AquaTech Swim School is amazing! The facility is clean with lots of private changing areas. My toddler is in the Seahorse class, and the instructors are so patient--he went from only dipping his feet in on his first day to fully participating in just four weeks. They have multiple lifeguards on duty, which is reassuring, and the staff are very encouraging. I wish they offered report cards or more verbal feedback, but I understand lessons are back-to-back due to high demand, and I still appreciate the feedback they do give. Availability was easy--we got a Sunday spot immediately. Our second son will definitely be joining when he's old enough. Highly recommend! read more

AquaTech Swim School - Alameda - Swimming Lessons/Schools Near Me - Alameda, California

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Having tried out some other things, AquaTech feels like a bit of a scam. The facility is nice and it's great as a parent if you want to sit indoors and watch ESPN for half an hour while your other kid watches Shrek. It's not actually great for swim lessons, assuming that this is the main point. For the money you spend, your kid gets 30 minutes a week that they'll mostly spend hanging on the wall, with an occasional foray out into the water and back and a few dives at the end. They're also not inclined at all to help kids make progress (and ultimately leave). I'm writing this as my child is having a lesson with the Alameda Pool association which is $645 total for the family for the year. This includes up to five one-hour lessons a week where the kids are all more active than AquaTech. (Plus, we all can do family swim and so on.). There's no wi-fi, but our kid is progressing at a much faster rate now. AquaTech is great for early swimmers and classes with parents, but in hindsight I wish we'd found ASPA and ARPD swim sooner! read more

The swim lessons are decent. Cons: 1) After being on a wait-list for MONTHS was offered a 6:40p Tuesday class for a 4 year old 2) No soap allowed in the facility, so after the only option (a super late class we waited months for), I still have to bathe my son at home, so swim nights are really late nights 3) This week was our last paid class (purchase d 4) it slipped my mind because I was diagnosed with Pneumonia a few days ago. Because I missed the 2 hour cancellation window, we can't get a makeup token. I literally have pneumonia. Not for us. read more

My son used to be scared of the underwater. I have taken him to try out many swimming places, but it still didn't work out. During the lockdown, finding a place to learn swimming was even harder. My son waited for a while until he could get into this place. The staff was very friendly, patient with my son, and helpful. On top of that, they always keep this place clean, seriously! My son has been improving in swimming every day; I can see the progress. I am so happy I made the right choice coming to this place. Now, my son has already graduated from these classes. We will miss this place so much. If you want a swimming lesson for your kids, I highly recommend Aquactech in Alameda. read more

We tried to sign our child up at this aquatech location and were told there were no timeslots that would work for us (IE after school). We ended up finding private lessons across the street and Aquatech's owner complained because she didn't like the competition. So if you like supporting large companies that will intentionally put individual swim instructors out of business, Aquatech is your place. A quick scan of their Glassdoor reviews will show you that they don't treat their instructors well either. Just a bad business all around. read more

Definitely recommend for a relaxing day with your family very safe very clean and staff there is amazing thank you very much

Aquatech has the most unreasonable customer service I've ever dealt with. While on the way to swim class, my daughter experienced a medical emergency and we had to go straight to the ER. Naturally, calling was my first thought, but their phone system doesn't even let you leave a message. I wasn't about to pull over during an emergency just to fill out an absence form. Even after offering to provide medical records, they still refused to issue a simple make-up token. After going back and forth via email, I only got a call from the supervisor, Lea, after asking multiple times to speak with someone. When she finally did call, she was robotic and rude, like she was just reading from a script, and had zero empathy for the situation. For a program centered around children, you would expect compassion and flexibility -- instead, we were treated like an inconvenience. Truly disappointing. Do your family a favor and find another swim school there are others in the area. read more

Unfortunately they don't heed much to their own internal criteria about allowing a student move up a level. DEFINITELY MONEY GRABBING MINDSET. Trying to keep your kid in the same level so they can squeeze maximum $. Those who join beginner levels beware of the fact: not much learning other than dipping your kid around in the pool and holding breath under water. Not really much of teaching / training - especially for children with special learning needs. Some coaches are better than others. read more

My child did this for years! And learned nothing. She progressed through the program, but as soon as we pulled her out, she knew nothing.

