Second time here for Christmas Polar Express and it was fenomenal. We came earlier that day to get…read moreout actual ticket and we find out they have some Pre-show activities. Like story telling and pictures with santa..... parking is free all around the venue. People are start coming around 3 pm for 5.30 train. It is so nice to see all of those people/kids in Christmas pajamas and Christmas spirit. While families wearing pajama masks even grandparents. Everything is so organized and working as expected. Our hosts in Vagon K were amazing, they entertained us so good. Kids loved the show in train, and they Cookies were delicious and big and were still warm. They also serve hot cocoa. And Santa was super nice and polite.

Mixed reviews....went for the first time with two kids. We did the entire package and upgraded to…read morefirst class. The ride there was great, semi private and had drinkenu with all these specialty cocktails non alcoholic for the kids. They absolutely loved that. The snacks they advertised were not real snacks I was expecting, it was donut holes, tiny muffins and that was about it. The ride home was also first class but a different car and not anything like our trip there. We were packed with lots of other people, it was pretty dirty and uncomfortable. The person in charge of our car was so much better than on the way but the car was not. No specialty drinks or menu for the kids. They were so disappointed. The snacks were a spread of meats, cheeses, veggies and some bread pretzel bites. So, that was better. The train robbery was kinda silly, aoney grab. They take your photos on the ride there but they lost ours and the price starts at $40 to receive them! For the price, especially upgrading, you think they would give you at least one for free. Anyway, it was a fun experience one time but that's it....a one and done. The hotel was clean and breakfast is included. If we had to pay the receipt said $79 for a family of 4. Very much not worth the price. The fruit looked like it had been frozen and then put out, even the grapes looked old and nasty. Nothing great and you have to wait for a server to order the drinks (coffee, juice, etc). They don't have milk for kids and they expect a tip for literally servicing you juice. Again, a bit silly for a buffet and paying a ton of money. Again, a one and done for us.

What a rip-off!!! I'll not ever use their Service again...The representative had no idea of what he…read morewas doing...I was charged for seating I NEVER gave permission to book!!! I'm extremely disappointed with Greyhound Bus...

Torn seats, abrupt staff, scary stops and housing challenged folks sleeping in the waiting area…read more Yikes! All that being said, the ride went

Giving them a solid 5 due to how nicely maintained, clean and preserved the train station is. It…read morehas a gift shop, is a functioning train station and is conveniently located off of Route 66. The employees in the gift shop are not the most helpful or friendly, but if you go for the venue you won't be disappointed. Once there its easy to imagine what traveling on a train to / from Flagstaff must have been like back-in-the-day.

**July 2026: Wednesday Morning**…read more The Flagstaff Visitor Center is a really cool stop and much larger than I expected! I loved that it's located inside a train station and that they had a really nice mix of local souvenirs tied to Flagstaff, Arizona, and Route 66. They had everything from magnets to postcards to puzzles and other little gifts. It was easy to find something cute to bring home for family and friends, and I picked up several items for to gift. The staff was also very knowledgeable and helpful when it came to sharing ideas for attractions, things to do, and places to visit around the area. Overall, it was a convenient and enjoyable stop, and a great place to get both local information and a few fun keepsakes.

We were in Flagstaff during a snowstorm and needed to get from our hotel to the Amtrak train…read morestation at 4:00 a.m. or before. Marqua Transport, DQ, our driver was the only one who answered our call and promised to be there. One other place didn't even respond at 7:00 p.m., one said he MIGHT be able to do it but wasn't sure and one said no. It was real peace of mind to know we had assurance of a ride. We highly recommend Marqua.

From the owner: Est. in 2019 getting my riders to and from their desired destinations safely and efficiently.read more

Ask for Leilani and Rich! They are the best drivers! They are always so safe and careful with my…read morewife is a huge fan of. They always do their best to get me as close as possible to the entrance and are right there where they say they're going to be at pick up time. No one does it better!

They do not handle business ethically. I recommend using any other competitor if you want…read moreprofessionalism. I am using Black Tie Limousine and so far the experience has been flawless.