My Raid Server got hit with Ransomware and our system went down on Thursday. Even our "Ransomware-Proof" backup server got infected. The hackers were asking for thousands to give us the decryption key, but we could not afford it. AWS was no help and logistics was not going to work out. Epic's team came to our office the same night and recovered all our files over this Holiday weekend with a few casualties. Happy to report out server is back up and running. Fantastic service! read more

Just got my iPhone back with all my data recovered and restored. They said it should be replaced to be safe but that as long as I have my back that they gave me and back up my data often on my MacBook Pro, that I should be good. The phone had a problem where it suddenly wouldn't turn on at all even after changing and charging the battery. The battery couldn't even charge or at least the screen didn't show anything. I brought it to their midtown location a few days ago, and they told me the next day that it had some problem with the memory chip. I gave them the go with my fingers crossed. They said I got very lucky. It's really cool that they're open 24/7. As a heads up you need to book an appointment ahead of time. read more

Fast service with great attention to detail. My MacBook Pro stopped working a week ago after taking a spill. The whole logic board was smoking for for a bit. Rice was not an option this time. Apple suggested them since apple couldn't recover anything from the iCloud. It took a while and after a few days I got my data back on a Sandisk SSD. The MacBook Pro however was toast but we exchanged it with Apple after the recovery. Jim was very helpful with navigating Apple's support. I highly recommend them. read more

Thanks guys for helping me again! Epic recovered my sister's iPhone X this past Thursday. Another company had it for 3 weeks and couldn't get it to work or get my files. We thought the phones's files were lost forever. Really happy they got every single file out. They helped us restore everything to a new phone. As a heads up, they don't accept walk-ins without an appointment, but they were able to help us quickly when we booked. Much faster than the companies she tried before. I highly recommend them. read more

My Macbook Pro crashed last week and they came to an Epic rescue! I was amazed that they answered the phone in the middle of the night. Their tech was vary helpful with logistics of the service and scheduling a late night pickup. Sad to see had how so many trolls are trying to bug these guys. NYC can be so negative at times. One of the reasons why I chose not to live here; It's great however to have such services available when you need them. I initially brought my dead laptop to a repair shop, but they told me it was impossible to recover my files. All they could offer was to replace the hard drive and restore the system, the but without my files being recovered. I then found Epic and called them as a last ditch effort. There is no question that they know their craft. They came through for me as promised! A bit of warning, they work by appointment only, so you can't just drop in. They did however offer a pickup option in the middle of the night. They put all my recovered files on cute portable G-tech drive. They then helped me setup a solid backup routine. I hope I never need data recovery services in the future; but if I or anyone I know, ever do, this is where I will turn to for help. read more

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After shooting a movie for my thesis, my cinematographer realized to our horror that the memory card was suddenly corrupted. Our full day of videos in different locations were unreadable. Luckily, he reached out to Epic Data Recovery Labs and they were able to get us in immediately for an appointment. Since I was leaving town to go back to school the next day, I needed to know asap if I needed to do reshoots and Jim worked diligently overnight and got the files recovered by midnight the same day. The handoff was easy, and I can say that 24 hours after the crisis, I have the files back. I am so grateful. They worked quickly and were responsive. Such a lifesaver. read more

These guys did STELLAR work in recovering ~70G of DJI drone footage from my wife's iPhone that was accidentally deleted. Jim was awesome in explaining all the available options, while detailing their process. He frequently communicated updates on the recovery progress via email and by phone. When I followed up about a small portion of missing data from a specific time frame, he was able to go back into the phone's storage and locate the missing data that the DJI app had corrupted. This means that we recovered 100% of the lost videos thanks to Jim's help!! Next time I have a data loss incident I'm going RIGHT back to these guys, 100% worth the cost. read more

