Very disappointing experience with employee Dewey…read more
My child has been attending Aqua Tech Swim School since 2023. Over the years, I've seen employees come and go, and although the turnover seems high, the staff I've encountered have generally been friendly, pleasant, respectful, and professional. Unfortunately, my experience with Dewey on August 14 was completely different.
My child recently moved up a level, so we were in a different lane than we had previously been. This was only our second week in this particular class and lane. The week before, I sat on the bench near the class without any issue.
On August 14, we arrived late. When I arrived, another family was already sitting on the bench, and they had been sitting there for approximately 15 minutes before I got there. Dewey walked directly past that family, said absolutely nothing to them, and then came straight over to me within less than five minutes of me sitting down.
He then told me, in an unnecessarily nasty and aggressive tone, that I could not sit there.
I was caught completely off guard and asked, "Are you talking to me?" Instead of simply explaining the rule, he continued speaking to me in the same rude and confrontational manner.
What I find particularly baffling is that he had literally just walked past a family that had already been sitting on that same bench for approximately 15 minutes and said nothing to them, yet he specifically came over to me shortly after I sat down and aggressively told me I couldn't sit there.
If the bench was off-limits, that is completely fine. I have no issue following rules. But then the rule should be communicated consistently and respectfully to everyone--not selectively enforced against one parent while another family sitting there for 15 minutes is completely ignored.
He eventually said the benches were for the toddler class. But there were no toddlers there, and there was no toddler class taking place at that time that evening. So naturally, I was left questioning why this was handled the way it was.
Again, the issue is not being asked to move. The issue is Dewey's attitude, tone, and the fact that he walked past the other family without saying a word and came directly to me. There was absolutely no reason to approach a parent in such a rude, aggressive, and confrontational manner over something that could have been communicated politely in one sentence.
The other family witnessed the interaction and heard his tone. His behavior was noticeable enough that they immediately got up before he even approached them.
I have been bringing my child to Aqua Tech since 2023, and this interaction was unlike my experiences with the other employees. I expect staff members who interact with parents to conduct themselves professionally, regardless of what rule they are trying to enforce.
Dewey's behavior was rude, unnecessarily aggressive, and unprofessional. If there is a seating rule, enforce it consistently. If a parent needs to move, simply explain the rule respectfully. There was no justification for the attitude I received.
Aqua Tech should seriously consider addressing how Dewey communicates with parents, because one employee's behavior can leave a very negative impression on a family that has otherwise had years of positive experiences with the school