I've had a number of issues with OTS. I booked 5 journeys with the company in the last 2 weeks, as I've had serious surgery and a number of family and friends came to visit. The 1st journey, from Luton airport to my house, was cancelled 2 hours before my friend was due to land. I called and complained saying that whatever I was supposed to do in 2 hours to find someone to pick her up, OTS should do, as I had booked 6 days earlier and cancelling at the last minute is not professional.After speaking to a number of people who simply said that there was no one available, I was able to speak to someone who called me back saying they had managed to resolve the issue and someone was going to pick up my friend. This was less than 1 hour before landing!! I really didn't need the stress. On the last journey, the conversation between my friend and the driver involved Brexit and the reason why he voted for it. He told my Italian friend that the reason why he voted for Brexit is immigration, and proceeded to say a number of insulting things regarding EU citizens. Apart from the fact that he was Asian and clearly his parents were immigrants not long ago, the driver also didn't seem to grasp the irony of complaining about immigrants taking jobs, whilst being paid by an immigrant. I think that it was very offensive to both the passenger and me, as I was paying for the journey and was mortified that my friend had been subjected to over an hour of insults. The company didn't apologise, they simply sent me a reply from the driver saying that this is a free country and he can express his opinions. I feel that in your professional role you should always remember who is paying your salary, and been respectful and polite should be part of the service. This is a free country, but as a teacher I would not dare to tell my students what my political opinions are. There are circumstances where it just isn't appropriate. I was shocked and very upset by the way my friend was treated. read more

This was the third - and probably last - time that I've used your services. On my first time (November 18th, 2018) the experience was super pleasant, even though the driver had to wait a long time because passport check was incredibly slow. We even talked about soccer and had a very good trip to the hotel. My return trip to the airport was also very good, with a very decent and educated driver. My second time (March 10th, 2019) showed a significant decrease in quality. Although the driver that took me to the hotel was fairly OK, the one that drove me to the airport was disappointing to say the least: the car smelled heavily of smoke (driver definitely smoked inside the car), driver was on the phone all the time and, in spite of me telling him several times that I needed to go to Terminal 2, he was driving to Terminal 3 and almost got us in an accident when he attempted to go to the correct Terminal. My third time was last Saturday when we were greeted by an angry driver, who didn't even say Good Afternoon when he picked me and my wife up, didn't even ask to carry my wife's luggage and, upon arriving to the hotel, simply dropped the bags and left. For my trip to the airport, I took an Uber. read more

The pick up from home to the airport was brilliant, the same as the previous journey earlier in the year. Excellent service. The pick up form the airport back home went reasonably well , only for the fact that we did not know where the driver was, he did telephone me to let me know he was waiting outside the BP garage. We were at the drop off, drop in place where all the taxi drivers were waiting. My point is that it would be better if there was a communication of where we should be waiting or where the taxi is. Having said that the taxi driver was really helpful and polite through out the journey home. read more

Terrible service, despite booking "meet and greet" the driver was not even in the carpark when I cleared security. He was totally unapologetic, and then refused to take my chosen route and insisted he could only take the route which was planned by OTS, despite both Google Maps and his Tom Tom Live showing that this route was congested and would take 15 minutes more. read more

Book this company to Meet & Greet me @Edinburgh Airport after a very long flight from Australia.As I am 83 I thought it would be ease-straight to cab and to Blairgowrie-wrong.No sign of driver,enquired from other drivers etc.nothing.Phoned the driver no.in email who said job had been taken from him and he could not help.Phoned OTs office twice-no reply.Trailled all round the airport to no avail and eventually took an airport taxi.Arrived home exhaustedOts and had missed my grocery deliver as I was so late.Was quite unwell and without food till next day. OTS has refused to refund fare and has also charged a fee for the fare I had booked in October.I am too scared to use October booking as I could miss my flight. OTS say the driver was there but how come nobody saw him with his Meet & Greet sign????? INever depend on this company.I am referring them to Fair Trading as I note how many bad reviews the have so I am not the only disappointed traveller read more

