This branch is infuriating. To access a safe deposit box, you have to sign in to see a banker, same…read moreas anyone opening a new account or replacing a debit card. You will be waiting a minimum of one hour to be helped because the branch is chronically understaffed. I believe they let this happen because most of the clientele here are working class and and just accept this kind of treatment as the norm or choose not to speak up that it doesn't have to be this way. Even with three indoor banking machines, I've seen more than 20 people in teller lines. Its only saving grace is that bankers and tellers are patient and knowledgeable for the most part when you do finally get to see them.

Extremely disappointing experience at the Hawthorne Chase branch. The woman at the window was rude…read moreand dismissive from the start. She made an unnecessary comment implying I never withdraw money from my account--even though there was a clear record of a withdrawal just two weeks prior. Then she took my valid California driver's license and demanded a second form of ID, which felt unnecessary and intrusive. All of this while sarcastically asking if I was "having a good day." I asked for my ID back and walked out. I won't be returning to this branch and don't recommend anyone else waste their time here either.

Worst experience with a bank. Deposited a check on 03/29./24. Was told check funds would be…read moreavailable by Tuesday. 04/02/24. Found out on Tuesday that check was still in fraud prevention. Went into branch at 12710 Hawthorne Blvd, Hawthorne CA. Asked for manager he sent teller to tell us that an additional hold was being extended. We insisted on talking to the Manager that's when we met Jose Lopez (manager) he told us the check was fraudulent and the checking account would be closed.He also said it would effect future ability to open an account because fraud alert would be placed on records with check system. He went on to say we said that wreceive a legal document to take to another bank and we could present that document to a new bank but it wouldn't be the actual check. Called the Attorney that issued the check and she said check was cleared on 03/29.24. Called back to Citi bank and talked to Timothy in fraud prevention and did conference call with Attorney. The attorney verified with Timothy (city bank) fraud prevention that she issued check and the check was cashed on 03/29/24. Timothy then said he had to call her directly and he would call us back never heard from him. Called back a 2nd time and talked to Noel. He started entire process over. He put us on hold alleging he tried to call lawyer back but He couldn't reach her. He kept putting us on hold. While on hold I called Attorney office and got her Assistance immediately who stated no one was calling. When Noel finally came back and I told him that I had just talked to the office he informed me the account would be closed in 3 days for fraud. We asked fot a Supervisor got Jem she said she would call the attorney in thf morning .3/3/24 Talked to Gabriel he can't confirm check with Lawyer. We were told at branch to call and ask for someone in USA. Everyone we spoke to refused to transfer us. Finally today we got USA and was told phone system doesn't allow representatives to reach attorney with a 213 area code. So everyone was lying. We have a number to call in USA now. So at last we talked to Sade a representative at CITI bank in USA. She verified validity of check with attorney and has taken steps to take account and debit card out of fraudulent closer status and reinstate account. But it takes up to 2 weeks for this process even though check cleared same night it was deposited into Citi bank. This has been humiliating. We were told by branch manager in front of customers that it was fraudulent activity. We have hooked to at least a dozen people who blue smoke up our butts. And last thing we have been told is too wait Talked to Mart today. He first said stated that account was being Finally Clearec

Loyal customer for 20 years. They claim I was five days late on my payment once and charged me…read moreover $500 in interest.

Jessica was very helpful and professional, she greeted me when I entered the door and asked me if I…read moreneeded any assistance and she was able to solve my issue with an online app

Read the reviews after the negative experience. Had I read the reviews, I would not have gone to…read morethis place. The biggest issue with this place that I experienced is the wait time for simple stuff. Moms came in here to select a PIN for her ATM. Although Zulma Herrera (BOA employee who assisted) was nice, professional, and apologetic for the 1 hour wait time. It did take at least an hour from the time moms requested a PIN # change to actually changing her PIN. Yet there was only 1 customer ahead of moms. Excellent experience with Zulma. Which is the only reason this location didnt get a 1 star review. As we had terrible experience with wait time.

Rosa Solache is amazing. I had so many questions & concerns coming in. She showed so much patience…read moreand understanding. She answered everything I wanted to know & guided me in the right directions, gaining confidence along the way. Rosa's experience in doing what she does made mine a whole lot easier & I cannot thank her enough!