If you've read one data recovery view you've read them all - Not valuing something until it's potentially gone forever Seagate Free Agent 1TB external drive had unexpectedly failed giving me an issue input/output device reading error. The partition was not being recognized correctly and thus was not reading the drive. Occasional sequence of clicking sounds of about 4-5 clicks, was also a symptom. In my panic stage I naturally started calling calling all the data recovery companies in my local New York City area. Someone from Epic Data Recovery answered on a late Friday night around 9 PM, giving me both cautionary and reassuring words based on the symptoms that I have described over the phone. We had arranged for Saturday next day drive pick-up, with preliminary diagnostic done that same evening. The full report revealed that the heads needed to be replaced from a donor drive to be able to read the operational instructions on the platter. The whole recovery process was completed within the projected timeline of about 2 weeks, having received a hierarchy list of recovered data and a 1TB WD HD with the files for an all-in-price with deposits, parts & labor discounts and misc. fees of low 4 figures which was actually below competitor firms' quotes. Being kept up-to-date throughout the process about the recovery progress with just the right amount of attention and disclosure as per their quite lengthy and detailed contract & privacy policy clause. I do not know how to split atoms but there are people out there who do and these geniuses might as well do that. Whatever the secretive techniques and methodologies employed to salvage work & personal data on my drive and deliver 100% satisfaction was worth the peace of mind & my confidence in their competence, exemplified by lists of top corporate & government clientele on their site. Special thanks to Jim for guiding along the process with professionalism, integrity & personable qualities, not only entrusting my life's work on the drive but also the kind of folks you'd grab a couple pints with. Vowing never to to be exposed & unhedged like that again, especially this being a third instance of data recovery experience, Epic is definitely on my speed dial in case this should ever happen again. Total lifesavers! read more

Excellent data recovery service. They recovered my Laptop's SSD RAID Hard drive. Jim was very helpful in getting my files recovered as promised. Everything was recovered within 24 hours. Them coming out to my office and give me a breakdown of how the process works was convenient. They installed a new SSD Hard Drive in the laptop and restored it as it was. I was able to get to my meeting without any delay. Thank you! read more

Epic Data Recovery Labs - Truly open 24/7 but you gotta make an appointment. - Data Recovery Near Me

Came here with my water damaged raid and they recovered everything I wanted. The discount on yelp came in handy. Glad they accepted it. They also gave me an additional 10% discount for black Friday!! Jim was very attentive with my questions. Had me go over all the files and my database to make sure they recovered everything I wanted. I highly recommend them. read more

Epic Data Recovery Labs - Really helpful! - Data Recovery Near Me

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I can't recommend the service at Epic Data Recovery enough! My company was confronted with a potentially disastrous hardware failure which other vendors were not able to solve. Jim at Epic was able to recover our mission-critical data where others had failed, in a fast, professional manner. This is truly a 24-hour service, as my initial interview with Epic was conducted late on a Sunday night, with delivery Monday afternoon before close of business. Life-saving service provided with integrity and alacrity. read more

I just got to say you guys did a fantastic job and really came through as you promised! Thanks for being there at 4am and sorting out our Server so fast! If anyone ever needs data recovery services for their xMac Mini Server with File Vault enabled encryption these guys are the professionals to call! They even recovered files from our LVM raid in the interim as we waited for the main server to be recovered. We honestly had 3 other companies come check it out over the past week and could not salvage anything! Epic recovered all our important mission-critical files within 48 hours. They definitely deserve 5 Stars! read more

That one star review is nuts. Nothing about this place seemed shady to me. What company wouldn't get out legal documentation before they attempt to recover critical data? Having a contract just made the process feel more legitimate. I would have given them 5 stars except a miscommunication meant they didn't get back to me very quickly. My hard drive on my mac was fried, and I hadn't backed up. EDR Labs recovered everything off the drive, no problem. They came to my home both to pick up and drop off. John sat with me in the lobby of my building and showed me where everything was on the drive, so I could confirm before paying. He also gave me a few recommendations on how to protect my files in the future. It was a good experience. They came across very professional and confident. read more

An Epic technician picked up my laptop at 3am as I requested and they recovered all my files within 2 days! :) :) :) Just in time for my flight. The only thing that sucks is I have to reinstall all my apps from scratch. I have no complaints about their service. This is what I love about New York City. 24 hour services! Other companies I called wanted me to send it out... read more

