My $700 givenchy purse from Nordstrom was nowhere to be found after being marked "delivered at front door". Immediately after being marked delivered I realized my package wasn't delivered. I reached out to OnTrac right away and their follow up was terrible. Over a week later my package can't not be accounted for. The response I got from OnTrac is "we have it noted as delivered, reach out to the vendor we don't have it" So basically they could Care less that their driver scanned my package from their truck and never actually delivered it to the 3rd floor where i reside. I'm frustrated that I'm down $700 and someone else is enjoying my bag. read more

These guys are awesome. They have a great setup with amazon.com and can hit their delivery targets by scanning packages as delivered without actually delivering them until "later" on. Had a chat with amazon.com support about this. They were able to dig up alternate delivery information vs. what I was seeing on the OnTrac WWW site for a tracking number. Amazing. Pay for one day delivery, receive confirmation, and see the delivery 3-4 days later. Woohoo! ( see the picture/screenshot I posted ) read more

OnTrac - A 100% lie. Confirmed this lie via security cameras at the front door AND via amazon.com who used some sort of alternate source. - Shipping Centers Near Me - Milpitas, California

All the negative reviews scared me. However, my tracking updates were accurate, and my package was delivered on the day they said it would be. My apartment has a keypad door before getting into the building and to the actual front door. Most of the time FedEx only delivers to the keypad door, leaving the package out in the open for anybody passing by to take. OnTrac went past the keypad and actually delivered to my front door, so you would need the code to be able to take the package. The package I got was very sealed up, and the sender did not have a company name on the return address. So it was hard to judge what's in the box. I'm guessing that helped my situation out, since it would be more tempting for delivery drivers to steal packages when they see Best Buy or Nordstrom at the top of the sender address. Hopefully I'll get future OnTrac packages delivered, but I would probably still stay away from them until they implement, at the very least, photo confirmation of delivery like Amazon does. Thank you for getting my package delivered today! read more

THE WORST SERVICE I HAVE EVER EXPERIENCED. This facility had my package since the 11/17, yet no delivery attempt was made until "11/20". I put that date in quotation marks because that fake delivery was only updated after numerous call to Ontrac throughout the week. They used every excuse they could think of for 3 days in order to not deliver my package! Credit card fraud, wrong addresses, lack of scheduling, etc. When they finally did update my package to delivered I was home and waiting. They swore up and down in good faith that the driver hasd delivered my item. I even called the shipper (Nordstrom) to complain. Long story short, Ontrac called me the morning of 11/21 to say that the driver somehow still had my package and made a mistake in saying he delivered it and that it would be delivered later in the afternoon! Well guess what, another LIE! Today the package has been updated as "Returned to shipper". Thanks for ruining my gift for my best friend's birthday weekend and wasting $800 of my money! read more

OnTrac - Thanking information. - Shipping Centers Near Me - Milpitas, California

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So, how many negative things need to happen before this company closes its doors. Why do businesses like Best Buy still use them for shipments to their customers? If you are looking for a shipping vendor.... Run, don't walk, from OnTrac. Yelp should make a way to give negative, or zero, stars. Giving one star is way to much for this company. I purchased a Christmas gift for my son from Best Buy online. Since the item was not available in my area, Best Buy said that they would ship it to me. If I had known that the were going to use OnTrac as their shipper, I would have had them ship it to my local store and not my home. OnTrac said that the received my box on 12/11/20 and that it was showing at the local warehouse. I received a notice that I would be receiving it on December 11. Then on December 11, I received notice of "Shipment Delayed; Delivery Date Updated" and now it would be delivered on December 12. Then on December 12, I received notice of "Shipment Delayed; Delivery Date Updated" and now it would be delivered on December 14. Then on December 14, I received notice of "Shipment Delayed; Delivery Date Updated" and now it would be delivered on December 15. Today (December 15) at 10:00 am I placed a call to OnTrac's customer service. The only way to speak to someone was to act like I had a pickup need and then wait the 45 minutes on hold. The customer service agent said that my package was in the warehouse and would be delivered tomorrow. She noted in my account "so that the driver would know" to only place the package on my front door porch. I live in a condo complex so all I have is a front door porch and a garage that is 1 foot from the street. Today at 11:00 am, I receive an email that my package was delivered and was left at the "FD". I was assuming that meant front door. I was wrong. The package was never delivered there as my office window faces the front door porch and I would have seen, and had a conversation with, the delivery person. I looked at the garage door on the street and no package. What a bunch of lies. The agent stated that my package was still in the warehouse, and then 10 minutes after I got off of the phone with her, I get the delivery email. Yep. Lies. So now my son's Christmas present is lost. There are no more of this particular present anywhere to be found. So no way to recoup this. read more