I am surprised about the negative reviews citing customer service. I've been taking my kids here for about 4 months and everyone is so kind! They recognize my kids and greet them by name when we arrive. The swim coach is very supportive. My kids are always excited to waive goodbye to the safety assistants when we are walking out. There is a cool viewing area for parents. Snack bar with kids snacks + coffee and alcohol for parents. My only complaint is it took a really long time to get off the waitlist! read more

AquaTech has been phenomenal. They've put a lot of thought into the entire experience. Here are a few of the things that I've enjoyed: 1. The pool is indoors and its warm (at least 90f) 2. All of the instructors and staff have been friendly and welcoming. Instructors remember the kids name and are super accommodating. 2. They have a ton of changing rooms so you can get your kid in and out quickly and the rooms are heated which makes it pleasant when exiting the heated pool. 3. There is a waiting area for the parents where you can sit and view the kids swim through a glass window, with free wifi, TVs, and adult beverages! 4. Parking is plentiful and free Now the not so great : 1. It gets to be a bit pricey, lessons are ~$40 each + an annual fee of $50 per child just to have access to the registration portal. 2. Billing is automatic so if you don't remember to cancel before the new session begins you will be billed. I haven't had any issues but based on the reviews here refunds could be a challenge. Overall its been a great experience, we plan to return. Pro tip: consider attending AquaRec to check out the facility, its only $15 per swimmer per day and you can swim for hours. I believe you can also avoid paying the annual fee as well. read more

My kids have been swimming at Aquatech Alameda for a couple years now and we've had a great experience. The building is well-maintained and their classes and process are a well-oiled machine. It's an indoor facility that has a comfortable area for viewing the classes in progress and a separate area to the side where kiddos waiting for their classes or siblings can play or watch a movie. For the adults they have sports on TV and Faction beer on tap or Wine, coffee and snacks. All the staff are friendly and genuinely try to help you. I know some people get annoyed with the lack of classes, but I don't feel they should be faulted for the high demand for their services. And I feel that their policies are very clear about their wait list, reporting absences, etc. My absolutely favorite person who works at Aquatech is Manager (and occasional Coach) Victor. He is a ray of sunshine and my son likes him so much he asked me to invite him to his birthday party (he's 5 and didn't ask me to invite any of his other teachers/coaches) read more

My 7 year old has been taking lessons at AquaTech for 1.5 years. She started out as a "Seahorse" (Comfortable Beginner) who was comfortable dunking her head, but did not know how to swim at all to now a "Puffer" and about to begin working on her freestyle and backstroke. In this time my daughter has gained confidence in the water, learned how to swim, and had fun. Two instructors that have stood out to us are Cleeford and Catherine. I credit Cleeford with teaching my daughter to back float. My daughter had multiple instructors while she was a Seahorse and Cleeford was by far the best teacher. He gave my daughter both the confidence and the skill to trust herself and float on her back. He was very patient with her while also pushing her to go out of her comfort zone. Catherine was my daughter's most recent teacher while she was a Silverfish/Goldfish. Catherine is charismatic and ensures the kids have fun while they learn. My daughter recently completed all of her skills for this level and moved on to Puffer. She will miss having Catherine as her teacher. I am very pleased with my daughter's progress so far and plan on continuing at AquaTech for the foreseeable future. read more

I cannot believe that this place charged me for 3 consecutive months and my son never attended once-not one time! Unconscionable business practices! They needed my credit card information to "hold" a spot for lessons for my son. Don't give them your credit card information-they will never stop charging you. They explained that they charge continually until you send them a written 30-day notice of discontinuation. They never reached-out to explain this. They just kept charging me and now I am out $300!! AND, my son has not gone to their facility ONCE! Ridiculous! read more

