The experience was superb from the time I called to inquire about servicing my vehicle, drinking…read morean espresso in the customer lounge as I waited for a loaner, and pick up with a free car wash. Bella and the crew are amazing. The customer portal explained all recommendations and an option to work on them now or later. Everything is on record. And there have been friendly followups to check on the vehicle post service. I highly recommend Berman Subaru of Chicago:)

Great experience at Berman Subaru! I came by today to get a new stereo system put in my car. I had…read morean appointment and pulled right into the service garage upon arrival. The team greeted me and got me checked in super seamlessly. They let me know it would take about 2 hours for the installation and then showed me to the waiting room. There are two spaces, one bigger one with tables and chairs, and the other with some desk space. I was able to camp out at one of the desks to get some work done while they worked on my car. There is wifi (not the best so I tethered to my phone) and coffee available. Before I knew it the 2 hours was up and my car was good to go! They even gave it a quick wash while it was back there (even though we got it fully serviced and detailed about a month ago). The team is awesome and super responsive. Since it's also the dealership, there were able to do multiple services free of charge (including the new stereo!) They do a great job of building relationships with their clients to keep them coming back. We've been bringing our Forrester here since 2017 and will continue to do so.

Grand Subaru is the absolute best place to but a new car. I purchased a 2026 Outback a couple of…read moremonths ago and I absolutely love it! I also looked at Toyota and Honda, but Subaru was the easy choice. The buying experience couldn't have been any easier. This was the first time I solicited a price for a car online, so I kept waiting for the catch There wasn't one! The price I was quoted was the price I was given at the dealer. No games. It was way less than price quotes I received in person at other local Subaru dealers. Karia Gutierrez greeted me when I walked in and took me to Antony LaPorta, who had sent me the quote. We went on a test drive, he showed me all about the car features, servicing, etc. It was a no pressure experience, something I've never had with a car dealer before. Sandy Cuttone was wonderful! She made the actual purchase of the car and filling out all the paperwork very easy and enjoyable. Jason Zapfel took me thru all of the navigation system features, as well as the safety and operating instructions. He was great! I just returned from a 2,500 mile road trip and the Outback was a champ. Great ride, super comfortable and a joy to drive. This is my first Subaru, and I'm so glad I bought it at Grand Subaru.

Just do not Buy a Subaru here…read more We are longtime Subaru buyers as the support Animal Rights charities Terribly overpriced nothing off the sticker price Anyway we maintain our lovely little Subaru Legacy with the fluid/oil change and interior/exterior detailing Photographs forthcoming

Great technicians. Explain everything and always respectful. They have an app and always know how…read moremy car is doing, what might need fixing, when I need an oil change etc.

They LIE. Usual games in buying, I have seen worse at other…read moredealers. So only 4 of 5 for buying gauntlet. But when I had a known defect, and it cost me $2,000 to fix on the road at a dealer (and 2 nights hotel over a weekend after being towed from middle of nowhere), they just lied. They promised to get back to me. I understand being busy, so I waited for salesman to return call. Then I escalated to manager on duty when I stopped in store (and returned their inventory control fobs). No response after 4 phone calls. Then I escalated to Sales manager. Promise to resolve and work with service manager. Multiple calls later no response since before Memorial day. We are now well past 4th of July and looking hard at Labor Day. Even if they would not honor the problem, I asked if they would reach out to Subaru of America on my behalf to see they support. So 2.5 out of 5 for commitment to customer. The part that really frustrated me is they screwed up filling my license plate transfer for 3 months that they charged for. That set me up for an Deerfield cop with ALPR to give me a ticket that took me hours and hours of time at: - the Secretary of State, - talking to my insurance company, - talking to McGrath (at various levels and waiting for someone else to be in 'tomorrow'), - talking to my lawyer, - calling Springfield office of Secretary of State, and - a whole day to drive up to Waukegan for the ticket costing me more gas, tolls and a day of work. So 1 out of 5 for following their contracted, legal, fiduciary duty to file paperwork with State of Illinois (by simple computer website). I hate seeing a License plate holder from any of the McGrath dealerships on cars around Chicagoland. TLDR: They lie and don't follow up to their commitments.

I had a great customer service experience with my Sales rep Angelo. I was also helped by Miguel,…read moreand the managers Tony and Chris. Thank you for helping me find my first new car, which was a Subaru BRZ Limited 2025!!

