Super easy and fast pick-up & drop-off.. lots of cars to choose from..rented a convertible since…read moreit's my first in Miami..Damien was super helpful with my drop-off..

Tyler and James were so helpful and made sure the process was as seamless as possible. Tyler is so…read morefull of energy and engaging. Even though we had a little wait, he kept everyone entertained and made the wait seemed like no wait at all. James was very patient as we had to make a last minute change during the process. Thank you Tyler and James.

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

with disabled person and they wanted to charge me over $600 to change drop off location. NEVER RENT…read morefrom them!!!!

The checkout and check in process was fine. However, I accidentally left one of my bags in the…read moretrunk of the vehicle when dropping the car off. I have emailed multiple times and have gotten no response , tried to call the rental company directly and cannot speak to someone in the Miami airport office . Every call goes to the automated system. Trying to speak to somebody directly is impossible.

Agressive upselling of service Impossible to get a receipt…read moreupon return Far from airport Accounting department to get invoice closed on weekend Avoid at all cost

Carlos and Franco were amazing! I really appreciate both of them for being so helpful, quick, and…read moreinformative. They made everything smooth and easy--great service all around!

DO NOT GO TO SIXT Rental!!! On a trip to Miami In Dec of…read more2025 I got a rental car at the airport from SIXT. It was a nice car, a Jeep Grand Cherokee. Had a nice visit, at the end of my trip I returned the car at the airport and flew home. A MONTH later I get a bill for more than $500 for damage!! There had been absolutely no incident with this car, nothing, no contact with any object or vehicle. I was shocked. Then I looked at the photo they sent. I am including it. The photo was poor quality and what they're calling a scratch actually looks like a shadow on the rear view mirror. I'm also including a photo I took for comparison of the car in the driveway of the place where we were staying. I am fighting this because it is nothing but a scam. Nothing happened to this car while it was in my possession. If you're thinking of using SIXT save yourself some grief and use a well known agency with a reputation to protect, definitely not SIXT!

**Extremely Disappointing and Stressful Experience with Alamo**…read more On December 9, we picked up our rental car at the Miami Airport. About an hour into our drive toward Atlanta, while on the Turnpike, the vehicle began overheating. We immediately contacted roadside assistance. The only solution offered was an Uber back to the airport. Once there, we were told the only vehicle available was a van and that we should return the next day to receive a similar vehicle to the one we originally rented. We accepted the van temporarily, even though it was in very poor condition. It was not full of gas, it was dirty, and it even had holes in the roof. We accepted it only because we were told we would be able to exchange it the following morning. The next morning, we returned to the airport and were told there were no vehicles available. We were advised that we could exchange the van at any Enterprise or airport location along our route and that vehicles would be given to whoever arrived first. We went to the Enterprise next to the airport where there was a Suburban available, but we were told it was reserved and they refused to give it to us -- despite what we had just been told at the airport. As we continued our trip toward Tennessee, we repeatedly called various Enterprise and Alamo locations along the way. Sometimes we were told there were no vehicles available; other times we were transferred to customer service, who gave us the same answer -- no comparable vehicles available. We stopped in Nashville after customer service and roadside assistance told us that, since it was a larger airport, we would be able to exchange the vehicle there. They also said they would leave a note for the manager about our case. The next morning, we went to the Nashville airport and were told again that there were no vehicles available and that everything was rented out. That same afternoon we called again, and we were told another note would be left and that someone would contact us. We stayed in Nashville almost until nighttime waiting in case they called. No one ever did. We then decided to drive to Gatlinburg. For two days, we called at least three times per day trying to resolve the issue. On the second day around 4 PM, we were told to go to the Knoxville airport, about an hour away, because a vehicle would be waiting for us there. Driving that van was extremely uncomfortable and concerning -- it shook on the highway and the doors rattled constantly, even though we were not speeding. When we arrived in Knoxville, we were told there was no vehicle available and that no note had been received regarding our case. The only option offered was a pickup truck, which was not usable for us because we had multiple suitcases, several passengers, and two pets traveling by road. While still at the airport, we called customer service to clarify the situation. We were told they had already offered us a solution and that we were refusing it -- which was not true -- and they hung up on us. We had no choice but to leave. We then made a new reservation for the following day in Greenville for a similar vehicle to what we originally rented. When we arrived, they initially gave us obstacles when we explained it was a swap from the van, but eventually they provided the vehicle. When we returned to Miami and dropped off the car, the Alamo manager at the airport told us the only thing he could offer was a 50% discount. Since that seemed to be our only option at the time, we accepted. However, during the trip, customer service had told us that if we were not satisfied with the resolution in Miami, we should call them again. After several additional calls to customer service and being unable to speak with a manager, the only offer we received was an additional $100 discount. Now, nearly two months later, we have received an email stating that we must pay $470 for the Suburban that broke down on the way to Atlanta -- despite the fact that the mechanical issue was not our fault and we were driving responsibly on highways the entire time. This experience was extremely stressful, time-consuming, and disappointing. We spent days of our trip trying to fix a problem that was never our responsibility. The lack of communication, contradictory information between locations, and poor customer service made this one of the worst rental experiences we have ever had. Every time that you call them it would be at least an hour just talking to people and just being passed around . I would strongly reconsider renting from Alamo again. Edit: I contacted the place that in the reply it was suggesting and they didn't help they just keep getting me passed on again (like always)

