The worst customer service no phone calls back get the run around then they will pick a insurance…read morecompany under false pretenses then they will cancel you I would not trust theses clowns to insure anything please don't fall for this scam

Insurance has been gone out of hand in the past few years. Each year is a headache for me to search…read morefor a reasonable company. A friend gave me Briteline. They are awesome!! The communication is easy. Trey is very professional and has extensive knowledge. He is able to find me a good rate very quickly. He's very patient to answer my questions and gave good recommendations to my situation. Briteline also provides a service to existing customers to re-shop for a better rate when existing policies are due for renew. It will be a tremendous time saving for me. I wish I knew them sooner.

Tracy is very professional on the phone, friendly and helpful. She helped us with our vehicle…read moretransfers today.thank you!

I have had a great experience with Bill Nelson - State Farm. Their team is professional,…read moreknowledgeable, and provides insightful guidance to help me understand my coverage and make informed decisions. I appreciate their responsiveness, attention to detail, and commitment to providing excellent customer service.

Jen is such a good and trustworthy agent who only has your best interests at heart. Highly…read morerecommend her agency.

WOW!! Jennifer and her team made me feel like family. They really wanted the best for me and my…read morechoice in coverage. Thanks for the kindness.

I had been working with this agency for about a month. Was working with a gentlemen named Greg…read morePuka. Gave me a quote for home and auto. Agreed to both policies. One month later I was towed and went to submit my towing expense to find out that my home was insured but my auto was not. At the time the quote was $187 a month on eft. So they ran a new quote today and my new quote was for $347 a month eft. I would not use this agency or any allstate agency ever again. Poor customer service. I will also report to the department of insurance.

The other day I called Allstate Insurance Company on Kaneville Rd. in Geneva Il in quirring about…read moreinsurance and I dealt with the most unpleasent person. Her name was Bridget Graham. She was rude, very short with her answers and the answers she did provided me did NOT even answer the questions I had. The commerical says, 'Your in good hands", well not with this sales rep. She was awful. I will be calling there corporate office, as well. I was very unhappy to say the least!!!

My mother, Sandy Marcum asked me to write a review on her behalf. Like most of our parents, mom…read moreisn't exactly up to speed on how to navigate today's technology, which is why I'm typing this review for her. She asked me to stress how incredibly responsive Bruce was to her needs. While transitioning to retirement, mom needed to convert her company plan over to a Medicare plan. The process is full of complications to comply with the corporate and Medicare requirements to get signed up. Bruce was always responsive to her needs and ALWAYS responded to her calls and texts immediately. Bruce did an excellent job of walking her through this process and minimized the stress associated with enrollment. If you are someone who yearns for the days to work with a professional who actually takes pride in their work, then Bruce is the man for you! I highly encourage you to contact Bruce for your insurance needs.

I thought I did alot of research going into the meeting with Bruce. Bruce was excellent at asking…read morequestions and putting me in the right policy for me. You need the person with expertice in dealing with the companies to help you with such a big decison. Brice took the time to answer all my questions and is a wealth of knowledge.

I reached out to BWM on their website looking for a quote for home and auto. Christina contacted me…read morequickly, and we had a great email/phone conversation about coverage and what my needs were. She was able to get me quotes right away, and when I decided to move forward, the process was easy. They quote insurance for a lot of A+ rated companies, and I went with a big name brand, but still saved a LOT over my old insurance company. All I'm really looking for is a good price, good insurance providers, and most importantly, great communication. So far so good! Thanks Christina, and thanks BWM!

I recently had to get my first time driver son his own car insurance policy, I was having no luck…read moreuntil I was referred to Michael Wulff by a friend. He was absolutely fantastic, great fast responses, patient in his explanations of the different types of insurance cover and overall brilliant service, we ended up with a very reasonable plan for my son with great cover. I would 100% recommend and will definitely be using again !

Mark Michel, of Elite Insurance Solutions, LLC, has been a wonderful insurance agent. He has always…read morereturned my emails and phone calls promptly, has given us outstanding service, and even suggested a new company for our auto/home insurance which saved us a lot of money.

From the owner: Elite Insurance Solutions proudly provides comprehensive…read moreinsurance solutions throughout Illinois and the surrounding states. Our direct service area includes IL, IN, WI, MI, while holding licenses in many other states in order to fit our customer’s needs. With 100 combined years of service supplying the insurance needs of individuals and businesses, we are a trusted source for quality insurance protection. As an independent Insurance Agency, we have access to over 20 insurance carriers allowing us to find the right solution for our customers.

We have been with this location and State Farm over 10 years…read more But for the past year the service has been terrible, the agents really don't care keeping up with the business or following up for more.We will stay with State Farm but had to move to another location with agents that want out bussines.

My previous insurance company was getting pricey. I went to Richard Lewis - State Farm Insurance…read moreAgent and began working with Melanie. Melanie was very friendly and knowledgeable. She made no promises or guarantees, but provided me with several options and talked me through each of them. On decision day, I met Mr. Lewis, who was friendly and engaging (we talked about fishing). Ultimately, their prices were better for the same level of coverage. Melanie made the process easy and explained all the steps about switching along the way. By far, an experience I thought I was going to dread, but it was easy and painless.

I have had State Farm since 1989 and moved to the fox valley area in 2001 switching my agent to the…read more1103 Main st location in St Charles. I have home and auto which I have filed a couple claims through over the past 23 years and have had only positive experiences. Chris Knapp and his team provide excellent customer service and timely responses any time I make a call or send an email. I would highly recommend them to any of my family or friends!

Hands down the most unprofessional agent I have ever worked with. Highly unresponsive to emails,…read moreimpolite, and unprofessional. Took no ownership. I do not recommend working with Chris.