I can't give Brandon Johnson of Kinecta Credit Union enough praise. I was discouraged before…read morearriving to the bank because the phone teller service was absolutely zero help when trying to resolve my account issues. Mind you I spent a total of nearly 2 hrs over 3 different phone calls and my problem was never resolved. Brandon assisted me inside the branch and took the time to completely understand my situation and reached out to the correct department to resolve my issue the same day. He was also very thorough in explaining me the processes and where the confusion may have occurred. He was committed to resolving my issue. Brandon help was tremendous and very much appreciated.

Chris for business needs HES THE ABSOLUTE BEST . Any time we need assistance he is prompt…read moreprofessional and reliable. Glad he's on our team for banking needs

customer service! i've been a customer for 30 years and i needed a money order. i asked if they…read morecould waive the $10 fee, Luis lied and told me that only managers could do that and there was no manager on duty. i say he lied because i wanted to withdraw a large amount a month or so ago and they didn't have the cash so the banker said they could give me a cashier check and they would waive the fee, and it was not a manager - you don't value me so why should i bank with you

i have been having a lot of personal in housing problems to the point where i get so mad that i…read morelose my mind and forget my my password (two banks) ! i couldn't take care of my business because of my password i went to california credit union i tried to do it myself, and it will not let me! i i was unable to retrieve it online, so i went in! i had the pleasure of working with jazmine vasquez. she. was very pleasant and knowledgeable.‼ she did not give me the runaround. she handled it. it was done. i'll give jazmine a ten and recommend anybody coming to california credit union in inglewood‼ thanks again for jazmine

Very nice representative. I've been coming to this branch for well over 10 years and I can honestly…read moresay that I have never once had a problem with a teller nor a banking issue . The lines are always short , tellers are friendly, helpful and polite , it's always just a great experience. The only issue would be the occasional parking lot being a bit crowded since they share the out with several other businesses but that's not their fault So it you're looking for a credit union I'd suggest checking this one out in Inglewood on Century right by Costco .

This feels like "just another Wells Fargo branch," but they do all the little things right…read more First, this is a low-traffic location despite sharing a parking lot with Habit, Chipotle, and Walgreens. It's also in a quiet, safe neighborhood and near El Segundo business campuses and buildings, so the average clientele is nice and well-behaved. While there are some younger tellers here, they are friendly and not judgmental when you need to make a transaction for a more significant than usual amount, such as withdrawing or depositing several thousand dollars in cash. The ATMs are never busy, and the parking lot in front of them is well-lit. Plus, there is always foot traffic to and from Habit and Chipotle, so you never feel isolated when using the ATM. Pros: * Friendly and welcoming staff with immediate greetings and helpful guidance. * Efficient service with minimal wait time despite a busy branch. * Knowledgeable employees, even with younger staff. Clear explanations and thorough responses. * Comfortable environment. Clean, professional, and organized setting. * Convenient location right on PCH. * Feels safe. Cons: * Limited privacy. Some financial discussions took place in desk areas with low walls. Feels like an open space. * Only open until 5 PM. * Closed on Saturdays.

The bank is very spacious, yet--unfortunately--there is only one employee (a teller) and the…read moremanager. I waited over 25 minutes and couldn't get served because the teller was tied up with another customer and the manager was struggling to cope. I don't see the point of having six service counters when there is only one employee; it is the worst bank I have ever dealt with.

Received an offer for an account. The appointment process was super easy. Was able to get a…read morechecking account and my very first credit card. The young man who helped me was super patient. Nice and tidy location

Great service. Very clean branch. Was in and out in a breeze. Was able to get a personal loan from…read morethe banker in less than 30 minutes.

I've had the most remarkable experience in my entire Wescom membership journey--and I'm not…read moreexaggerating. It was a moment that truly stood out. Fred Snelling, the Wescom Branch Manager at 2871 W. 120th Street in Hawthorne, CA 90250, and a fellow veteran, went above and beyond to address my concerns and align them with a thoughtful, responsible vision for the future. As a 65-year-old Marine veteran, I'll admit I can sometimes have an on-and-off attitude, but Fred understood me perfectly, and I'm deeply grateful for his patience and insight. I don't know if Fred is a Christian, but his kindness and demeanor certainly reflected that spirit. I'm so impressed that I'm eager to refer my son, wife, and best friend to open accounts under Fred's leadership. If you're ever at this branch, be sure to say hello to Fred Snelling--he's someone who truly makes a difference.

This branch has a drive-thru! I love this branch specifically for this reason. Wish that all branch…read morewould have this ability.