I am supporter of local stores and went into Gayle O'Neil Jewelry to have a ring appraised and to…read moreshop for and purchase a gift for my neice's 16th birthday. Here were two staff members in the back of the store and unfortunately after 5 minutes of browsing neither one of them acknowledged me. Si I left and took my business to another jeweler in the next town over where I was greeted when I walked in, had my ring graciously appraised and purchased a lovely sterling silver bracelet. How does Gayle O'Neil expect to stay in business if you ignore customers who walk through your doors? A prime example of horrible customer service ... sadly I recommend taking your business elsewhere where it is welcomed!

Through the years I have bought many pieces of jewelry from this store-from inexpensive silver…read morefashion pieces to a gold antique diamond ring. I walked in after work on Friday just before 5:00 and they had already begun the process of putting away the jewelry. The women glanced at each other as if to say, "Great. We want to go home and now we have a customer." One of them asked me what I was looking for, and I told her I was shopping for diamond stud earrings. She said, "Oh we already put those away." I guess business is really good if they can pass up a sale like that. I bought them at another jewelry store.

I try to visit this business every couple of months and I always find unique gifts at great prices…read more A wide selection of gifts including blankets, clothing, note cards, jewelry, kitchen goods, and prints. There is also a baby section upstairs where I found the cutest outfits for a friend's newborn. Highly recommend!

A staff that is professional and friendly. A gift selection that fits every need, anniversary,…read morebirthday, Christmas. Or just because. They offer personal shopper service that gets you a great gift and gets you in and out Quickly. This is a place for guys.

The Jewery Café in Woodbury is ONE OF A KIND !!! The Owner…read moreis ONE OF A KIND !!! She goes out of her way to Please & Satisfy Customers ! Her artistic ability is Awesome. She is the ABSOLUTE Definition of Customer Service. Shopping in her Café is a BEAUTIFUL EXPERIENCE not just a store. Barbara Moran - Woodbury,CT

Nice shop. BUT, do not allow them to engrave your purchase! I got the bait and switch when the…read moreowner, Laura, offered to engrave a ring that I purchased. She said "we can engrave for free and see how it turns out, it might be very small, but if it doesn't look good, I can always order another ring for you." Those were her exact words. I did not ask her to engrave the ring. She asked me if she could try the engraving, saying she wasn't sure if it would be too small. I figured that she was being honest and agreed to let her try. Guess what? It didn't turn out good at all. In fact, I would need a magnifying glass to see the name she engraved on the ring. Since she was not in the shop when I tried to pick up the ring, I asked the lady that was there to have Laura call when my reordered ring arrived, since I was not pleased with the engraving. Today, (2 weeks later), Laura, left me a voicemail saying she "didn't want to be unfair to herself" and pay for a new ring so she would provide only HALF of a refund!!!!! I am baffled by this lack of professionalism. It was made worse by the fact that when I tried to return the call (within one hour of her leaving the message), the number was not taking calls. I went online and saw that it was her business telephone number and it was during the hours that her business was open. Sad situation all around. Over a 50.00 ring! I will never shop there again and advise you to do the same. Dishonest and unnecessary aggravation!!

I love Sullivan's Jewelers. I especially enjoy working with Sherry when I am looking around to…read morechoose a selection. She always knows my taste and if i describe basically what I'm looking for she shows me the best pieces to chose from. She is very knowledgeable and nice! They are great with my watch battery replacements also. They are done quickly and are fairly priced. And the best silver jewelry around!!!

Got my watch batteries changed here and let me tell you they are a pleasure! Super affordable,…read morequick and just overall lovely people. If I ever have a need for a gift or jewelry I know I would go here.

What a great spot! We came in at the last minute to replace a chain and the people couldn't have…read morebeen nicer ... they took their time with us and we didn't feel rushed - the epitome of great customer service! We will be coming back for sure!

Extremely rude staff!…read more Not a pleasant shopping experience to say the least! We spend thousands on jewelry each year- We won't be spending a cent here again!

Took my son there recently to have his new watch sized. Never been there before. Easy parking,…read morefriendly staff. They gave me a decent price on a damaged gold ring that we had. The cost for adjusting watch was very affordable. Highly recommend their services.

Very professional and trustworthy. The place for that…read morespecial ring or an impressive gift for a loved one

Great staff and they good to me, even with all my questions and coupons. Sooooo many gifts and…read moregreat prices.

Always so friendly and helpful. Happy with repair and turn…read morearound time. Have been going there for years.

Absolutely the best family owned business in Connecticut! They take very good care of me, I've been…read morethere multiple times, and will continue bringing my business to these people. Save yourself a hassle and save yourself money by going to them. You will never go to another jewelry store after you go there. They are friendly, they take care of you, their jewelry is beautiful, and I have nothing but wonderful things to say about my experiences.

Richard Heard is an excellent assistant manager, he shines bright always and is so funny and…read morecaring. He always caters to the needs of the customers and makes sure they're happy with their purchase. I am very pleased with all of the experiences I've had here. Excellent jewelry store!

The staff here are so thoughtful and knowledgeable even during a pandemic! Great selection of…read morePandora rings too