If I could give this place negative five stars, I would. Arlette Martinez was extremely…read moredisrespectful when my mother called seeking assistance. Instead of helping her, Arlette laughed and spoke about my mother to two of her coworkers in an unprofessional manner. No customer should be treated with such disrespect when asking for help. I am very disappointed by this experience and hope management and HR take this matter seriously. Employees should treat customers with courtesy, professionalism, and respect. If this issue is not addressed, I will consider sharing my experience publicly so others are aware of how my mother was treated.

Like the first comment, I read if I could give this place a -10 stars I would this is the worst…read moreplace to get I've been a year now and I was out of and because my payments are on auto pay when I went into the office yesterday to make a payment they would not accept my payment And that's all because they wanted to charge me an extra $50 for a late payment. This is the worst insurance I wouldn't recommend this insurance company to my worst it was easy getting in fast but had I known the hell I was gonna go through to keep this I wouldn't have never went to this insurance company. That's my bad because I never checked the reviews and I'm so sorry. I never checked the reviews as soon as I can get out of this insurance company, you can 100% bet I will be away from this company. They are such scammers. They charge me an extra five dollars every month when they quoted me 108 and they take out one 1334 and then because I was late with my payment because they wouldn't accept it in the local me an additional $50 they're out of their minds. They're the worst. I don't recommend them at all to anyone please don't ever get Adrianna's

10 people in line and one teller, I'm only here cause I made the unfortunate choice to use this…read morebank to finance my motorhome

Very slow staff. Staff is also very limited. Have to have an appointment just to talk to Someone…read moreabout a loan.

Alexander Hernandez has been very helpful and I'd highly recommend him. I feel as though I have had…read morea difficult time with understanding things & the process. He's been great with going over everything as well as file multiple requests on my behalf.

Been into this location three times now, two of those times with a problem created by a Freeway…read morephone agent. Twice I worked with Sindi Lima, and once with Ana Gonzalez, and all three times both girls went above and beyond to make sure that the issue was not only corrected, but that I had less expensive insurance when I left. They broke down the policy and the coverage thoroughly so I understood everything and could leave with a smile on my face. They fix other people's mistakes and they DO IT WELL when they shouldn't have to. Trust me, don't bother with the moron phone agents. Those idiots clearly don't care about their job or the customers, and would regularly give me incorrect and incomplete info, and not return calls. Go to see someone like Sindi and Ana who know their job and know how to please customers.

From start to finish throughout the loan process, we knew everything was just being…read more handled, without having to check or wonder what was going on...things moved along smoothly, even though it was a complex refinance. The documents submitting process was simple and easy to use, secure and organized. This has not been so straight forward in our past experiences. Every member of Mary Vera's team knew what they were doing, and when to do it. They were professional and kept communications to the minimum required to get the job done. Disclosures were accurate and timely, and well explained. Time was taken to find out what we wanted to achieve and how to do it, and we are completely satisfied with our loan and conditions. It was basically pain free, on a process that is known to be stressful. We are so relieved that we contacted Mary Vera at GEM Mortgage Alamo CA to work with and guide us through, she really knows this business and puts you at ease. Thanks Mary, we'll be seeing you again and again.

Quite frankly, I wouldn't do business with Golden Empire Mortgage, particularly Norm Kremer and All…read morePacific Mortgage, ever again. They were poor communicators about basic information needed to understand all the costs and fees during my refinance. Look, there are countless mortgage brokers in the west and even more on line. I'd go with someone else rather than work with All Pacific. If they can't inform their clients of such important and expensive costs, then I'd consider them unprofessional and try someone else. Craig Sklar

I typically don't leave personalized reviews, but I have to say that Mike and Alex (office manager)…read morewere amazing! My husband was in need of insurance a few months back so, against my better judgement, he called a Freeway Insurance phone number and someone assisted him in finding a policy that fit our needs so we pay the money down to get it started up and the guy on the phone sends us on our way... fast forward a month and we're ready to make the first month's payment so we stop by the Stockdale office where Mike helps. First off, right off the bat he was very personable and had great customer service skills. After some phone calls, a lot of confusion, and almost 2 hours he let's us know that the original agent who helped us left our policy in the "quote" category (meaning for the full month we were NOT COVERED AT ALL by any insurance, leaving us and the company vulnerable had something happened in that time even though we did everything we were supposed to and paid everything we were supposed to). Mike makes a call to the office manager who has already left for the day and within 20 minutes she is in the office ready to take care of a problem that honestly isn't even their problem being that they did not get any commission as they were not the agent that wrote the business in the first place. After a some more phone calls and another hour and a half they get it all figured out to correct someone else's mistake. The entire time my husband and I never felt that we had to be frustrated with the situation or deal with any of the emotions that, naturally, you would have in this situation because we felt that these two employees fought this battle for us. I was in awe of their dedication to great customer service. What stuck out most to me is that the manager said she didn't care about not making money and spending hours getting our problem corrected because she would rather lose out on money than for us to have a bad exoerience with Freeway Insurance. THAT is someone that really cared about the company rather than just herself and I will send everyone I know to them because I respect their work ethic and commitment to their customers and the company they work for.

