If I could give this 0 stars I would. Please Do not use this body shop, they will not be able to paint your car properly & then blame you for buying the manufacturer's special paint job. They will also proceed to scratch your car & again blame you for having a unique paint job. If you value your car, please do not take your vehicle to this body shop!! Upon my first arrival, I was told that they could paint my back bumper properly, unfortunately this was back in march, and I am still dealing with them about the paint, as they still cannot get the paint close to OEM standards. These guys do not care about your vehicle and will DAMAGE your vehicle in the process. My first visit with these guys resulted in scratched driver quarter panel, to which they were absolutely clueless about how it happened. My most recent visit with them was by far the WORST as they managed to damage every panel on my car, except for the roof and passenger doors; keep in mind my vehicle was in pristine condition, and was only there to get the back bumper repainted... the worst part about this is, they have the audacity to tell you your car is ready for pick up & then play clueless when you ask them what happened to your car once the scratches are found. It took me 30 seconds to approach my vehicle and find all this damage, which leads me to believe they are either playing dumb and hoping I didn't notice the damage, or they simply never checked over my vehicle. This body shop should not be a certified ICBC repair centre, as my vehicle keeps on getting damaged in their lack of care. read more

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This is the worst shop I have had to deal with, and I've used many. They never get back to you. You have to call them to follow up. They took a long time to do a repair. The car had to go back to them because the repair was faulty. A new defect was discovered once the car was back home. They refused to fix this last defect. I spoke with Kyle on a Friday and asked to call me back on Monday with an update. He did not call, so I had to follow up on Tuesday. They would not fix the last repair (which they caused) and wanted me to create a new claim with ICBC. Darren the manager would not help either. Stay away from this shop. Absolutely the worst!!! Now I know why there are lots of other negative reviews. These guys don't care if they do a good job or not. They just want to collect from insurance. read more

Should of read the reviews before approaching this business to replace my bumper. Initially the process to fix my car went smoothly. Very courteous and helpful, provided with a detailed estimate and assurance that it will only take about 6 hours to complete the work. Contacted my dealership inquiring about replacement parts and was told that they have plenty in stock and no, I didn't have to worry about global supply issues etc. Dropped car off at 8am, offered rental car but declined and was told it should be ready in 2 days! I showed them my detailed estimate including the amount of time to repair bumper and they said "we'll call you when its done. I received call at 3:45pm that same day informing me that the car is ready. Called them back and told I will have to pick it up tomorrow? I asked why and was told it needs to go through Quality Control and needs to be signed off by the estimator. I inquired why can't it be QA'd by another estimator as they're open for another 2 hours and I'd like it back as it's an inconvenience without. Same reply, same excuse. As a former mechanic, I find these reason or excuses misleading and unprofessional. If your employees cannot repair or replace products professionally and with Quality Assurance in mind, why do you hire them? Why does the original estimator need to QA and sign off if they didn't do the work themselves? I saw lots of estimators there, surely one of them could of reviewed the work completed today so I could get my car back the same day but no. Why do they need to keep my car overnight is beyond me, except for keeping a customer's vehicle hostage. I am curious if my car will be ready tomorrow morning when they open and/or what new excuses I'll have to hear. Seriously cannot understand how they're still in business with so much wasted time and inefficiencies to replace or repair a vehicle for customers. Read the reviews next time, it may save you time, money and headaches. read more

Doesn't answer calls or call back. Car has been at the shop for a month with no response or update.

I was referred to this auto body shop by Jaguar/Land Rover for certified repairs to my Jaguar .The instant I walked in the door it was a terrible experience , the receptionist had so much attitude and was very standoffish. She was very unorganized and somehow had lost all of the details I had previously given to her over the phone. The experience was so instantly bad because of her that I actually walked out of the business without getting an estimate . Myself , my family , my extended family ,my associates and my company will never be using this business for anything. Save yourself the headache and just avoid this business . read more

absolutely horrible customer service was waiting for estimate close to 2 month to find out that the guy who suppose to do my estimate quit took me 3 days to reach someone in charge to get this news who promised to get back to me by the end of the week sure!!!!! never happened then start calling again to find out that the person I spoke to is away on vacation 1 more week later no one called back of course so I called again to finally hear that they will take me in one week as I had a surgery asked friend to drop the car at the shop and as the guy said it'll take 7-8 days for repair as all parts are in I refuse the rental as I can't drive post surgery well.... it gets better almost 3 weeks no news called the shop again to find out that car is not ready and when trying to voice my disappointment got the answer that I'm not the one who talked to you (Moe) other words it's no one to get who's responsible for all this situation that continues almost 3 month when asked the guy if he's private employee or representative of the company that he works for same answer was given I don't know the answers for you it wasn't me will never ever go back will never ever recommend this shop unless someone really needs an anger adrenaline so as of today car is not ready , i recovered from surgery no car to drive and no answer if or when it'll be ready my next step is to contact the general managers of the company if someone had the similar experience with Langley open road located on production way we can add you as well got my business lawyer working on this issue read more