Terrible Service!!! NEVER USE The turned up in an Uber X car, and spent 1hr complaining he was only getting £70 for the journey (which I paid considerably more for!!) and then begged us to not be dropped at the Airport (with all our bags) because it would cost him £4 and instead be dropped on the motorway near the airport! read more

pre booked onward travel solutions pick up from stansted airport and supplied all necessary flight details paid upfront in full in advance. upon arrival no one in arrivals hall to collect and stansted airport had never heard of them. officer from stansted airport information phoned onward travel solutions to inform them i was waiting but they did not know where their driver was. told the officer that i should wait 10 minutes and someone would arrive to collect. i waited almost 30 minutes no one arrived so i had to find another taxi and pay again. onward travel solutions rather than apologise when i phoned upon arriving at my home were rude aggressive and refused to refund. this company has no morals and no respect for customers i was left alone and stranded by them. beware use a firm who is reputable and honest this firm is not because i have complained to their licensing authority regarding their shameful service and they have responded with untruth and false claims read more

I booked a transfer from Heathrow to a London Hotel and OTS insisted of booking my pickup at the time of my flight arrival. I explained to OTS that I would need at least an hour to deplane, pick up my luggage and clear immigration and customs. They did not care and stated that they would start charging wait time at 20 GBP per hour after the first hour. I then cancelled my trip and they are attempting to charge a cancellation fee. I spoke to Paula and Joy, a Manager, and neither of them were willing to help. Needless to say, this bait and switch tactic is not appreciated and I would therefore recommend anybody staying away from this company. read more

I booked with OTS Airport Taxis to collect me and my 89 year old mother from her house and take us to Liverpool Airport, with the return trip one week later. The driver was late collecting us. Apparently he had gone to another property with a similar name, OTS having seemingly failed to give him the postcode notwithstanding that it was clearly stated on the booking form. Fortunately we had allowed plenty of time so the delay did not matter. Our flight was delayed on the return trip. OTS had full details of the flight we were on, so could easily have checked this. Nevertheless, I got a text from the driver saying he was at the airport and asking how long we were going to be. I replied saying that the flight had been delayed but I hoped we would be taking off soon (it was only a short flight - less than an hour). I then had to switch my phone off as we were boarding the plane. On arrival at Liverpool, I switched my phone on again to be greeted with a text from OTS saying that they had "had to cancel and refund due to heavy flight delays". They also sent an email to a similar effect suggesting another taxi firm that I could try - apparently it didn't occur to them to ring this company themselves. It was now after midnight, so we rushed through arrivals and managed to get a black cab. The fare charged was £8.90 more than the fare agreed with OTS. I have asked OTS for a remittance for £8.90 so that I - the innocent party in all of this - am not out of pocket, but they have refused. In my view, it is quite unacceptable for a company to contract to provide transport from the airport, and then, just because the flight is delayed - which surely come with the territory when providing airport taxis - simply to abandon their client at the airport in the middle of the night. I shudder to think what would have happened had my mother been travelling on her own. read more

We live in the USA and scheduled 3 rides with their service, but not again. The first ride was a pick up at Heathrow Airport and everything was great. A nice looking man met us as we exited the restricted area, he was polite, nice vehicle and everything was clean and he took us directly to the hotel. The second ride was a pick up at the cruise terminal in Camden. We could not locate the driver for over 30 minutes (we were standing outside the terminal in the damp cold air), phone calls didn't help (no answers), no texts, and I walked up to every car in the parking lot and spoke with many cars as they drove in. Finally found an old and dirty vehicle with driver sitting inside and not looking for us at all. He said he got lost finding the terminal, and then proceeded to get lost getting back on the highway. Then to add insult he gets a phone call from the company saying that we owed additional $25 US dollars because we caused the delay. He finally got us to our hotel after getting lost several times. The third ride was a pick up at the hotel and back to Heathrow. This time we asked for very specific details about where to meet the driver. We were told that we must be outside (in the rain) with our bags on the curb, and were reminded that we'd be charged if not ready. His vehicle was acceptable and the driver seemed to know his way. read more

