I just switched my personal and business accounts over to Flatirons Bank after being with one of…read morethe big banks for years. What a huge difference it makes banking locally! Feeling part of a community is important to me, and I always disliked the coldness of big banks. They never got to know me as a person, they knew nothing about my business vision, and didn't care to ask. The wonderful people at Flatirons Bank will make you feel welcome in a way that only a small community bank can. It's easy to contact them when you need something, things get resolved immediately, and they truly care about you. Their products and services are fantastic as well! There's nothing I dislike about this bank. If you can't say that about your bank, it's time for you to switch, too! :)

Note that the other 5 star reviews were from over 7 years ago. I was there yesterday to inquire…read moreabout a small business loan. The young man who "helped" me let me know that the person who I needed to talk with had just left. I said no problem. And was thinking he would he facilitate connecting with them ...instead he kept asking me personal questions about my business and the amount I wanted to barrow without any privacy or rapport building. I let him know I'd be happy to share those details with the person who could help me but he ignored my expressed boundary and kept asking... no eye contact, no acknowledgment of the boundary I had just communicated, no actual professional understanding of business. Then to top it off, the person he said would call me in 30 minutes never called! This bank may have been great 7 years ago but things have changed!

I've never liked banking with Chase until last week when a drive through teller named Rachel went…read moreabove and beyond to help me with a work transaction. I've never felt more catered to. I had driven to Wells Fargo (I do not bank with them) to try and cash a check written from a Wells Fargo business account. Despite the fact my employer HAS an account with them and the check was for work, they were unwilling to help me and wanted to charge me fees. On a long shot I tried Chase, knowing I did not have enough money in my bank account to cover the check. Rachel went above and beyond, checking with her supervisor if it would be okay to honor the check. She was kind and courteous of the situation. I had previously considered closing down my Chase account to open up an account with a credit union, but finding out that I had such an awesome team of tellers near my house has completely changed my mind.

no access to ATM after hours. drive through ATM was taken down and you cant access the lobby ATMread more

Vinaya was extremely helpful and professional with getting our client taken care of! Highly…read morereccomend!

I opened a checking and debit card account working with an employee named Sally. My case was a…read morelittle complicated and Sally showed tremendous knowledge and patience. She got me a debit card immediately. Thank you so much.

I've been banking with them for years. Always open and informative. They take my calls right away.read more

The Bank of Colorado in Longmont is one of my favorite banks. The management and staff are super…read moreresponsive and have always done a great job fulfilling my banking needs. It's always a pleasure to work with them.

I have banked there for over 20 years and have ALWAYS found them to be helpful and friendly. Their…read moreon line banking platform is user friendly. I highly recommend this banking company. I have visited and utilized their banks throughout Colorado.

Personal bankers are very good, but tellers are untrained and the one in charge is quite rude. I…read moream tired of having to see a personal banker every time I go in, because the teller does not know what she is doing. Long lines and long waits to even get to a teller. The travel credit card is worthless; even with a travel advisory it is constantly declined overseas due to the paranoia over fraudulent charges. If it does not work for a visa in an immigration office, what good is it??

I loved this Credit Union!!! I misplace too many debit cards…read moreand had to have new ones remade. So they kicked me out of their credit union. I'm so sad I have used credit unions almost all my life. I love the way there.Accounts are set up. Where whatever you're looking for all you have to do is put the name of the merchant in or the amount and they all pull up and you can see what you're looking for right away.

Great prompt and knowledgeable customer service. Everyone is friendly at this branch.read more

Spent 7000 on a car. Should be reliable. Spent 4500 on repairs. This dealer will tell you that its…read morein good running conditions. No leaks. I had to change valve covers, ac compressor, battery keeps dying, many problems that THE MECHANIC THEY USE KNOWS ABOUT. AC works for a couple days because they recharged it knowing it will go out again. Putting a family in a car thats worthless and not safe and wont start half the time is a big issue. Been through scan dealers like this before. Thanks for nothing. There should be no trust given do this dealer.