Thank you Epic for helping me with my Dell raid server. I would have lost so much business and many of my existing clients without your help. For anyone looking for help in the middle of the night, and raid data recovery super heroes, epic data recovery labs can definitely deliver. Epic recovered all our important files when our in house technicians couldn't. They also recovered deleted files from my Mac Book Air Laptop so that we can work on time sensitive projects while they worked on our Server. These guys work round the clock, and kept us updated on the progress. The only thing I wish was included was new external hard drive for the recovered files. I kinda missed that bit in the fine print. Nonetheless, they came through despite the insane negative reviews posted on here. Give Epic a call if you want real Help! read more

It is clear to me that Epic Data Recovery prefers to communicate to me via Yelp as oppose to my frequent emails, texts and phone calls. They prefer to communicate with me publicly as oppose to privately. As noted in earlier reviews, I have been issued a cease and desist letter. I'm not commenting on Epic Data Recovery but I'm just talking about my experience. I would like to make it clear that what I wrote was my experience with this company. I also want to make it known that when you sign a contract with Epic Data Recovery you are signing a contract that says that you can NOT make a bad review or comment about the service you received or don't receive in my case. This is simply a warning about my experience. Beware that when you sign a contract it's not a contract about your service. It's a contract that supposedly prohibits you about making comments about your experience. Thus I was issued a cease and deist letter. I want to make it clear that I am not telling anyone what to do. I am giving you a picture of my experience . Also please read the comments from the filtered reviews that are here on yelp. According to Jon "EVERY SERVICE WE PROVIDE IS AGREED UPON IN WRITING BEFORE WE TAKE ON OR START ANY DATA RECOVERY CASE." I never agreed to anything in writing, so why won't they give me personal property back. I will be going forward with my issue. Even though this matter could simply be resolved by them just giving my hard drive back. Yelp is a place to make my review. I feel threatened but not intimidated by Epic Data Recovery. I will be following up with this matter as well as keep you posted on the progress via Yelp. read more

I used this company years ago and swore I would try my best to avoid the need of such services. - Well I thought I was well covered with my iCloud Account but lo and behold that was empty after my disaster. I called their tech from Sweden jumped right on my issue. They were able to recover my files remotely within hours. Hens my 4 star review. Was little bit annoying needed to be close to my laptop while they worked on it, since my internet kept cutting out. I didn't get everything recovered but most of my critical files. They also configured my system to back up properly. Thanks for all the help. Great Job! read more

Wow, I just called them at 3am, and a guy there just helped me recover files from my MacBook Air within minutes. I don't know what the hell he did but my files are back where they use to be. Best of all he didn't charge me anything more then the initial fee. Just wish they could have come over instead so they can show me how to get my backup drive working again. I have no other backup of my iPhone that's on it, and my iPhone went dead 2 days ago after it updated. They said they need to see it to figure out if they can do anything and how much. Over all good service. I just hope they can get my damn iPhone working again! Thank you Epic dude ;-) read more

Working with John at Epic Data was a breeze. He was quick and responsive, and more importantly than anything, they were able to successfully recover all of my images from my SD memory card. I'll be sure to contact them again if I ever have another issue. Thanks John! read more

Epic Data Recovery was prompt, efficient and very responsive. I compared their services to three other local shops and ultimately decided to go with them. Not only were they more economic, but I appreciated how responsive they were to answer all of my questions. I needed the entirety of my computer backed up as I had extensive water damage and was unable to even turn it on. They were able to fix my computer in a very timely manner and remained flexible with the requests I had. Jim specifically, was consistent with his communication, worked at a very fast pace and turned the project around faster than anticipated - it was refreshing for a technologically frustrating experience. I would definitely recommend them to all. read more

John and Epic Data Recovery Labs saved my ass. Working late one Thursday I closed the lid of my Lenovo X61 laptop, threw it in my bag, and went out on the town. When I got home at 3am that night and fired up my machine I heard a clicking noise. Then everything started crashing and then it failed to boot up. Yikes! I evaluated like 5 different data recovery places and got estimates from 2 of them. I went with Epic Data Recovery Labs because they had a local clean room (as opposed to shipping it to CA or FL) and because they put a cap on how much they'd charge me for my data recovery. Their cap was about 15-20% lower than the competition's flat rate. I dropped off my laptop in midtown and then got a few periodic status updates on progress. A few days later I get my laptop back delivered and configured at my home near Union Square on time and on budget. Because of Epic Data Recovery labs I didn't miss my deadline, have all my files back, and now have advice on how to prevent another crash from happening in the future. Five Stars. Thank you Epic Data Recovery labs! read more