OnTrac - OnTrac said that my shipment was delayed until 12/16/20.... yet also said it was delivered on 12/12/20 in which it never was. - Shipping Centers Near Me - Milpitas, California

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Yelp told me to have understanding during COVID. But this is kind of another obligatory bad review for this terrible shipping company that's always been terrible and likely will be for the foreseeable future. TL;DR: if you receive a shipping notification that has OnTrac as the carrier, CANCEL YOUR ORDER if possible. Ordered a Christmas tree last day of November. Received a delivery date of December 4, which was then moved to Dec. 5, 6, 7.... every day for about a week. It hadn't moved an inch from some package center 300 miles away from my house. I called the vendor, who gave my number to OnTrac. They called me after my second call to the vendor, and then asked me what I needed. If you're calling a customer because of a complaint through a vendor....... maybe have that information pulled up. The customer service agent said that an investigation had been started after my first complaint to the vendor but that it would be escalated because of this second call. Nice. Two days later, tracking number said it was delivered THE DAY BEFORE, AND had another update right after the delivered update that it was DELAYED? Obviously I had never received the package, nor was it stolen--we have a security camera for our front door/driveway, and it's a freakin' tree in a box. Hard to lose, I would've thought. Cool cool cool. So that phone call with customer service did nothing. So now I don't have my package, because they delivered it to God knows where (it was signed by "FD"--meaning they apparently just left it at a front door. Not mine, but someone else's maybe.) or maybe they lost it, or even stole it. But because they said it was delivered I can't get a refund. Absolutely shit, sketchy company. read more

OnTrac - My tracking info! Totally efficient and transparent, right? Why bother providing a tracking number. - Shipping Centers Near Me - Milpitas, California

This is the worst run company I've come across in a long time. I have filed 4, and counting, complaints on not delivering packages in front of the garage door since it's in a high traffic area. Somehow each week the delivery person seems to ignore simple instructions and continues to frustrate. I have already left one meal kit company due to OnTrac and it appears that I'll be leaving another one I started recently because they too use this incompetent company. My advice to businesses using OnTrac is to offer an option for your customers to choose to pay for shipping with other delivery companies. read more

If I could give them zero stars I would. A few months back a lazy delivery person dragged my box to my porch because it was heavy. Why don't they have handtrucks or dollys? Today I had another delivery person drop off the package and proceeded to walk through an area that is not a walkway. This person trampled past some plants I put in place so no one would walk that way. Not only did that person go that way they walked over a bunch of plants and stepped on a few on their way out. Ontrac hires nothing but garbage people read more

That is first time I had really bad shipping experience with a shipping company. Issues with this company: 1. false shipping info online - saying dropped my packages at garage door where no camera is installed, not even sure if the driver actually came or not cause never heard any car driving in at this time. Checked 10 min after it changed to delivered, nothing is there. 2. they are supposed to leave my package at front door, but they put it at my detached garage door...Either their website generated the false info online automatically or the driver never bother to came. 3. have to wait 5 business days to decide if vendor refund me or redeliver it to me if my package can be found later. If I could, I would give this company a negative point. I'll request my vendor to stop using this shipping company, otherwise, I'll stop using this vendor instead... read more

