On 11.26.24 I visited the HUB in Alameda for the first and last time. For the record, I had no intention of writing this review, but no one followed up with me regarding this experience. My only contact with any HUB employee was pertaining to my day passes being refunded.
On the day listed above, I arrived at the facility and warmed up in the weight room for approximately 30 minutes. While doing so, I observed the players on each of the courts throughout the facility as well as the movements of employees that wore company attire. Note: At no point did I observe any employee approach and ask any player for their DUPR rating.
The incident occurred when I played two games (on the 4.5+ Court) with a person I had just met and we won back-to-back games against the same two people. After the second game, the three players left the court and the person with whom I came to the facility stepped on the court and we began to drill because there were no paddles in the rack.
While we were drilling, I observed an employee (Barry Ko) speaking with one of the individuals who played on the losing team next to the 4.0 Court. Barry Ko then approached the court where we were drilling (4.5+ Court) and stood there while looking at his phone for approximately 5-10 minutes.
When 2 of the 3 players returned to the court with 2 additional players, Barry Ko told the person I was with 'you are not 4.5+ and can not play on this court.' She replied 'no problem' and then pointed at me and stated 'but he is'. It is worth noting that while she was exiting the court, the individual who played on the team I played against in the previous two games told her 'he hopes she doesn't mind that he plays with his group', which means Barry Ko kicked me, one of the winners of the previous two games, off the 4.5+ Court so that his friend or associate could play with his desired group on an open play court. Barry Ko then said 'I can not play there' and I replied by telling him 'I am above a 4.5 rating'. Barry Ko then said he wanted to look me up on DUPR and I informed him I am not on DUPR (intentionally). Barry Ko then told me I could play on the 4.0 Court even though I had just one consecutive games on the 4.5+ Court.
I then asked Barry Ko, "how do you know I am a 4.0 or 3.5 rating?" to which he had no response. Barry Ko, then stated "you can challenge the 4 players now standing on the 4.5+ Court after this game" to which I replied "if I am being told to leave the court because I do not have a DUPR rating, why would you offer me to challenge the winners when I still will not have a DUPR rating after the game" to which he had no reply. If this were a company policy, and not some creation of Barry Ko, all people wishing to enter the facility should be told they can not play pickleball in the facility without a DUPR rating prior to accepting money from every single person but we were told no such thing when I paid for us to enter the facility.
I then told Barry Ko (approximately 3 times) to refund my money right now in a much more direct manner. Barry Ko then walked to the front desk and told the person at the counter to refund our day pass entrance fees. While I was conversing with the employee at the front desk, I observed Barry Ko talking about me to two of the players that came to the 4.5+ court (including the player that had just lost two consecutive games), so I approached Barry Ko, and told him "if you have something to say about me, then say it to me" to which his only reply was "I am giving you your refund."
In conclusion, Barry Ko is a coward, biased and extremely unprofessional. I have zero respect for this individual and think his type of behavior is one of the ills of society (I will not elaborate on this particular point). I have been in competitive sports since childhood, have competed at almost every level, and am a member and have played at many tennis/pickleball clubs, country clubs, as well as have been a member at gyms from Equinox to 24hr Fitness, and I have never experienced such treatment. Lastly, I own multiple businesses and would never tolerate my employees treating any of our clients or customers in such a manner.
Note: I almost made it to the professional level as an athlete in two sports and I have coached professional athletes and teams in those two sports (there is no DUPR Rating). Furthermore, a friend of mine is a top 50 tennis player on the tour and there is no DUPR rating. A true rating is based on skill, and not wins and losses. DUPR is a business that gathers information and utilizes their so-called rating system to gather the information that drives their business model. Pickleball was created before 'apps' were accessible by the general public, there were professional players before DUPR, and Ben Johns will still be Ben Johns regardless of the existence of DUPR and its' business model. read more