This place is extremely unprofessional. They charged WAY more than the original quote, and then demanded payment before returning my item. Also, they accused me of "harassing" them when I called to discuss the difference in price from the quoted cost. read more

GREAT experience! I called Epic late on the Sunday night of Memorial Day weekend. John called back within 30 mins to allay my fears and set up an appt for the following day - a holiday! He successfully & quickly recovered my data. Most importantly, he knows his trade and made me feel very comfortable with everything that we were doing, step by step. He maintained a high level of security while we worked and his rate is very reasonable. (GeekSquad won't even at look at your PC without payment. John does a free assessment.) It's like finding a trust worthy car mechanic... when you find him, you stick with him!! He even followed up via email in the days following the recovery, at no charge, to help with ordering a part . read more

An update: still didn't get my drives back and received an email stating that I criminally breached the agreement by posting the negative review here. Also another demand to pay additional $175 for apparently damaging my drives in order to get "free" services. It's becoming too crazy. I will update the review again if there is going to be any progress. read more

I am very very happy that I decided to use Epic Data Recovery Lab for a recovery. The owner is the nicest person and he has been highly professional, helpful, kind and easy to work with. Hard Drive Recovery can be quite a private inquiry and I am pleased that he handled everything so well. Very trustworthy people. I like the fact that there was agreement involved. I really value that in any kind of business transaction. Thank you Epic Data! I am writing this review to express my gratitude for your thoughtful and fair business. I will recommend you to all my friends and followers if they ever be in need of this process. read more

Can't say enough good things about John and his management of my data. He was incredibly responsive and was able to retrieve all my files - he's a data recovery rockstar in my book. I work in tech as a data engineer and I can tell who knows their stuff in a matter of minutes. John is super thorough, overly so, more than exceeds client expectations, and does exactly what he says he will. He over delivers. He speaks directly to client issues, sets expectations in a direct manner, and delivers on his word. I wish everyone I hired to do any work was like him - they could all learn a thing or two. read more

I worked with Epic to have my photos recovered from a vacation I took to Napa Valley, CA with my boyfriend. They were able to recovery nearly all of them for $92. Well worth it. Thanks Epic!! read more

Epic Data Recovery Labs - Data Recovery Near Me

Wish I'd skipped them. My laptop hard drive crashed and I needed to recover some Word & Excel docs. A month later they haven't recovered all of my data and are completely unresponsive to calls/emails. Now I'm out $460, I don't have the data that I paid to get back, and John still has my hard drive, so I'm stuck. read more

The data recovery was more expensive than quoted by Tekserve (by $200). Actual price was way over estimate (by $400). Communications were unclear. Terms were nebulous. Service was always late. Moreover, even though I explicitly stated I have a Mac, everything was returned PC-formatted. I pointed all of this out to John and he did nothing to make up for these shortcomings. All the said, he recovered every single file from my external hard drive. Take this as you will: John (proprietor) called me within less than 4 hours of my posting this to say he wanted to take legal action because of this review, with no attempt at mediation. Here is an actual letter from the proprietor: "I didn't you the letter to have you rate it, Professor. You get the point from it. If you persist, the lawsuit will get bigger and bigger. I'm doing this Pro Se. I am the lawyer in this case. Have your lawyer get a hold of me at the address and phone number listed at the bottom of the Cease and Desist email I sent you. "Like adults"? You call what you're doing civil? Mature? You expect an actual reply online to answer to your bullshit? I should let you know that I don't smoke marijuana. Never did. I dont play games and I don't find this funny. Some people like to start problems becasue they get a kick out of it. Probably because they're bored or want to get someone's attention. (e.g. It's like your telling me that whales fly to the moon in spaceships and ask me to respond to that comment, just to start an argument.) You're doing this because you want to defame me and EDRL and get me to give you some kind of a partial refund. Maybe you shouldn't of bought so many dimes, and you would of had money for Christmas shopping. You know very well that you are wrong and you are lying. I'm not going to humor you and allow you to get under my skin. As the police do, I don't negotiate with terrorists. Everyday that, that yelp.com post remains, I'm going to up the lawsuit by $25,000. You keep this up and I'll be moving it to Supreme Court soon. FYI: I have filed a lawsuit against AOL and won. You chose the wrong Company to play these stupid games with. I've dealt with exactly your type before. I'll see you in court." read more