Package was marked as delivered when obviously it was not. They need to make it mandatory for drivers to take a photo of where package was placed... How are you guys so bad at your job? Do you guys screen/interview your staff before hire? How is everyone i talk to so incompetent in this store????? I wish i could give them zero stars. read more

This company flat out lies & I'm tired of it. Out for delivery all day and at 9:30pm it says delivered to front door. How untrue! This happens often and I can't get them to fire the driver and care. I ask them to pull their GPS logs but they don't. My only recourse is to contact the companies that picked OnTrac and have them get involved. Today was from BestBuy. Nothing says I don't care for my customers than choosing OnTrac! read more

This is the 4th (4th!) time OnTrac has failed to deliver a package while saying it's been delivered to the front door. We've lost packages from Sephora, Target, and Fashion Nova. It's so frustrating not getting packages in a timely manner. Luckily they're not items we need right away, but just imagine if you had been anticipating an order, like a gadget or a dress that you intend to use on the day of delivery or soon after, and yet be TROLLED and not receive it on that day. I hope it's not their employees taking packages or marking packages as delivered but they are still in the process of delivering them. How does that make the company accountable at all? I have set my expectations SO low for OnTrac that I actually expect for packages to be lost or delayed and to never really get to the front door when it says it's at the front door. You know how disappointing that is when you've worked hard to obtain what you bought online only to see your doormat and no package. Get your ish together please. It's embarrassing that there is zero accountability. Also, it's the main store (e.g. Sephora) we order from that fixes the issues and redelivers the missing package with UPS or FedEx, NOT even OnTrac. read more

I don't know why Best Buy uses Ontrac, but they do and here's my experience with them. Precursor to this package, in April, I had a Fashion Nova package being delivered. I received a text message that my package had been delivered, but when I checked outside it wasn't there. I went on to Ontracs tracking and saw that there was a picture. The picture showed that it was delivered at the wrong address. It was two doors down, luckily the picture showed the house number. Now on to this IPad I ordered from Best Buy. It was supposed to be delivered Friday 6/23. They came at 7:30pm and they said no one was home, when everyone was home. The package needed a signature so it was deemed undelivered. I received notification from Best Buy so o went onto Ontracs tracking and sent them an email inquiring about the next delivery date and also signed up text message updates. No response on Saturday or Sunday, tracking was still showing undeliverable. I checked Monday 6/26, same message undelivered. Best Buy tracing showed the same message. I gave them another day to contact me, because the website says to give them 48 hrs. On Tuesday 6/27 I check.. same message so I send my second email. 6/28 I check at 12pm still the same message "undeliverable". Tell me why at 2:19pm I receive an email that states my package was delivered as of Monday June 26th. I rush to the tracking page and now it's been updated to delivered two days ago at 11am. I was home all morning that day until 1:30pm. No one signed for the package and all the tracking states was that it was left at the front door. This time no picture was attached. How convenient. No signature. No picture. So I check my camera footage and I watched footage from 10:30 am until 1pm. NO DELIVERY was made except for my mailman at 12:23pm. Contacted Best Buy automatically. Hopefully they figure this out cause I'm not dealing with Ontrac. This is the location that my package ended at before it went out for delivery. I wish I could give it 0 stars. read more

Edit to this-we got tired of the Customer service line telling us they would look into it. I tracked down the address and Saturday 12/14 went to their office/warehouse There was a note on the door saying pickups were not being allowed at this time. Knocking on door and ringing the bell didn't do much, but we finally got someone to talk to us. The entire problem was because during Black Friday to Cyber Monday the limitation for their vendors to use them was turned off. Instead of being a specific amount and then the vendor being shut off, it was unlimited. They were overwhelmed with packages and were working 24/7 to catch up. They still get one star for not letting customer service say what the problem was and having lousy communication. I would have been more patient if I had understood. AVOID THIS DELIVERY COMPANY!!!!! I am so upset about this delivery service! We ordered a tank-less water heater from Home Depot on 12/6. The vendor shipped it from Ontario and it arrived in San Jose on 12/7. It was supposed to be delivered Monday 12/9. It is now Friday 12/13 and it has never even been put on a truck to be delivered. Everyday the update is listed as "Shipment Delayed-Delivery next business day" I have called and spoken with customer service several times (after being on hold for an hour each time) and they say they are emailing the warehouse or escalating the problem. Tonight I tried to call again (today they said they would check and call me back) and their message on the customer service line is a recording that says the operators are all busy and due to the high volume of calls to please call back at my convenience. It would be convenient to have the water heater so we can have hot water!!! read more

