I escalated a delivery issue with OnTrac several days ago and got no resolution. My case was closed, and I was told to "contact the shipper," which doesn't fix the problem. The issue is with an OnTrac driver repeatedly delivering my packages to the wrong location. This has now happened with five separate shipments. I have no idea where these packages are, and I shouldn't have to search the neighborhood to do your driver's job. Customer support was ineffective--no attempt to recover the packages, no follow-up, and no effort to correct the ongoing issue. I also have more shipments on the way and zero confidence they'll be delivered correctly. If OnTrac is responsible for delivery, then it needs to take responsibility for its drivers. Telling customers to contact the seller is not a solution. read more

If I could give 0 stars I would. The delivery idiot tossed my package & broken the contents inside. read more

OnTrac - The leakage from the broke cologne bottle after the delivery guy tossed my package. - Couriers & Delivery Services Near Me - Henderson, Nevada

They delivered a package of food to my house at 10:05 PM at night and after sitting in the truck since 12:15 PM everything was warm and all the ice etc. was melted. Worst service ever. So shame on them. read more

Negative stars. Simply put, the WORST business in operation. Unreliable staff, no accountability when errors are made.

Horrible carrier and have no care that they lost, which I mean they probably stole! Crappy communication and crappy service if I could give negative stars I would! read more

Pretty sure their driver stole my package. I'm hopeful Amex will help me because this company sure won't. All reviews are overwhelmingly negative. I'm ticked off at my vendor for being cheap and not using a trusted company like FedEx or UPS. Who the heck has even heard of this scam company. read more

The worst carrier I have ever experienced. Every time they deliver to my house. My packages are dropped or thrown over my gate. And the gate is unlocked every time. read more

The worst Customer Service ever. I had a package that was supposed to be delivered today. I get a text message that it can't be delivered cause there's something wrong with my address that I need to contact them within three days but of course there's no contact information on the page so after searching I finally find a number that I can chat. The chat bot asked for my name, my email address, and the tracking number, which I provided then it asked for it again, then it asked for it again I finally said I wanted to speak to an agent. I waited for an agent to come onto the chat. The agent asked me for the same information which I provided again. Then she asked me what address was on the shipping label. If I had the package, we wouldn't even have been having this conversation. Then she asked me for my exact address, which I provided then she came back and said that is the address that they have on file so I asked why my package couldn't be delivered. She did not know. She said it would take one to two days reprocessing for the package to be delivered mind you it's 111° this week. I'll be at work and my package will sit outside. Nothing she can do about it so I filed a complaint about OnTrac with Sam's Club. They were very kind and gave me a refund for all the products one of which will have to be trashed because it's peanut butter and it'll be all melted by the time I get home. But more to the point find out why the driver could not deliver the package even though everything provided was correct. read more

This has to be the absolute worst delivery company around. There's no way to talk to anyone. The phone number listed doesn't go through. I had 2 packages arrive at this Henderson facility from the same company on the same day. One got delivered, the other is is limbo for the last 4 days. I created a case and was told to be patient because they're busy. You also can't go to the facility to pick up your package. How the heck is this place still in business? read more

OnTrac - This is my package being lost at their facility but they refuse to admit it. - Couriers & Delivery Services Near Me - Henderson, Nevada

What a joke! Unfortunately had this vendor for a water heater that I ordered online from Home Depot. Not the greatest idea at all. What happened - Ordered system on a Monday. - Expected delivery Friday the first. - Delivered Saturday. Not bad right? Well, 1, if your expecting a delivery on a date provided 4 days prior, arrangements are made to accommodate that day. Meaning, I took off and stayed home. No contact at all. By 1400 I was already wondering where the heater was. 2, a confirmation of delivery date prior would have been great. If there was a delay, that would have been great to communicate to me about. NOTHING. 3, got an email saying will be delivered in the AM. So now need to rearrange the day to accommodate this delivery. The delivery Mind you, this is a water heater. Imagine the size of the box. So tell me, why did the driver ring my doorbell, walk away, then decided to leave the box in front of my garage door? He did not even put it in front of the camera. Then thought it was a great idea to walk away. No introduction, what he was there for, or any identification as to who or what he is there for. And when asked, said 'I do not want to give that info' Asked his company. 'I do not have to tell you' So my question is, how do I know what the he'll your doing at my house, dropping a huge package off away from camera view and in front of the house where everyone can see. Not so smart seeing as, it's season time and people look for things to take. Because he was so sarcastic and rude, I canceled the order. What I do jot get is, no documentation?! No name, no proof of anything?! Then driver tells me he is not worried about anything? Wow! This will hit corporate. People should be able to verify anyone or anything coming to thier home. Home Depot should think twice using a 3rd party that cares nothing for thier customers. This totally the reason why the vehicle does not have any markings. Guess what, I see you. read more