My daughter had started with aquatech since the pandemic 2021 and it's been a great swim class for her..they are very accommodating with the schedule. Clean environment and Any question I have Emmanuel is always helpful with any assistance that I need,My daughter just finish all her course and we were actually happy with the outcome. read more

Great place to help your family learn how to swim. My kids were taught here for about a year or so. Instructors here are very patient with beginners. The only downside is when kids are being taught in groups, they'll have to wait awhile before it's their turn. One tip would be if your child needs special attention, just pay extra and get them a private session instead of a group session. They'll learn so much quicker. read more

AquaTech Swim School - Alameda - Sitting at the waiting area. - Swimming Lessons/Schools Near Me - Alameda, California

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Been swimming here for around 10 years, some of the teachers are really strict and unkind, so sometimes I just pray for the minutes I swim to be over. They teach the same stuff and the cafe is always closed read more

I put two of my kids here and have been pleasantly surprised with the program. My daughter has been swimming here for 9 months now, and she had professed to another level within a few months of starting. In comparison to her last swim school where she was swimming over over an year, had 3 different swim instructors and wasn't moving on. I observe her swim every session, and I see a variety of teaching styles from the instructors--some are more technical while others are less. But most importantly, she enjoys coming back and doesn't have a different instructor every couple months. I was very happy with Ms. Kate and her way of helping the kids build a good foundation. My 2 year old enrolled for 6 months in the baby and me class, and Mr. Percy is wonderful and fun. He's able to split his time with all the kids and will meet your child at their level. He'll try to push them to a comfortable place, but not overdo it. My son does not like swimming, but he likes Mr. Percy. Lastly, I feel that the swim school has good staff who enjoy working there and like to teach kids how to swim and succeed. They have a super reasonable cancellation program that makes sense--submit an absence by 8am the day of, and you get a token for a makeup class. Some other swim schools require a 24 hr notice, but ?????? when a kid is sick, you know the day of, not 24 hrs before. read more

Overall a decent swim school for the price and location, however I have some ongoing issues with the lesson structure and class progression that has left a lot to be desired. My kids started here about 2 years ago, and were in the same class. I noticed after awhile that it appeared that they had mastered the skills, but weren't progressing in class levels. I brought it up to management, and asked to see what the curriculum was. They showed me what each swimmer needs to master to move up to the next level. Then my partner and I work on these particular skillsets with my children. I'm also very present at their classes. After a couple weeks of looking like they mastered the skill, I ask the front desk why they aren't progressing. They then tell me they need to have mastered some additional skills as well, and that it's subjective based on the teacher whether they should progress to the next level. This is concerning because 1)why aren't these skills listed on the website or provided to families and 2) with the high teacher turnover, how can the teachers really know what level each child truly is. Especially if they barely stick around for a month to notice their ability. My children were specifically told they needed to work on just one skill, yet they get evaluated and have a complete other set of priorities. I also requested having the fins taken off my child so she could demonstrate her ability, since she is on the smaller side and it's nearly impossible to complete one of the skills unless she puts on more weight. My main priority is having my children be able to swim and be water safe, in the event they may get around a body of water. But as a former swimmer and lifeguard, I feel like the class structure is bogus and shouldn't be as subjective. And it's annoying to pay so much and get the run around. I have complained about the class structure before (for their tadpole class, because the instructor didn't know how to tailor a class for 6months-3 years old for an actual 6 month old), which could have caused my baby to ingest a ton of water. But more than anything, this school needs to work on being transparent with the skills levels. I will say the instructors appear great, but then again, it's hard to tell because retention is so bad. Despite these concerns, the pool isn't too bad and I like the set up of the place, which makes it easy to view your child during their lesson. They also sell beer and wine, although I cannot for the life of me understand who would need a brewski while watching/waiting for your child to finish their 30 lesson. read more