My wife's flight back from Dubai tp Gatwick arrived an hour late last Sunday. I phoned your office in the morning to warn you but was told it would be no problem as your driver would monitor the flight. When she arrived she received a call from your driver saying he had been trying to contact her for some time and moaning about the time he had had to wait. In addition he tried to persuade my wife to meet him outside near the car park despite us having paid your additional charge for meet and greet. We have used your Company several times in the past and your service has always been of a high standard. Unfortunately not on this occasion. If there were to be a repeat of this unacceptable behaviour in the future we would have to consider booking elsewhere. Robert Hall read more

There is a reason OTS has less-than stellar reviews, which I should have read - my bad. We booked a round trip online, from Heathrow to our hotel on a Friday and back to Heathrow the following Monday. They were 1 hour late picking us up at the airport. For this they refunded us £ 20. Our return was scheduled for 9am on Monday. At 8:15 I called to confirm - a bit concerned about their reliability. At 9am there was no car. Our hotel was on a very small side street. There is really no way not see a car that was there. I called the company and their agent is telling me that their car is there, in front of the hotel. It was not there. At 9:04 we called an Uber, which showed up 1 minute later. At 9:05 we left in the Uber; no sight of our OTS car. OTS is slow to respond with complaints. It took them a week to get back to me. They held to the story that the car was there and we opted to walk by their car to take an Uber. They charged us for the ride, insisting that their driver was there, waiting for us. Curious that they never called my cell to tell me that the driver was there waiting for us. We've initiated a dispute with our credit card company read more

This company doesn't have any vehicle of there own ( or have an operators license ) but sub contracts to what ever company offers the cheapest quote making them the most money avoid read more

We used this service for the first time in January / February for an early pick up in January in Taunton to HeathrowT4 & the return leg in February, some five + weeks apart. All went well with both journeys & we were provided with quality saloon cars on both occasions! As a result of a good experience we have already booked them again for shorter trips to Bristol airport later in the year. The only reason we have not given a 5 star rating is because the driver(s) did not make contact with us a day or two before the journey to confirm the pick ups. We feel that this reassurance is particularly important for very early morning pick ups & when travelling back after a long time on long haul flights! read more

Used the service today in London to move my daughter from central London to Heathrow. Work just as advertised - driver showed up 10 minutes early at hotel and delivered her to airport with no issues. Good service. read more

My experience with this company was absolutely terrible. First of all, the driver was about 20 mins late. He was supposed to pick us up at the Stanstead airport at 8 am. While waiting there, he called me claiming the "traffic was terrible" and told me to wait outside in order to locate him faster whenever he would arrive. After exchanging few more phone calls, he finally arrived and pick us up. Not only I paid 5 pounds for the "meet & greet" service that I never received but I also incurred high roaming charges so this trip ended up very costly for me. I complained to OTS however their reply was: "Our driver entered arrivals at 08.00 and walked around trying to find you. When he couldn't find you, he went outside to call his operator. He then called you and eventually you found each other. The vehicles tracking shows you commenced your journey at 08.20. We apologise for the delay but the driver did enter arrivals at the correct time, and did try to locate you. We would not be able to offer any form of a refund for this journey." This is beyond ridiculous as I even have text message from this driver explaining he would be late. This company clearly employs liars. It is highly unprofessional to lie to their customers so that they do not have to compensate them. They should make sure to employ more honest drivers. Very disappointing and unprofessional. Hope these few pounds are worth it. I apologize for my broken English. Hope the message is still clear. read more

AWFUL COMPANY! I really wish I googled them before using their services. There's a website that states they are a 4 out of 5 star company, but there's no way to leave a review for that, making me think it's a fraud. When we got to Stansted Airport, the person they sent supposedly already left because he was waiting there and there was no way to contact us. We flew in from another country with no cell phone. He did not check our flight status nor did he ask the information desk (which is what the info desk said transfers do when flights might be arriving late). I was told that I could not get my money back. We were a family of five-- 2 adults, 2 kids, and a baby and when I called to resolve things, there was nothing that could be done. There should be a way to get this business to close. read more

