Used the car manufacturer road side assistance. They in turn used Bradley's Towing and Recovery…read more After receiving several texts stating arrival time and several subsequent changes to arrival time, I receive a text stating "Come outside' . Tow service never calls when they arrive or knocks on address door, they just text saying drivers here come outside . I see text 5 minutes after it was sent , spent 20 minutes standing out side in snow . I call and text Bradleys NO ANSWER, I finally give up go in and call VW roadside assistance. VW roadside states driver drove by , did not see anyone standing by car. so he left . ( the car is in the driveway of the address given) Id say " CRAP SERVICE" By Bradey's. I'd also say maybe rest of the 5 star reviews are FAKE

Using my Roadside Assistance from Hyundai....and I was very pleased with the person sent... Brad…read morefrom Bradley's Towing & Recovery,...came exactly the time I was promised, promptly solved my issue [my bad..had manually turned on inside light and drained my battery overnight] and Brad was so understanding , very personable, knowledgeable and with a great smile on top of it all.... saying it happens a lot ..trying to make me feel better about what I had done. Definitely would recommend and won't hesitate to use his service again if need be as it was excellent!! This review is in Ottawa not Toronto??!!

Santiago is a real hero and he does not charge enough for his excellent service. We had a flat on…read morethe Thursday night before good Friday. He came within 20 minutes. His good humor helped us on a cold, frustrating night. He explained everything that he was doing. He repaired the tire for us and checked our other tires. He is very thorough, professional and courteous. He really knows his stuff. I highly recommend his service ..Janet Mann

Great service all around. My girlfriend called last night to book a last minute tire change service…read morebefore heading out of town this weekend. A friendly young gentleman showed up (ALMOST on time if it weren't for his last job costing him a little extra time which was understandable) and was quick to get to work on her car. I'd happily use their service again, and would recommend to anyone!

This is a tough review to write - I actually had a great experience with this company (and…read moreparticularly the driver, Bill), but there was one tiny thing that threw it off. First of all, this was who I was dispatched to after calling GM Roadside Assistance when my little blue car blew it's tire. So tragic. I was told the tow truck would be there in 45-70 minutes, so I didn't rush getting over to where is was parked. About 5 minutes after I hung up with roadside they called to tell me they'd be at my car's location in about 15 minutes. This is great if you're looking for fast service, but unfortunately I had to take some time to get there. That being said, Bill was really patient and although he called me about 3 times in the 20 minutes it took me to get there, he was really kind about it when I got there. He even indulged the little guy I look after by putting on the towing lights and letting him watch the whole process - very nice. This guy's truck was immaculate and he was really nice. He explained a lot about the two truck industry (which I've had a distaste for since forever) and how he really takes pride in helping people, and he's not just chasing the next crash. He really seemed to enjoy his job and took pride in what he does, which I loved. So yes, all this was wonderful and he was a pleasure. But... About 15 minutes after I was seated and waiting in the dealership the manager asked me if the tow truck driver had given me my keys. Um...no. I thought he'd given them to the service person he was speaking to. Turns out he forgot to drop them off (which hey, it happens). This probably doesn't mean anything, but it did irritate me since I was already inconvenienced and time is precious. Anyway, he brought them back promptly. Bonus - they offer a VIP roadside assistance card for return clients, or friends of past clients. If I have to suffer the awful inconvenience of needing a tow, I'll definitely be calling these guys.

You're a bit of a joke. On your website you state that you tow motorcycles but when I called the…read moreOttawa number, I was told you can't do that right now because the person who does this is on vacation, So I asked for how long/when I could call back, & was told the person was on vacation for "a couple of months".

SCAMMER ALERT. Criminal towing company. 1343 Meadowlands Dr…read moreE is an apartment building. No office. No lot. Having the big accident is bad enough. This towing company is a special delivery from hell. Even if your insurance company authorized these guys, like ours did, avoid at all costs. Held car hostage for 6+ weeks and delivered it to the designated bodyshop in the middle of the night with further damages. Smashed windows and windshields Causing water damages. Plastic covering the windows provided by bodyshop to prevent further water damage They didn't drop off the car to the bodyshop as they supposed to and held the car hostage for 6 weeks, ignoring calls and emails from insurance company and their legal team. Only responding to email and making threatening calls when given 1 star review. After receiving settlement from the lawyer, they tried to extort more money by removing the totally damaged car from the lot. the insurance tower that came to pick up the car from the supposed lot couldn't find the car. The lot owner said it was there before.

AVOID this company AT ALL COSTS. They kept my friend's car for almost two months and were demanding…read more5K in order to release a totalled car. After countless phone calls and e-mails (and a pending court order) they finally left the car at the bodyshop in the middle of the night. The car had further damage that hadn't been caused by the accident, including broken passenger and driver seat windows, which caused extensive water damaged. SAVE YOURSELF THE TROUBLE/NIGHTMARE - DO NOT GO WITH THEM!!!

We made the mistake of using them to tow our car when we had an accident in Ottawa. We live in…read moreMontreal. They never gave us an invoice, and the car has been there for 6 days and they won"t respond to any of our voicemails. No one ever answers the phone. I was just told my my insurance company that tow lots generally charge a daily storage fee. Now I know why they won't answer the phone. We will have to drive 2 hours just to find out how much this bill will be and try to have it towed somewhere else. How do people operate a business like this! I'm extremely frustrated.

From the owner: On Star Towing - Ottawa’s Trusted Towing Experts…read more Welcome to On Star Towing, Ottawa’s premier towing and roadside assistance provider. With a commitment to excellence and customer satisfaction, we offer fast, reliable, and professional towing services throughout the Ottawa region. Whether you need emergency towing, roadside assistance, or vehicle recovery, our experienced team is here to help 24/7. Our Services: • Emergency Towing • Roadside Assistance (jump starts, tire changes, lockouts, fuel delivery) • Accident Recovery • Long-Distance Towing • Motorcycle Towing • Winch and Recovery Services At On Star Towing, we pride ourselves on our quick response times and affordable rates. Our team of skilled professionals is equipped with state-of-the-art tow trucks and the latest technology to ensure your vehicle is handled with care. We understand that vehicle issues can be stressful, so we strive to make the process as smooth and stress-free as possible. Why Choose On Star Towing? • Available 24/7 for all your towing needs • Fast and efficient service • Competitive pricing with no hidden fees • Friendly, knowledgeable, and experienced staff • Fully licensed and insured When you’re in need of a tow, you can trust On Star Towing to get you back on the road quickly and safely. Call us today and experience the best towing service Ottawa has to offer!

I hope this is the same guy who rescued me out in cumberland on a sunday…read more He took my stress levels from 10 to 0 , i was stranded with my break lines damaged and he came out assured me everything will be cool and even drove me home. If you're reading this I wanna thank you so much again. God bless

Quick response , competitive pricing, modern equipment , clean and courteous operators…read more Was in a crappy situation and they pulled me out quickly and actually took time To Make sure to cause no further damage to my vehicle. A+!