I booked Yellow Cab Taxi for my granddaughter for a ride in Prescott. The driver arrived on time,…read moreand was very pleasant. Ken was very helpful suggesting pick up times for the local GROOME Transportation. He also helped with my payment online. Will definitely use again. My granddaughter said the driver was very personable and was a good driver.

response time! seems like when they got what you need they Etothemodoenevil e to the mofoen vil!read more

lied about not being able to find a patient who needed a ride home. After the second call I told…read morethe guy who answered I would report it to the State and he said "Thank you". So he underestimated the amount of time I have to do this and how easy it is to report to the State who oversees their licensing. So if you also run into this issue go to the ADOT webpage under " Taxi, Livery and Limousines" and file a complain. These companies are not allowed to abandon faires. So to the guy who instead of resolving the issue gave me a "Thank you." I would like to say shame on you for lying to and abandoning an elderly gentleman.

Monica and Pam are great! Needed a cab service that was dependable and ran 24/7 for business in…read morePrescott and catching an early flight, driving to several client locations. Etc... You can always depend on these ladies who showed up quickly, made me feel comfortable and were always on time. I'm a business traveler and if you need dependability in a taxi service, be sure to call Monica and Pam at Tri city Cabs! They're the best!

Great experience from start to finish! Needed a late pickup at Groome Transportation Home Office to…read moremy home, called a few days before and then an hour before. Driver was Karen, super professional, friendly, on time. Recommend!

Terrible service!! Has never gotten me to my appointment on time!! Scheduled 2 weeks in advance but…read morestill terrible service!!!! Do not use!!!

******** Save time, money and aggravation ********…read more Call Elite T&T first! Needed a ride from Prescott to Cottonwood and called just about every option in the area. Laurie was very pleasant, service-minded and reliable! I would definitely use again and highly recommend! Thanks again Laurie, you were a great help!

From the owner: We have worked with many visually impaired customers who find us very dependable and trustworthy.read more

Honest family business- these guys are awesome! It's a call…read moreyou make, not a button tap, but they dispatch their drivers quickly and no complications like Uber/Lyft. Thanks AZ ACE :)

Terrible. I scheduled a pick up at 10:30 this morning. At 10:25 i called just to make sure. He sd…read morehe's on his way. He called back to say it'll take him 15 min to get to me. I said you're just leaving now? It takes 20 min to get to Groome we're not going to make it. He thought pick up time was for 10:50 which was a total BS, how can you make a mistake on time . That's a critical information especially we're trying to catch a plane. Then he asked me" what do you want to do"? No apology. Never use this company, communication was bad, everything was bad!