I'm never using this service again, I booked a return journey from my house to the airport and back. They sent the return cab to my house and left me stranded, refusing to give me a refund. read more

Firstly, this company DO NOT have their own drivers, they an agency that contract out their pick ups to a 3rd part. If i could give a minus score I would, we booked and paid for a pick up to take my wife and myself to Gatwick airport, which was all confirmed 3 months prior to our departure, and re confirmed a week before departure, The agreed pick up time came and went, tried to call the driver on the number supplied, which went direct to the divers messenger service, it's now 20 mins after the agreed pick up time, I called direct to Onward Travel Solutions, after a few phone conversations i was informed that the instructions had not been received by the sub contracted taxi firm and that the quickest we could get a taxi would be a minimum of 45 mins, which would not work due to the time left and the time we had to get to Gatwick to check in for our flight, this meant we had to drive ourselves down to Gatwick, The agent at Onward Travel Solutions said that when we get back keep the receipt of the car park as they would reimburse us for the car parking cost incurred as this was not our fault, so we jumped into the car straight away and drove to Gatwick. To be fair they did reimburse the outbound travel cost as well as the return cost. on our return I duly contacted Onward Travel Solutions and was instructed to send the receipt for the car park and they would reimburse me accordingly , however on inspection of my bank account a fraction of the amount of the car parking fee was paid, I duly called the company to discuss this further, and was told that they will only reimburse any additional costs over an above the original cost of the original fair. (this was NOT explained to me at the time ), therefore I was not intituled to the full cost of the car parking fee, or the addition fuel cost I incurred getting down to Gatwick (which they brought up as I had not considered this ) , therefore they said I was not in their opinion not out of pocket. I asked to talk to a manager, but was informed that I was in fact talking to the duty manager , I asked to talk to their boss, I was informed that that was the MD, I asked to be put through to the MD so I could talk this through and sort this out, but was informed that the MD was not in the office today, I then asked when would the MD be in? , which they could not tell me, I asked for the MD email address which was refused, and that I should send my email complaint to the MD direct into the sales office , which I was not prepared to do, it was only after more discussion that I was told that the MD would give me a call in an hour or so, and that all of the details of my complaint would be sent to the MD for review, later I received an email from the MD saying that he did not understand why I had been paid an amount towards the car park fee, I then quoted his company policy on this and pointed out the reason why, and that I was still out of pocket due to the additional fuel costs of getting down to Gatwick, The MD responded that in their opinion they disagreed, I then called again to try and talk to the MD, and was informed that the MD was at Lunch and that I was only to communicate with the MD via email ONLY, - funny that, as the MD was not meant to be in the office today, So, I can only deduce, is that this company's senior manager don't want to talk to his customers and that moving forward their customer engagement and complaint procedure need so be seriously reviewed. It goes to say that I will NEVER use this company again and will not recommend them to anyone, and if asked why I will tell them of this woeful case read more

Many firms seem to be using the same website. airport taxi firm called Onward Travel Solutions Ltd (web site is www.airporttaxis-uk.co.uk). I booked a taxi from Edinburgh Airport last night. They had a problem with one car (driver said he was stuck in traffic, the office said he had broken down!!). Told me they found out at 18:06 there was a problem and they did all they could to find another firm to cover but the refund to me was timed at 18:10......didn't try for very long. So they just cancelled the contract. Not prepared to help us in any way. Guy on the phone didn't realise they had entered into a contract and felt it was quite in order to just cancel as long as he gave the money back "what's the problem".......He became rude and hung up the phone. We got a black cab from the airport to our destination and it was cheaper than their pre booked non existent service. Website will not allow me to give no stars but in reality No stars and obviously will never try to use them again. read more