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very poor at updating delivery times. Gave two days time frame. Said out for delivery at 11:30. Delivery was after 6. Planned our day around this read more

This is the worst carrier out there hands down. I could not give them a NEGATIVE 10+ or I would! I ordered chocolate protein bars. They showed they arrived at their facility in Henderson NV and were out for delivery. I waited all day until about 4:45 then mysteriously...they have incorrect address info. They had the correct info it was just getting late and most likely their driver had to return to home base and put that as an excuse. Then I try to call in...well that doesn't exist you have to "Chat". I get someone on the chat, while I'm texting they hang up. I get back on with a Victoria and verified indeed they had the correct address. She then said another 2-3 days in this vegas Heat. I told her I am only available today yet they insist on sending it in 2-3 days. Things spoil quickly here if not delivered promptly. I then told her to cancel it. I emailed the vendor asked them to cancel and refund my money and as long as they use ON TRAC, I and everyone I know will not be patronizing them. It looks like they (the vendor) had a fabulous product. I don't need this crap, stress of this carrier in my life. I hope the word gets around and vendors STOP using them. They are run by morons. The fact you can NOT speak to anyone except CHAT says it all! Today, guess what? They miraculously found my house today. The package was labeled to keep out of heat. Where do you think they put them? Directly in the sun. The bars were in plastic in the heat all melted and now probably full of PFAS. If they would have delivered yesterday like they should have, The Ice included would NOT have melted! I guess I have to start asking anyone I buy on line what carrier they ship through and reject anyone using ON TRAC. Their name is funny...I guess they are ON TRAC to be the worst shipper ever! read more

My dog is 15 1/2 and in Stage 4 kidney disease. I live in a gated community with NO GATE CODE because we have a guard gate. I made the "mistake" of signing up for delivery notifications and On-Track saw that and decided to use it to contact me at the end of the day to tell me to contact them because I didn't put in my "gate code" with my order. THE COWARDS DID NOT HAVE THE GUTS TO CALL ME!!! They've obviously done this as an excuse not to deliver to me at the end of the day. My dog's life hangs in the balance and I will have to go to his vet tomorrow as we are now totally out of meds. I HATE ON TRACK. They've made up a lie (they need a gate code) to avoid delivery. THERE IS NOT GATE CODE. If they had REALLY attempted delivery, they'd have KNOWN that all they had to do was drive through. AMAZON, FED-EX, DHL, and EVERY delivery driver other than doordash is let through the gates. BUT . . . if they HAD ACTUALLY COME HERE and insisted on a gate code, 24/7 the guard shack most definitely would have called me, NOT THAT IT IS NEEDED WITH ON-TRACK. How do I know this? BECAUSE THEY'VE DELIVERED HERE BEFORE AND NEVER HAD TO ASK TO GET IN. BOTTOM LINE, THEY NEVER MUST HAVE COME HERE. MAY THEY GET WHAT THEY GIVE. read more

I was waiting for my delivery, I heard a truck pull up but never received a package. I did receive a text saying they didn't have a complete address but when I spoke (chat) with customer service they had the correct address. They the told me it would be a couple of days to reissue my package even though there was no reason my package wasn't delivered in the first place. I waited all day for this package because it wasn't 3d printer and I had a flight early the next morning. There was no one I could speak to via phone and the customer service I was receiving wasn't helping me. This place sucks read more

When you're just a horrible business and already got tons of reviews ragarding your bad service, horrible job, miserable customer service that you don't even bother trying doing your job right at all. If I could I would never choose them or trust them to deliver anything. They carelessly shoved a box full of food and dry ice upside-down inside the locker because they're too lazy to bring it up stairs where it should be. I had a very hard time wiggling it out. I mean nobody needs to suffer because you're miserable and hate your job so much. read more

OnTrac - Carelessly shoving a box full of frozen food and dry ice upsidedown because they're lazy to place it in front of my door where it should be - Couriers & Delivery Services Near Me - Henderson, Nevada

Worst shipping company ever. My delivery said "attempted". Which it wasn't - I was home all day. That was 4 days ago. It has not been attempted again since then nor can I get any information about it. I called the seller. They told me ontrac didn't have enough trucks and it would be delivered soon. Filled out an inquiry since that is the only way to reach someone at ontrac. No way to reach an actually person. Kinda considering driving there today to see where my package is. Horrible horrible service read more

