I am so sad this branch is closing! We love everyone that works here. Carla S was really wonderful…read morein helping us with moving money and wiring for closings. We will be sad to not see the same friendly faces we were used to dealing with. In this building we've been through 4 banks in 30 years and this one was our favorite.

What an old fashioned, friendly bank. I've literally been banking at that sight since my Communion…read more,long ago. Whoever is in charge of HR has done a wonderful job . We love the welcoming security guard and Lola went out of her way to help us. We have met with other personal bankers in the past and they have always treated us like we are worth millions. We appreciate your service and say thank you.

Liz was very helpful,patient and nice with me while assisting me with my loan process. Thankful for…read moreher kindness and patience I will come back to see her soon

dear credit union I my name is Jefferson. I've been member for over 30 years I hope this message…read morefinds you well I am writing to express my sincere appreciation for the exceptional customer service I recently received from Jimmie Liz's adrienne Leslie from the moment I reached out regarding impressed by professionalism efficiency and kindness displayed behavior that stood out for example your teams went above and beyond the patience and knowledge shown while addressing my questions made me feel valued customer as a customer it's rare to encounter such dedication and care in customer interactions and this experience has not only resolved my issues but also strengthened my trust in your band please extend my gratitude to your team for their exceptional efforts thank you once again for prio excellent customer service

My checking account was hacked . They knew and froze my account immediately. I was on the phone…read morewith First Personal for less than 2 mins . I was on the phone with with Comcast to cancel a payment took me 5 phone calls with Comcast for over an hour trying to get a live person . HATS OFF TO FIRST PERSONAL!!!

Although it was only a couple hundred dollars, i pulled my money out a couple weeks ago. No…read morefamiliar faces there anymore since about the last month. I went in there to open a checking account & was going to transfer $100 from the savings to the checking. The young cashier tells me the savings acct has a $200/min. requirement or fees occur. I questioned her, as I've had the account for a decade, & it was always $100/min. She then in turn asked an oriental girl who was a "personal banker" & she states she "didn't know". Then another woman pops in from a back office, I'm guessing the manager, & she tells me it's always been $200. I stated to her about my having the $100/min since I opened it. Then she asks the cashier (full circle)! Then it was determined that it my acct was from the days of First Friendly & they don't grandfather accounts,... even to keep customers, & that First Personal will be out soon with ALL SORTS OF NEW FEES. At that time, a withdrawal slip was requested & I withdrew my entire amount....with the cashier asking me if I still wanted to go below the $200/min to avoid fees (lol)!! I laughed, shook my head, told her to give me my money & let me gtf out of here. NOW!.....do what I did & go down to Byline Bank at Archer & New England & ask for the manager, Mikalya Fuentes. Professional & very personable, she advised me that their senior checking account would fit me well...$100 to open but NO minimum balance to keep, & free checks, & no B.S.

Went into the bank to get a new Debit card and saw the excellent helping Employees that you see…read morethere every time we go there to do anything Banking related. The excellent Employees we always see are Tina.Sharon,Ahmad not sure I spelled her name right and Sandra and al the Employees who do a great job at the at the teller windows and drive up windows.This time I saw an Employee named Michael Ross who did a great job helping me with my new Debit card.He was very versed in everything that I asked him and on a scale of one through 10 he was better at a 12 as he answered all my questions with Patience and a smile. Looking forward to going back to Old Second very soon.

The teller was very friendly and helpful when making my deposit. Also made sure I didn't need any…read moremore help before I left.

0 STARS to the INFINITY POWER!!! Horrible, horrible, horrible company, executive management, and…read morecompliance management. I had over $200,000 in my account and wrote checks to pay my vendors and contractors totaling around $20,000, and then another set of checks totaling around $35,000. I processed the checks through the bank's OWN online check system on 8/9/23 and the second set of online checks on 8/21/23. These were all lawful checks paid to vendors, employees, law firms, and landlords. The checks were backed by my lawful funds in my lawful account; the vendors are lawful vendors, landlords, and law firms, who provided me lawful services and properties. WITHOUT even telling me, LAKESIDE BANK rejected all but TWO of the checks. These are lawful vendors who provided me with lawful services, and expected timely payment. I did not find out until THURSDAY 8/24/23 (note that my checks were processed through Lakeside's OWN ONLINE CHECK SYSTEM on 8/9/23 and 8/21/23) and that the checks that were supposed to be issued through the online portal were rejected... meaning that because of LAKESIDE BANK'S mismanagement, meddling, and unscrupulous practices, each vendor who was to receive my lawful funds did not receive it.. putting their business and personal lives and financial lives at great risk. LAKESIDE BANK is poorly managed, behaved irresponsibly, and behaved in an unscrupulous manner. Had they simply TOLD ME that they did not want to honor my good and lawful checks processed through THEIR OWN system, I could have made other payment arrangements to my LAWFUL vendors and landlords. Instead, their poor and unscrupulous practices put me and my vendors at risk. LAKESIDE BANK broke its fiduciary duty to me and broke its trust with me. This is a horrible bank with terrible management, terrible compliance, and terrible practices. One of my law firms is in process of filing a complaint with both the FDIC (Federal regulators) and the Illinois Department of Financial Regulators.

The lemonade stand equivalent of a bank. Total joke of providing any help. I understand this is…read moreshouting into the void but here I am telling you not to bank at Lakeside. Had an issue & their employee had neither solutions or apologies for something that was their fault. Lame that I've been banking here since 8th grade but loyalty is dead.