Expected a package before going out of town.Y e-mail ended up saying "customer refused. Undeliverable" . Not true and No notice by the door too. Guess what. Yesterday, holiday , another package was delivered. The logo that states "Last Mile E-Commerce Delivery That Goes the Extra Mile" is ABSOLUTELY not true! Extremely disappointed read more

I am supposed to be getting a package via OnTrac. But it seems onTrac can't deliver. It seems they don't have phone support either (wait time starts at 84 minutes). I am not sure why any company would ship via OnTrac (Yes, I have complained to the seller.). If this company is my only options in the future, I will not buy for the seller. NEVER us onTrac!!!! read more

OnTrac - Really bad delivery - Shipping Centers Near Me - Milpitas, California

Worse service ever . They literally don't know what they are doing . I got a call from On trac to come and get my package from this location . Their lazy driver didn't want to deliver it because my package was going to stanford mall and it was too hard for them to park . My package is sitting in that place for 10 days and the best answer the woman came up with was oh it takes time to look for it and I don't have time . I was like is it not your job to give people their package ? So stupid . They have the laziest people working there . And they laziest driver on top of that . I wish they go out of business soon. read more

On 09/08/17 I noticed a delivery box on my porch from Bath & Body works. I could not believe my eyes!! $156 worth of scented candles shipped in a poorly wrapped tape job box! I had to hold it carefully because it was so flimsy! Ordered about 12 candles and only 6 survived!! The rest...all shattered!!! Way to go distribution center/driver!!! The box did read "Fragile" but that must of ment "Toss it around" to them!! On-Trac YOU SUCK!!!!!!! Maybe next time use bubble wrap for the bottom instead of brown packing paper! One sheet of packing paper! Genuis!!!!!! Order # 509565090 I have it on serveliance too! Kron4 Stanley Roberts will shake his head on this one! read more

OnTrac - On-Trac!!! You need help!!! - Shipping Centers Near Me - Milpitas, California

I'm sorry, but I've had wayyyy too many negative occurrences with OnTrac over the past couple of years. For a while they were doing better, but ONCE AGAIN, TWO packages in a ROW are missing from two different orders! 1. My order from Amazon said it was "delivered", and of course, it's no where to be found. Usually Amazon will have a note of where it was delivered, but of course, OnTrac left no such note with Amazon. I had another package arrive that same day from Amazon via UPS which was delivered straight to my front door with a bell ring. I was home ALL DAY, never heard a second ring. HMMM. 2. An order was supposed to be delivered on Jan. 15th, but the tracking said it was un-deliverable and would be delivered the next day. I'm guessing it was due to the rain that day, but who knows? It's been 6 DAYS and the status never changed, and no package. Might I also mention the janky-looking delivery truck I always see them driving recklessly outside my apartment with the broken windshield?? I've seen the same dude driving while on his phone, and a few times saw him dropping packages off outside the front office instead of RESPONSIBLY delivering them INSIDE the complex. Ugh, I hate dealing with this company. I thought they were finally getting their sh*t together, but once again, they've seriously, SERIOUSLY, disappointed. read more

My sephora package was supposed to be delivered yesterday. It's nowhere to be found. I was home at the time of delivery and heard no doorbell and saw no sign of delivery. What's very odd is that my tracking history shows "delivered" twice. One in the afternoon and one at night. The only time a courier would deliver something twice is if the package required a signature. See my photo below. read more