We went to a RUSH concert last month at US Airways Center for our anniversary. At the last minute…read morewe decided to price a car and driver to get us to the show. Rhonda was excellent at arranging a driver and nice car for the two of us with a short notice. The price was moderate and fair enough for having a reliable, smooth, clean and private car with a driver who would get us safely home after drinking a bit at the show. We got lucky to get a smaller sedan for the lower price than a LIMO and we got a very cool man named "Jack" who safely got us to our concert destination in Phoenix from remote Wilhoit. Our pickup and drop off location puts us on the remote two lane highways via Wickenburg for the drive to Phoenix. We spent three hours with Jack and we had the smaller sedan with no privacy. We had the larger sedan that stretched with privacy and shut off from the driver the last time we took a ride with Executive Transportation and the ride was pretty quiet and seemed longer. Both drivers were professional both cars were nice and we enjoyed our rides the two times we've used this company. Must say that we will order a smaller sedan and ask for "Jack" when we take our next ride into PHX for a event or show! We had great convo, the ride seemed to go by fast heading to the concert and the ride back to our place felt comfortable resting/sleeping most the way. We really felt at ease on the long stretch through the desert with Jack who also spoiled us with several stops along the way for the restroom and to grab some munchies and drinks. There have been some road changes and new areas of highways including ROUNDABOUTS built so Jack was even more valuable to us as a couple of Cali Kids trekking off to a out of state concert. We even were in territory that a GPS wont even show yet! Right when Jack had met us he handed each of us a card with his cellular number. While in the show Jack phoned to say WHERE he would be to pick us up and he had it all planned pretty well considering we were in a crowd in the HEAT OF THE DESERT! This driver NEVER MADE A WRONG TURN or if he did - we sure didn't know!! ALSO, a special note, the next day our phone rang and it was Rhonda saying we had to pay more. There was a small discrepancy about charging $55 additional for an extra 1/2 hour of overage and a parking fee! After we explained our situation to Rhonda and reviewing what we had agreed to the prior day before we arranged for the vehicle, she did listen! Our bill did NOT change and should not have changed from our original quote and we do appreciate that management took our reasons to not be charged additional into consideration. The ride was priced properly and fair and we had even gone above/beyond the gratuity that was PRE CHARGED giving our driver a decent cash tip. There was no legitimate reason to pop the parking and another 1/2 hour onto our bill once we reviewed the TIMELINE and LOCATIONS and the drivers personal CHOICE to park and have us walk far and several floors which was FINE by us! The 1/2 hour didn't exist and the $20.00 for parking was NEVER mentioned and was NOT part of the original quote/agreement. Communication is vital now and we do speak up when we believe we are being charged inappropriately or getting wrong product or service and not all know how to respond to a customer who tries to reasonably communicate. We had a GREAT time and the ride added to our good memories. Thank you to Executive Transportation for keeping it all sweet! You did the right thing to continue to please a good paying customer and did NOT break your agreement after we all reviewed the situation. We will continue using and referring your company to those we know.

Very easy to schedule. Pick up and drop off were seamless, however, our driver took it upon himself…read moreto discard a shopping bag I had left behind accidentally containing items from another country that were irreplaceable. I was upset to say the least. After several phone calls, finally getting a manager, they refunded a one-way trip for both of us which I feel was a fair way to rectify the issue. I would definitely use them again but I hope this will prevent something like this from happening to someone else.

I have been using Groome transportation for years. Do not know why this is the first time I've…read moreactually given a review today. I was traveling from Phoenix sky Harbor Airport to the Hampton Inn in Prescott Valley, Arizona. My flight got in a little bit early and I was able to catch the shuttle one hour before my scheduled shuttle. Jerry was very accommodating added me to the list Panera was ahead of schedule an hour early. Jerry was very informative communicated well on the stops and how long the travel would take and was a very good driver. Nice smooth ride all the way to Prescott Valley.

This company was started by a transportation professional. They are professional and courteous…read more Trustworthy 100%.

Good communication, arrived between the times estimated, was kind and courteous, and got me to my…read moredestination without incident. I will definitely be using the service again.

Horrible service i called for a cab to work. the female driver told me it was going to be 30…read moreminutes after 30 minutes i called back and asked if she was still coming and she answered "I'll be there in 10 minutes". After a hour and a half rolls by i called again and asked how long it would be until the driver arrived. She then hung up on me and would not answer.

This is why Uber is taking over Prescott . Scheduled a cab night before, Speedy Taxi called me 10…read moreminutes before scheduled arrival to get directions . Waited 15 minutes no cab. Called and was told they had no idea due to shift change . Missed my shuttle ride. Thanks Speedy Taxi .

I had a bad experience with Fran Albright's cab service. I was waiting for her driver to pick me up…read moreat The Public Taproom on the 4th of July and the driver never actually showed up. Last night, I tried to request a ride home from Wal~Mart and she denied me & falsely accused me no-showing and attempted to charge me a $30 fee for the no-show. Her & her company is unreliable, and has dangerous driving habits like excessive speeding.

I'm a bit disappointed with this service. They ask you to text but then do not reply yes or no. I…read moreget zero communications. If your not available during business hours, a simple, Sorry im not available, goes a long way. The customer service isn't worth calling them.