I needed a new battery. They got one right away and…read moreinstalled it. The work was done quickly, and I'm very happy with the results and service. This is my second time using their valuable services.

Cross country road trip, starting in Syracuse, NY. Spent 2 days in Las Cruces. The morning we…read morewere leaving, we came out of breakfast and I just happened to see something shiny in the front tire. Appeared to be a nail. We headed to the closest tire place...Pep Boys. They were busy, but after telling them our story, they took us right in! They were able to repair it and we were back on the road in under an hour. We put an additional 4000 + miles on, including Monument Valley and Valley of the Gods...very rough roads. Thanks Pep Boys!!!

I made an appointment to have the car checked with emphasis on the air conditioner which was…read moreblowing hot air. The mechanic diagnosed the problem with the air conditioning and consulted with me about how to proceed. He repaired the air conditioner and performed other service work that I requested. He also provided photos of cracks in the suspension bars, and, again, consulted with me about what the repair would entail, the cost of the repair, and the options for safely driving without an immediate repair. Martin Tire provided an Uber driver to take me home and to pick me up when the repairs were accomplished. That was a tremendous benefit for me. My bill is itemized. The mechanic explained each section. He provided discounts as listed as "coupons" on the web site. My experience at Martin Tire Company in Las Cruces was re-assuring and positive.

tire rotation, balance, alignment Did my P/U first, 2 weeks…read morelater the SUV Price charged was different. I mentioned it. They reduced the price to that of the P/U. They told me my shocks were leaking grease and a myriad of other problems. The shocks are new. I took it to the place where I bought the shocks. Shocks are NOT leaking. We went thru the list of issues Martin said I had....with/photos from Martin. Going elsewhere saved me a ton. Martin lost my business. If your word is no good, you're no good.

I love this place, reasonably priced oil change, free tire rotation, & free flat repair. The…read morenicest staff.

I recently had some work done at Big O tires on ElPaseo. My final bill was about $ 2500. I was…read moreshocked when I got home, and seen how bad they had overcharged me on parts used to make my repairs. They had charged me $ 429.00 for a radiator that retails at most places like Trak auto for $150 , they also charged me $ 45.00 each for 6 spark plugs that usually cost $ 13.99 each, and a set of ignition coils usually around $ 125.oo for full set they charged me $ 399.99.. They have said twice now that they rotated my tires which comes free with an oil change, when they did'nt. And today after this large bill they had not re-installed my front bumper properly after installing the radiator. When I came back and showed them their mistake, she wanted me to come back tommorrow, I said absolutely not. Fix it now....!!!! They never update my oil change windshield mileage sticker also, until I tell them. I don't really know whats going on over there, but today i felt so cheated and hurt, and can never go back to them for any service again. I am reporting all this so you will consider this when you are looking for a good , reliable garage to work on your vehicle......beware.....:-(

Jesse and his crew are genuine honest and hard working people. Fast quality service is their…read moretrademark! He has become the trusted go to mechanic for me and my family! He is about providing the best possible service for a reasonable price. He isn't about up selling or charging ridiculous prices. Just great quality services w/speed!

Jesse and the crew are great guys! Super friendly and helpful! Good 'ol boys with a ton of…read moreknowledge...

I was real iffy about getting new tires put on the car here, but rest assure I had nothing to worry…read moreabout. Excuse me for forgetting names but the two men who helped were very informative in helping me and got the car tires all done pretty fast but correctly without giving me trouble with the tire sensors. Overall professional, fast, very nice, kid friendly, and informative. Thank you

Very helpful I dont know why there is so much rumors on how bad they are, I've always got my oik…read morechange and tires done here never had any issue. Very fast but granted somedays they are packed and service is a little slow but done right!

I don't prefer Sam's because I love Costco, but when in a small town this is a good choice. Very…read moreclean and unique products. Gas lines are pretty crazy though.

Concession area. The all beef hot dogs are still very good…read more The cleanliness of the tables and general eating area leaves a lot to be desired

Valve stem rebuild on our tire was required during a roadtrip. Customer service sales manager…read morehelped us out while also ensuring all other customers were attended to. Fast and courteous. Thank you.

A little late in the afternoon on a Sunday, I didn't think I would find a tire shop open. They sold…read more& mounted 2 new tires to get back on the road. Good service.

Took my truck to get the tires balanced due to vibration at 50mph and 80mph. Got tires balanced, i…read moretook it for a test drive but vibration was still there. Immediately took it back and was told tgat they werent balanced correctly and someone else with more experience had re-did it. I took it for another test drive and vibration did gondown by approx 50% but was not completely gone. I immediately took it to another place (discount tire), they checked and stated that not all tires were balanced, one had no weights, one had d weights, one had weights in the wrong place and one had new weights in the right place. I took it back to big O and complained for the poor service. And for claiming to have rebalanced the tires when they didnt do a complete job. I did a test drive with the tech and he confirmed that there was still vibration amd rhat he had only balanced the driver side of my truck and not the passenger side. So he said he would rebalance the passenger side as well. When that was finally done, the vibration was greatly reduced. IT TOOK THREE BALANCING ATTEMPTS TO GET THIS DONE. AND THATS CUZ I TOLD THEM THAT ANOTHER TIRE SHOP CHECKED THEIR WORK AMD CONFIRMED TGAT THEY DID A PISS PORR JOB. This is MOT the first time that ive had problems with This specific Big O Tires location.

The Big O location was on sage , off of hiway 70 in Las Cruces. This location wouldnt do the…read moresimple front brake pad replacement that I requested but gave me an estimate for $1450 of bogus work needed ?? This was a blatant rip off attempt. Disgusting !!!!

I went for all the fluid changes - radiator flush, brake fluid etc - because it had been way too…read morelong since all that had been done. They forgot to put any power steering fluid back in! I got about half way home and realized what they had done. So I'm not taking my vehicle here any more. What if next time they forget the oil or a screw or something.

I would give them less than a one if it was an option. They sold me two new tires. One of which…read moreblew due to a manufacture defect. I took in the tire they claimed to have lost my info I suppled transaction number and date from the bank. They still pretended like they did not know me but took the blown tire to send off to the manufacture. They sent me out with no tire literally left me stranded. It has been over a month now and I called to be met with attitude again pretending that they had no clue what was going on when though it was the same person I have always spoke too. They wanted to yell at me while this is not my fault. DO NOT EVER GO HERE YOU WILL BE TREATED LIK CRAP. They need to learn how to make good on their mistakes. As a woman I hate when men think you are stupid and try to bully you, and this is exactly what Adam's tire does. This is Las Cruces.

Jose, Pep Boys manager reached out and rectified the situation. I was refunded the coupon amount…read more Pep Boys created a loyal customer. Thank you!

They charged to install battery they had to replace due to warranty. Who does that? Called it labor.read more