Very easy to schedule. Pick up and drop off were seamless, however, our driver took it upon himself…read moreto discard a shopping bag I had left behind accidentally containing items from another country that were irreplaceable. I was upset to say the least. After several phone calls, finally getting a manager, they refunded a one-way trip for both of us which I feel was a fair way to rectify the issue. I would definitely use them again but I hope this will prevent something like this from happening to someone else.

I have been using Groome transportation for years. Do not know why this is the first time I've…read moreactually given a review today. I was traveling from Phoenix sky Harbor Airport to the Hampton Inn in Prescott Valley, Arizona. My flight got in a little bit early and I was able to catch the shuttle one hour before my scheduled shuttle. Jerry was very accommodating added me to the list Panera was ahead of schedule an hour early. Jerry was very informative communicated well on the stops and how long the travel would take and was a very good driver. Nice smooth ride all the way to Prescott Valley.

Owner is a warm, accommodating host on the drive back and forth to Sky Harbor. His more…read morepersonalized, one on one shuttle service is well-priced and a great option, compared to other area shuttles. Negatives would be the condition of the vans (dirty, cracked windshield) and the owner's driving...which often includes swerving a bit into adjacent lanes of traffic! Overall, positive experience, door to door...and saved HOURS over other area shuttle, with immediate pickup at Sky Harbor and no wait, (as with his competitors).

Larry goes above and beyond for servicing his clients! He is personal, caring and warm! When he was…read morescheduled for pick up to take to the airport and location changed in an emergency, he took the extra steps needed to get us to the airport in time and was a calming, reassuring influence. Highly recommend this business!

Helped me at the 9th hour when neither uber or Lyft were responding due to the early hour. they had…read morea driver to my son in less than 15 minutes and to the Prescott airport when we were desperate and no one else would do it. Thank you for your amazing help at the very very last minute!

When this company was open it was wonderful it would run you up and down the mountains from…read morePrescott or Prescott Valley to the airport in Phoenix Arizona use them quite a few times never any problems price was reasonable I do not think they are there anymore I'm not sure

lied about not being able to find a patient who needed a ride home. After the second call I told…read morethe guy who answered I would report it to the State and he said "Thank you". So he underestimated the amount of time I have to do this and how easy it is to report to the State who oversees their licensing. So if you also run into this issue go to the ADOT webpage under " Taxi, Livery and Limousines" and file a complain. These companies are not allowed to abandon faires. So to the guy who instead of resolving the issue gave me a "Thank you." I would like to say shame on you for lying to and abandoning an elderly gentleman.

Monica and Pam are great! Needed a cab service that was dependable and ran 24/7 for business in…read morePrescott and catching an early flight, driving to several client locations. Etc... You can always depend on these ladies who showed up quickly, made me feel comfortable and were always on time. I'm a business traveler and if you need dependability in a taxi service, be sure to call Monica and Pam at Tri city Cabs! They're the best!

Great experience from start to finish! Needed a late pickup at Groome Transportation Home Office to…read moremy home, called a few days before and then an hour before. Driver was Karen, super professional, friendly, on time. Recommend!

Terrible service!! Has never gotten me to my appointment on time!! Scheduled 2 weeks in advance but…read morestill terrible service!!!! Do not use!!!

This company was started by a transportation professional. They are professional and courteous…read more Trustworthy 100%.

Good communication, arrived between the times estimated, was kind and courteous, and got me to my…read moredestination without incident. I will definitely be using the service again.

Booked a ride a month in advance & they cancelled on me at 9:30pm via text message the night before…read morethe ride was scheduled because they only take venmo as payment & wouldn't charge the ride to a card & provide a receipt (I need it for work). I told them I was going to pay it on my card when I scheduled the ride a month ago. Now I'm scrambling the night before to find a ride from the airport. Really unprofessional & I would recommend going with another service.

The best service! We were well taken care of on our round trip from Munds Park to Flagstaff…read more Prompt and responsive! Highly recommend!

I had a bad experience with Fran Albright's cab service. I was waiting for her driver to pick me up…read moreat The Public Taproom on the 4th of July and the driver never actually showed up. Last night, I tried to request a ride home from Wal~Mart and she denied me & falsely accused me no-showing and attempted to charge me a $30 fee for the no-show. Her & her company is unreliable, and has dangerous driving habits like excessive speeding.

I'm a bit disappointed with this service. They ask you to text but then do not reply yes or no. I…read moreget zero communications. If your not available during business hours, a simple, Sorry im not available, goes a long way. The customer service isn't worth calling them.

Just finished the Rail the Rockies trip in Colorado. They were able to schedule 5 train rides. All…read moreof them were wonderful. I admired the amount of scheduling that had to go into planning this trip. Just amazing.

What a great bunch of people! Its a little expensive but it's understandable of the cost when you…read morego on a big luxury bus. The trips are well crafted for maximum enjoyment. Try one of their trips and you will be eager to book future ones.