Terrible experience. Do not use this company. Booked a transfer with meet and greet at Manchester airport. Flight arrived on time.... meet and greet was not there. Waited and watched others being picked up. Phone driver number provided... driver did not answer ..someone told us that driver was on their way. After numerous calls and a 40 minutes wait the driver eventually showed up... came in with a small notebook that had our name scrawled on it..we were lucky to spot him. Driver was confused about where his car was parked, he spoke little English and was in need of a wash. Our flight came in at 2am so this was totally unacceptable. We got no explanation and no apology. We have complained by email but have received no response. If it was possible to give less than 1 star I would do so....heed our advice and avoid this company . read more

I've booked with Onward Travel a few times but I won't be using them again because twice now the drivers have insisted on picking me up from Gatwick's drop-off zone in Departures instead of where they're supposed to collect passengers in Arrivals. This has resulted in me being questioned by Airport Parking staff and then having each driver threatened with fines when he did arrive. Considering the fare is supposed to include the £6 the driver needs to pay for short-term parking, it's definitely not worth the aggravation of waiting around outside for ages with Airport Parking people giving you suspicious looks. read more

This must have been the most frustrating experience with airport transportation ever. Never even got the car after 45 mins past the pick up time. I booked a taxi through their website for a 9am pick up for a 12pm flight from Heathrow. The company called me at 9am prompt to come outside as the driver is there. We come out from lobby...no one is there. I call back the #. They tell me the driver is making a circle around the block as there was nowhere to wait in front of the hotel (which is total BS, as there was a place for that). After 10 mins of waiting, I call back again and ask where's the car. They say it's stuck in traffic (like really? that bad traffic around the block?). The operator asked to wait another 5 mins. Another 10 mins pass and I am starting to get agitated, as that day there was Tube strike, so there was a lot of car traffic to the airport. I call back the operator after the supposed cab was making a 30 min loop around the block...the operator doesn't pick up his phone. After 5 phone calls (ALL ROAMING!), another operator picks up and tries to call the driver. The driver doesn't pick up. She asks to give me a call back after she investigates. At 9:45am she calls and says the driver is stuck in traffic and will be there in 10am. Ugh at that point I was basically yelling at the operator. What kind of BS are they telling me when at 9am sharp they called saying the driver is there?! I had to grab a black cab, pay the higher fare and never even got my refund. I have AmEx dealing with them now. I made the flight check in barely by 10 mins thanks to this "service". STAY AWAY! Worst experience ever. read more

We hired this company for a 530 am pick up to the airport as we are from the United States and did not know what the easiest way to get to the airport would be at that time of day. At 5:20 am we were standing in front of our flat in the driveway waiting. By 5:35 I called Onward Travel Solutions to ask where the driver is. This call cost me $10 as I did not have an international calling plan on my phone. The girl who answered told me to call the driver and his number is in my email. I told her I did not have access to email and the number I had on my printed confirmation sheet is hers. She told me multiple times that OTS is just the booking agency and they can't really help. Finally, she agreed to call the driver. At 5:45 she called me back and told me the driver is there at the door. I told her he clearly was not as we were standing in front of the door. She told me that she is just the booking agency and to call the driver and then hung up. I did not have a number for the driver still. We ultimately had to get a different ride and once we arrived at the airport and I checked my email I found several rude emails from this company telling me that this was my fault for not calling the driver and not to expect a refund. Do not use this company. read more

5 days before we return from holiday get a email saying they cannot complete our return journey without me paying £50 extra this was on a journey which cost £38 initially.They then sent a second email saying it would be £20 extra instead of £50.We had booked the meet and greet service as we had 2 oaps and 3kids one a infant in our group. Find the service from the company appalling basically they take your booking then put the price up if you don't agree they refund you and couldn't care less how you get home WARNING DO NOT USE YOU WILL REGRET IT read more

Hired from Gatwick to London. Driver was 30 minutes late. Customer service was rude and lied about it saying he was there and we missed him even though we waited for him for half and hour and he arrived literally running. Then he couldn't find the address, stopped in a random street in the area and took our luggage out of the boot (3am this was). We refused and he finally managed eventually. No apology. Emailed company to complain and ask for a refund. Took them more than 2 weeks to get back to us and basically said driver denied the facts, so 5 pounds compensation and that's it. Won't use them again. read more

