I belong to another credit union but visit SBCU for their ATM machine (Many CUs are networked, so…read moreit's easy to use a nearby location if your CU is located out of town.) Always a great experience. The ATM is located inside the branch, so that's nice - and SBCU's space is clean and inviting. Easy deposits, easy withdrawals - in paper denominations of your choosing, so not getting a bunch of big bills, then going to a grocery store to buy a pack of gum to break a twenty. So far, so good... 5 stars

Nice neighborhood credit union that opened a few years ago…read more This location is on corner of Blossom and Artesia Blvd. There's a small parking lot with adequate parking. There's a current promotion for opening an account. Rates are comparable to other credit unions.

I was very impressed with how great I was greeted by Kassandra & Luis. Kassandra took care of me &…read morebriefly explained to me everything I needed to know! I'm coming back, I heard great stuff about Oportun!

Please do not take out any kind of loans with this business. You will pay an outrages amount of…read moreinterest on a small loan. You are better off borrowing money from friends and family or selling your personal belongings. Also they will provide you with low customer service during the repayment proccess. They will not update you of any issues that may prolong or increase the cost of the loan. During the Covid 19 relief they allowed to postpone payments but continued to charge a crazy interest rate monthly. Just dont. Take a financial course at a community college if you are ending up at one of these places. This is financial rock bottom.

Great Credit Union responsive to their members. We had a disagreement about something and they were…read morewilling to accommodate me.

We wrote a check for $3,183 that was stolen and cashed by someone named Deja Woods-Vargas, and…read moreKinecta said "it was determined that no error occurred" because of "untimely notice". So it is our fault for this fraud, and Kinecta will not help us get our money back. We wrote a check for $3,183 to pay our tax to the United States Treasury in June 2025. Someone by the name Deja Woods-Vargas stole it, altered it, then cashed it at a US Bank on 07/11/25. Kinecta did not catch this fraud. When we checked our Kinecta app, it showed the check was cleared but no imaging of the check was available at that time, so we did not know the check was stolen. It was not until we did our tax return, and found out this fraud on Saturday 2/21/2026. We went to Kinecta as soon as it opened on Monday 2/23/2026 to report this. The Kinecta people at the branch were very nice and helped us complete the paper work. One person told us not to worry, the evidence was convincing because we had the copy of the original check that clearly was altered later. We were told it would take 3 months for this to resolve, and we would get our money back. Three months passed, and we heard nothing from Kinecta, so we called Kinecta, and was told the case has been resolved, and a letter had been sent to us. We did not receive the letter, so we went to the Kinecta Branch the same day to get a copy of this letter. We took a photo of this letter and attached to this review here. This letter does not mention that Kinecta had tried to contact US Bank. It just said that it had determined that no error occurred because of untimely notice. The Kinecta person at the branch told me "untimely" because the check was cashed on 7/11/25, and we did not notice Kinecta until 2/23/26, which was over 6 months after the fraud occurred. So it is our fault and Kinecta will not do anything to help us. At that time, we left the Kinecta branch and file a police report as well as reported this to the FTC (Federal Trade Commission). After that I called Kinecta back, and was told by the Kinecta representative that since we had filed a report with the police and the FTC, the case is worth to be reopened and reconsidered again. We did not hear anything back from Kinecta for three weeks, so today I called Kinecta back, and was told the case had been closed, and the fault is ours because of the "untimely" notice. We asked Kinecta representative why Kinecta did not even try to contact US Bank to recover our stolen money. She replied that Kinecta had contacted US Bank, but US Bank denied the claim. We asked her for Kinecta to send us something in writing that Kinecta actually had contacted US Bank for us, and the Kinecta representative replied "there is nothing there regarding this to send us", so Kinecta can not send us anything in writing that shows Kinecta had actually contacted US Bank to help us recover our stolen money. So we paid #3,183 for this lesion. We hope that this will also help other people to know that Kinecta as a bank puts Kinecta first, and not members first. We will be taking our money somewhere else where we can trust. There are good people working for Kinecta that we will miss, and we truly wish these wonderful people well. Many of these people work hard and want to help people. We will leave Kinecta because Kinecta as a bank does not need us. It just wants people's money with no caring. We also no longer use checks for payments if possible. Now we paid our taxes and other payment online with traceable account transactions.

