Really great bank with friendly service & good interest rate loans. Check them out for checking &…read moresavings accounts. Overall good experience.

From the owner: The guiding philosophy at First American Bank has always been that your financial well-being is our…read moretop priority. Whether you're a family wanting a home equity loan, a small business looking for a better way to process credit card sales, or a big company setting up Health Savings Accounts for its employees, our people are focused on you. We listen to your specific requirements and concerns. We pair you with professionals who have the knowledge to evaluate your needs, and the decision-making authority to provide solutions quickly and efficiently - without a lot of bureaucratic red tape. The bottom line is that for sophisticated products and personal service, there's no better choice than First American Bank. Just think of us as the bank that does more for your money...and for you. First American Bank is a full-service bank with locations in Illinois, Wisconsin and Florida.

Locally owned bank located on Mannheim Road just south of North Avenue. Friendly helpful staff. Has…read morea drive through or walk in, easy in and out.

This is one of the worse place to work. Where pay is below minimum wage. Managers are lazy personal…read morebanker are rude. Never seen such bad work environment. Very bad place to work

I purchased a CD about 4 years. I went to cash it in but didn't have the certificate. Although it…read moreis strictly a computer entry, they charge me $25.00!

On 6/21/23 at 4:45pm I walked into the Melrose Park branch on 25th and North Ave. in hopes to open…read morea checking account. There were 3 people at the front that greeted me, I thought they were 3 tellers but find out later after speaking with the 1 gentleman that the one in the middle was a banker. I was told that it was too late for me to open an account because there were no bankers on sight although there was 1 there, but she didn't open any accounts passed 4:30 according to her. The gentleman then proceeded to tell me that I can return back the next day as long as it's before 5:15 I can be helped. I agreed and returned on 6/23/23 at 4:34pm. This time there was a banker to the right helping a customer, the other "banker" that sat in the middle and 1 young lady to the right of her at the front desk. I was told again that I might not be able to be helped because the one banker to the right was busy and the 1 that sat in the middle doesn't open any accounts passed 4:30 although it was 4:34! The lady I was talking to asked me to have a seat that she will try to reach the banker that was occupied to see if he can help me. Once I sat down the banker walked up to the front desk and told them he is too busy in which he was, they were all talking as if I couldn't hear them and even spoke in Spanish as if I couldn't understand. Eventually, I just became frustrated and told them not to worry I will find another bank. While I walked out, the young lady in the middle sarcastically said to me "Have a nice day!" I could not understand how they would turn away a person trying to open an account out of pure laziness. The experience I went through with this bank in those 2 days really made me glad I didn't open an account with them. Horrible customer service, the unwillingness to work makes you wonder how I would be treated had I opened an account with them. Dodged a huge bullet there. I would not recommend this bank to anyone.

This location staff unprofessional, they don't know how respectful , Ruth, they don't tell you how…read morelong you have to wait , sat there 30min then say hold on,

I hate people and I hate banks. Unfortunately, I had no choice but to open an in person account at…read morea brick and mortar bank today. My dad requested that I use Chase. Fine. I walked in, already feeling bad for whoever was going to be offended by my continued existence. "Can I help you?" *deep sigh indicating resignation to this awkward reality* "blah blah, blah blah." "Okay, let me take your id and check on that for you." We sat down. I remarked that I would be amicable to the same furniture/arrangement in my own living room. "This is fine." I commented to David. The check in woman walked over to us, gently swinging her emotional support water bottle. "Blah blah, blah blah. But blah blah." "Oh. How long?" "About 20 minutes." I had been expecting her to say "come back next week with an appointment." 20 minutes was fine. It didn't even take that long. Sincerea came and got us just a few minutes later. "How's your day been?" "Blah blah, people are awful, blah blah." She didn't take it personally. Nor did she take it personally that I hate bank fees. Nor did she balk at the bonus code, or the out of state check to fund the account. Easy peasy. . . And I think Sincerea is probably fun at parties. 10/10

Horrible!!!! I went in to open a bank account without an appointment and was told they were too…read morebusy to help me. I then made an appointment for 1:00 p.m., but when I returned, they again said they were busy and couldn't see me until 3:00 p.m. What kind of customer service is that? Who turns away someone trying to bring in their money and business? Didn't deserve the one star but had to give it a star rating.

The two stars are for Rudy who was my banker and did his best to help me. I was trying to close an…read moreaccount of my moms who recently past away. The people in "the back office " made that as difficult as possible. It took 3 trips to Elmhurst until I finally said I'm not leaving without the check. This is the worst bank I have ever dealt with. I recommend to stay away.

Closed my acct after many moons with them. Danny Farnan was the banker who closed the acct. Never…read moreasked why or anything. Ctfu! There are many other banks out here! Things drastically changed, obviously not for better either.

Ben helped me today and he was Patient, Understanding and very Professional! I had a fabulous…read moreexperience ! Thank you BEN for being a wonderful human being !

Get your money out of this bank ASAP!!!…read more If I could give negative stars I would. Do not trust this bank. They take good checks, reject them, misplac them, then take the money out of your account and do not even bother to notify you, then lie and try to balme their incompetence on the other bank. I do not know if they are trying to scam patrons, its just inexcusable incompetence, bad equipment, bad management or what. Regardless, do not depend on this business to handle your money. Update: what I was told after several hours and the last few days of trying to resolve an issue is that they had a system wide issue causing good checks to be rejected with a "bad image" or "duplicate check" error. What have they done about it? This branch denies it and blames it on : -inexperienced staff. -The check having a "stop payment" placed on it (blaming the person who wrote the check). -they tried to claim that the FDIC / FED rejected the checks. Then they deduct the money from your account, tell you to go get a new check and ultimately just continue to inconvenience the victims of their error. It is absolutely inexcusable what they are doing. I have never had to deal with a bigger liar than the manager Antonio. Priscilla is the other manager and she is beyond unreliable. She swore up and down on the phone that she would get to the bottom of this issue but when I visited the bank - she was MIA. Honestly, with all the conflicting information I have heard from multiple representatives I seems to suggest that they have had some major data breach and are trying to keep it quiet. Not surprising though since they apparently only communicate through Microsoft Teams... which is not secure enough platform for healthcare but apparently Credit Union 1 thinks it is secure enough for your private data. If they had been honest from the beginning, and assured us that they are fixing the issue- that would be totally different. Things happen but the lies and subterfuge is absolutely deplorable. Dont trust your money with people much less a bank who is clearly lying to you. They are so incompetent they can not even get their story straight.

I went to this place to get my car and I had Selfa help me she's very good at what she does I…read morecouldn't get anyone better for better service and car selection and honestly I couldn't have picked any other better dealer . Even though I hate dealers this one did the job. Even though it took a while because of some things I didn't bring they gave me a chance to use their car to grab the things I needed to leave from there driving and the best of all the conversation with her was great . I would highly recommend people to go to this dealer you guys get great service ,great help , and the best of all great inventory in cars to choose from so don't waste time and get your car from my girl Selfa she's the best ! .

This place is terrible. I paid off my car total sitting at $17,897. This should be my last week of…read morepayments, but I called just to make sure. They are saying I own an extra $17,000 because of interest. I'm going up there tomorrow, and if they don't give me the right paperwork that matches mine, I'm going to sue.