This is an update on a laptop left in the rain nowhere near the front door. I might add, the clerk at Best Buy has heard about TRAC's practices and the complaints on YELP. read more

Witnessed the delivery van hit my neighbor's car this morning at 11:15am. Driver did not stop and left the scene. Damaged the entire back hatch of my neighbor's car and broke the tail light on the delivery van. Have tried multiple attempts at calling customer service; I am directed to their online service and then the call ends. The only way to get service via the online chat is with a tracking number, which we do not have-not sure which neighbor they delivered to. read more

Poor service and shittiest delivery company ever made. they dont give a shit about your package at all.

It's impossible to call on-track. No one is responding. It's also non-responsive when I sent an email. It has been updated to have a package in the Las Vegas Henderson Store, but it is not responding when I contact the Henderson Store. It was supposed to be delivered last Friday, but they unilaterally changed it to delay and bending status, and they didn't update anything for 6 days of business day. The current state is also It's impossible to call on-track. No one is responding. It's also non-responsive if you send an email. It has been updated to have a package in the Las Vegas Henderson Store, but it is not responding when I contact the Henderson Store. It was supposed to be delivered last Friday, but they unilaterally changed it to delay and pending status, and they didn't update anything for 6 days of business day. The current state is also panning. I don't want to have this terrible experience anymore.. I don't want to have this terrible experience anymore. read more

Whoever the manager is here that controls when the warehouse should open and when the lines should be done needs to be FIRED IMMEDIATELY. Waisted our damn time why is the line not finished 3 hours after we get here????? Imagine doing 250 stops daily with business and apartments and you get to your first stop at 11:30 every day. Does the manager not understand that people have life outside of this warehouse too. When the warehouse open every line should already be done and they should open minimum at 7:00 it gets dark early too. FIRE THIS MANAGER ASAP read more

This is the worst carrier in the country. They lie. They never try to deliver. And then they lie and say the business was closed.

I haven't had issues with OnTrac in the past. I just want to leave my input, since the vast majority of people leaving reviews are extremely negative. OnTrac is crazy fast shipping, and it's fine in my opinion. read more

We purchased a tablet from Best Buy. It was delivered promptly. Unfortunately I left my keys in the front door briefly. During this time the package was delivered, maybe 5 minutes at most. I went out get keys and the package is. there no keys. So i look through all the bags i brought into the house, nothing checked outside. they are gone. my house key,carkey mailbox key. I don't want to point a blaming finger, but your courier was the only person to come to our house. It is a black Honda Key Fob. Im hoping they were turned in. My front door is not visible from the street. You have walk up a sidewalk to get to it. i have reported this to the police and State Farm. read more

I, too, have dealt with the not delivered but delivered statuses, the mysterious returned to sender packages, and unfortunately the undelivered but paid for packages. But today was different. I saw the delivery truck about 5 minutes before he was arriving at my house. I applauded, he looked at me like I was crazy. I also know what it's like to be a good worker at a company with a bad reputation. So, thank you to my Ontrac delivery driver on Thursday, February 6,2025 specifically. I appreciate you!! read more

OnTrac - Couriers & Delivery Services Near Me - Henderson, Nevada

I will not buy from any businesses that utilize this company period. They are by far the worst regarding deliveries. I paid for a 1500 apple computer from Best Buy and shipped it to my house. Best Buy used this company, and I have a video of the delivery driver throwing it over my house gate. The house gate was also slightly open, so he could have gotten through if he had pushed the gate open. The box also said electronics on it! The box is dented, but I hope I don't have to send this product back. Terrible company, and I hope no one ever has to go through them. read more

OnTrac - OnTrac delivery driver throwing a 1500 apple computer over my house gate. - Couriers & Delivery Services Near Me - Henderson, Nevada

The second time someone stole my package. I clearly stated don't leave my package out in the open worst delivery company ever then it's no number to contact them which make it even worse. read more

This is very frustrating that basically when they lost your package they seemed to declined responsibility for their own mistake of just delivering random shit to your front door and say it's delivered. They just press "DELIVERED" on their system and start putting random packages on your door and cannot locate where your right package is at and this delivery man just pretends to take a photo? i have a ring camera and this man really just placed the wrong item and they cannot retrieve my actual package. Like what kind of drivers do they hire?? HORRIBLE. They need to close ASAP. HORRIBLE CUSTOMER SERVICE read more

