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    Onsite Management

    4.7 (13 reviews)
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    1 year ago

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    2 years ago

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    4 years ago

    Excellent, reliable service. Always friendly, professional and thorough. Highly recommended.

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    4 years ago

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    7 years ago

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    7 years ago

    We have been using them for over nine years and have had outstanding service the whole time! Great short notice response.

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    11 years ago

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    Ask the Community - Onsite Management

    Review Highlights - Onsite Management

    We found the emergency number for on-site management and Jeff answered the phone right away.

    Mentioned in 4 reviews

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    Hickman Sanitation Service

    Hickman Sanitation Service

    (7 reviews)

    Had a very bad experience with Hickman and would never recommend this company…read more Hickman pumped my septic in Aug and then I had a septic issue (clog) in Oct. They came in October, claimed I needed it pumped again (2 months after just having it pumped and we only have a few household occupants). So, he proceeded to pump it again, snake the line, and claimed to have fixed the problem. They sent me a bill for $375 for about an hour of work. I called them multiple times post that appointment - stating it wasn't fully fixed and the pipes were still gurgling. They refused to come back out to take a look and claimed I needed an entire new drainage field ($10-30k) without doing anything to diagnose the issue. Once again, the septic completely stopped working again 2.5 weeks after Hickman was there. I called them, they refused to come out b/c they wanted me to purchase a drainage field from them and not actually diagnose and solve the problem for me. The lady was rude on the phone and the workers refused to assist. They were not interested in hearing about the history of the septic or previous issues I've had. I called On-Site Management, who had worked here prior - they immediately came out, fixed the issue, and said I absolutely DO NOT need a new drainage field. It is an issue with one pipe I can replace, b/c my pipes are case iron. They will actually diagnose with a camera and solve the problem, not guess like Hickman.

    Fantastic customer service & fast response! I would highly recommend them as a regular customer or…read moreif you were in a pinch!

    Parker Wastewater Consulting

    Parker Wastewater Consulting

    (2 reviews)

    Everything I wrote in March 2017 was totally correct. Mr. Frank Parker's work was done in May 2015…read more However, I am providing a supplemental review to rate Mr. Parker 3.5 stars and not the 1 star. We did have hints of a septic problem and Mr. Parker diagnosed it 100% correctly. He probed the field and determined that the effluent was not getting to most of the field. Considering other indications such as extra lush grass in a certain area, he recommended that we "have absorption system investigated for pipe clogging or crushing of crossover pipes." It took me five years to get a firm to do that investigation. One firm convinced me to let them install a D box on the other side of the field, an improvement that would NEVER solve the problem. I agree that the D box and parallel connections were a worthwhile improvement, if the field didn't have the problem that Mr. Parker suspected, but it did. Mr. Parker was correct in spades. Multiple firms over the almost five years told me that the field would never pass a test when we sold the house. All but one did not want to do the investigation Mr. Parker suggested, and I was willing to pay full price for the work. I finally got one local firm to quote and do the work. However, after scheduling and contracting two months out, when the men came with the backhoe, the lead man said that they wanted to save me money and do something else - use the D box to direct the effluent away from the problem area - to cure the problem area. I am not sure what they wanted to do would have had any affect because of a back-path created by the parallel piping to the original series configuration. However, what he proposed would NEVER have cured anything. I refused to back down and said please do the investigatory work that we contracted for. They offloaded the backhoe and when they starting to dig, the hole immediately filed up with water. The lead man said that our field was bad and he wanted to stop to save us money, and fill up the hole back up. I said get a pump truck and he said it would cost extra money. I approved the expense. After continuously pumping the water they uncovered the crossover pipe, the one between the bed and the first lateral. There was a big hole in the pipe larger than a baseball. That was the cause of our problem. The lead man wanted to cut out the broken piece and cap both ends. I said that would change the configuration without filing the changes with the county. He said no permit was filed for and they wouldn't tell the township or county. I said heck no. I made him replace the crossover pipe and paid them for the work. The system is working perfectly for many months since that repair. I dealt with four firms over five years to get someone to do the investigatory work Mr. Parker suggested, and they all wanted to manipulate me to do something else, and many of the recommendations were VERY expensive. Mr. Frank Parker's diagnosis was 100% correct. Thanks to Mr. Parker's expertise, and my aggressive perseverance, we repaired our septic field for relatively little financial cost. What I wrote in the earlier review was totally true. However, if you have a problem and you want someone technically qualified to diagnose it, I recommend Mr. Frank Parker. Steve McEvoy

    Frank Parker is excellent! He is extremely knowledgeable about septic systems and is a very…read morethorough inspector. Also, I feel he has no vested interest in failing a system as he doesn't install or repair systems. To me there is no conflict of interest. Frank also, is patient and explains well his findings and educates the consumer on septic system use and maintenance.

    Onsite Management - septicservices - Updated May 2026

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