OnTrac - So, which one is it?? Sketchy af. - Shipping Centers Near Me - Milpitas, California

I ordered a package that used OnTrac and then was told the package had been delivered to my front door... when no deliveryman had arrived. No package in front of my apartment, in the leasing office, or the surrounding buildings (even two days after the package was "delivered"). I tried to contact their customer service to ask about where the driver might have dropped the package off so I could go find it but was told to contact the store I ordered from instead? The store told me they'd send a free replacement package... which'll probably be delivered through OnTrac again. If I get both packages (the original and the replacement one) soon, I might change my review. But as of right now, I wish I could give 0 stars for the utter lack of communication and responsibility. read more

I have 3 packages that are being shipped On Trac. Wonder if I'll ever see them??! They need to change their slogan. "On time" is not in your cards if you order something that is delivered by them. The WORST. My sister and another friend are also in the special hell that is the deliver next day from "corporate." Also, the only other time I've gotten something from On Trac, they marked delivered. I have a camera on my porch, so I knew it wasn't delivered...to my house. After calling them, they said their GPS tracked the driver to my house. Fortunately, my neighbor brought me my package, since they had it on their porch. How is this place in business? It's like FedEx for rejects. read more

OnTrac - Shipping Centers Near Me - Milpitas, California

If there is a zero star! package never got delivered. Driver claimed that it was an invalid address, then claimed that it was delivered next day. I have no problem with Amazon, FedEx, UPS, USPS, DoorDash, etc. This is the bottom worst delivery company. read more

I never receive any package from onTrac, I have purchased item on Nordstrom and skinCareRx, they both used onTrac as the carrier, and I received nothing after I saw it's marked as delivered. I have a camera on my front door, and there is no delivery at all. And the onTrac service is the worst I've ever experienced, there's an live chat button on the website, but it's always show "closed" (not useful at all), and the phone call waiting time is about 1.5 hour. And they said he internal shows the package was delivered, there's nothing they can do about it. So everytime I saw my package was shipped by onTrac, I don't expect to receive it. read more

I hate this company. One package missing on Sunday and then another showing delivered yesterday which hasn't been delivered. There are cameras in our complex all public and parking , also in the mailroom here. I also, have a camera outside my door. Sunday one missing . Yesterday was a walmart package which would be clearly marked. Amazon package status , just shows delivered ,no location. The walmart package status shows it was delivered to the mailroom. No package there. I called ontrac. The rep said give it a few days. That even though packages some times show as delivered, they may not be. Also, that he would start and investigation and call me back. I need my package. One was an OTC med I need. I am recovering from sinus surgery and need the nasal stuff. Wish I could give a 0 star rating. Again, I hate this company . No packages. read more

They do not deliver packages to the correct address they say it's been delivered even at the wrong address

I order supplies for my company and every time this particular OnTrac location is scheduled to deliver my orders from Amazon or Staples, the package never arrives. The worst part is that their tracking history will show someone received and signed for the delivery, but it is a blatant lie. I have requested the proof of deliveries and it will show a random person's name as the receiver signing for it. One time the signer used my name, but I am not even located at the delivery address. I place orders for this job site, but I am physically located many miles away... read more

Never had a problem with Amazon until OnTrac. OnTrac is especially bad in San Jose for some reason. They usually mark my packages as delivered even though many times they are delivered DAYS late and sometimes never. Of my last 10 purchases with OnTrac I've had this happen 5 times. That's a 50% delivery rate. I've called for customer service sometimes and they have never helped. Luckily I just get Amazon to refund or reship the order, but is the problem really fixed if this keeps happening? read more

OnTrac - This is a straight up lie. Package never came on time. Why am I even paying for same day delivery? - Shipping Centers Near Me - Milpitas, California

