I was very disappointed with the customer service at the Modesto Ono Hawaiian BBQ location. I accidentally placed an online order there when I was actually in Manteca. When I called the Modesto store to explain the situation, I was told they could not help me with a refund or any solution, even though I was unable to drive to Modesto to pick up the order. Instead of trying to assist or offering alternatives, I felt that my concerns were dismissed. Fortunately, Manager Marisa at the Manteca location took the time to help me and was able to resolve the issue that the Modesto store would not address. I understand mistakes happen, especially with online orders, but customer service should include an effort to help customers find a solution. Unfortunately, that was not my experience with the Modesto location. read more

I needed fish! I've only been to three different locations now. This one didn't look good from the outside with a dumpster not behind a fence. Inside, it was better. Staff was capable and prompt. I ordered the Island White Fish mini meal. They called my number and when I asked for chopsticks, they took care of that quickly. Service was efficient. Food was better than expected. read more

Ono Hawaiian BBQ - Island White Fish Mini Meal - Hawaiian Near Me - Modesto, California

Annoyed. When I got there no one was in line. They where just chitchatting. My order was wrong. Rushing just to get my order wrong. No one was in line. No reason to Have my order incorrect..... the conversation was just too good I guess read more

Very delicious and generous portions. Clean environment nice employees overall great place to eat. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Modesto, California

4 star for fast food is like a 5 star for a restaurant. I am so happy we have a totaly unique fast food option other than hamburgers and chicken. It's a wonderful option to have. I have enjoyed everything I have tried here from all the different chicken, beef and shrimp options they have. I absolutely love love love the macaroni salad. I am trying to lose weight currently so I love the mini meal options. Just the right amount of food and calories I don't have to feel guilty. Also their steamed vegetables, the cabbage and broccoli, um no guilty feeling eating that thank you very much. Haha To keep it simple this place makes me happy when I eat their and that's always a good thing. It's my happy place. Haha Pro tip: if you like the maccaroni salad like I do, you can double up your order and be extra happy. Don't worry I won't tell anyone. It will be our little secret haha read more

Ono Hawaiian BBQ - Outside small mini menu - Hawaiian Near Me - Modesto, California

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These fuckers jacked up the prices exponentially as well. Unbelievable. They went from 11 dollars to 15 in a short period of time. That's just insane for the same amount of food. read more

Let me start by saying that I really do like Ono Hawaiian BBQ, but this is the worst location I have ever been to. I've been here 3 times (2 through the drive-thru and once as a walk-in). All 3 times, the customer service was terrible. The inside of the restaurant was dirty and needed a good cleaning. The workers were either rude or too busy to acknowledge the customers. Orders are very SLOW to come out (tonight, I waited 25 minutes in the drive thru). Although nothing was wrong with my order once I got it, I have had problems in the past with chicken being charred. I want to give this place another shot, to be fair, but will probably go to the location in Manteca where things are more consistent and the food/environment are much better & cleaner. read more

I placed an order through Uber eats. Short rib plate (rice, macaroni salad and steamed vegetables) and small salad. Unfortunately I only enjoyed the steam vegetables. Short ribs and Mac salad were under seasoned. The small salad had over powering raw onions that ruined the salad. The small side of dressing isn't enough for the amount of salad. I was really disappointed in the meal. Not returning nor so I recommend. Chef needs to taste the food. read more

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The food here is average but the portions are huge! It's a great value and the food is pretty decent.

Yaaaa!!! This time the chicken was not burned. The macaroni salad was excellent and the vegetables were even steamed nicely and edible. Be kind and request the chicken that is not burned when you place your order and they will accommodate. read more

It was my birthday today. I chose to try this place again.I was very disappointed. I got a cold plate, with cool meat, not hot at all. It tasted like it was left overseas and they tried to just heat it up. I had a lousy dinner for my birthday. In the past when I came u got a whole piece of chicken and a nice size Korean rib. Or whatever they call that. I got a piece of chicken that looked like someone tore it into. The giblets thing, it was also torn looking. The Mac salad awful! Last time I was there it was good and way better! This honestly was no good. Then I found a piece of raw chicken in my sauce. I almost gagged. I didn't call them, because this was it for me! I will go to Riverbank next time, they always seem to get it right. Below is picture. read more

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We stopped by to have a quick lunch and ordered a shrimp and bbq beef platter with spam musubi. Portions are shareable! Great service and delicious food. read more

Got the chicken Katsu and ate half of it without knowing they served me food with maggots and the chicken was raw. I went in to show them and got a refund but I still think people should know that they have maggots in their veggies so that tells me they ain't checking their food and not washing it. The chicken is also not being cooked properly. read more

Ono Hawaiian BBQ - Maggots - Hawaiian Near Me - Modesto, California

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I like it. They are very good food at a very quick usually love their macaroni salad and their shrimp.