This company is a SCAM. First, they will quote you a very low price, and charge you three times what they quoted. They quoted me $155 and ended up charging me over $500 and STILL wanted me to pay for some dumb protection service at $85 per year. AND THEY DID NOT EVEN FULLY RECOVER THE FULL DATA! Most of the pictures they managed to save were corrupted. Oh yeah, I HAD to pay $500 or else he would keep my computer (cost me $1,500). That's plain and simply theft. They should have warned me and I would have NEVER accepted to pay so much. Hell, another PC specialist quoted me $300 for the same job and guaranteed his work. Oh yes, this company falsely made me believe they had gotten the full data when they only had about half of it working. And support afterwards? Absolutely none! They basically told me that I could pay for their service or stop "harassing them" Epic Data Recovery Labs is led by a bunch of incompetents and scammers. Oh yeah, the owner tried to harass me into suing me if I ever told anyone how much his company defrauded me. Can you believe this idiot threaten to take me to supreme court? You read that right: supreme court. This company is a scam, and avoid them at all cost. read more

I highly recommend Epic Data. My hard drive died and the first 18 months of pictures and videos documenting my daughters life was gone. Yes, I know I should have backed it up. John at Epic was really calming and made me feel like there was hope.I am not a computer illiterate. I removed the drive and enclosed it, then attaching it to a new drive and nothing. I downloaded the free versions over several recovery softwares and still nothing. In the end they retrieved all the data and I had everything neatly backed up on an external drive. The price was below anything anyone else quoted me and they do the recovery themselves rather than farming it out. Thank you, thank you, thank you. read more

I got in a situation where my iPhone home button was pierced by something sharp and my whole screen stopped working. I hadn't backed up my phone since 1 year prior. Called this company to see what their quote was like. They do charge a non-refundable fee, however it is deducted from your bill if you go through with the service. Since all this was last minute, I had no other option to go with whatever price he came up with. His price was 'ok' with me, compared to other big companies that would charge 2x for the same job. Only thing that annoyed me was that he didn't show up to the meetings on time. He was consistently 30-40 minute late to the meeting times, hence the 4 stars. Other than that, I do recommend this service compared to other big companies that rip people off for the same services. read more

I came to Epic Data Recovery for a damaged USB flash drive. Other places wanted to charge my $400-$650 to recover the data and would not even guarantee that their process would work. At Epic, I had my data on a DVD in less than 24 hours! Price was less than $200 (very reasonable!). Just so you know, they have a policy where if the estimate is less than a certain amount and you choose not to use their services, you owe them a minimum $$, a "Don't waste my time" clause as part of the contract. They explain it to you before you sign any contract. Also, they have another location in Manhattan, and if you drop off one place you can pick up another location, they also do pick ups and drop offs, etc. PS They accept credit cards, but there is a 4% processing fee, but they also accept cash and check. read more

This is not a fake or false review. I am not a crazy liar etc but an actual customer. My only concern is that I had an SD card with valuable family pictures on it, and this service was not able to help me and I didn't feel that they operated in a straightforward, reliable manner. I'm an actual customer who tried this service. I'm happy to discuss in more detail but think my initial review was pretty thorough. read more

Good news yelpers, I am still breathing free air and was never cuffed and read my Miranda Rights. Never heard back. Was just reminded of this review and re-reading it I was being much too lenient, getting threatened with legal action for a business request is pretty harsh. Updating to one star to try and help warn others read more

