Horrible mean guys to be honest or nothing but rude to me. Made me pay more than what they had said…read moreoriginally and then wouldn't even accept my card number typed in so I had to drive back home and come back in with cash in order for them to just be even bigger. Assholes hope you guys have a great day in hell

The nicest people, the best service at a very reasonable price and on time - as promised. They…read moreremoved a ring from my finger, resized it and made it look like new. Old fashioned service with courtesy and efficiency!

The only place I will go for jewelry or jewelry services. Period. The staff is knowledgeable,…read morefriendly, honest, and trustworthy. Leslie and Doug and everyone who works there are true gems and make any time I go into the store an amazing experience.

We came to Romanoffs because it had a reputation of great customer service and integrity…read more We were helped by Jonathan and he was exceptional in his patience and guiding us through trying to find the ring we were looking for. Highly recommended.

This is a wonderful place. This is a family owned business. His repairs he has done for me were…read morephenomenal. Jewelry prices everywhere are based on the prices of precious metals. Every purchase was in a nice jewelry box. Mike is always going the extra distance. I had a ring that I wasn't sure what the stone was and he willingly checked it for me. It turned out to be a lab created stone. The department store I bought it from, the tag said stone.

I tore off the setting on a vintage diamond ring that needed laser welding of platinum and…read morereplacement diamonds. Alex immediately knew what was needed, explained the process in detail, gave a detailed estimate of the cost and followed up by text during the process. I couldn't have wished for more professional and competent work! My mom says the ring looks better now than it ever did when my grandmother had it. Thanks, Alex!

I came in because I was having trouble getting the back of my watch back on after replacing the…read morebattery. The gentleman behind the counter popped it right back in and sent me on my way. Thank you, sir, for your kindness and quick work!

This shop has beautiful jewelry, and also can make or order special items. They are attentive and…read moreeducational, and treat everyone the same no matter how much you spend.

I needed to repair crystal watch face and the technician asked for $125 to make the change for one…read morewatch face. This was way too much and felt dishonest. I left the store and went to a different store that offered to fix it for $30.

WARNING! Do NOT purchase anything from this business! They are extremely deceitful in their…read morebusiness practices. Horrible customer service and rude associates. They will ship you the wrong item and then try to gouge you with outrageous fees when you try to return the item. Take your business elsewhere. You've been warned!

They have a large and beautiful selection. they also provide great service. I have been here many…read moretimes. Highly recommend

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

For a company that runs on customer basis wow I have never been treated so disrespectfully. I…read morechecked online as to what time this place opens ..it says 1130. I showed up a few minutes early and waited and when the owner opened the door he was so abrupt and abrasive it was offputting. I literally asked him are you in a rush because if so I don't need to be here and he showed me the door. He said they didn't open until 12 I wonder why you opened the door?! Wow such disrespect.

Excellent service always. I've purchased many pieces of jewelry from ADEX and have had some older…read moreitems repaired. They are the only jeweler I would trust to handle any jewelry. Very professional and knowledgeable. It's always a pleasure to shop there.

Edit: if a certified diamond is something important to you(like it was me), ask your sales person…read morefor proof of the certification. My fiancé purchased my ring from the Orange, CT location with the help of Bob. Bob was so incredibly helpful in teaching all there is to know about diamonds, and showed him many different rings under magnification. My ring is from the treasure chest collection, which if you do research on, you'll be amazed with the craftsmanship it takes to make these diamonds sparkle more than they typically would...Go check out these rings! Michaels has been very helpful since our purchase, we couldn't recommend anyone in the area more!

Went here to have my wedding ring repaired as this is where I purchased it . Needed 7 very small…read morediamonds replaced (very small) and was quoted an outrageous price . Went to Valentine's and was quoted a much more reasonable price !! A fraction of what I was quoted here . I will never go back !

I came here to exchange a gift and spent about 45 minutes browsing and working with a woman who…read moreworked here. The store has a lot of beautiful gem work, though most of those pieces were out of my price range. I really gravitated toward the silver pieces, some of which were very classic but most being a bit more modern and eclectic. I tend to like bigger earrings; there were some that fit that criterion, though it seemed that more earrings were smaller or basic drops. While I appreciated that the woman I worked with was not being pushy, it kind of seemed like she wasn't listening to what I said or what I was gravitating toward. It wasn't a big deal, but in the end, I feel like I was doing all the work. There also seemed to be a weird dynamic between her and another person who worked here around doing the exchange. I don't think anything weird was going on, but the tension was noticeable. Lastly, be sure you understand the exchange and return policy. The full refund window is only two weeks, and then there's an additional window for store credit. The person who originally got me the present said he had not been aware of that policy, and ultimately, I still have some credit I need to come back and use.

My now-fiancé and I designed my engagement ring at Derek Simpson with the help of Gene. It was a…read morefun, personalized experience from beginning to end, and shockingly more affordable when compared to the big online engagement ring companies. We would highly recommend Derek Simpson for any custom jewelry!