Would give it 0 or negative stars if I could. Drive thru closes at 10, showed up at 9:30. Waited about 10 minutes behind 3 cars. Got up to my turn to speak and no one says anything on the speaker. I see a very obese woman come outside rudely telling some people sitting on the benches that "my store is closed. It's closing, we're done!" Still no one addresses me who's been waiting in my car the whole time. I then had to reverse all the way out and would've hit the chair that was blocking the entrance BEHIND me but thankfully some guys sitting there moved it. Absolutely ridiculous I even have to write this but this is beyond a failure to run a business in that way. All you have to do is address the people you have waiting in line for a business that states they're open. Type of things I bet a corporation would love to know about how this location represents their name. It was still only 9:46 when I started writing this. read more

I love coming here! Recently I've been placing my order over the phone or the app and my food is always ready when I go to pick it up. They also have may promotions on the app. My favorite is the mixed fish meal or the bbq chicken. My kids really enjoy the chicken Katsu. They have little kids meals with small portions. read more

Ono Hawaiian BBQ - Drive-thru does not take these orders - Hawaiian Near Me - Modesto, California

Wasted my time deciding to go here, I am so unhappy with how they run things. I was waiting 20 minutes!!! For these people not to get my order right, They were also very unhelpful when I was trying to describe what I had ordered! I ending up leaving Ono Hawaiian BBQ hungry I am disappointed! read more

You close at 10pm on a Friday night, I'm in the drive through at 9:38pm, I see a car pulling toward your window to get their food but no one is answering the drive through speaker, as I pull up behind the guy in window and ask "your not answering your drive through???"" Your worker responds with "we are done for the night" I said "you close at 10" she responded tonight we are closing 930 tonight..WTH is that about? She just felt like leaving early? I couldn't even pull forward cuz you're literally getting someone's order but refuse to take mine and it's not even 940!!!! Friday MAY 16, 2025 read more

Services is trash. The workers are always mean for some reason. The food is good still.

Hey yall didn't know id ever have to make a review about this but i definitely got food poisoning eating the bbq beef.... i've never had an issue before eating here so something's definitely changed. Please look into this because i love this place & would hate to not come back! I never want to feel this way again :( Do better please!! read more

They are so slow and they are rude. Will not go back and I don't think they'll kiss my business. I don't see how this one will last very long when they're next to In n out. The last time we got an order it was done half ass, and when we complained they didn't do anything about it. read more

The food was so amazing, so delicious. My family and I really enjoyed our dinners! I recommend Ono Hawaiian BBQ to everyone, you'll love it! read more

We are the first customers who came in the store. We ordered the food and sat at the table.....for 20 min. A customer who came and ordered after us got food. We learned later that they forgot our order. Unfollow we were in hurry and couldn't wait more. We gave up the fish. The food (BBQ chicken) is good and we are happy about it. Too bad about the mishap. read more

The worse service. I went to this restaurant on service Rd in Modesto and after an hour waiting for my food, I went to the cashier asking for my food and they told me that they did not give my order ticket to the cook. So I decided to ask for my money back. read more

I ordered the fire island chicken. It wasn't even strips of chicken. The piece were small dry and the sauce was salty. My daughter ordered the chicken Katsu. It too was dry chicken with 1 piece being so hard she couldn't eat it. Macaroni salad was fresh and also the steamed rice but, quality of meat horrible. read more

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This is a great place. Friendly people, prices are just, and food is great! It is a clean place with a family appeal to it. They have a nice dining area with plenty of room for a group. The only thing I would change would be the way the coconuts are now sold. I understand the approach, but the package takes away from enjoying a coconut the way it should be. Lol otherwise, I strongly recommend this place. Thank you kindly for a great and affordable location. read more

