Let's face facts, nobody is happy calling a drain service, it always means there is a problem,…read morethere is no good time for a drain issue, and try to think is something you'd less like want to spend money, literally down the drain. So reviews are going to be tense from the jump. But this company came out, late based online booking, by 9pm and we were back in service. I note professional office phone reception and fantastic service technician. I wasn't planning on a drain issue when the day started. I just wanted it fixed before the day ended, and this company succeeded.

I'm only giving this 2 stars for now until an issue is fixed and I can't delete the original review…read moreuntil this issue is rectified. ----Tech was very professional and did a great job on our clean out. We weren't happy that we had to do it because of the price tag but he gave us tips on how to prevent issues later on. He was polite and prompt. --- after he left I had to clean up around the mulch where debris came out and I went to screw the cap back on the clean out pipe which was left unsecured. I then noticed the pipe was now loose. I looked down the pipe with a flash light and it was a clean break off the trap. The pipe was broken and not secured to the trap. They said they're coming back to fix on Wednesday but want to charge me for it. Wasn't broken before the job. Should not be all on me. Rating depends on the resolution of this $825 job

Good service so far and have received an estimate for my shed foundation but they have not…read morecompleted the shed foundation work yet; will update review once work has been done. Have been dealing with Matt and John.

From the owner: SitePrep is built on quality, honesty, and dependability—so you know you’re in good hands from…read morestart to finish! Thanks to our amazing team, thorough training, and top-notch skills, we always go above and beyond. Every project gets special attention, care, and precision, because doing things right matters to us.

This company used to be super reliable and has DRASTICALLY gone down hill. 4 days of call backs to…read moreset up an "appointment request", absolutely unnecessary use of information and quite frankly, employees who don't give a shit. They seem more concerned to give customer disservice then to actually help at all. Very disappointing.

A shame there's no option for zero stars for zero service. Wow did this company go downhill. We've…read moreused them for many years. 4 years in the current house and a few years in our prior house. Our septic pump failed and we were worried water/sewage would back up into the house. We called Franc right away to report it and were told someone would contact us first thing the next morning (Monday). No one called us so we called them again. They said we were first on the list, yet no one ever got back to us after several calls and waiting for 3 days. Called another company in Bucks County who came out within 24 hours. We called Franc to advise them we were forced to use someone else and typical of a terrible business, they never called to apologize or even explain why they ignored us. Oh well, Franc lost out on a $3800 job, paid in full. Good riddance to you.

I was pleased with the professionalism I received from M&S. He came over and graded a difficult…read morepiece of land I have (poor water drainage). Next heavy rain problem was fixed. He even called and followed up after the rain to see how draining was going. I was very impressed and satisfied with the services I received.

From the owner: Are specialties are Excavating, Septic Systems, Baseball Infield Mix Material, Mulch, Sand and…read morestone too. We also do land clearing .

Zoom Drain is always on time and they communicate well with my real estate clients. They are at…read morethe top of my referral list. Thanks again for a professional job.

I am writing to formally report what I believe was deceptive and unethical conduct by Zoom Drain &…read moreSewer Cleaning regarding services performed at my home. I initially contacted Zoom Drain after experiencing serious plumbing issues in my home. My garbage disposal was making gurgling noises, my toilet would not flush properly, and sewage was backing up and overflowing. During my first phone call with the company, I was told the issue was likely a blockage or backup in the main sewer line. On May 6, 2026, a technician from Zoom Drain came to my property. He informed me that he could either snake the main sewer line for $650 or perform a hydro jet "power wash" service for $950, which he stated included a 90 day warranty. Trusting his professional opinion, I agreed to the more expensive hydro jet service. After completing the work, the technician stated he observed roots inside the sewer pipe and claimed this meant the pipe was likely broken or collapsed. However, only after the service was completed did he provide paperwork stating that the 90-day warranty was void because roots were present in the pipe. This critical information was never clearly explained to me beforehand. I feel I was intentionally misled into paying for a service under false pretenses. On May 8, 2026, a Zoom Drain "Solution Advisor" named Rich Solomak came to my home and inserted a camera into the sewer line. He informed me that because roots were visible, the clay sewer pipe connecting to the street "must be broken" and presented me with a repair estimate of approximately $6,400. Based on the information provided to me, I believed I had no choice but to proceed with the repair, and the work was scheduled for May 26, 2026. Then, on May 11, 2026, at approximately 7:00 AM, Rich Solomak called and asked if they could move the repair up to 9:00 AM that same day. I agreed, believing this was necessary and urgent. When the Zoom Drain crew arrived, they admitted that the utility lines on my property, including gas, water, and cable, had not yet been marked. Despite this, they began digging anyway. During excavation, employee Sam Reed used a backhoe and damaged both my Comcast cable line and my irrigation system. While the digging was taking place, a Northampton Township inspector happened to drive by and stopped to question the crew. Sam Reed informed the inspector that they were replacing a terracotta/clay sewer line connected to the street sewer system. The inspector immediately informed him that Zoom Drain did not have the authority to excavate or work on that section of pipe because it belongs to the county. He further explained that township records showed utility markings were not even scheduled until May 14, not May 11, and ordered all work to stop immediately until the matter could be reviewed by his supervisors. I personally spoke with the township inspector afterward because I was deeply alarmed and confused. He informed me that if the terracotta sewer line connecting to the street was actually damaged or blocked, the county, not a private contractor, would be responsible for repairing it at no cost to me, as that work is covered through township taxes. He also explained that roots commonly grow through pipe joints and expand inside the line, but that alone does not automatically mean the pipe is broken or collapsed. Most disturbing was the inspector's statement that Zoom Drain regularly works within Northampton Township and should already know these regulations. He expressed concern that the company may have intentionally attempted to bypass township oversight and rush the excavation before inspectors became involved. The fact that the work was originally scheduled for May 26, utility markings were set for May 14, and yet the company suddenly pushed to begin digging on May 11 raises serious concerns about their intentions and business practices. I feel that Zoom Drain exploited my lack of plumbing knowledge and the urgency of my situation to pressure me into approving thousands of dollars in unnecessary repairs. I trusted this company during a stressful and vulnerable situation, only to discover that I may have been manipulated into paying for services I did not need and exposed to property damage and unnecessary excavation.

5 stars! Helped me with all my issues. Quick and efficient. Way better then other septic companies…read moreI've used in the past.

We had an emergency septic issue. P Guy came out and was able to quickly identify the problem. Took…read morethe time to answer our questions and showed us how our septic works. He was wonderful to work with and really cares about his customers.

my name is Jennifer and Kcs plumbing did a phenomenal job. Jarrett and Sean were the plumbers who…read moreworked on my leaks and put in a new stack and shut off valves. They came on time and started the work like busy bees. Quality work and I got what I paid for. Will definitely recommend them and use again

Tyson was great at coming by for a plumbing emergency late on a Saturday. He was very professional…read moreand efficient. Highly recommend him and this company.