Worst experience with a bank. Deposited a check on 03/29./24. Was told check funds would be…read moreavailable by Tuesday. 04/02/24. Found out on Tuesday that check was still in fraud prevention. Went into branch at 12710 Hawthorne Blvd, Hawthorne CA. Asked for manager he sent teller to tell us that an additional hold was being extended. We insisted on talking to the Manager that's when we met Jose Lopez (manager) he told us the check was fraudulent and the checking account would be closed.He also said it would effect future ability to open an account because fraud alert would be placed on records with check system. He went on to say we said that wreceive a legal document to take to another bank and we could present that document to a new bank but it wouldn't be the actual check. Called the Attorney that issued the check and she said check was cleared on 03/29.24. Called back to Citi bank and talked to Timothy in fraud prevention and did conference call with Attorney. The attorney verified with Timothy (city bank) fraud prevention that she issued check and the check was cashed on 03/29/24. Timothy then said he had to call her directly and he would call us back never heard from him. Called back a 2nd time and talked to Noel. He started entire process over. He put us on hold alleging he tried to call lawyer back but He couldn't reach her. He kept putting us on hold. While on hold I called Attorney office and got her Assistance immediately who stated no one was calling. When Noel finally came back and I told him that I had just talked to the office he informed me the account would be closed in 3 days for fraud. We asked fot a Supervisor got Jem she said she would call the attorney in thf morning .3/3/24 Talked to Gabriel he can't confirm check with Lawyer. We were told at branch to call and ask for someone in USA. Everyone we spoke to refused to transfer us. Finally today we got USA and was told phone system doesn't allow representatives to reach attorney with a 213 area code. So everyone was lying. We have a number to call in USA now. So at last we talked to Sade a representative at CITI bank in USA. She verified validity of check with attorney and has taken steps to take account and debit card out of fraudulent closer status and reinstate account. But it takes up to 2 weeks for this process even though check cleared same night it was deposited into Citi bank. This has been humiliating. We were told by branch manager in front of customers that it was fraudulent activity. We have hooked to at least a dozen people who blue smoke up our butts. And last thing we have been told is too wait Talked to Mart today. He first said stated that account was being Finally Clearec

Loyal customer for 20 years. They claim I was five days late on my payment once and charged me…read moreover $500 in interest.

I've had the most remarkable experience in my entire Wescom membership journey--and I'm not…read moreexaggerating. It was a moment that truly stood out. Fred Snelling, the Wescom Branch Manager at 2871 W. 120th Street in Hawthorne, CA 90250, and a fellow veteran, went above and beyond to address my concerns and align them with a thoughtful, responsible vision for the future. As a 65-year-old Marine veteran, I'll admit I can sometimes have an on-and-off attitude, but Fred understood me perfectly, and I'm deeply grateful for his patience and insight. I don't know if Fred is a Christian, but his kindness and demeanor certainly reflected that spirit. I'm so impressed that I'm eager to refer my son, wife, and best friend to open accounts under Fred's leadership. If you're ever at this branch, be sure to say hello to Fred Snelling--he's someone who truly makes a difference.

This branch has a drive-thru! I love this branch specifically for this reason. Wish that all branch…read morewould have this ability.

Called to ask them how much it would cost to cash a check. I'm in torrance. Why would I drive down…read morethere if its going to be expensive to cash a check. I told him the amount to check. I told him what kind of check it was he couldn't tell me 1 or 2 or 5 % how hard would that have been. The guy said you could come and check it out i'm not allowed to give any information over the phone. How about just saying I'm too lazy to figure it out or asking someone what the percentage is.

Great service here my go to spot for my cashiers cheque's on the monthly check them out & I'm sure…read moreyou'll say the same thing!

This branch is infuriating. To access a safe deposit box, you have to sign in to see a banker, same…read moreas anyone opening a new account or replacing a debit card. You will be waiting a minimum of one hour to be helped because the branch is chronically understaffed. I believe they let this happen because most of the clientele here are working class and and just accept this kind of treatment as the norm or choose not to speak up that it doesn't have to be this way. Even with three indoor banking machines, I've seen more than 20 people in teller lines. Its only saving grace is that bankers and tellers are patient and knowledgeable for the most part when you do finally get to see them.