Great experience from start to finish! Joe McAvoy was helpful, efficient, personable, and…read morerespectful of our time. And Chris in finance made the process as stress-free as possible. Would recommend!!

Emmanuel was the one who helped me out he was very patient with me and was just a very nice person…read moreover all you can clearly tell he genuinely cared and tried getting me the best deal. He was literally the best. That day I went to like 4 dealers and they wouldn't be able to match him AT ALL. Thank you Emmanuel for making my purchase and experience so smooth. Thank you!

Bought a car and they didnt title it, didnt detail it, didnt give us the extra fob, didnt give us…read morecar mats. Terrible service. Now we are having trouble getting them to properly title the car. DONT BUY A CAR FROM THIS DEALERSHIP!!

My experience with Muller could not have been better, from Ricky and Randy to Luke and Dave their…read moreentire staff is phenomenal. I purchased a used car but they never made it seem like I deserved less because it was used Their caring and understanding is unmatched in any other dealership I've dealt with I would highly recommend anyone to Muller Subaru Volkswagen

The sales men, Bob and Jeremie Martinez were helpful, knowledgeable gentlemen, with whom I was…read morevery pleased. I bought a good used Crosstrek at a fair price. The finance person, a Mr. Rabenda, ruined my experience. I don't believe he was honest and I recommend he be avoided.

International Subaru Orland Park allowed for me to test-drive two cars and get them on the highway…read more That's good. They didn't inform me how they were going to use my driver's license getting scanned, data retention and privacy policies. That's bad. This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up.

​I have been a loyal Subaru owner and a consistent customer at Orland Park Subaru since 2018…read more Unfortunately, I'm writing this as a warning to others regarding how they handle long-standing service agreements. ​When I purchased a new set of tires here on December 12, 2024, I was explicitly promised a "lifetime tire rotation guarantee," just as I had received with my previous tire purchase in 2021. However, when I returned in October 2025, I was told the dealership had changed their policy in January 2025 and would no longer honor the lifetime agreement for my tires. ​While they granted me "one final rotation" as a "favor," they made it clear they would not honor the terms I was sold on just weeks before their policy change. It is now May 2026, and I am still deeply disappointed. A policy change should apply to new sales, not retroactively cancel promises made to customers who already paid for a product. ​I chose this dealership over competitors like Discount Tire specifically because of their word on lifetime services. Now, that trust is gone. ​Note to management: I have sent an amendment email to Subaru Customer Service regarding this breach of the original sales agreement and am currently waiting on a response. I hope to see this rectified, as 8 years of loyalty should count for more than a retroactive policy shift. ------------- For transparency, I've updated my Google review with the dealership's resolution. While I acknowledge management ultimately corrected the issue, the experience and process were still poor, which is why I am keeping my current rating. I hope the dealership improves internal communication moving forward so other long-term customers do not experience the same confusion. https://goo.gl/maps/BmF1BnWMReMSGwdZ6?g_st=ac ___________ UPDATE #3 5-20-2026 Editing my review because after spending additional time and energy responding to corporate regarding my customer advocacy concern, I was then asked to complete a satisfaction survey about the experience. I do appreciate that corporate responded promptly and reached out to the dealership, which resulted in a personal email correspondence with me. However, I remain disappointed with the overall handling of the situation. Corporate stated that the dealership informed them that "their service team sent email correspondence in September 2025 regarding the policy change." Unfortunately, that completely misses the original point of my complaint. My concern was never about whether a future policy change was communicated -- it was about the fact that I purchased a new set of tires in December 2024 with an explicit "Lifetime Tire Rotation" guarantee. To the manager's credit, he ultimately agreed to honor the tire rotation as originally promised for myself. However for others in my same predicament, it reflects poor business practice to revoke guarantees after customers have already relied on those promises when making a purchasing decision. Policies can change moving forward for new customers, but retroactively changing terms for existing customers undermines trust and customer confidence. There are many businesses that continue to honor the commitments they make, and that level of integrity matters.

