The driver/owner of this shuttle service is amazing. Professional, clean car, safe driver, reliable…read moreand honest. Best transportation service between Williams & Flagstaff. With Gratitude!

Best shuttle service in Flagstaff. Stephen was my driver. He was prompt and super friendly. 100%…read moreprofessional and we had a great conversation about our families. Highly recommend and definitely without a doubt will use FSS again in the future ^_^.

Great experience for me with Groome transportation. I thought the website said only March thru…read moreOctober for Flagstaff. I'm happy I called anyway because I was able to book and it's Nov 23 ! So call anyway cuz we all know the internet is not always accurate and I prob miss read as well. Their office is great w a couch, couple chairs, restrooms, outlet to charge phone. Get there early cuz Ubers can be quick or delay in Flagstaff winters due to rain and snow. I got a comfortable ride to Camp Verde, an hour away. I wish they went into Prescott but we can't always get what we want in life! I'm blessed that my Prescott friend is picking me up in CV. I've also taken Groome in the middle of nowhere Montana. This is a great comfortable transportation company that gets you there in any weather, rain and snow. My drivers have always been pleasant. The office guy in Flagstaff is an absolute love. I missed my first shuttle and had to call about 6 times with questions and changes and he was above and beyond courteous and helpful to me. Always be sweet in life cuz you catch more with honey than being spicy! For an extra charge, Groome can pick you up around Flagstaff, if you don't want to chance it with Uber! Happy Travels!

We took Groome to the Grand Canyon and back. Would probably give them a 3.5 if that was available…read more Major pros are that the drivers are safe, and they definitely get you to where you want to go. The staff I interacted with on the phone were all very helpful. There were some stark differences across drivers but overall in the neutral-to-excellent range. I didn't have cash on the way back and couldn't quite figure out how to tip the driver. Note they don't really stop for folks to get out to and from GC without a direct request which we were unaware of. Also, the confirmation emails sometimes give incorrect pickup times so be sure to confirm ahead of time. The staff member I called after the shuttle hadn't come mentioned they had tried to call, but I was on a plane and didn't receive the voicemail till later. Seats were just shy of comfortable but fine. Overall, a convenient way to get to Grand Canyon National Park.

Booked a ride a month in advance & they cancelled on me at 9:30pm via text message the night before…read morethe ride was scheduled because they only take venmo as payment & wouldn't charge the ride to a card & provide a receipt (I need it for work). I told them I was going to pay it on my card when I scheduled the ride a month ago. Now I'm scrambling the night before to find a ride from the airport. Really unprofessional & I would recommend going with another service.

The best service! We were well taken care of on our round trip from Munds Park to Flagstaff…read more Prompt and responsive! Highly recommend!

Life savor!!! Couldn't get ride back from the restaurant to…read moreour resort, but Avor Taxi was there! Nothing was available from Uber or Lift (on Friday night!), and the fancy luxury restaurant we ate, could not help us at all... Found Avor Taxi at Yelp, and they were really nice! And the driver was even nicer!!! If you do not plan to drive to the restaurant, as you'll be enjoying the nice wine for your vacation, plan your ride, especially back to your hotel. If it's impossible to get ride with the app on Friday night, you'll need plan B, and Avor Taxi would be great one for you!!!

Great service in a town with limited options ! Highly recommended, I would use them again.read more

They screwed me in May of 2018; will not return my calls or emails. Now doing business as AZ Canyon…read moreShuttle. Screw everyone, then change the name; good one assholes!

Update to my prior review. We have STILL not been refunded the significant amount of money we paid…read moreto the shuttle service to receive NOTHING. The company has admitted its driver failed to show up, and has said we are owed a refund. However, they have also claimed they have no money to pay us back. Obviously this is illegal. We have failed claims with our credit card companies and reported fraud to the Arizona Attorney General and Better Business Bureau. Unless you want to risk paying for a service you never receive, and then having the company tell you it cannot pay you back because it has no money, stay clear of this fraudulent business.

So much for 365/24. The. Us to Flagstaff was late getting in , and the transit lines had already…read moreshut down for the night. Not only is there no answer at the dispatch number, it doesn't even ring, it goes straight to a voice mail system that is not even set up.

I had used this "taxi service" for several months to get to work and back simply because they…read morecharged me slightly less than most of the other cab companies in Flagstaff even though most of their drivers were very unprofessional and were in obvious violation of several safety and health regulations (see my previous review on TA from March, 2020). First off, this company does not have an actual "dispatcher". They simply hand a cellphone to whatever driver will be answering their calls that day or night and that is who will be answering their phone calls, WHILE THEY ARE DRIVING regardless if you happen to be in the cab with them at the time or not. This is unsafe to say the least and is also against the law! I have also had drivers smoking, eating, etc. while I was in the back seat with no regard to me whatsoever. At last count this company only has two vehicles and both show obvious signs of previous collisions and both are in sad shape. Secondly, this cab company is the only cab company in Flagstaff that does not use meters in their cabs. I have been charged several different prices for the exact same ride depending on the driver. How do they determine how much they will charge you? I am assuming by how much they think they can get from you. But a more frightening issue is that since COVID-19 has become an issue Top Hat Taxi has not made any changes to the way they still do business. None of their drivers wear masks and regardless of what they may tell you, they do not sanitize their cabs in any way in between fares. You can tell when you sit down in a cab that has been cleaned and a cab that stinks! This cab company also advertises that they are a 24-hour business. Not since COVID-19. Now that the bars in Flagstaff are no longer open the driver on duty will simply turn off their cellphone and go home. I defy anyone to try and reach this company after 9:00pm or so (sometimes even earlier). All you will reach is a voicemail that has not even been set up so you can't even leave them a message. Do yourself a favor if you need a taxi while in Flagstaff; There are numerous other cab companies in Flagstaff to choose from and no matter who you decide to go with any of them will be better than this fly-by-night company.

I had a bad experience with Fran Albright's cab service. I was waiting for her driver to pick me up…read moreat The Public Taproom on the 4th of July and the driver never actually showed up. Last night, I tried to request a ride home from Wal~Mart and she denied me & falsely accused me no-showing and attempted to charge me a $30 fee for the no-show. Her & her company is unreliable, and has dangerous driving habits like excessive speeding.

I'm a bit disappointed with this service. They ask you to text but then do not reply yes or no. I…read moreget zero communications. If your not available during business hours, a simple, Sorry im not available, goes a long way. The customer service isn't worth calling them.