This company was started by a transportation professional. They are professional and courteous…read more Trustworthy 100%.

Good communication, arrived between the times estimated, was kind and courteous, and got me to my…read moredestination without incident. I will definitely be using the service again.

******** Save time, money and aggravation ********…read more Call Elite T&T first! Needed a ride from Prescott to Cottonwood and called just about every option in the area. Laurie was very pleasant, service-minded and reliable! I would definitely use again and highly recommend! Thanks again Laurie, you were a great help!

From the owner: We have worked with many visually impaired customers who find us very dependable and trustworthy.read more

I encountered one of these taxi drivers on the road who cut me off when I was doing 60 miles an…read morehour, when I try to report the driver I was told by their dispatch person that I'm not allowed to speak on my phone while I'm driving even though I was using a hands-free device and he was incredibly rude. If you ride with these people I'm assuming you're going to be taking your life into your own hands. They don't even have any concern over the safety of their drivers or passengers

I got a ride last night from Cruz very fancy and clean car I liked it. He was very professional…read morealso very nice.

The owners of this company are stand-up great people. When I worked for another company, I always…read morereferred people to First Class if we were busy. Why? because they held the same values... The customer comes first. The vehicle must be clean!, Everyone from the dispatcher to the driver must represent the company well, being well groomed and polite. Tammy and Co. always checked all the boxes. The co. I worked for is no longer open, as the "new mgt" was.... well, sub-par. First Class is just that... First Class. And the owner won't accept anything but that from all the employees. God Bless Y'all.

Always a hour and a half Late. no matter what time of day it is or day of the week. Has very…read moresketchy radio on. Giving attitude in a very uncouth manner. Bad business practices with clients

Honest family business- these guys are awesome! It's a call…read moreyou make, not a button tap, but they dispatch their drivers quickly and no complications like Uber/Lyft. Thanks AZ ACE :)

Terrible. I scheduled a pick up at 10:30 this morning. At 10:25 i called just to make sure. He sd…read morehe's on his way. He called back to say it'll take him 15 min to get to me. I said you're just leaving now? It takes 20 min to get to Groome we're not going to make it. He thought pick up time was for 10:50 which was a total BS, how can you make a mistake on time . That's a critical information especially we're trying to catch a plane. Then he asked me" what do you want to do"? No apology. Never use this company, communication was bad, everything was bad!

I had a bad experience with Fran Albright's cab service. I was waiting for her driver to pick me up…read moreat The Public Taproom on the 4th of July and the driver never actually showed up. Last night, I tried to request a ride home from Wal~Mart and she denied me & falsely accused me no-showing and attempted to charge me a $30 fee for the no-show. Her & her company is unreliable, and has dangerous driving habits like excessive speeding.

I'm a bit disappointed with this service. They ask you to text but then do not reply yes or no. I…read moreget zero communications. If your not available during business hours, a simple, Sorry im not available, goes a long way. The customer service isn't worth calling them.

Hurry Cab has always been fine for me. I started using them for 'To & From Whiskey Row' trips,…read more after experiencing too many. frustrations with the service from the "Dial A Ride" taxis that the local barkeeps would call. (Note: You don't need to be "3 Sheets To The Wind" to need a taxi here. Cops are everywhere downtown, and have a zero tolerance policy. If you blow ANY level of blood alcohol - even 1 drink's worth - you're getting a DUI) Arrival times have been quick. Drivers are chill. Prices are fair - I go short distances so it beats an Uber any day.

If I could give them no stars I would. I called them and they told me it would be 15 minutes then…read morenever showed up. Horrible customer service I've used them before the guy did not have change for a 20 and owed me 8 back and I never got that. Horrible cab company I would not recommend them

Very easy to schedule. Pick up and drop off were seamless, however, our driver took it upon himself…read moreto discard a shopping bag I had left behind accidentally containing items from another country that were irreplaceable. I was upset to say the least. After several phone calls, finally getting a manager, they refunded a one-way trip for both of us which I feel was a fair way to rectify the issue. I would definitely use them again but I hope this will prevent something like this from happening to someone else.

I have been using Groome transportation for years. Do not know why this is the first time I've…read moreactually given a review today. I was traveling from Phoenix sky Harbor Airport to the Hampton Inn in Prescott Valley, Arizona. My flight got in a little bit early and I was able to catch the shuttle one hour before my scheduled shuttle. Jerry was very accommodating added me to the list Panera was ahead of schedule an hour early. Jerry was very informative communicated well on the stops and how long the travel would take and was a very good driver. Nice smooth ride all the way to Prescott Valley.