Only had two cars in front of in the driver through and it took 45 minutes. Hawaiian BBQ Mix read more

Dissatisfied with there portion and there service White fish is a joke ( frozen patty ) Not happy waste of money read more

Always fresh, but there's a wait. Some items on their paper menu cannot be ordered through the drive through. I come to get my spam musubi fix. Staff has always been very helpful and friendly towards me. read more

Ono Hawaiian BBQ - Drive thru menu - Hawaiian Near Me - Modesto, California

Terrible service from the price I'm paying this isn't acceptable . I do wish do get my order right the next time read more

Ono Hawaiian BBQ - Do better ! For the pricing you have I should at least get some crab and creem cheese inside my crab ragoon . - Hawaiian Near Me - Modesto, California

Ordered pick up through Door Dash. Door Dash instructions specifically stated to pick up the order in store (which I was able to do when I ordered the week prior). I drove to Ono and the doors were closed. They had customers ordering inside but they said they were closing the inside for the rest of the night. They asked me to go through the drive thru. I told them I'm just picking up and my order was ready 10 minutes ago according to the DoorDash app. They tell me to go through the drive thru anyway. I was stuck in the drive thru for 45 minutes to pick up an order that was ready almost an hour ago. Other than the lack of efficiency, food was good this time around but just FYI this Ono tends to burn their BBQ beef half the time. read more

Ono Hawaiian BBQ - Hawaiian BBQ Mix - Hawaiian Near Me - Modesto, California

First time trying their food. Ordered the fried shrimp that came with cabbage, broccoli, rice and macaroni salad. The shrimp were so breaded, there was no tastes. As was the rest of the food, tasteless. Food was cold. There was sauce that actually had some flavor but didn't know what to put it in. This establishment needs to rethink it's food! read more

Slightly disappointed again. In Hawaii, the Mac salad is the star. Whenever I get Ono,there is maybe 3 bites of mac salad. Food is just ok. Drive thru is very slow. read more

I wish I could give a zero. This place is appalling. Over 25 minutes in line for 2 lunch meals that cost more than $25 that I never received. Here is the reason why I did not receive them, I told them I did not want them. In our long wait in line my wife and I witnessed them receiving their food delivery. The door was wide open. The amount of heath violations we witnessed was enough for me to tell the manager what was going on and that I did not want my order. Let's start with two prep people preparing raw food with out gloves on and one was not wearing a mask. There was so much food debris on the floor that it was hard to see the floor. The grime that we saw on the back door, prep table, and bus tubs that they were putting food in was disgusting. I am calling the health department on Monday!!! read more

I had this on 2/15/24 and it was very delicious at a great price for the mini the food was fresh and hot I recommend it to everyone we need one in Los Banos read more

I used to love this place, unfortunately the service has been terrible lately and tonight I ordered chicken Katsu got home and noticed it's raw read more

Ono Hawaiian BBQ - Chicken Katsu - Hawaiian Near Me - Modesto, California

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This is my first time here, and I'm surprised. It was really good for a fast food place. I rather go here than McDonald. Price is good and the food portions were decent. Food 5/5 I got the Hawaiian mix and they were good. Service was good. Location was easy to find and parking was easy. Modesto doesn't have a lot of restaurants, but I would come here again. read more

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Each time I come to this place I get disappointed by how dirty the chicken is it's like they don't clean their grill or how excessively oily their katsu is...they upped the price while the quality remains has stayed shit. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Modesto, California

I ordered two #42, when I got home I realized they forgot the cabbage on both, ruined my dinner, I love cabbage, my son drives me but he had went home, I'm 81 years old. My son came over today we were out and about so I went by to address the issue, they told me they would give me some cabbage today for their mistakes yesterday. I was embarrassed for the place, I eat there all the time, my son thought it was funny, but said that had to be the stupidest thing anyone could offer. I will no longer eat there. read more

Good food. I placed my phone order was told it would be ready 15 to 20 minutes. I came over 20 minutes later and they hadn't even started it. I waited another 15 minutes. Not cool. It was later in the evening, they didn't seem super busy. I wanted to get home to my family with dinner but had to wait even longer read more