Of the 20 cars that I've bought, this was by far the easiest transaction. I had an idea of what I…read morewanted and contacted Cheryl Mensch on a Wednesday. She located what I wanted that day and the next day, Thursday, she brought the vehicle to me for a test drive. I was sold on the vehicle and on Friday Cheryl delivered the vehicle to me at my home. From the time of my initial conversation with Cheryl on Wednesday afternoon, to delivery of the vehicle Friday at noon was less than 48 hours. It's hard to beat that for time or convenience. Got my vote. By the way, it was a Toyota Venza.

Human errors not forgiven…read more.. If you ever want to know how a "favorite" credit union handles customer service, accidentally make a "human" error on a payment. I did just that! The amount of credit card charges on last month's statement came to $595.69. I pay my statements - in full - monthly. In error I read - and made last month's payment - for $595.64 - technically .05 short of the statement amount. This month, an additional charge of $7.86 appeared on this month's statement - apparently representing interest charges for the "human" error I'd made in making last month's statement payment (actually, statement font is also relatively small). Thinking that the solution would be relatively simple, I'd call; tell the truth ("I made a mistake"), beg for forgiveness ("this is the first time I've ever done this")...and try to bring some "reality" (read: "humanness") to the situation ("since I'm a good, consistent customer...can you waive this fee"). Here's the OUTCOME...I MUST pay the EXACT amount on this month's statement ($579.18 - which besides credit card charges for the month includes the $7.86 interest charge for the "human" error made in misreading and paying last month's statement). Once this month's payment has been received by them, they will "take it under consideration" whether to "credit back" that interest charge onto next month's statement. Looks like this particular credit union 1) has little regard for "human" error; 2) struggles with recognizing "reality" - yikes for a measly .05; 3) that they would force, make and put a trusted, reliable customer (for over 30 years) through this kind of hoop-jumping torture. After 30 minutes on the phone with this financial institution, I've definitely learned a lesson. Truly ridiculous MY ADVICE: consider other financial institutions for your credit card needs. I've never encountered this type of twisted "customer service" from the folks at Chase. Maybe it's time to switch to only using them?!

Fantastic credit union offering everything one could need. From mortgages, to savings accounts, to…read morefree notaries (for members) and free document shredding (for members) their team has you covered. Their parking lot is huge and there are tons of shaded spots. Don't have time to walk in - use their drive through. There are frequently two staff members sitting near the front door to help guide you to your appointment or teller. Tellers are friendly and helpful (Rosa is my favorite) and their beverage machine is top notch. You can make anything from a flavored seltzer water, to a dove chocolate hot cocoa, to an espresso or tea. The machine actually suggested I ramp up my hot cocoa to a peppermint one - and suggested I add some peppermint tea - how creative. They are highly involved with the community sponsoring outdoor movie viewings and guiding you along through the seasons. Today I saw a map and guide for fall leaf peeping that even included suggested stops for food and shopping along the route. If you are looking for a place to hold your money or request money for a big purchase (ask for Chris Cullen - he's the best loan officer around) definitely check them out!

I found Steve Craig two years ago when we were dealing with $36,000 of Credit Card debt from…read moremultiple companies. Steve was very upfront about what he could do, and couldn't do. Some companies will not negotiate, Steve let us know which ones where more apt to settle. The process is not fast, it takes time. On average, we settled about 40 cents on the dollar. Steve does have a fee, that is explained up front. He does not work for free, nor should he. There are also tax implications that you need to understand. He is very flexible with payment arrangements. There is no magic bullet that will make your debts go away, but there is a strategy that will help make some of them less of a mountain. You also need to work with budget planner to help make sure you don't repeat the patterns that got your into the mess in the first place. Today, we are negotiating settlement on the final account. Within 12 months, $36,000 of debt will be gone. That's a big weight off our backs.

Steve helped me with a debt where the company involved was very hardline other than taking the…read moreinterest off the debt. Negotiating for me Steve saved me a couple of hundred dollars, which helped. Thanks again Steve