Alex is the best! My external hard drive failed with 1TB and hundreds of hours of work on it - I was not optimistic about recovering anything. Alex was able to recover 100% of the data with 1 week turnaround over a holiday weekend for exactly what he quoted me. It cost less than $800 + a replacement drive, which is well worth it if you've ever spent time, money, and energy on a project. I truly hope I don't need his services again but I'd highly recommend Alex to anyone who needs data recovery. Edit: I have to mention that I noticed the very negative review on this page and was honestly skeptical but Alex communicated clearly the whole time and showed me the data file system that I created in the drive before I paid anything, which was very reassuring. read more

Alex is a real gem. Like many people I saw the unhinged review by Martin D. and had serious misgivings about trusting Alex with my 2 terabytes worth of photos that needed to be recovered. My gut told me that review was a bit off and so I went with my gut and trusted my precious memories to Alex and I have zero regrets. His prices are reasonable. Alex kept me in the loop the entire time and was quick to inform me of the progress he was making. I didn't have an extra drive to give him for backing up but that didn't slow anything down. Alex took care of getting me an extra drive and basically took care of everything like a pro. Within a day or so I had everything back and as good as new. But Alex didn't stop there! When I went to pick up the drive he asked me about how I'm backing things up and gave me a few pointers and even gave me some insight into why these newer physical drives keep failing (hint they are making them too small). As if that wasn't enough he told me would hold on to a backup of my files for a little bit to make sure I got everything backed up properly once I got home. And a few weeks later he actually followed up to make sure that everything was good and that I had properly backed up the files. I really don't know what more could be looking for beyond what Alex provides. I can assure you he's the real deal; that awful review on here is definitely fake, and your precious data will be in solid hands with Alex and the Data Recovery Experts. read more

Since I've posted my review the owner of this company has sent me a bunch of redicoulous excuses and stories to hide his deceptive operation, other than somehow getting my review filtered. At this point, I have confirmed that his amazing recovery-expert claims were nothing but a set of many lies from a con-man. He's simply pulling a bate-and-switch scheme. 1. By the looks of it, there is no question that he has a bunch kids creating fake Yelp accounts and writing fake 5 Star reviews. He also some how got my honest review filtered. 2. I never seen anyone continuously deliver one lie after another like this guy. For example: He just wrote me a message claiming that Yelp added the "Request a Quote Feature in April" and that since then he "can't disable it"; when I told this to another company (who is recoverying my hard drive) they they laughed and showed me how easy it was to disable it (in 3 seconds) by clicking that feature off on Yelp. There is no question that this guy is a pathological lying con-man. I'd bet my yacht on it. One thing you might find interesting (that will further prove this) is this review somehow being filtered out of left field, a day after I post it. I sure hope yelpers read the filtered section as you will have a good wake-up call on how this guy and Yelp operate. read more

Data Recovery Experts - What a pack of lies. - Data Recovery Near Me - New York, New York

I had originally submitted my hard drive to "$300 Data Recovery" company thinking a flat rate would be a good idea as the quotes I was getting seemed obnoxious at the time. I quickly learned why data recovery is expensive as that flat rate of $300 was quickly upscale for various "extreme failures" that would require a clean room and extra charges. Realizing I had fallen for an obvious bait and switch scam, I opted to have my drive returned to me and sought local help. Data Recovery Experts preformed free diagnostics and gave me an honest quote which is much more than I can say for those preaching low fee recoveries. The representatives at Data Recovery Experts kept me updated and had my files restored and ready for retrieval in under a week. This was a nice surprise as everyone else told me my drive would need to be "sent out to a lab" even though I've since been told by DRE that my issue was logical and didn't require any lab work. It seems most companies are up scaling costs with bait and switch tactics and claiming to be local but shipping everything out for "lab work." Just happy I was able to find some honest and competent guys in a local office. Thanks again, hopefully I don't have any further drive failures but I will return if I do. read more

