I had an incredibly disappointing experience with Open Door Valet at Delta's Restaurant that raised serious concerns about both their professionalism and accountability.
During valet service, one of their attendants struck and scratched my new vehicle while attempting to maneuver another car around mine, which had been left parked in the middle of the street. A witness confirmed the collision occurred.
What happened afterward was even more frustrating. The employee responsible continued parking other vehicles instead of properly addressing the incident, no incident report was completed on-site, and the attendant identifying himself as the "manager" repeatedly stated that he "didn't know what to do." There was no urgency, no accountability, and no attempt to properly resolve the situation.
After weeks of communication with Doug and CFO Chris Hrabar, along with submitting photos and detailed explanations of the incident, Open Door Valet ultimately denied responsibility altogether instead of handling the matter professionally. Despite witness confirmation and the existence of surveillance footage, the company chose to dismiss the situation rather than take ownership and investigate responsibly.
Customers should think carefully before trusting this company with their vehicles. The entire experience felt disorganized, careless, and highly unprofessional from beginning to end. What should have been a routine valet service turned into a stressful ordeal involving vehicle damage, insurance claims, and the filing of a police report regarding a hit-and-run incident.
I expected professionalism, accountability, and basic customer care. Unfortunately, I received none of those things. read more