SCAM ALERT: Fraudulent fuel charges and deceptive tactics at Alamo Miami…read more"I rented a car from Alamo Miami on March 31, 2026, through Ofran, and it was one of the worst experiences I've ever had. The process was long and exhausting. After they initially tried to downgrade my car to a lower category, I finally received the vehicle I ordered, but with the fuel tank only half-full. When I pointed this out to the staff, I was told: 'This is the new policy--take it half-full and return it half-full.' I kept my end of the deal and returned the car with more than half a tank. However, after returning home, I received a bill charging me for a full tank of gas. When I contacted Ofran to dispute this, Alamo shamelessly refused to admit their employee's deception and kept the money. Ofran ended up refunding me half the amount as a gesture of goodwill, but Alamo's behavior is nothing short of theft. My advice to you: 1. AVOID ALAMO MIAMI. They are dishonest and use predatory tactics to scam tourists. 2. If you are stuck with them, take a photo/video of the fuel gauge and the dashboard the moment you start the car and when you return it. They are liars and scammers. Save yourself the headache and book with a more reputable company."

Had a reservation to pick up a car on Saturday. I called the office number which was google voice…read more I was told they were closed on the weekends. Their website says open 7 days a week. That I could get a car on Monday! Total sham operation and I would stay away.

I had great experience in car rental with this great company. Good customer service. Lot of cars…read morefor choice. Definitely recommend. Thanks.

Corpusa rental car was good . I was able to get fast assistance with Dyego and he was willing to be…read morepatient while i was guided through . I would rent a car again

This is the worst rental company ever. They add fees and…read moretack on costs you have declined. The worst part is I booked through Travelocity. 187 for two tolls totaling 6.50! 80 dollars for insurance I declined? They have a crap excuse when the invoice was 37.40 over and I asked for a refund. They said I returned the car early. 25 admin fee for each toll. Stay away from this fleabag joint. The building is a dump with six cheap signs showing six companies there. The car needed brakes. Filthy inside. BEWARE!!! I wish the was a ZERO rating.

Super easy check in process. I was able to choose whatever car I wanted in the vehicle class that I…read morerented. I ended up with a Hyundai Sonata since my first car was an '01 Hyundai Sonata, which was fun. The car was clean and ready to go.

I will not be returning to this Enterprise location. M They…read moreadvertise that they will "pick you up," but that was not the case for us. We had a confirmed 9:00 a.m. reservation and were told they could not pick us up, so we had to pay for an Uber to get there. Once we arrived, we were informed that there were no rental cars available. We were told some vehicles were expected to be returned, but none had arrived yet. There were already three people ahead of us waiting, meaning that even when vehicles did come in, we would not receive one -- despite having a reservation. We ended up spending 90 minutes waiting with no resolution. A reservation should guarantee availability, and unfortunately, that was not our experience. Very disappointing service, and I would not recommend this location.

I'm 30 days from the car breaking down and the area mgr from Miami will not call me. They are the…read moreonly one to issue any partial credit as it went through Expedia. The file on this nightmare is now 2" thick.

In January, 2023, my family began planning a trip to Disney World for Christmas week, 2023. During…read morethe month of January, we booked plane tickets for 5 family members from Westchester Airport into Orlando. We booked Hotel Rooms and bought 3 days of park tickets for 7 people. On February 1, 2023, my husband and I booked a 7-passenger SUV to pick up on Christmas Eve at 14975 West Dixie Hwy in North Miami, Florida. We intended to drive on Christmas Day up to Orlando, meet our family there, and all 7 of us drive back to North Miami together at the end of our time in Disney World. (ENTERPRISE CONFIRMATION # 1897019743) On Wednesday, December 6, 2023, I called Enterprise to confirm my SUV Rental for December 24th and at the same time, I made a change to the "return" date only and received an Updated Confirmed Itinerary. For the past two weeks, we have been packing, planning, shopping for our trip. WE WERE SO EXCITED!! You can imagine our surprise when at 7PM on Saturday night, December 23rd, we received a phonecall from someone named Frantz from Enterprise to tell us that there was NO 7-PASSENGER SUV AVAILABLE in spite of our confirmed reservation. This morning, we drove over to the Enterprise location in disbelief at 9AM. The man behind the counter confirmed that there was no 7-passenger car available and there was nothing that he could do to help us obtain a 7-passenger car.