All my Amazon packages from UPS arrived fine today however my same day shipping from Ontrac said it would arrive 8pm. Home all day, no doorbell ring or knock. I finally leave the house after 8:30pm and around 9:30, checked Amazon and status changed to delivered at 5:18pm???? I came home to a missing package, but it ways delivered and signed by FD...front door??? What the? Must have gone to wrong address. Luckily, Amazon will take care of it. read more

I ordered an item in a store that they did not have in stock, so they shipped the item to my house. The store representative did not correctly enter my address (the only thing that's not OnTrac's fault) as the shipping address. However, the address that was listed as the shipping address DOES NOT EXIST. Literally. It does NOT EXIST. I took it upon myself (since the "address" was near my actual address) to try and track down the package myself before contacting OnTrac, which is when I realized that the address is non-existent. I checked with the closest numerical neighbor to the non-existent address, the neighbor next to them and on the other side, and the three addresses directly across the street. Nobody had the package, saw the package, etc. I contacted OnTrac and informed them that the package was allegedly delivered, but that the address doesn't exist. The representative said she would have to check with the driver to get clarification. OnTrac notified me the next day that "...we apologize that you are unable to locate your package. Our records indicate that the driver was at the appropriate location at the time of delivery. Please contact your Vendor for further assistance with this issue." The driver was at WHAT LOCATION? IT DOESN'T EXIST!! I called again today to inform them that this answer is unacceptable and that I wanted to know where my package was and my "message" was relayed to the local route manager in Milpitas for a "team review." They'll allegedly "get back" to me. This is so incomprehensibly ridiculous. I wonder if my OnTrac driver wears a size 9 women's running shoe. Where is the accountability for this delivery, and it seems like hundred of other deliveries that go "delivered" and unaccounted for? How does a front door sign for a package? How is a package delivered to a front door that doesn't exist? Is there a parallel universe that I'm not aware of where this address exists? Oh! And the kicker! Apparently, the store got my apartment number right on the address. It was delivered, get this...to the front door of my apartment allegedly, right? Well, the neighborhood where the non-existent address would be IS SINGLE FAMILY HOMES WITH NO ADD-ON UNITS ALLOWED!!!! NO APARTMENT BUILDINGS!!! Dafuq???? Come on OnTrac, get your shit together. read more

I can hardly imagine a worse delivery service than OnTrac. I ordered from BestBuy and they chose OnTrac as the delivery service. The the past 7 days, their site has said that my expensive order is out for delivery but if hasn't arrived. I keep sending questions on their feedback form but they will not respond. I would never choose OnTrac if I cared about my customers and will let BestBuy know how I feel. read more

I did not receive a package that was marked "delivered." We have a camera and there were no deliveries from this company. L'ange the company I ordered from said they would give me a one time courtesy and ship another shipment, super generous of them considering I NEVER GOT MY ORDER! I am waiting for my new package, and after reading all the reviews, I do not have a lot of confidence my new order will arrive. I emailed OnTrac to request a signature or that they take a picture of where they drop off my package like other deliveries do and of course I have not heard back. Both companies are shady in my opinion. Why would any company use OnTrac they clearly have a horrible "Trac" record! read more

They're just as useless as the other reviewer indicated. I also end up getting stuck with them via Amazon Prime and there's never any choice NOT to use them. I live in a gated community and this is the only service that can't get in because they've never bothered to get a code from the management company, as I've told the driver to do repeatedly. So he calls from the gate, way early in the morning, and mumbles something about trying to deliver a package; if I'm around and awake to take the call, I buzz him in. If I'm not, he leaves an incomprehensible message and leaves. No number to call, no tracking number, no time he'll be back. He just goes through the same routine the next day. I finally picked a friend's house to have packages delivered to, just to avoid this hassle. On those rare occasions when I forget, it's the same thing all over again. This last time the package ended up being returned to Amazon. I hope I get the chance to tell them why it happened! I would never, ever choose this company to send a package and I hope you don't, either. read more

Hire a donkey to deliver your packages before you consider these clowns. Worst service on the planet. Over a week late delivering my packages read more