Incredible customer service and results! Alex was such a dream to work with. He was transparent from the beginning of the process and walked me through each step of the recovery. I was always in the loop and he gave timely updates as the recovery process was happening. I dropped off two drives to be recovered, one from my MacBookPro (2008 model) and the other from an iMac (2011). All my data was recovered and the price was very reasonable for the amount of work and care they took into recovering my data. I was so impressed! A huge plus to this place is that everything is actually done here in NYC! Most places I called required you to ship out your drive to California or Ohio. And while I'm sure that's all fine and good, having the work done in here in the city made me feel extra secure. Plus, I love supporting my city! Alex also gave me solid advice on how to prevent another scare like this again with my data. He was so genuine and helpful the entire time. He really knows his stuff and while I hope to never lose my data again, I would come back here in a heartbeat! I can't recommend Alex and Data Recovery Experts enough! A+ all around! read more

I called Data Recovery Experts after realizing a hard drive I hadn't used in a while wouldn't mount on any computer. A few days later I brought the drive to Alex, who kept in constant communication with me throughout the recovery process. He gave me a pretty accurate quote at the beginning (much more reasonable than the larger recovery companies I called). It ended up being $900 plus tax for a 5 TB hard drive data recovery. I had a new drive shipped to Alex and within a few days my drive was ready to pick up with all the recovered files transferred over. Highly recommend this truly local and speedy recovery service. read more

My experience with Data Recovery Experts was great! I inadvertently corrupted my 1TB HDD with a lot of media files. I reached out to DRE for help and they provided a basic price range based on the issues I described. I dropped off my HDD for a detailed diagnostic and an exact quote. After the diagnostic I was informed that my data was recoverable and was given a reasonable quote, still a bit pricey for me but hey...how much is your data worth to you? After about a week and I was called up to validate the recovered data. I still haven't gone through absolutely everything but it seems that all data was recovered and all folders are now accessible. I would definitely recommed these guys for your data recovery needs. They are professional, transparent, and fair. PS. Backup all your data! lol. read more

A couple months ago I lost my computer along with years of pictures in a fire :/ I had nearly given up hope after visiting bestbuy but luckily a friend recommended these guys. During the whole process they were super friendly and managed to recover everything I had lost. I actually just picked up the drive today and I cannot be any happier with the result!! I definitely recommend these guys for all your broken data :)! read more

Data Recovery Experts - My burnt (literally) drive recovered!!! - Data Recovery Near Me - New York, New York

My external HDD stop working. I search the web for data recovery & found DRE. Read the reviews & they were accurate. Alex is as cool as the other side of the pillow! Dropped my drive off & 1 week later, all my files were retrieved...YES!!! I would definitely reccommend you visit DRE for any HDD problems. read more

Just recently used these guys to recover my photos from my terrible harddrive. I had tried everything myself to recover it on my own. They were great. Not only did they recover everything, but they did it in time for me to pick it up before my move. They were very nice and even gave me some tips on how to back up my data. I would definitely recommend these guys. read more

I have used recovery-experts.com twice, once in 2016 and again in 2021, and their services are excellent and I massively recommend them. As a small independent business, I believe their lower overheads offer customers substantial savings over larger competitors, while delivering excellence results. The recent recovery was a challenging Macbook Pro RAID-0 recovery with non-removable SSD, and I thought the chance of recovery was low. But they did an amazing job! Their communication throughout the process was particularly great. read more

Excellent and responsive service. Provided a detailed overview of the likely issue and was able to recover a significant amount of data from 2 faulty computer hard drives. Professional and well-priced! Highly recommended. read more

Im a photographer and i had two days worth of Wedding photos that accidentally deleted off my computer, the SD card that the photos were on got formatted because i rented it so had to return the card. Once i realized i had to get that SD card back my only hope was that the files can be recovered. i was able to get my files back and i owe the world to them for that. People need photographers BUT photographer need these guys equally!!! read more

Alex seriously saved my life. I'm a wedding videographer and dropped a drive with several VERY important files on it. After a few moments of sheer panic, I found Data Recovery experts through google. Alex said to bring the drive right in and he would get to work. He kept me updated throughout the process and was able to retrieve all of the most important files from the drive. He is reasonably priced, super friendly, smart, etc. I can't recommend him enough! read more