Swimming class is like disneyland for our 2yo. Swimming is the best thing ever for her. Now imagine you go to disneyland, you have a ticket but at the entrance they say "sorry, you can't go in. We made a mistake and someone else has your slot. You can't go in" . So this happened at the swimming class today. Now, I'm the one that has to tell my 2yo wearing a swimsuit and goggles that she doesn't get to go to the pool on the other side of the bay window. It gets worse they don't have ANY time for us anymore. Not today, not tomorrow, not ever. We might be lucky if someone doesn't renew at the next billing they told us. I'm mad and I'm heartbroken. What happened? We booked a recurring class. We went the week before. It was all great. Now this.... Help me! When can we go again? I have a 2yo that wants to know too. P.S. if you think we booked a single class, explain this email confirmation to us. read more

AquaTech Swim School - Alameda - Swimming Lessons/Schools Near Me - Alameda, California

Great instructors. My two children became proficient swimmers. My oldest made it into a competitive swim team. Customer service had been slightly hard to makeup lessons. The online scheduling did help with reducing the time taken to find a make up lesson. read more

The teachers and staff here are good. But be careful where you park because they don't have cameras to inform you on when people hit your car and run. Everyone's always in a rush. My kid had a 30 min swim lesson and by the time I came out, saw someone backed into my back bumper (likely when getting out themselves). I was perfectly parked as I try to be thoughtful of others parking next to me -- but this person just didn't care. Didn't even leave a note. If you see anyone that typically attends Saturday mornings with a messed up back left side, pls let me know. They backed into my back bumper and didn't even leave a note. Take a look at pic. read more

AquaTech Swim School - Alameda - Photo of damage - Swimming Lessons/Schools Near Me - Alameda, California

Some teachers are really fun- my kid love them, but some seems not very energetic with kids. The pool is clean and sanitized. Customer service is OK. It's really hard to book a class by yourself or calling. They need to hire more people. The pool in the weekend is very busy and crowded. Ratio 1:4 is too much, your kids barely learn some kicks and then wait for his/her turn after another 3 students finish their practice. So during 30 minutes lecture, you kids only move in the water like 5 times, each time like 30s. However, the baby class is really fun, it's a great way for parents to bond with their children. Babies mostly learn to be comfortable in the water. read more

AquaTech Swim School - Alameda - getting an ribbon with we are level up. - Swimming Lessons/Schools Near Me - Alameda, California

My kids have been coming here for the last few years and I appreciate their professionalism and patience. It's very convenient: they are indoors, the pool is more than 90 degrees, plenty of parking, very clean and very straightforward. It's easy to report absence (by 8AM of the day of the lesson) and get a makeup token. It's also very easy to use makeup tokens. Sometimes they have to close the pool and notify people as soon as possible via text and email. The best way to contact them is via their contact form but most of the information is online. Take note that these are group lessons so it's not a rushed process. I prefer for my kids to get comfortable and willingly submerge their heads underwater. If you're looking for quick results, look elsewhere for private lessons. read more

Clean, safe and modern facility. I've been impressed both with my own interactions with the staff and how I've observed them interacting with my kids. Observation area is comfortable and kids are happily learning how to swim. I'm very satisfied. read more

