My second review about this Oh La Lash NOVA business: in Leesburg:
I planned my visit last Friday to talk about myths and expectations about eyelashes extensions and l put on my false eyelashes to show what l "wanted" or "expected". To my surprise, there were signs to remain in the car until they call you, which l supposed is for customers with appointment so despite the signs l got into the business and a lady who was evidently a part of the staff greeted me and asked what l wanted. I said that l was there to talk about some questions l had and she said in 3 different times that l could find answers in the website. I stated that l had gone over the website and that is why l had stopped by, -because l had not found answers to all my questions-.
Long story short:
- This business has a reception area and a sofa. So, why do you have a waiting area?
- I felt the lady who l ran into was not properly trained to welcome a new customer and has no idea of customer service. She stated that they are always fully booked. So I guess, there is no room for new customers. NO PROBLEM! Again, my humble opinion is that she needs more effective communication training.
- Do I like to wait in my car? No.
- There are some suggestions for the owner like: Put a guest book so customers can write down the names and please call them back. Please, improve the website with information that we may have. Train yourself and/or your staff. Add in the website "Walk-in visits are not allowed" "Call us at 180....in case you have questions.
To be honest, I read 5 star reviews but now, it is a completely NO for me. read more
