This branch is infuriating. To access a safe deposit box, you have to sign in to see a banker, same…read moreas anyone opening a new account or replacing a debit card. You will be waiting a minimum of one hour to be helped because the branch is chronically understaffed. I believe they let this happen because most of the clientele here are working class and and just accept this kind of treatment as the norm or choose not to speak up that it doesn't have to be this way. Even with three indoor banking machines, I've seen more than 20 people in teller lines. Its only saving grace is that bankers and tellers are patient and knowledgeable for the most part when you do finally get to see them.

Extremely disappointing experience at the Hawthorne Chase branch. The woman at the window was rude…read moreand dismissive from the start. She made an unnecessary comment implying I never withdraw money from my account--even though there was a clear record of a withdrawal just two weeks prior. Then she took my valid California driver's license and demanded a second form of ID, which felt unnecessary and intrusive. All of this while sarcastically asking if I was "having a good day." I asked for my ID back and walked out. I won't be returning to this branch and don't recommend anyone else waste their time here either.

Loyal customer for 20 years. They claim I was five days late on my payment once and charged me…read moreover $500 in interest.

Anthony the personal banker greeted me and allowed me to take a short cut since I am limping with a…read morecane.He proceeded to process my transaction which needed a manager approval.Mirta the branch manager walked over and signed off promptly and was friendly and thanked me for coming in.I felt respected and appreciated.This will be my go to branch.Thank you Anthony and Mirts!

Jessica was very helpful and professional, she greeted me when I entered the door and asked me if I…read moreneeded any assistance and she was able to solve my issue with an online app

Read the reviews after the negative experience. Had I read the reviews, I would not have gone to…read morethis place. The biggest issue with this place that I experienced is the wait time for simple stuff. Moms came in here to select a PIN for her ATM. Although Zulma Herrera (BOA employee who assisted) was nice, professional, and apologetic for the 1 hour wait time. It did take at least an hour from the time moms requested a PIN # change to actually changing her PIN. Yet there was only 1 customer ahead of moms. Excellent experience with Zulma. Which is the only reason this location didnt get a 1 star review. As we had terrible experience with wait time.

Rosa Solache is amazing. I had so many questions & concerns coming in. She showed so much patience…read moreand understanding. She answered everything I wanted to know & guided me in the right directions, gaining confidence along the way. Rosa's experience in doing what she does made mine a whole lot easier & I cannot thank her enough!

I can't give Brandon Johnson of Kinecta Credit Union enough praise. I was discouraged before…read morearriving to the bank because the phone teller service was absolutely zero help when trying to resolve my account issues. Mind you I spent a total of nearly 2 hrs over 3 different phone calls and my problem was never resolved. Brandon assisted me inside the branch and took the time to completely understand my situation and reached out to the correct department to resolve my issue the same day. He was also very thorough in explaining me the processes and where the confusion may have occurred. He was committed to resolving my issue. Brandon help was tremendous and very much appreciated.

customer service! i've been a customer for 30 years and i needed a money order. i asked if they…read morecould waive the $10 fee, Luis lied and told me that only managers could do that and there was no manager on duty. i say he lied because i wanted to withdraw a large amount a month or so ago and they didn't have the cash so the banker said they could give me a cashier check and they would waive the fee, and it was not a manager - you don't value me so why should i bank with you

Took too long, employees are taking and customer need to waiting 1 hour for the cashier. 6…read moreemployees in the desk and 2 cashier..

Very nice representative. I've been coming to this branch for well over 10 years and I can honestly…read moresay that I have never once had a problem with a teller nor a banking issue . The lines are always short , tellers are friendly, helpful and polite , it's always just a great experience. The only issue would be the occasional parking lot being a bit crowded since they share the out with several other businesses but that's not their fault So it you're looking for a credit union I'd suggest checking this one out in Inglewood on Century right by Costco .

I had another great experience working with Alan Shelley at California Credit Union! Alan took the…read moreinitiative to let me know that I was eligible to refinance my home at a lower rate. This was greatly appreciated because I do not keep my eye on the mortgage rate market since I am terrible at financial planning. Alan saved me over $200+ each month on my mortgage payments and all the closing costs were covered by the credit union. An incredible deal. Alan made the process seamless for me and explained all the technical details. Whenever I had a question about the technical jargon, Alan would break it down for me in layman's terms. I am a big believer in nonprofit banking, so it felt really great to not only refinance with a credit union but to also know that my mortgage remains with the credit union for the remainder of its term. I've been banking with California Credit Union for many years -- my savings and checkings accounts are with CCU and I hope to stay with them for the remainder of my time on earth!

This feels like "just another Wells Fargo branch," but they do all the little things right…read more First, this is a low-traffic location despite sharing a parking lot with Habit, Chipotle, and Walgreens. It's also in a quiet, safe neighborhood and near El Segundo business campuses and buildings, so the average clientele is nice and well-behaved. While there are some younger tellers here, they are friendly and not judgmental when you need to make a transaction for a more significant than usual amount, such as withdrawing or depositing several thousand dollars in cash. The ATMs are never busy, and the parking lot in front of them is well-lit. Plus, there is always foot traffic to and from Habit and Chipotle, so you never feel isolated when using the ATM. Pros: * Friendly and welcoming staff with immediate greetings and helpful guidance. * Efficient service with minimal wait time despite a busy branch. * Knowledgeable employees, even with younger staff. Clear explanations and thorough responses. * Comfortable environment. Clean, professional, and organized setting. * Convenient location right on PCH. * Feels safe. Cons: * Limited privacy. Some financial discussions took place in desk areas with low walls. Feels like an open space. * Only open until 5 PM. * Closed on Saturdays.

The bank is very spacious, yet--unfortunately--there is only one employee (a teller) and the…read moremanager. I waited over 25 minutes and couldn't get served because the teller was tied up with another customer and the manager was struggling to cope. I don't see the point of having six service counters when there is only one employee; it is the worst bank I have ever dealt with.

Received an offer for an account. The appointment process was super easy. Was able to get a…read morechecking account and my very first credit card. The young man who helped me was super patient. Nice and tidy location

Great service. Very clean branch. Was in and out in a breeze. Was able to get a personal loan from…read morethe banker in less than 30 minutes.

I've had the most remarkable experience in my entire Wescom membership journey--and I'm not…read moreexaggerating. It was a moment that truly stood out. Fred Snelling, the Wescom Branch Manager at 2871 W. 120th Street in Hawthorne, CA 90250, and a fellow veteran, went above and beyond to address my concerns and align them with a thoughtful, responsible vision for the future. As a 65-year-old Marine veteran, I'll admit I can sometimes have an on-and-off attitude, but Fred understood me perfectly, and I'm deeply grateful for his patience and insight. I don't know if Fred is a Christian, but his kindness and demeanor certainly reflected that spirit. I'm so impressed that I'm eager to refer my son, wife, and best friend to open accounts under Fred's leadership. If you're ever at this branch, be sure to say hello to Fred Snelling--he's someone who truly makes a difference.

This branch has a drive-thru! I love this branch specifically for this reason. Wish that all branch…read morewould have this ability.