One day my USB drive with a terabyte of data on it stopped showing up on my mac. After trying everything I could think of to fix it, including plugging it into 3 different computers and calling up a friend who works on USB drives for a living (Western Digital firmware engineer if you're curious), I brought it to Alex. Alex knows his stuff, his rates are extremely reasonable, and he kept me in the loop of whats going on. Highly recommended! read more

My external hard drive that stored ALL of my documents and photos since 2005 just recently had the "click of death." Did a ton of research on data recovery companies and this one by far seemed like the most integrity and professionalism. Took it to them and spoke with Alex who explained to me the process and how they are all about customer satisfaction. This place is amazing because they provide FREE diagnostics and are very timely with communication. They know how stressful data recovery can be and even called during the wait time to update me on the process of recovery. They do the recovery in house. They were able to recover 100% of my data and provided another external hard drive replacement (charged at face value)! Prices for all data recovery places are expensive but this place was the most reasonable and worth it! read more

I'm glad that I took my very important external hard drive for him to fix, Alex is the best. He was very professional and knowledgeable. I read his reviews on Yelp and they were very positive, and so, after speaking with him several times I concluded the same. He was able to recover and save my drive with my critical data on it. He was responsive, honest, and his price was very fair. He even offered to do the initial diagnostic for free to see if he could even fix the drive. Highly recommend. read more

My hard drive failed and it had a lot of pictures and other important files. The guys were nice and recovered all pictures and files. I cannot be any happier with the result!! I definitely recommend these guys for all your broken data. read more

Alex saved my life, too. Believe it or not, I wiped my hard drive clean...sleepwalking. I had a book I'd written on it that I had not saved. A whole book--my seventh. I brought it to him after going elsewhere. He told me I owed him nothing if I was not 100% satisfied. It took time, but HE FOUND MY BOOK!!!! He was very professional and caring, and he should be your first stop.!!!! Reasonable prices, very nice and he got my files back! read more

To be clear, this has nothing to do with the quality of work, which I cannot attest to. All I can tell you is that I was quoted $1100 for data recovery on my 2012 MacBook Pro which I was able to get done somewhere else for $300. I appreciated the free diagnostic and they were very professional but the price quote was outrageous. This review is merely a testament to how you need to do your homework and get multiple quotes before picking someone. read more

Data Recovery Experts offer a great service. Alex is a professional and takes the time to explain the whole process. They were able to fully recover all my data from my Toshiba internal laptop hard drive, which crashed. I'm very happy with the overall experience and the price was reasonable considering what some of the other companies quote. Hopefully I don't have to do this again but if I did, I would only go back to these guys. read more

Had a lot of important information on my computer from my business and personal pictures etc that I needed recovered after my son knocked over my laptop and broke it... These guys were able to recover everything swiftly and had great customer service.. Thanks!! Highly recomend!!! read more

I had a failed hard drive for which I get an estimate from another business of $1500 to recover the data . I declined and instead went with DRE as they quoted me $750. They attempted to replace a part twice and failed, recovering nothing. I then sent the hard drive back to the first business and was told that the media, which had only slight damage before, was now completely unrecoverable. Of course I have no way of judging this for myself, but now I deeply wish I had gone with the more expensive estimate from the other service. read more

GREAT WORK, BAD BUSINESS First of all, Data Recovery Experts retrieved ALL my lost (and presumed "dead") data, and I am thrilled and grateful for that. On the other hand. After waiting over a month to get my stuff back (holidays were a factor) I was very eager when I got the call that all was at last ready. At no point along the process, from my initial meeting in person, to our conversations on the phone, to the email I received from DRE do I ever recall being told that I would be penalized OVER A HUNDRED DOLLARS above and beyond my charge just for using my credit card instead of cash. The cost of the repair was almost a thousand dollars and that is a LOT of cash to carry around; it never occurred to me that this would be expected of me or I would be fined exorbitantly. It's possible this stipulation was mentioned in passing but I truly don't remember it. At any rate, I believe it should have been something made VERY clear and stressed. For several reasons I miserably accepted the fine: I had waited so long for the data and the next morning was going to travel out of town for several days; such a large amount I could not access from a nearby ATM and thus would have had to go directly to my bank, a small community institution very far uptown; if I had undergone this inconvenience I probably would not have made it back to DRE before they closed for the day. I don't believe credit card purchases should be fined, and if they are certainly not at such outrageous rates. And if this is the case, then I believe customers should be very clearly warned of such a dreadful penalty. The charge for recovering my data was quite steep but I accept my responsibility for not having properly backed up my information. I do NOT believe I should be penalized, in the 21st Century, by a legitimate tech business for not assuming that a $950 charge was a cash-only deal. read more