I had the best experience buying my car with Xavier! He was so kind and helpful. He knew what he…read morewas talking about and he was honest and transparent. He was professional, friendly and personable. The dealership is very lucky to have him on their team! Thank you SO much Xavier! :)

Avoid! Bad feeling overall after visiting this dealership on Saturday. Not sure where to even…read morebegin. - New Ram 1500 posted on their site for $65,799 with doc fee and tax should be around $72k or so out the door. They came out with a sheet that said $83k and change. ‍ - So from the start, talking/texting before I came in and asked for the OTD number, they were saying they are so busy and only have two managers that can't take the time to send numbers over the phone - that should be the one and only sign not to go to this dealer. But I went anyways. - Went in just after 6pm and it's a ghost town and I got a weird, cold, creepy feeling right off the bet. I know they close at 7pm or so but still. No one in sight. - Syed (I think) was the salesperson that came out after few minutes and was nice but seemed inexperienced. - Test drive, didn't really want or need to do it as I already drove a couple others at different dealership and at this point it was just about finding the right color/options and price. The weird thing for me was the salesman went with us on the drive and it felt weird as I've test drove and bought a few vehicles in the last 10 years and don't think I remember someone going with us in the last eight or so years. Felt a bit rushed and like an Uber driver, turn here, turn here and back to dealership within probably 10 minutes. But okay, let's get to the numbers. - Another guy comes out, sales manager or finance manager I'm assuming and brings out a printout of the numbers - mind you they could have texted or emailed that sheet before like many other dealers do and not wasted anyone's time. Website price $65,799 and right off the bet he says they've been having issues with the system or website and prices could be wrong. Same price it's been for a week and still is now. Just a bunch of bs and lying ‍ This size dealership can't fix the system pricing ‍ So like I stated before, with the numbers posted and confirmed earlier over the phone with some woman, should be roughly $72xxx or so out the door. Came out with $83k and said it was a mistake on the site. That's a big mistake with over $10k difference. - While waiting for the numbers, my wife asked for the key as she wanted to sit in the drivers seat. No problem and she went but then after a bit I guess the sales guy went outside while I was talking to the other manager. Not sure why but she thought and had a feeling like he thought she was going to steal the vehicle or something - Where I believe they make money/scam with uninformed customers is financing as they tried to push financing a bit few times and I already said I was approved through my bank but was willing to do Stellantis financing if it helps the deal or there are extra rebates. - Next thing I get is thank you for coming and a hand shake. No negotiation or anything, as they figured they were wrong and didn't even plan on trying. Not sure but that was just a weird interaction that even my wife said she's never experienced before. So for that I thank you, as my time is valuable and you already wasted too much of it with the lies/tricks. - Before coming to this dealership, well avoid it, so many better and friendlier ones around Chicago and suburbs. But if you must, get them to give you a complete OTD, out the door number/sheet with vehicle price, trade in, financing, rebates and everything listed. I broke my own rule and went in anyway, just to see the lies and waste my time. Live and learn everyday. - Bonus, $90k msrp truck and the tailgate or split part did not work. Isn't there a delivery inspection when you receive the vehicles to your dealership...? Friends told me to avoid Napleton's but their "low price" tactics got me to come out and have a new kind of experience that I never want to experience again. Live and learn ‍

My most recent experience at The Autobarn Nissan was wonderful. Every encounter with an employee…read morewas kind and genuine. The salesman that assisted me was John. John was patient, helpful, knowledgable, friendly, and determined to help find me my very first car. He was able to provide me facts about the Nissan Altima that I did not know and allowed me to explore the different options presented. He also made sure I would be receiving the best deal. When dealing with the finances aspect, I was able to work with Lewis. Lewis broke down the plan, warranty, and finances so I would be able to understand all aspects of what I was purchasing. I can easily say that I am so happy I have purchased my first car and Nissan at the The Autobarn. They are extremely helpful, hardworking, insightful and even made the experience swift/fun. While all receiving the best packages/plans for my big purchase. Thank you!

100% DO NOT get your car serviced here. Their tech installed our battery incorrectly - lost our…read morebattery mount and then blamed it on us because we didn't have pictures of the battery mount beforehand. Who takes pics of their car battery? If you do come here, DO NOT work with Vince or Joe. I noticed 6 days after we got our battery replaced when our car wouldn't start. The cables weren't properly tightened and the battery wasn't mounted. When I brought the vehicle in, they said the process would take 15-20 min to fix. I waited for almost 2 hours. I worked with Vince (advisor) and Joe (service manager), who told me that since I didn't have evidence the service director couldn't refund me on the last installation. But they also told me that their technician would've told us last time if we didn't have a mount. So either way, it was their fault and they should've compensated me for compromising the security of my car and also for inconveniencing me and causing me to lose half a day of work. They did install a new mount for free but I had to go through the trouble of fixing their mistake. They obviously do not care about the quality of their servicing.

Excellent service they really deliver results! I've been working with this company for two months…read moreand I'm impressed.

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