I called for a reservation for my handicapped brother six days before he needed to go to the Phoenix airport from Prescott. I talked to a guy named Rick and we set up a price and a time to be picked up. He said he would put my brother's reservation in the books, so at this point I believed I had a reservation. The day came, it was 9:00 am, and he was not here. So I called the number he gave me, and he started making all kinds of excuses about why he wasn't here. Finally, after throwing Ernest the owner under the bus, he then said he totally forgot and never had us in the books at all. Then he gave me another number to his dispatcher Robin. When I explained everything to Robin, she said she would text him to come over right away to complete the airport run. She said he would be here in 15 minutes. She is his boss and said that she ordered him to come. When he did not show up, I am panicking, it is now 40 minutes later than the scheduled time. There was no courtesy call to tell me that Rick is not coming, so I started scrambling for another taxi company, knowing that my brother would probably be missing his flight by now. By the time I finally got another taxi out here, it was an hour and fifteen minutes later than the original scheduled time. Just like I figured, by the time he got to the airport, it was twenty minutes before flight time and the airlines would not allow him on the plane. The airlines will not reimburse his money, and he had to book another flight for $500.00 for the next day, and pay for a hotel for the night. I would have liked compensation for the flight and the hotel, but that will not happen from this company. I think that Rick should be fired in order for this company to have any chance of surviving at all. I would not recommend this company at all, it is not RELIABLE! read more