Their client service is shocking, I gave them my hard drive over a month ago, I should have received a call after ten days letting me know what the status of my hard drive was but I never received any call. I've kept calling them since and I only got a very vague explanation (word by word "things are complicated, I'll ask the technician and I'll call you later". And to this day, I still haven't heard anything from them. In fact, I've called them and they keep telling me that they'll email/call me that afternoon but they never do. As I say, it's been a month and I still don't know what the status of my hard drive is or whether they'll fix it, but it's been so long that I can't take it some place else now. If you have the choice, go somewhere else, if you take your hard drive here you may never hear about it again. read more

Fantastic service, reassuring, super-competent. Saved our project from disaster!

Alex was phenomenal. My MacBook Pro wouldn't even turn on. He was able to guide me through the process and recover every piece of data on my computer. He even put in a new battery for me. His fee is very reasonable and he saved me thousands of dollars on buying a new machine or even compared to other companies. What distinguishes him is his expertise and he will do a free diagnostic. Great investment and it was a pleasure working with him. read more

awesome customer service. they couldn't salvage any of my data though. but they were very professional and charged nothing for the attempt. I'd give 4 stars but I docked them 1 star because they couldn't save anything from my drive. read more

I went to DRE because my hard drive failed when I was doing a software update on my computer. The update erased the contents of the computer and the hard drive was the only other location with my data. When it failed, I found DRE on yelp and the reviews were very positive so I went ahead with the data recovery process with them. The administrator/manager contacted me right away and organized a drop off. He sent an email shortly after with a diagnosis and quote for the recovery. He also called me to verbally explain the details of what the recovery would entail and what were the possible causes of the hard drive failure. Once we agreed to go ahead with the process, the data recovery person began their work and about a week after that, I got a call to come pick up the recovered data. We sat down together and I realized that some stuff was missing. Both the data recovery person and the manager were really nice about it; they said that they would continue working and assured me that they would try their best to recover everything at no additional cost. They had a doubt about whether the format of the transfer hard drive I provided was causing an issue, so they personally got a new hard drive from the store on my behalf. They recommended it because of quality, and the price was reasonable as well. While the data recovery continued, the manager would reach me by phone and give me updates on the process. It was great that they were always available to answer questions and address concern. Finally, I was called in when the full recovery was done. We went over stuff together to make sure that everything I needed was there and I stayed a few minutes to copy the most important stuff back onto my computer right away. Overall, the team at DRE really made this annoying process much better. They kept me in the loop and did great work for a price better than their competitors. I highly recommend them. read more

These guys saved my ASS! Period the end. Had two mSata drives setup as RAID0 in an old Sony Vaio. When I hooked them up to my new Mac with a RAID enclosure 256GB of my precious data was GONE! Free evaluation and a fair price. After 1 week all my data is back 100%. Don't hesitate to use them when your data hits the fan! read more