Extremely disappointing experience at the Hawthorne Chase branch. The woman at the window was rude…read moreand dismissive from the start. She made an unnecessary comment implying I never withdraw money from my account--even though there was a clear record of a withdrawal just two weeks prior. Then she took my valid California driver's license and demanded a second form of ID, which felt unnecessary and intrusive. All of this while sarcastically asking if I was "having a good day." I asked for my ID back and walked out. I won't be returning to this branch and don't recommend anyone else waste their time here either.

I had to cash a check and and make a deposit and this this was my first time going inside of the…read morebank usually I go to the ATM but since I needed money back in specific bills I went inside. Everybody was nice and friendly and it was very clean the teller was polite and had me out the door in minutes , it getting close to Christmas so I have to start saving i know i know Im Mr. Last minute.

I was a bit strapped for time and I was hoping this stop was gonna be quick (needed to do a teller…read moretransaction.) I was in, I was out, and that's how it should be! I was walking outta there wondering if I actually got what I needed done so quickly. Yep! Dotted my i's and crossed my t's, all good and done! Now that's my kinda bank! Keeping them on my radar!

I went to this bank today with my dad because we were hoping to open a new bank account. When we…read morearrived, there weren't many people waiting, so we thought we would be attended to fairly quickly. We did not have an appointment because a few days earlier, we had spoken with a banker at the El Segundo location who told us that an appointment was not necessary to open a new account, although there could be a short wait. Unfortunately, our experience at the Torrance Sartori location was not very welcoming. I'm not sure if the gentleman assisting customers was the manager, but his customer service did not leave the best impression. He seemed very overwhelmed and, in my opinion, was not very friendly or approachable. At one point, several customers went to let him know that the ATMs inside were not working, and his responses did not sound very polite. I even noticed one woman walk away rolling her eyes and shaking her head after speaking with him, which made me feel like we weren't the only ones who were having an unpleasant experience. Around noon, he came over to "update" us and explained that we most likely would not be seen because customers with appointments had priority. We completely understand that appointments take priority, and we were willing to wait. However, he then continued explaining that he needed to take his lunch and that he was booked for the rest of the day. At that point, we decided to leave and went to a different branch in Hawthorne. Thankfully, our experience there was completely different. We were helped right away by Ms. Cindi Valdivia, who was extremely kind, welcoming, and helpful. She went out of her way to make my dad feel comfortable while helping him open his new account. She even offered my toddler crayons and drawing paper to keep him entertained while she assisted us, which I thought was incredibly thoughtful. Afterward, another banker at the Hawthorne branch asked me how my day was going. I explained what had happened at the Torrance Sartori location, and they told me that, from their understanding, someone trying to open a brand-new bank account should generally be given priority and that they weren't sure why we had been treated that way. Overall, I really appreciate the wonderful customer service we received from Ms. Cindi Valdivia and the other staff at the Hawthorne branch. Unfortunately, I cannot say the same about the Torrance Sartori location. The experience felt very unwelcoming and frustrating, especially when we were simply trying to open a new account. Thank you Cindi for your help you definitely deserve a raise!

The service is had here was okay; nothing to rave about. I usually use the only 2 atm machines the…read morehave outside to deposit my checks and/or withdraw money.

Let me start my review by saying - if in doubt, don't be! Fix your credit is hands down a life line…read moreof a new life. In this economy we all are struggling to find our way. While struggle? Fix you credit can make your world a bit more simpler by rebuilding your credit to gain a lot more dollar of your hard earn money. Everyone struggles, we all make mistakes. Hardship is real, but fix your credit gives you back a chance of a new beginning. Don't stress the mess of your credit - let fix your credit get you back to YOU! Sandra and her team are beyond knowledgeable. Let their expertise help you gain what you already work so hard for. I highly recommend - you have nothing to lose but GAIN!!!!

Sandra and team are amazing! They have helped me increase my and my husband credit score…read moretremendously. Sandra and team are hardworking and have exceptional customer service. I am very grateful for Sandra and team! Top communication great work and amazing personality! Sandra goes beyond and provide great connections! We were able to sell our home because of her reference! We would have never been able to without the hard work! And with our credit score increasing so great, we are able to move into a new home! We are beyond grateful and blessed to have an amazing team! Highly recommend!