I brought it in not sure whether it was surface or permanent damage. They looked at it and fixed it on the spot, my car looks like it's new again! Staff is super friendly and efficient. Sending everyone I know there for body work from now on!!! read more

Extremely terrible experience. The front desk, consistently provides false information. We decided to not get our car fixed at this location due to many many issues before they even begin the repair. They are an authorized tesla body shop, yet cannot reach tesla for a definitive answer for days. They are holding on to our deposit in case there is a restocking fee for an unknown time period; while the deposit amount is three times the supposed restocking fee that they claim. Yet they don't release any of the deposit and can't give you a timeline. They said my car needs new parts for a minor damage and charged me thousands of dollars; while after taking the car to another tesla recommended body shop, they mentioned replacement is not even required and the cost of repair was MUCH MUCH less than what this shop quoted us making us wonder if they were lying about the parts needed to charge us more? The other shop that is acting honestly and ethically is autofix in Burnaby. Check them out for these folks any day. read more

I appreciate the good professional work the shop had done to repair my lexus. The staff are nice and Jackie is the only diplomat. However, I had to pick-up my car twice. First they called me to tell me that the car is ready for pickup. When I arrive by taxi (i don't have a car), they told me I have to come again because they do not have a part. I spoke to the GM on my second visit and his answer is that they have to wait for parts. I sense that he does not want to take an extra risk to have the car parked on the lot for an extra day. I tell myself which business has no risk? Therefore, if they call that the car is ready for pick up, ask if it is 100% ready and you do not need to take a second trip back for parts. read more

Repairs done in a timely manner; my car came back looking brand new!

Great service and very professional they worked on my Lamborghini and scoff was wonderful to deal with

Charged me deductible, for ICBC claim, even though they were not supposed to - had to wait to get a refund. Took my car two separate times in the shop, for them to fix the damage on my car because they had missed a bunch of noticeable scratches that needed to be fixed (Not sure how they missed those..) ..and we're also late in bringing my car back to me. read more

I had a very positive experience with this company, in particular Richard was very professional and had my car fixed up in a few days. I'm happy to put my accident behind me but if ever in the future I need autobody services I'd definitely come back...and ask for Richard. :) read more

Taking my car hostage after inspection. I cant take the car away on my will. we stated to stop with the car work right when we got the estimated price form this auto body. The next day when we wanted to tow away our car for another estimate. They force us to pay inspection fee (im ok with it )and the restocking fee for the parts they order without notifying anyone. Even when it is complete Bull s h x t. took me 2 days of endless phone call to get my car back. read more

Very poor customer service. Poor quality Repair, cheap after market parts used that did not fit properly. Went back to see the manager and was brushed off and told to go back to ICBC. Avoid this place if you don't want a bad experience. read more

This has been the worst experience in business I have had . They have lied to me so many times , Disrespected me . 6 weeks and a simple paint job still not done. Richmond autobody should be ashamed of how they treat people.....All I ask is be honest and communicate..... I am not a mushroom, Keep me in the dark and feed me crap read more

worst auto body shop to go. They don't have a timeline or deadline at all. They will tell you it will be done end of the day and then disappear and you have to call them again and again and again to find out the process of the work. And next day they will tell you I don't know I am hopefully it will be done today I will call you later to confirm and then disappear again. No service. Rude. Non professional. I don't know y they call them the best certified ICBC shop. I think this shop should totally be removed from certified list. The other shop told me this kind of work should be done just one day. I sent someone to pick up my car cuz they said it would be done by end of the day and they only open Monday to friday, and my friend heard they haven't even started the work yet. What a joke. read more

I wish I could give zero stars. We've been in conversation with this shop for now seven weeks, waiting for parts for four weeks, and the vehicle being in their shop for nearly three weeks. They haven't called us with updates when it will be ready, and when we've called to figure out answers when the vehicle will be ready we've been hung up on or put on hold and ignored. Then finally they said it will be ready on a certain day and will call us, and no call. We had to call them and they said no it isn't ready today, try tomorrow. Just an overall horrible experience when getting your vehicle fixed is stressful enough, dealing with a bad auto body shop is just icing on the cake. read more

