I had a truly shocking and unacceptable experience with this valet company. As I was pulling into the parking lot, a maroon minivan with Pennsylvania plates (License Plate #LLS307) tried to cut me off. When I didn't allow it, the driver began yelling and screaming at me.
To make matters worse, when I pulled up to the valet stand, the same individuals were shouting, "Don't let her park here," not realizing that the six men jumping out of the van actually worked for the valet company.
When I brought this to the attention of the manager, Alison, her response was to ask me what I said to "piss them off." That level of unprofessionalism is absolutely unacceptable. I immediately requested the owner or supervisor's contact information. The owner, Tony, said he would meet us there--but he was nowhere to be found.
To top it all off, when I left, one of the valet attendants actually started taking pictures of me. This behavior is not only unprofessional but extremely intimidating and concerning from a customer safety perspective.
The entire experience--from the aggressive and hostile employees to the dismissive attitude of management and the lack of accountability from ownership--was appalling. I would give this place a negative zero stars if I could. I am disgusted and would never recommend this company to anyone. read more