12,000 images created by a photographer who just went pro.
Two external mechanical hard drives-one primary, one back up, which both failed. Of the several data recovery vendors recommended by the manufacturer, OnTrack had not just a drop-off center, but an actual recovery lab relatively close to me, so I called and set off.
From Mary in MN doing the intake, to Mike in NJ, who took the drive and the replacement Solid State Drive (no more moving parts for me), to Casey, who did the work on my case, to Keith who checked in from Customer Service, every single contact I had with OnTrack reassured me with information, as best as it was possible to know, at every step.
I had a total mechanical failure of the drive, but the data were 100% recovered in 3 days. I won't divulge how much it was or how much more I would have spent, but it was significantly less than pro IT people had told me it was going to be. I'm very, very, very fortunate to have had a second chance at making my data storage decisions granted to me by OnTrack, and very, very, very grateful that it has worked out as well as it did.
If there is a better possible outcome, I genuinely can't imagine what it would be.
OnTrack, I hope you'll forgive me if I never ever want to avail myself of your services again, but I am doing what I can with this review to address my debt of gratitude to you for this job well done. To my fellow data storage clients I simply say that if your data are on the verge of being lost, OnTrack is the place to find your solution. read more