This is a hard review to write because there are really great things about Aquatech, but here we go... The GOOD: Once we were able to get in, after months of calling and religiously checking the website with zero success, we landed fantastic teachers who were able to help my kiddo overcome a swimming trauma and become confident in the water. They were magical, 5 stars. The BAD: Landing lessons is nearly impossible. It's basically down to luck. You have to call in or hop on their website right after someone has dropped out. Your guess is as good as mine as to when someone will be dropping out. After trying for months to get in, finally landing lessons with amazing teachers, moving my kiddo past a swimming trauma, and getting her excited and looking forward to swim lessons (which felt like a MIRACLE)... our swim lessons were cancelled RETROACTIVELY. We found out the day after her last class that it was her last class. We were in a 1-on-1 class because it was the only class we could get into (the only wait-list they maintain is one for 1-on-1 lessons). While more expensive, it ended up working out perfectly for our kiddo. We were looking forward to keeping our kiddo in that class/time slot until she became a confident swimmer which would have been months and months if not years. She didn't get to say goodbye to her teacher, we just got a call saying "hey, so sorry, we don't have enough teachers, your class has been cancelled. Oh and we have no viable alternatives to offer you." We weren't offered any other alternatives in Alameda, we just got dumped. The alternatives that we were offered were at their Concord Campus. We live in Alameda, but we would have considered Concord classes because our kiddo had become so enthusiastic and we wanted to continue her progress. Even with what would most likely have been 1.5 - 2 hours of commuting time during rush hour traffic we probably would have done it, BUT the classes on offer were after her bedtime on school nights, during school hours, or 10 minutes after school gets out. As a business if you are going to offer classes, you should be equipped and prepared to do so. If you have to cancel those classes and pull the rug out from under your clients, then you should be able to offer them viable alternatives. AquaTech did not, which makes it impossible for me to recommend them as a business. *** EDITED TO ADD that less than 24 hours after posting this review I was contacted and offered a class in Alameda. I'll let you connect the dots. Instead of initially offering a plan, they're reacting to a sh!tty Yelp! review. When our lessons were cancelled, we were told that they don't have wait lists for group classes (I knew this but thought maybe since they'd dumped a bunch of families they might offer some sort of solution), to keep checking their website for classes and calling in, and vaguely that we were on their radar and they'd try to reach out if something became available (but it wasn't really their policy to do this). I want to reiterate that everyone who I have spoken with has been lovely and all the teachers we've had are amazing. There are great things about Aquatech, I'm not here to shoot the messenger, but this whole situation could have been handled differently. For all of the families enrolled in lessons that were cancelled, or when Aquatech makes a mistake or misstep here are some suggestions for the owners/decision makers: 1) HAVE A PLAN IN PLACE: "We are so sorry that we have to cancel your lessons due to staffing issues. Unfortunately, we don't have any lessons to put you in at the moment. We'll follow up weekly via email to keep you in the loop, and should a lesson become available, we will reach out immediately. We typically don't have wait lists for group lessons, but we have made this accommodation because we had to cancel your lessons due to staffing." 2) COMMIT TO THE PLAN AND FOLLOW UP every week via email, even if it's to let families know nothing has changed, this let's them know you haven't forgotten them. "Hi, this is Aquatech. Unfortunately nothing has opened yet. We are working to hire new teachers so that we can staff appropriately. As soon as an opening becomes available we will reach out to you. Thank you for your understanding." read more

Monthly is now $92 for a 30 minute once a week class. My daughters been come here for about 3 years and she enjoys it. The water is very warm and the chlorine will make your eyes water if you wait for your kids pool side. They have showers but don't allow shampoo or soap which is a silly policy. I'm missing some of the original employees that worked there when my daughter first started. The new group at the front desk falls short when it comes to scheduling etc. I've been scheduled for classes on days they were closed and when I try to reschedule that am told I'm not able to. read more

I had a few bad experiences at Aquatech regarding their staff and left a review and they called my family to harass them about it. They lied about how they linked my review to my account and lied on yelp about my enrollment status. Their practices, classes and staff need an overhaul. read more

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We have been customers for nearly 7 years. Our older son is nearly done with the program and it took a while. I am giving 3 stars because our 3 yr old has been enrolled in the toddler class for almost 2 years. Since he turned 3 we have been unable to get him into the starfish class. We keep being told to call during a special window of time when kids dropout. It is disappointing that as such dedicated customers, we can't get into a class. I am not sure we want to continue to pay to wait for another class while our 3.5yr old stays in the toddler class. I cannot call and check the website everyday for an opening. Another note is that my son has gotten changes in teachers just when he is about to advance. Then time is spent getting to to know a new teacher that doesnt advance them for several weeks more. If you have money and patience, then check this place out. read more

This review is for Mr Anan who was our tadpoles swim instructor today. We've been at Aquatech for over a year now and I have a kiddo who's very comfortable in the water. Our previous teacher was very consistent in what we do each week but it was starting to get boring. Appreciate that Mr Anan recognized that my daughter can do more and gave us additional skills to work on to help my daughter's progress. The Aquatech facilities are great. I appreciate the heated pool, changing areas are always clean (they are wiped down between every class) and bathrooms are also always clean. It is true that it's very hard to secure a class in the beginning though. Overall the staff is friendly but it seems what the teachers teach vary greatly. In the past year, we have had experiences with 4 teachers and we had very different experiences with each one. Really like Mr Anan though! read more

