On 6/21/23 at 4:45pm I walked into the Melrose Park branch on 25th and North Ave. in hopes to open a checking account. There were 3 people at the front that greeted me, I thought they were 3 tellers but find out later after speaking with the 1 gentleman that the one in the middle was a banker. I was told that it was too late for me to open an account because there were no bankers on sight although there was 1 there, but she didn't open any accounts passed 4:30 according to her. The gentleman then proceeded to tell me that I can return back the next day as long as it's before 5:15 I can be helped. I agreed and returned on 6/23/23 at 4:34pm. This time there was a banker to the right helping a customer, the other "banker" that sat in the middle and 1 young lady to the right of her at the front desk. I was told again that I might not be able to be helped because the one banker to the right was busy and the 1 that sat in the middle doesn't open any accounts passed 4:30 although it was 4:34! The lady I was talking to asked me to have a seat that she will try to reach the banker that was occupied to see if he can help me. Once I sat down the banker walked up to the front desk and told them he is too busy in which he was, they were all talking as if I couldn't hear them and even spoke in Spanish as if I couldn't understand. Eventually, I just became frustrated and told them not to worry I will find another bank. While I walked out, the young lady in the middle sarcastically said to me "Have a nice day!" I could not understand how they would turn away a person trying to open an account out of pure laziness. The experience I went through with this bank in those 2 days really made me glad I didn't open an account with them. Horrible customer service, the unwillingness to work makes you wonder how I would be treated had I opened an account with them. Dodged a huge bullet there. I would not recommend this bank to anyone. read more