Their drivers refuse to come up where we live. We live in a state park. True, it is a little inconvenient for them, but that's part of the job! I always end up having to drive over an hour to pick up my own packages. Thats UNACCEPTABLE! Customer service is always polite and promises results but it never happens. If I could rate them a negative 5, I would. UPS and FedEx have no problem getting the job done, I would think you could do the same! read more

Came to pick up a package myself since it turned out it was "unable" to get delivered? Got to the location and had to wait outside for 15 minutes and rang the doorbell several times. No response, so I had to call the generic number. The lady over the phone was super nice. She was even able to call the facility here and no response from anyone. They close at 8pm and it was barely 6 pm. Finally after those 15 minutes some rude Asian guy came out giving me a look of annoyance. Like sir I've been waiting outside the door for more than 10 minutes. Unacceptable. And you're giving me an attitude? Horrible. Will never be picking up anything from here again. read more

Horrible delivery service. OnTrac delivered my items but to the wrong address AND they let the person sign for it!!! I've never had an issue with any delivery service and just my luck the company I ordered from decided to use OnTrac. I have no idea why OnTrac would even let someone other than the recipient on the label sign for a package. RIDICULOUS! I've been reading other reviews from other people and this place obviously deserves no star Update: I sent in a lost package form through mail AND email that was on their website. After numerous back and forth emails just my luck they said everything had to be hand written! W H Y !? I don't have the prettiest hand writing and I find it makes more sense to type on the form since it's easily readable. Nowhere in their instructions did I find this rule of being handwritten a requirement. I gave up. The process of redoing everything is just not worth my time. Thank you Ontrac for taking my hard earned money and delivering free items to a complete stranger. Bravo. read more

Package never arrived even though it said delivered. Cameras show they didnt event come onto my street.

I've come to the conclusion that you shouldn't trust online review sites as all people that had a negative experience will undoubtedly show their displeasure but the truth isn't the same the other way. I should know this as a business owner and I let everyone else's experience on here form an opinion that just wasn't true. I had a package being delivered to an address I omitted the apartment number of. I didn't worry because North Face, where I made the purchase online, usually uses UPS or FedEx so I though, "easy, I'll just request delivery on a different day or request a change of address". That wasn't the case for OnTrac. So I go to their website to try to get more information on this and income across all of these reviews which makes me worry for my $500 package. These reviews convinced me that package was as goo as lost. Turns out it wasn't. On the same day the package was supposed to be delivered I was able to reach a customer service rep and had him cancel the delivery and told me to contact North Face about requesting a change of address as that was the only channel possible to do so. I presume they heard from North Face that same morning I sent the request and they were able to deliver it the same day it was originally supposed to get delivered which out a hitch. I'm not saying these negative reviews are not real people's experience with OnTrac but they probably represent only a small percentage of all experiences. No one is rushing to post a review when they have a good experience with OnTrac. Which is what propelled me post my positive experience. Thank you OnTrac and everyone working on the background!!!! Not everything is as easy as people think it is. So happy I didn't lose my package like most of these people had led me to believe that I would. read more

Totally unreliable delivery service. A package was supposed to get delivered but was not. Instead of marking it as lost/stolen they marked it as delivered! With a camera on my front door I knew for certain this was not the case. After a phone call to OnTrac they told me the driver messed up and would deliver the package two days later. Two days pass by, and no package. Another phone call to OnTrac and they tell me the driver had returned to where he thought he had delivered the package and could not locate it. This information was never relayed to me despite the fact they had my phone number and email and had told me they would keep me updated as things changed. Called again and they told me they had no record of my previous conversation even though I'd talked with the pervious woman and explicitly asked if everything was recorded, which is was. All around terrible customer service and mid management of goods. I understand that mistakes can happen and things can go missing, but at least own up to your mistakes and try to make them right. The company who I bought the item from was very apologetic and even upgraded me to a more expensive item with overnight air shipment to make up for the loss. read more