Agent Elda was exceptionally helpful and went above and beyond to contact me and provide me with an…read moreeven more favorable insurance quote. Highly recommend

Great customer service. Friendly, fast and efficient staff. They answered all my questions and were…read morevery helpful. Highly recommend this agency if you are looking in the Bakersfield area!

this branch is misleading and extremely dishonest. i had 3 vehicles insured through this branch. 1…read morebecame non op due to an incident and when i called to inquire on my rates ( i currently pay 550 a month), i went back and forth with the rep that was helping me to see about lowering my rates while i decide to repair my truck or not. i requested it be placed on hold and non op and the rep stated that my rates would go up if i removed it, having additional vehicles help. she stated that she could adjust my est annual milage, reassign drivers on my policy etc a bunch of fluf that lowered my policy a few dollars. i logged onto all state and into my policy and discovered that every 6 months im paying up to 600 dollars. through the online app i was able to remove the truck and save 600 every 6 months. my policy lowered about 20%!!!!! i will be going through another company

"I visited this Wells Fargo branch today to cash a check. Since I don't have an account with them,…read morethere was a $10 service fee. While there is a charge for non-account holders, it was absolutely worth it for the efficiency and professionalism I experienced. The staff here were incredibly professional, and they handled the transaction smoothly and quickly, without any unnecessary delays. It is refreshing to find a well-managed and reliable branch in Bakersfield that makes the process so hassle-free. I highly recommend this location to anyone looking for dependable and efficient banking services. If you need a professional team to handle your financial needs, this is definitely the place to go!"

I walked in it was about 20° warmer in there than it should've been. There were way too many people…read morein line for what time of the day it was. It was just an average time of the day wasn't noon wasn't early. It wasn't late. It was just a time you wouldn't think would be busy. The first thing I see is my business account teller window is closed. I stood in line for 45 minutes. when I finally got up to the teller window and ask about the business teller window, she said it's closed for good. They're not gonna have it anymore. I'm changing banks it was disgusting.

I have been with US Bank for many years in California, New Mexico and Arizona. The staff is…read morecompetent, respectful and friendly. I always get what O came for and its usually a short wait if at all. I'm pleases with their app and online platforms that are super easy for me to use.

I opened accounts with Union Bank just before it became US Bank. I had a good experience with the…read moreBank Manager Richard Moen in getting my accounts opened. He said if I ever needed anything to feel free to speak with him! Great! I am selling my home and had just received my finalized Revocable Trust from my attorney. I was told by my escrow officer I needed to open a trust account in order for the funds from the sale of my home to be received as my house deed re-recorded to show it was in my trust. I went straight to US Bank from my escrow company and was told their legal department would need to review my trust before an account could be opened. A teller and her supervisor told me I had to provide a copy of my trust. I could email it....I was unable to do so. I sent a complete copy with a friend to drop off in the branch for me. She was turned away because she was told it had to be the originals!!! But if I could email, how would they know if it were a copy or original?? Made no sense!!! I took down my original and was told it was not true they needed the originals! They didn't know what they were doing or talking about! I was told I'd receive a call from the branch within 2 days with an appointment to open my account. That did NOT happen! I tried and tried to call the branch, called the 800 number over and over and over for 3 days. The branch never answered. The main office COULD NOT GET THRU FOR ME. I finally had to settle with making an appointment TO TALK TO SOMEONE about what was going on with opening my account! So 8 days after dropping off my original documents for them to copy and receiving NO CONTACT IN 2 days.... I went to my appointment. I was 12 minutes late unexpectedly. I walked into the branch. To the right were 3 tellers, not busy. To my left one woman was at a desk by the Managers desk on the phone. I stood in the middle of the office for 9 MINUTES WITHOUT anyone ACKNOWLEDGING I WAS THERE! Unreal!!! When that woman got off the phone, I said I had an appointment and she asked if my name was.... YES......and then she proceeded to berate me because I was late!!! She said it would take a full hour to open my account and she only had one hour for me! I told her she wasted 9 mins of my time on her personal phone call! It was crazy! I had to get that account opened so I had to deal with her. Otherwise I would have said screw you and walked out. She made no eye contact, was rude as hell, and treated me like nobody. MAYRA. I asked her if Richard Moen the manager was there? She said yes, WOULD YOU LIKE ME TO INTERRUPT HIS LUNCH?!?! I said no, of course not. I just asked a question! So I left and after getting home I got a survey from the bank! I filled it out in detail! I received a call regarding my AWFUL experience from Nathan at the US Bank main office. He was shocked! He was soooo sorry. He was going to contact the Manager Richard Moen right away to let him know and have him handle her baddddd out of line service I experienced! It's NOT acceptable in any way I was told by Nathan. I felt better.....then I had to drop into the branch 5 days later. I saw Richard Moen the bank manager about some questions and sat at his desk. After I got my answers, I said, it was awful and a nightmare dealing with Mayra and pointed to her. He looked puzzled! I said you heard about how I was treated, right? By Nathan in your main office regarding a big complaint?? HE KNEW NOTHING ABOUT MY ORDEAL!!!! Nathan who so kindly called about my experience and then LIED ABOUT THE FACT HE WOULD MAKE RESOLVE TO MY AWFUL EXPERIENCE AND NOTIFY THE BANK MANAGER IMMEDIATELY. THE ONE WHO WOULD NEVER ALLOW HIS CUSTOMERS TO BE TREATED AS I WAS! Lies. Lies. Lies. They all do not care. Watch out for that MAYRA! If you want to be told lies and deal with a bank that doesn't care about you as a customer....choose US BANK!!! The Oswell branch is the best!!! At lying and treating customers like dirt and making up procedures to suit them! Steer clear.