*DO NOT BOOK WITH OTS* My wife, child and I recently booked with OTS for a single trip home from the airport. I can categorically say I have never had a worse experience as a customer (and I am not the exaggerating type). The company mistakenly only booked for one person (me!) which meant that I had to have my 6-month old on my lap for 2 hours. I have been attempting to seek an apology for the last two weeks and the customer service is non existent. Please, I urge you to find another provider - if anything goes wrong with your journey you will have to go through hell and a beaurocratic nightmare to resolve things. I rarely write on message boards or reciew so please do take my comments seriously. I hope this is helpful and others don't have to go through the same experience me and my family have. read more

The driver was late 17 minutes. I was about to lose my flight because of that delay. Unprofessional behaviour & unreasonably expensive. Do not trust them . read more

Avoid at all costs. Drivers were late for both outbound and return journeys, companies lied about the driver already being there and then refused to answer any more calls. read more

Great service from OTS. The driver arrived punctually and there were no problems with the journey to the airport.

I usually have excellent service but this trip was a disaster. When boarding the plane in the US we were told the flight would land over 1 hour early so I texted my wife asking her to inform OTS. She was advised a) no problem the driver watches the flight times and b) they would inform the taxi company as well anyway. I landed and the driver did not arrive for another hour. He said he was not informed of my early arrival, which firstly is shocking service having been promised this would happen, and secondly shows he was not monitoring the flight times. Given I came in from the US, he had 6 hours to notice the change and didn't. He was very friendly but the joy of being able to return home one hour early was completely wiped out. read more

We needed a car to Heathrow Airport from Cliveden in October. I tried to book online, but when it came time to pay with my credit card, their site said it would not accept payment. I then call them and booked with my bank debit card. The next day, as we were picked up and on our way to the airport, we got a call from a second driver, asking where we were. I informed him that we already had a car. I was charged for two cars, and in trying to get the second charge reversed, was treated rudely by their customer service manager. I tried to go through my credit card company to dispute the charge, but was not successful. I will never use this company again nor would I recommend them to my worst enemy! read more

STOP!!! Do not use this company as you will have a high probability of having no service and no refund. They left me at LHR with two babies and my wife to fend for our selfs and then refused a refund. Also read reviews on Google this company is a scam. As soon as we return from holiday I will ask my credit card company to get a charge back read more

This company contracts jobs out to drivers, something to be aware of because this can factor into the service that you receive. My boss traveled to London in July and I needed a car service to get him from Gatwick airport to his hotel in London. We paid extra for the "Meet & Greet" service so that my boss wouldn't have to wander around an unfamiliar airport trying to find the driver. The driver was supposed to meet him in the arrivals area, but instead, I'm getting a text from my boss that the driver has asked him to meet up in the departures area. I get another text from my boss 42 minutes later that the driver is late and keeps asking him to meet at different locations in the airport. They finally managed to connect and my boss eventually made it to his destination. Here is the actual email thread between myself and OTS: 7/15/16 Hello, I chatted with * online a little bit ago to share the poor service that * received from one of your drivers and she suggested that I contact this email address if I would like to request a refund. I booked transportation for * through your website. His arrival time at the Gatwick North Terminal was 10am this morning. We paid extra for the meet and greet service and per the email instructions, I told * to meet the driver in the Arrivals area. * texted me at 10:11am telling me that the driver asked him to meet up with him in the Departures area. * then texted me again at 10:53am to tell me that the driver was late and that he was asking * to meet him at multiple different locations. Needless to say, * was pretty frustrated by the situation and suggested that we not use OTS in the future for transportation service. I would appreciate any assistance you can provide on this matter. Best regards, 7/16/16 Hello *, Thank you for providing us with some feedback on the service received. We are currently dealing with your complaint and will aim to respond within 5 working days. Kind regards, * 7/27/16 (8 working days later, 11 days total) Hello *, Below i will place the drivers response. "Regarding the above complaint our driver number ** was already there at the airport when the flight landed. When the driver spoke with the passenger over the phone the passenger informed him that they were in the immigration process and would contact the driver when they will be outside. At 10:45 driver called again and passenger informed him to meet at the Boot's but passenger were not there as well. Than at 10:56 driver tried to call the passenger again, passenger said to meet at Costa coffee. Actually our driver was following the instructions from the passenger and finally they met up at Costa coffee. As far as the passenger is concerned the driver told us that they were satisfied and also gave a $10 tip" Kind regards, * 8/8/16 Hello, Thank you for your response. I had some time in the 11 days that I waited to hear back to do some investigating into your company, so luckily I am not surprised by this answer...very disappointed, but not at all surprised. I could respond at length to driver number **'s story but I am not going to waste additional time or energy on this. At the very least, I learned a valuable lesson from this experience, which is that we will not engage the services of OTS in the future. Thank you, * I would just like to add that my boss gave the driver a $10 tip because he is a good guy, it was not because he was happy with the service that he received. read more