#1, I cannot swim. #1.5, I used to be able to swim -- but I forgot because water gets scarier as you get taller and heavier (and sinkier). BUT! Aquatech's pool is shallow and warm, and my daughter has a GREAT time (and so do her Pops and her Mops). 4 S T A R S * NO DROWNING ALOUD -- 4 feet maximum depth! Let's clarify that this star is for humans whose mouths clear four feet when they stand up. As for the smaller varieties, there are of course watchful lifeguards (aka Pool Nazi's) during the swimming classes. * CLASSES FOR THE TINY MASSES $25 a week gets you great child swim instruction by great instructors. Teacher Nori teaches the beginner Tadpole level and our 2-year old loves her! Fun swimming drills and pool songs make this swimming class a toddler's delight. * (0.5) CLEAN I'm sure there's some exogenous kid-fluids mixed in with the pool water, but it's so clear and warm (and chlorinated with just a hint of salt) that I don't worry about it. Also, babies and toddlers need to wear at least 2 swim bottoms and there's a big fine for pooping in the pool (enforced by the Pool Nazi's). So I'm totally happy this level of sanitation risk. *(0.5) HEATED I'm so above frigid swimming pools -- as in I rarely climb down into them. Aquatech's got that 88-91 degree water temperature on lock! *(0.5) THEFT-LESS CUBBIES -- Thus far! Aquatech provides an environment that feels super safe. * (0.25) BABIES, BABIES, BABIES! AquaBaby is baby and parents recreational swim time on Saturdays at 8:30am. We've brought our daughter there for many memorable morning play dates. *(0.25) IN-N-OUT BURGERS ACROSS THE STREET It's like a Double-Double win-win! 1 M I N U S - CHEAPER REC SWIM ELSEWHERE Aquatech charges $8 per person (including babies) for the recreational swim time. This was all good until we found Alameda's Encinal Swim Center. It's waaaay cheaper, and the pool is just as clean and heated. Friday, Saturday, and Sunday! read more

Incredibly unprofessional with morally questionable and discriminatory business practices. They will automatically charge you when getting off a waitlist and refuse to give you a refund and only a credit same day. Also despite being a loyal customer for 7+ years (and one of the few families during the pandemic) they dropped my child the same day due to a credit card and billing dispute. Conveniently a day when they were "closed" Good luck getting anyone on the phone to take your call and listen to your concerns. If you go in person they will give you give you the runaround, gaslight, and ban you. The staff is poorly trained and does not know how to handle any type of conflict resolution. They are essentially powerless to a call center who lacks basic communication skills. It's overpriced for what it is (currently $140/month for 30 minute group lessons where each kid maybe gets 10 minutes max of time) We went because it was convenient and offered weeknights lessons but I would strongly consider going elsewhere with better value and quality. Their behavior is repulsive, lacks compassion, and not service or family/kid oriented in the slightest. read more

My daughter has been swimming here for the last two months! And she also was taking swimming lessons at another facility and she has learn more here in the last two months than she have learned in the six months at the other facility! And We Love Her Instructor (Jasmine) She gives her real good instruction and Very Friendly to help them get comfortable with the water! I give them 10 Stars! read more

AquaTech Swim School - Alameda - My Daughter and Her Award Ribbons! - Swimming Lessons/Schools Near Me - Alameda, California

Okay I must say I had a bad experience in the beginning because of miscommunication and misunderstandings but after all they reached out to me to come up with a plan to better my experience and I'm 100% happy My 5 year old got the opportunity to try out the class with the absence token and I loved her instructor he is very sweet and gentle pays close attention, my daughter was upset because she had to use the restroom and he talked to her, took her feelings into consideration just awesome! I'm so happy I came across this place would recommend for kids over 3 or 4 when you can move forward . am looking forward to start my toddler once he's old enough to begin real independent classes read more

