I've worked with this company at least 3 times for different cars & they always give the best…read morerates! That's why I keep coming back, I always ask for Isabel as she has always helped me & had great customer service!! Thank you again Isabel!!

Thank you fiesta on ming ave for being the best auto insurance company in Bakersfield you have…read moresaved me so much money!

Great customer service. Liked that i was able to get my car added to policy & insured right awayread more

Avelardo Mendoza. You are awesome man appreciate your patience and helping me out on this it took…read moreme more than a month dealing with this which you solved on one phone call. Thank you.

Great Customer service. I think the guy who helped was named Octavio. He was very professional and…read morequick at his job. When I asked him questions he was very helpful. If I could I would give him more stars.

Lorena always went The extra mile for me. Vicky is no difference. I've been with them since they…read morewere Dashers insurance, and she always helped me to find the best rate. Friendly, helpful, and always pleasant. See for yourself

If I could give this place negative five stars, I would. Arlette Martinez was extremely…read moredisrespectful when my mother called seeking assistance. Instead of helping her, Arlette laughed and spoke about my mother to two of her coworkers in an unprofessional manner. No customer should be treated with such disrespect when asking for help. I am very disappointed by this experience and hope management and HR take this matter seriously. Employees should treat customers with courtesy, professionalism, and respect. If this issue is not addressed, I will consider sharing my experience publicly so others are aware of how my mother was treated.

The customer service is HORRIBLE!!! I canceled my insurance with Adriana and they are still trying…read moreto bill me, would not go with this insurance company!!!

Marie and Douglas are the absolute worst. I do not recommend purchasing any kind of insurance from…read morethis establishment. They are very quick to sell the insurance but will do anything to avoid helping you correct the information they themselves had entered incorrectly. they don't ask for the adequate information when starting up a a policy so at the end you are left asking multiple questions and making several phones calls to get it corrected. They don't care about good customer service. Once they sold you on their insurance and made commission they treat you with very little care. Look else where for your insurance needs.

All I can say is wow! Douglas was super helpful ! He explained everything to me perfectly. This…read moreyoung mans knowledge about insurance is amazing. He was very friendly and helped me start my policy!. Thanks to him for answering all my questions. 5/5 rating for him!

I have the pleasure of working with Crystal and Anstin. They're always VERY friendly, VERY helpful…read moreand SO knowledgeable! They always go beyond expectations to meet your needs, I feel like I'm talking to a friend when speaking to them too! My parents were insured with them since before my brother, then I were born. I've been with them since I got my first car, I wouldn't trust my insurance needs to anyone else!!! * I think EVERYONE should do theirselves a favor and at least do their research and check State Farm out!

Recently I discovered the saying is true, "There are worse things in life than death. Have you ever…read morespent an hour on the phone with an insurance agent?" I spent a few hours in total trying to resolve a claim where State Farm was attempting to put used parts from a similar vehicle on our car. The body shop doing the repairs contacted us about the attempt due to the damage that would need to be done to the part before installing it on our vehicle. I couldn't believe that my insurance company would even attempt this, so I immediately contacted my insurance agent. I never heard from Elizabeth, only a representative from her office. Next, State Farm attempted to use "after-market" parts instead of OEM parts from the manufacturer. Again, when I contacted my insurance agent, I spoke with a representative, not my agent, and asked if I could request OEM parts that come with a warranty and are made to the manufacturer's specifications. I was told that yes, we could, but that I needed to contact the claims department directly (which made me think why do I have an insurance representative if I have to do all the work), so I did, and was told by the claims department representative that a "supplemental" check would be sent to the body shop. After weeks of back and forth and the continued "we are working on it," the body shop was never paid for the difference between the "after-market parts" and the "OEM" parts from the manufacturer. I share this with you to be aware that the coverage you think you have is not necessarily what you actually do have. Insurance companies cut corners like many businesses these days. Without posts like this, you might never know what's under that fresh coat of paint. My wife and I chose State Farm Insurance because of the "local agent support". I was sent a denial letter from State Farm's claim department showing what they agreed to pay versus what the body shop had submitted for payment. Here is the lesson we learned the hard way. Unless specifically stipulated in your insurance coverage, be aware that when your vehicle goes in for repairs, the insurance company has the liberty to use a used part from a vehicle of the same year as your insured vehicle or an "after-market" part made from substandard materials with no warranty or made to manufacturer specifications. Unfortunately, we learned this lesson the hard way, and the body shop was out $950.00 in parts, not labor, for trying to protect our investment, as State Farm only pays what their claims department decides to pay, not what is in the customer's best interest. I am just thankful we used a body shop that was more concerned about our interests than my insurance company should have been.

This Nationwide location just transferred here, I believe. And can I just say how amazing customer…read moreservice was! Thank you to Melissa for finding the cheapest and best service available.

I rarely if ever write reviews but I feel I must get this out to save someone the headaches that i…read morewent thru. This is by far the most unprofessional business that i have ever had to deal with. My father has had insurance thru Michauds (now a Nationwide agency) he is no longer in the family business and now I am the one that has to deal with all aspects of the business. Our policy was coming up for renewal soon about 30 days or so. I received a call from an agent named Maria that she would be in charge of my renewals and that she would send me over some quotes on the renewals, I have 3 items with them general liability, garage keepers, and a bond. I said great shoot them over, I received the quotes and each item had an additional fee on top of the companies premium, altogether nearly 600 dollars in fees. I called and asked about these fees, mind you i did have to call about 5 times to actually get my agent on the line finally got a call 2 days later. I asked her what those fees where and she stated that they where fees that the "company" charges, I hung up and asked around about these fees and a good friend of mine stated that they are more than likely Broker Fees added on top of the companies premium. Called her back and sure enough after a few tries she finally admitted that they where indeed broker fees. Now mind you that we have been with this agency for over 5 years and have been very loyal, I went back on our records and showed that the broker fees have nearly tripled from when we first started. I asked if they could be lowered and she said oh no the agency set the broker fee structure and she could not do anything about it. I went into the office as a lance effort to try and maybe work something with them. And boy was i glad i did. I walked in and no one greeted me, I could hear a lady in the office next door talking to another agent about his commissions and that he owed her money on his paycheck and so on and so on. I finally get greeted and the woman that helped me had red streaks on her hair, and visible tattoos along with what i thought was appropriate attire, she points as Maria as the agent and boy was I thrown back. Flip flops and very unprofessional attire. At that point i said forget this and I left, I saw just how unprofessional this company was and i decided to go elsewhere. I ended up going to KIA insurance and what a world of difference. I was not charged a single dollar on Broker Fees since the agent wanted my business and charged only premiums to the company. The policy was cheaper and better coverage. Please do yourself a favor and avoid this company like the plague.

Beautiful and helpful loved are discussion about my situation she was very professionalread more

Ruth Ramos in Wasco was above and beyond with her knowledge and effectiveness in getting a policy…read morefor my Mom and me. I highly recommend working with her. Her experience in the industry will benefit you greatly.