OnTrac - Couriers & Delivery Services Near Me - Henderson, Nevada

We run an online business selling consumer's product. We had tons of packages for OnTrac to pick up. Tried to get them to pick up for 3 days now and multiple "Miss pick-up" filed and still this terminal does not make any effort to come pick up our packages nor do they call me. (Customer rep kept emailing terminal and even provided my phone number but they don't make any effort to contact me or tell me what is going on) Now we have a lot of late packages to customer. We had to change all the labels to USPS/UPS. OnTrac shipping is cheap that why we use them but now I am second guessing myself whether or not to keep using them. Sometimes, paying the extra cost for UPS may be the better route. read more

Total waste of time and money. Ordered overnight package and paid extra for the next day delivery. Unfortunately these jokers were used as a shipping company....and package didn't arrive. When I called I had to navigate the phone menu and got disconnected 3 times before I got to speak to the customer service. They couldn't definitively tell me when package will arrive, but there will be no refund. These guys are actually so terrible that I will not buy products from companies which are using OnTrac for shipping... read more

Worst courrier service....PERIOD. This is my 3rd time experiencing a delivery returned because ontrac claims my address is invalid!! I have lived at this address 23 years and never had any problems with any other courrier service. Impossible to get ahold of them even after you live instructions for reattempt it doesnt happen!!! I dont know how they are still in business....ONTRAC SUCKS!!! read more

These people don't look at the address they are supposed to deliver to! They just delivered a package that does not belong to me! It's the building next door, the address is on the building you just have to look! THEN, like everyone else, they take a picture and send it to who was looking for this package. Also, their phone number doesn't work! read more

working here is not for the weak. the racism is so obvious none of the black workers ever move up and are treated differently than the rest. you are overworked and treated like a number. recently they have been hiring a ton of hispanics that can't even speak English and they are somehow moving up before people that have been here for years. it's impossible to communicate with these new workers as none of them speak English and they are constantly messing up but never get written up or in trouble because all of the managers are Mexican now so they cover their ass. the treatment is just really unfair and I'm glad I got out. write ups and promotions are based on your skin color not your work performance. read more

I'm updating my review that my local Ontrac account manager involved in my case and corrected the billing errors By far I have zero experience of shipment damage/loss with Ontrac and they are very prompt in delivery. I will definitely keep shipping with Ontrac if there's no more audit needed on billing surprises. read more

OnTrac - Couriers & Delivery Services Near Me - Henderson, Nevada

On Trac contracts work for FedEx and most of the drivers are IDIOTS they're always delivering to the wrong address since November 1, 2024 to Present day January 10, 2025 On Trac has delivered at least 13 packages to my door step that doesn't belong to me. Please hire drivers that knows how to read plain ENGLISH read more

I ordered a product and it's being delivered by OnTrac- our business is open 24 hours with a loading dock for packages yet the delivery driver "attempted deliver on Sunday but business was closed". that's not true. I got a duplicate message today, Monday 1/6/25. why are they lying?? I want my package? read more

Why didn't you deliver my packages...? I get deliveries regularly from your reputable competition (UPS & Fedex). I didn't receive a phone call about my delivery, which is why a phone number is provided (UNPROFESSIONAL). I tried reaching out, but your company has no valid phone number for customers and you have blocks on your "text" service which prevents customers from reaching you (VERY UNPROFESSIONAL). I don't know why you solicit your services to retailers when you don't even fulfill your obligations. WHERE ARE MY PACKAGES AND WHY DIDN'T YOU DELIVER THEM???? Do everyone a favor and close your business. May your Christmas reflect the experience you provide your customers! read more

Do not order from TEMU or ONTRAC delivery service. I ordered two orders totaling 60$ and did not receive the items and the proof of delivery photos show a bunch oof trash in a shopping cart. They keep claiming that the order was delivered but I had clearly been ripped off and no one in either company cared enough to even compare the pictures of my porch or the area that the driver says he delivered which was piles of trash in the shopping cart on my porch--DO NOT TRUST TEMU OR ONTRAC TO MAKE SURE YOU GET YOUR DELIVERY! Im very upset that someone has all my items and no one bothered to even investigate the situation. What terrible businesses to deal with read more

The driver was very incompetent. Ontrac said that the driver delivered my package to my residence and the driver lied to his company.

Horrible horrible service. Their website is useless. My package is lost. It keeps saying wrong tracking number but the tracking number is correct. There is no option to talk to a person by phone. read more