John came and picked up my failed 12 Terrabyte Hard Drive as I was about to leave for Europe. While there he said he successfully recovered all data and demanded payment. As I was abroad I asked for a screen grab of the files recovered. Long story short he refused and threatened delete all my data and confiscate the $800 hard drive system. He did send me a list of files which showed that although he recovered some data it was no longer structured in folder and subfolders whereby it would be of any use for that amount of information. I payed him $1,697.28 in fear of losing my equipment and files. Upon my return I could not reach him, his office in the city no longer exists and I am out of pocket for not only the $1,697.28 fee, the 12 Terrabytes of photographs I lost + the $800 Mercury Elite-AL Pro Q2 drive. DO NOT TRUST THIS COMPANY! read more

Epic Data Recovery Labs in Woodside, New York, are the worst company I have ever dealt with. The owner quoted me a price and after the repairs were complete, demanded 3x the original amount and refused to release my laptop until I paid him. Don't make the same mistake. read more

Are these people good at recovering hard drive data? I have no idea (I declined to use them/too expensive). Are these people, in my experience, reliable, communicative, or professional? I have to emphatically say No. Here are the facts. Their rep first said he'd call at 4 to confirm our meeting at 430. I don't get a call at 4. I call him instead at 415, I leave to meet him, and then he pushes it back to 445, and again to 500. He then makes a verbal promise, not once but twice, that I would hear back from him with an estimate if not that evening, then the next morning. I never hear from him. I had to call him in the afternoon. His excuse is that their official policy is 24 hour turnaround time on estimates. His word doesn't count. I decline on their estimate and we agree to meet the next afternoon. Again, I don't hear from him and left him several messages and texts. I finally get a text from him at 8:43pm, too late by then - and no apology included. We agree to meet the next afternoon. His last text to me says: "Ok i will txt you around noon with a time. Probably around 4." He does not text me at noon, or at all for that matter. (His excuse is that he didn't have reception where he was, but he of course didn't think to call me when he DID have reception.) I call him and we agree to meet. He first says he's available at 430 - 5 and I tell him I can meet a little after 5. He pushes the appointment back to 530 - 6. 530 rolls around he pushes it back to 630. He gives me the hard drive back, but the circuit board is not attached to it. He promises to bring it to me the next day. Again, he doesn't get in touch all afternoon (and I've told him several times by now that I need to know so I can make plans). I don't hear from him until 7:58. (Wow, thanks for the head's up.) I ask him to come near me and he says it's simpler if we meet near a subway. I live 1 mile from where we met originally, near 2 subway stations. I text him with the options and I do not hear from him the rest of the night. Ignored. I have to hound him again the next day, and his first response is "Who is this?" I'm not even on his radar, even after giving me a hard drive with no circuit board. And somehow, the 6th ave office is only a drop-off location and not a pick-up location (according to him). So I couldn't just pick my stuff up at my convenience, I had to deal with this person, not ever knowing when or if we were going to meet, having to change and hold off plans because he doesn't let me know anything until the last possible moment - just incredibly rude. And no one has ever answered when I call the 800 number. I can't tell that anyone ever listened to my messages either. A complete waste of time. Inconsiderate service, horrible communication. As of this time, I still haven't gotten my circuit board back. read more

Thanks Jim for the help last minute and all. Thanks for coming out to sort out our server. Anyone looking for help this is the company to call. I tried calling several places but they were closed for the evening. Jim came out and got us up and running as promised. The lack of 1 star was for being a little late which had me worried. But understandable with the juggling of appointments and fitting us in last minute. The reviews here were very helpful. I noticed many good ones were filtered for some reason, I don't yelp's logic with that. They all seem solid and came through 100%. Thanks! read more

Really strange after this place got such great reviews. I spoke with someone there by phone yesterday, he was super nice and professional and scheduled to pick up my computer from me the following day at work. After waiting for them for 45 minutes I call and the guy apologizes and says he is running behind and will be there within the next 25 mintues. Well 4 hours later I'm still waiting. I guess he isn't coming. Good thing it's not an emergency. I wouldn't trust this place. read more