I have used this company on and off for a couple of years and until just recently have run into these really shady situations where I can get no response from the branch manager, the customer service people I pick up the phone are so unbelievably rude. I have actually recorded conversations. My last loan request I placed November 2024 and I was on medical leave so I was receiving medical disability, but it was still more than enough to pay my loan and they gave me the loan. They asked me if I wanted to sign up for additional insurance like unemployment and life insurance among others and I signed up for unemployment and I signed up for life insurance. they knew that I was on disability again. I was very clear about that. I gave them the paperwork that I received showing what money I was making apparently two or three weeks into the loan they canceled my unemployment insurance that I was paying for and according to them they refunded whatever monies with no questions for me if I was wanting to cancel it they just did it on their own. They kept the life insurance so they're still charging me for the life insurance, but they took it upon themselves when they realized that I was on medical disability to cancel the unemployment? So when I called and asked what I needed to do in case my medical disability ended and I had to go on unemployment how could I use this insurance that I'm paying for and that's when they said oh that's been canceled. you don't have it and we can't reinstate it and I kept saying well. Show me where I canceled it give me a recording or a piece of paper or something that I signed or the name of the person that I spoke to and they could never get that information and they kept saying somebody will call you and give you more information that never happened so then they have me call the third-party insurance and all they said to me was it was canceled we don't know who canceled it, but you don't have it and you can't get it back so now I'm screwed if I do go on unemployment I no longer have the insurance that I signed up for and nobody there can give me proof of when it was canceled and why it was canceled to me. I believe they realize that I was on medical disability and they decided oh shit. She's probably going to go on unemployment. Let's take this off of her loan without telling me and katrina who I spoke to yesterday told me what we sent you a letter and that's all we're obligated to do. I never received a letter from them stating that they had canceled the unemployment insurance so I have reached out to legal counsel to see what my options are, but I would be very careful using this company. Not only are they unprofessional and rude but the person that I was "lucky "enough to speak to was so vile and rude and so unprofessional talking about her coworkers and how everybody had quit and there's a bunch of new people and we're just gonna have to deal with it as the customer... That's what you have to look forward to . I'm still waiting for the manager to call me but at this point I feel like it would just be easier to hand this over to counsel and stay out of it. I will not allow this type of treatment from someone I am paying !! read more