These people don't have an office there. It's all done online now. They honestly act like 255…read moredollars is 5000 dollars. They said my money doesn't stay ing the account long enough. Well that's because it's a direct deposit account for my pay that I get from this company. I have another bank for another company. All free direct deposits. The I have a 3rd bank that I take the money from the 2 and combine them at my main account Chase. But they won't let me use more than one bank to qualify. Like why not???? Just sit there saying that your money isn't in the account long enough? Duhhh it's in my Chase account. But then i were to run it using my Chase, they say we don't see any direct deposits. The lady kept repeating the same nonsense over and over. What difference does it make. They ask for proof of income and you give it to them. Then they say the money isn't in there long enough long enough to collect it. Thats because I don't pay any bills from that account. But if I did there would be. They don't even care. They don't want to lend money out. They'd rather sit there and make stupid rules and act like 255 dollars is a million. No wonder they can't afford a brick and mortar anymore. They also only look at the day that you say you get paid for income. Well I don't have a payday but they force you to pick one. I had no idea that would mean they only look on that day for income. How lazy is that? I get paid after every shift. So it's all spread out. They didn't care. They didn't try and help get it done in any way, shape or form. I explained all these things to her and she just kept repeating " the money doesn't stay in that account long enough" like a zombie robot who has zero thinking ability.

They employees were very friendly and professional. The experience was swift and really…read morestraightforward. Just be prepared and the result are going to be very satisfactory

The worst place ever! The Latino girl would not let me in and I was there at 4:59 pm! They closed…read moreat 5 pm on Sunday and I even called and told them I was on my way. It is against the law to close your doors during business hours and they would not assist me.Worst customer service ever! This lady was so rude to me and I give them so much business. I will never use them again and neither will any of my friends or family.

Quick shout out to Jason, the teller working on 06/27/26. He was a super cool dude who is just an…read moreexemplary example of what customer service should be. He helped our kiddo complete his first bank withdrawal to buy his first car and showed him so much grace and patience even though there was a long line, he didn't rush him once. Walked him through every step, asked questions, had a great sense of humor and we just wanted to say how lucky you are to have him working at your establishment.

I came here to make a simple wire transaction. Only one person in front of me at 11:10am and I sat…read morehere for over 40 minutes in a non-busy bank. Unbelievably slow, please train the staff to complete tasks.

This branch used to have good service but has lost it's…read moreedge. I came in for service requiring a banker. I waited for a while without interaction. Seeing that I might not get help for some time I made an appointment for several hours later. I received a text and an email confirming, which I thought was a good sign. Arriving promptly on time I was directed to the couch to sit and wait, and wait as long as when I didnt have an appointment. Couldnt take it and went down the street to the branch by Barrons. Dont know what happened but the Ynez branch service is not good anymore.

This location is very clean and nice, Everyone there was very friendly and genuinely cared about…read moretheir customers. Especially CASSIDY who helped me that day she was incredibly sweet, very patient and professional. She really went above and beyond to help resolve my issue with such care and dedication. I truly felt supported and satisfied with the service. Highly recommend!

An amazing experience!…read more I came to deposit some cash and a check and the entire process went super smoothly. My bank teller was also very kind and we made light conversation. She didn't ask for my ID or anything else that other Chase banks do -- which is such a hassle. The place was relatively clean and I was the only one waiting in line. They had a bunch of pens available for customers to take and everything was quite organized. I'll definitely be back in the future!

I have such great experiences every time I visit Chase for various business needs. Olga Contreras…read moreguided me to reopen my business account, and she was very helpful with knowledge to answer all the questions I had. Even though she knew that I was operating a small business, she spent a plenty of time to setup whatever I needed. Thank you so much!

Back in July 2020 I closed a HOME EQUITY line of credit account with California Bank here in the…read moreAV. Now ROLLING FORWARD roughly 5 years later, Feb. 2025 I receive a bill for $15.38 FROM A COLLECTION AGENCY!? Calling the AV California Bank. branch a female rep. states, "you WILL GET the BILLING issue REVERSED ONLY if you physically were to come into a branch!? " Following up on her suggestion, I walk into the TEMECULA branch. & a male associate states, being it was due to a late fee for a checking account!? NOTE,,, I never KNEW & was never ADVISED ABOUT a CHECKING ACCOUNT & he was so sorry he COULD NOT reverse this charge.

I was with First Bank which was bought out by California Bank and Trust. The notification came by…read moremail. I was assured that everything was the same as with First Bank. Cards came in the mail to be activated on March 22. They weren't usable until the 26th. I asked about my auto deducts and was assured that they would be picked up in the bank to bank transfer. They dropped some of my auto payments, causing late payment fees. They offered overdraft protection but charge you $10 per transaction if you use it. A charge came through that they thought was suspicious, Grocery Delivery I've been using forever. There was one unfamiliar charge. Needed to cancel my card. 7 to 10 days for a new card in the mail or $25. to Fed X me a new card. I can't wait to get rid of them. Going to Ally and Old Glory Banks.

Love Frontwave, we opened a new business in Temecula and love being able to have the Temecula…read morebranch down the street. The entire branch is filled with employees with great attitudes; they are always happy and welcoming.

ROSALIE Go Siong is the best banker (universal service representative)…read more She is kind and patient. She helped me greatly. She needs a bonus or raise.