Securing a car that is reasonably priced and trustworthy while depending on the internet instead of personal experience can be daunting. Thank You Onward Travel Solutions, LTD! My daughter got off the plane at LHR with a backpack and two suitcases and I am sure the thought: "Wow this airport is huge.." OTS called me in the states to tell me they hadn't connected and assured me they would find her and call me back. They did just that and what a relief. You are on the top of my list. read more

BEWARE OF OTS Airport Taxi Service (Onward Travel Solutions). When you arrive at Heathrow Airport from an international flight there is no way you can be out in less than 1 hour, however as soon as you land the clock starts running. They allow you one hour and then start billing you extra money at that point. We were unaware of this when we booked the service and were quoted a certain price. As soon as you get into the vehicle the first thing the driver says to you is there is going to be an extra fee. They claim they have to pay more for parking but it is just a scam to get more money out of you since parking is 6.75 Pounds for 1 hour and they will bill you 5 pounds for every 15 minutes. They don't get there exactly an hour before and just sit there waiting for you. We were forced to pay the additional charge since we were required to prepay for a round trip (it was put on my credit card) and were afraid we would not be picked up for the return if we did not. Be smart and find another company. STAY AWAY SCAMMERS!! read more

Stay away! Hired OTS to pick me up from my hotel in central London for a private transfer to Heathrow. Driver didn't show up at designated time. I called the driver and he didn't answer his phone. I then called the office and they said he was stuck in traffic and was going to be 15 minutes late. 25 minutes later driver hasn't shown up. I call office again and they say he is still 15 minutes away. I am forced to hail a cab at full price. OTS driver then proceeds to call me and ask where I am at when he has shown up 50 minutes late. If you want to make your flights or not be left sitting at the airport find another company and save yourself money and the hassle! read more

I chose this company for airport pick up service at Heathrow today. The driver never showed up and I had to take taxi instead.....in the meantime, I had to call the driver, he said he was coming in a few minutes, then called office, office told me to wait for 5 minutes, then ended up wasting over 30 minutes. I would NOT recommend this company, not reliable. read more

Do not use this firm. Every time they have had to pick me up from my flat in central London to take me to Heathrow they have been late, and last week they were more than 20 minutes late so I had to get a black cab instead so I didn't miss my flight. They didn't apologize and have refused to reimburse me for the black cab fare which was 3 times that of a minicab. DO NOT USE THIS COMPANY. read more

booked onward travel solutions from Heathrow airport to my hotel in central london. These guys are terrible!!! DONT USE THEM they were 30minutes late upon arrival to Heathrow, then the driver said he had been waiting for an hour and i just didn't see him. my wife and I looked everywhere, called multiple times no answer. Then they tried to bill me because they said the driver had been waiting. Then leaving the hotel to the airport, i confirmed the day before, and driver wasn't there when i was scheduled to leave. when i called they said the driver has the info. waited 10 min then called again, and had them check with the driver. was told he was 5-10 min out, traffic was the excuse. I finally canceled the trip and took a black cab to the airport. Should've don that from the beginning. if you want to be somewhere on time and want a car ready at your requested confirmed time, don't use these guys. Go with the black cabs, they are everywhere, and competitively priced read more