AquaTech Swim School - Alameda - Best instructor! - Swimming Lessons/Schools Near Me - Alameda, California

A year later and still as happy as a parent as I was in the early days. My student is progressing at her pace, sometimes slower than others sometimes not. The on line platform shares with ne her current goals. The teachers are the reason you will stick to the program though I will reiterate that this program is sooooo clever. read more

My son has been going here since he was 5, he is now 13 and is too big for classes there. We have nothing but good experiences and memories at this location, and are thankful he got to experience it. He swims really well, and looks forward to hopefully being on the swim team at his high school next year. This place is very clean, attractive aesthetically, efficient, and employees always helpful. I totally recommend it! He has met new friends here also when he was little. Thankyou! and we will always remember this swim school. Flora read more

My 7 yo son has been having a great time with swim lessons over the last four months. He enjoys having goals to accomplish at each of the swim levels. And it's such a treat when we check-in and he's earned a ribbon for accomplishing a goal the previous week. It really helps him to stay focused on the skills he is trying to learn at each level. I really appreciate the safety protocols that were put in place after the COVID shutdown including keeping the class sizes small and limiting 1 adult per child in the viewing area. The facilities are clean. And staff is always helpful and friendly. read more

I loved this place in the beginning but now that my daughter has been banned for their mistake I definitely will not be back or recommend this place. For starters they are closed Mondays and Tuesdays with absolutely no way to get in contact with anyone on these days. I was placed on the waitlist and when you are waitlisted and a spot becomes available they automatically charge your account. I had no problem with this but I had a mix up with accounts and it didn't process. I spoke with someone the day her class was supposed to start and told the rep she would be starting the following week and I would pay when we were at the facility. It was no issue and she even offered a makeup token for the class we missed. I then was charged a second time after this and I couldn't not speak with anyone because it was Monday! I disputed the transaction with my bank because I could not wait. I then spoke with another rep who told me another rep manually charged my account after the first rep noted not to. He was supposed to note that they did not need to refund me because my bank had already refunded me. I then received an email saying I would be charged the $180 plus a $50-$60 chargeback fee before I could reschedule my daughter's classes. A "supervisor" called me and was extremely rude over talked me didn't listen and then told me he was calling my financial institution reporting fraud and banning my daughter from the facility. I will never give them my business. This place is absolutely unprofessional and I will gladly take my business elsewhere. read more

My 3 year old daughter has been coming here as drop in before covid. We tried the Concord location but we like this location more. She just recently graduated from Tadpole to Starfish class. When they opened back up from the lockdown, we came here and it was semi crowded. But each class has only 2-3 students which isn't bad. Sabrina and other instructors are awesome, we love them! It has been a pleasant experience until this past Saturday March 20th. Our daughter's grandma decided to come see her grandkid swim lesson for the first time, it was not busy nor crowded. The curly hair staff guy was being aggressive and rude, told my husband "you don't have to enroll your kid here if you don't follow our protocol" that protocol is 1 adult per student in the waiting area only. Funny how they became more strict while the rest of the city is trying to reopen. They were definitely no where this strict when they first reopened post lockdown, so why now? Plus, there were barely anyone there. We could've spread out. It was freezing outside. After all, the class was only 30 minutes. No need to be so unfriendly about it. We paid for this swim lesson, we shouldn't be treated that way. read more

AquaTech Swim School - Alameda - Swimming Lessons/Schools Near Me - Alameda, California

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I would give the facility and the staff 5 stars: It's a family friendly, clean place to swim, and the staff has been very knowledgeable and accommodating since we joined 1.5 years ago. I would give the program (for little ones learning to swim) 3 stars. My son joined group lessons at age 3, and now at age 4.5, he still hasn't achieved the life-saving skills that he needs (to be specific, he can't even get to the wall by himself after jumping in the pool.) This program isn't working out for us, and it's too expensive to continue without seeing much progress. Perhaps it's better for older kids who want to refine their skills, so we may try again in a few years. read more