I brought my 2001 Audi Allroad for warranty paint work and the level of service offered by OpenRoad was simply amazing. Jonathan and Jeremy helped tremendously with solving all the issues that raised during warranty repairs. My car now looks like new. Awesome work guys! read more

this place doesn't have any sense of urgency. If i hand over my car for a simple paint job they should make a deadline on when it will be finished. i trust that they are professionals, therefore they should have dealt with enough repairs to know the time it would take to finish. but they tell me they don't know and they will call to update? is there no proper scheduling?? wasting my time, never coming back. what's worse was the courtesy car they provided were so filthy and had yellow stains on the chairs. read more

I've had all four of mine and my husbands vehicles fixed here( 2010 Lexus RX350, 2012 Audi S5, 2010 Range Rover, 2013 Lexus CT200h) they've all came back looking brand new and very clean. I've never had any issues. Unsure about being treated differently when paying private/ ICBC. I paid privately for 2 jobs and didn't noticed any difference when going through ICBC. Quality repairs and service, i'd go back! Richard is very helpful and friendly i'd recommend asking for him! read more

I brought my car to repair in this shop. It was an ICBC claim. First, this shop did an assessment of my claim on April 24 2017. My wife and I were advised that the cost of repair will cost approximate around $1500 plus tax and I have to pay $500 deductible. They told me to bring my car on May 1 2017 and it will take four days to get it repaired because they need to order some parts. I phoned them on Thursday (May 4 2017) to pick my car but I was told that it will not be ready until Monday May 8 2017. On Monday May 8 2017, they phoned my wife around 5pm and tell us to pick up the car. I went to the shop and pick up my car. I saw my bill and it was $3198.88. I asked the Asian lady who was helping me... Why my bill cost over $3000? I told her that the technician who did the assessment for me and told me that it will cost only $1500 something and plus tax and I only have to pay $500 deductible. The Asian lady, asked me: "Does it really matter to you?" I told her. "No, I am only paying $500 deductible, but it is not fair for ICBC." I refused to sign the documents. She went inside and brought out a technician. He told me exactly the same. "Does it really matter to you and ICBC approved the claim". I told him that I will inform ICBC. He told me " Go ahead". read more

They just painted over rock chips and their courtesy car smelled like wet dog. They also didn't ask if I wanted original Audi parts.

Massively incompetent, dishonest and indifferent to customer service. My car went in for what should have been mostly a mechanical repair, when I picked it up THREE WEEKS later it required several new repairs. The clear coat on 3/4 of the car was seriously scratched by an abrasive polisher, the 7" touchscreen radio had a very deep scratch as did parts of the dash. The damage on the clear coat was on parts of the car they were not even working on. I was told that the dash and radio scratches were caused by someone breaking into my UNLOCKED car on the weekend, and that I would have to file an insurance claim (another deductible) separately for that incident. That happy news was broken to me by a manager, my contact was probably not up to pulling off that fairy tale. My contact did however make sure that I came in at a specific time that turned out to be his lunch break when I returned to try and have them fix the clear coat that they damaged. They apparently spent "all day" on it but somehow also managed to take it to another shop to check the alignment on the same day. The repair of their clear coat damage was marginal, I noticed at least one new scratch when I picked it up and overall the car finish looks worse than when it went in. Now I still need to claim or replace my scratched 7" touchscreen radio, scratched plastic dash parts and possibly pay to have a "professional" polish the clear coat before my car looks like it did before they got their hands on it. read more

If you want to get your car fixed very quick than this is the place, but quality lacks big time. I had my 2015 Audi SQ5 fixed there, and they did a poor job where paint was already chipped when they were putting the back bumper back on, missing clips, and rear tow trailer cover was still damaged. They did fix everything but few months after, I noticed that they used double sided tape (at this point I didn't want to drive there and have it sit another day or two) for the tow hook cover and my rear exh valve was not closing all the way cuz body shop did a poor job of repairing the exh (was fixed by Audi dealer under warranty after). One year after, my back up cam/sensor stop working and guess what!! The shop didn't even bother to repair the damaged back up sensor wires that was mangled at the time of the accident so the exposed wires corroded after a year. Only good thing I want to say is that the person I was dealing with was very friendly and did a real good job of matching the paint color but I would never go back! read more