How many times do you hear the word "back-up" nowadays? I mean it's all over the tech media, right? But when a hard drive does bad that's when it hits you. What would have been the cost of an extra hard drive compared to all the panic, trouble, and headache you'll need to go through in order to resurrect your data? Oh did I panic! After all, my "full proof" back-up system just gave up on me, and about 700GB of data (all my family's pictures and videos) were about to wave goodbye... Then I pulled myself together (or whatever was left of me, anyway) and started looking for companies providing data restoration. There are many of them, apparently, but the majority are doing just computer repairs (replacing parts). I realized that restoring data from a dead hard drive is actually expensive, and some time VERY expensive. I've read some reviews here at Yelp, and decided to go with Data Recovery Experts (I later found out that a colleague of mine was their customer too). Most of their few (at the time of this writing) reviews had something in common: kindness, good service, professionalism, and, on top of all that, reasonably priced. I would normally get skeptic at such packages... I decided to still give it a try. I guess "reasonably priced" did the trick. "The rest, if there, would be a bonus", I thought... It was ALL THERE, every single "bit" of it, and then some. The reviews here can't express enough the reassurance with which you walk out of their office. Alex knows his staff, does it well and with all his heart invested in it. I got back all my data, and was treated like a close friend... While there (several visits) I've seen 4 other customers. All of them satisfied, me included. read more

I was extremely lucky to find these guys. The customer service was top-notch and they recovered my data quickly and in full. Very professional - I'd recommend without hesitation. read more

I'm a photographer and I never write reviews. But I feel I owe these guys, sort of like you'd owe the heart surgeon after saving you from a heart attack. I mistakenly deleted a whole photo shoot and called these guys in tears after I realized what I had done (I found them on yelp). They were nice and vey helpful, told me just what to do and I went in to drop my computer one hour later. The recovery process took about a week and I was on pins and needles the whole 7 days. I'll never EVER not back up again. Well...after a week of waiting I went back to see the results. They found every last image. I'm breathing again and there is at least one less worry in my life. Thanks guys. I hope this never happens to me again, but to everyone else out there...if you think it's gone, these guys can probably get it back. read more

There are no words for how happy I am with their service. My computer crashed and I lost some important recent data that wasn't backed up (lesson learned!). I took my hard drive to 2 other places who told me it was hopeless and the data were unrecoverable. Data recovery experts were able to recover every single file in less than a week. I've honesty never had so much love for strangers. These guys saved me!! They were also very professional, reasonably priced, and very quick. It's expensive but I didn't feel like it was overpriced for what they did. If you lost a few files or pictures that aren't important, it's probably not worth it, but if you need a whole HD or some very important documents, it's definitely worth the price! I'm convinced that if a data recovery problem is fixable, DRE can do it! Wish yelp had a 6th bonus star for this place :) read more

The guys did a solid job in transferring the data from a drive with a damaged SATA port, all for a reasonable price. Best part is that they guide you through the process, and if they have a question, they reach out to you to confirm your intentions prior to proceeding any further with the process. The shop seems quite busy, which is a reassuring factor in this case. read more

These guys are amazing!!! they saved all my photos that i thought i would never see again! They were very professional! I cant tell you how relieved I was when they called and said that they finished recovering the items! read more

Photography student. Referred by NYU. Went after Little Laptop Shop in LES was unable to recover data. Worked with Alex - was very nice and he was able to recover the data I needed from my 2TB external harddrive (Western Digital My Passport... not getting another one). The damage was more than expected and he was able to extract only the files I needed. Reasonable cost, explained everything, I learned a lot -- student discount. Took just a couple days. read more

It took them a few days to send me a price quote, and they never bothered to respond to my email asking if I could drop off the laptop in-person. Moreover, the low end of their price quote was double what another firm charged me. read more

My hard drive failed, taking with it years of important files, and DRE recovered my data quickly and at a reasonable cost. I am extremely skeptical of companies that deal with computers and electronics. The high degree of specialization required to work with these devices makes taking advantage of customers all too easy. I approached DRE with this same mindset. From the beginning, Evan (the account manager who handled my case) was transparent and answered all of my questions without hesitation. They gave a free diagnostic and informed me exactly what was wrong with the drive (degraded heads!) Having done a bit of research, I understood that this was an expensive issue to correct, but at no point did I feel I was being taken advantage of. They were flexible with my needs and timeline. They were very easy to get in contact with and went out of his way to update me during the process. For anyone who is hesitating to entrust your precious data and money to a data recovery company, Data Recovery Experts is THE best option. I do not generally go out of my way to write reviews but my experience with DRE was so exceptional that they 100% deserve every 5-star rating. read more