This branch is infuriating. To access a safe deposit box, you have to sign in to see a banker, same as anyone opening a new account or replacing a debit card. You will be waiting a minimum of one hour to be helped because the branch is chronically understaffed. I believe they let this happen because most of the clientele here are working class and and just accept this kind of treatment as the norm or choose not to speak up that it doesn't have to be this way. Even with three indoor banking machines, I've seen more than 20 people in teller lines. Its only saving grace is that bankers and tellers are patient and knowledgeable for the most part when you do finally get to see them. read more

The last time I was at this branch and older Indian women came pushing through the doors, bypassing everyone waiting and tried to push past the line and go to the front. When the employees nicely let her know she needed to wait in line she pretended to spit at one of them and tried to hit a woman with her cane. After her little outburst, I thought for sure they would be escorting her out. However, they only made her wait on the side for a few minutes and then allowed her to cut the line and go to a banker. If I tried to hit somebody with a cane, I would be arrested. The woman was extremely coherent. She was not handicap. She was just entitled. Allow allowing one customer to swing at employees and then stay with the rest of us is absolutely unacceptable. She had an outburst at me in the parking lot and pushed me to get past me inside the door and then assaulted an employee and they allowed her to stay. While LA can be a strange place, allowing a disgruntled and violent person to stay with the rest of us is extremely unprofessional and unacceptable. I do not feel comfortable or safe at this chase location. Get it together Chase, you're not the only banking option... read more

Extremely disappointing experience at the Hawthorne Chase branch. The woman at the window was rude and dismissive from the start. She made an unnecessary comment implying I never withdraw money from my account--even though there was a clear record of a withdrawal just two weeks prior. Then she took my valid California driver's license and demanded a second form of ID, which felt unnecessary and intrusive. All of this while sarcastically asking if I was "having a good day." I asked for my ID back and walked out. I won't be returning to this branch and don't recommend anyone else waste their time here either. read more

They close at TWO bot 4p! You'll need to update your system; got folx walking up in there with a purpose only to b turned away!

This chase bank is an absolute fucking shithole. The 5 atm's outside almost never work. There's constantly a homeless person just lurking by waiting for people to use the atm's and then proceeds to ask for money. The service here is awful and overall it's just a terrible and shitty place read more

I had the pleasure of visiting the Chase Hawthorne Branch what excellent customer service. My first visit I had an appointment with the bank manager, Nikki Samuels and while waiting in the customer waiting area was pleasantly greeted by several bank employees. Once I met Nikki I could tell she was a wonderful person and her staff had the same amazing presence. I enjoyed my meeting with Nikki who is not only polite and professional but also a positive light in a world often filled with darkness. A great personality and I can see her employers mirror that same glow. On my second visit, the same thing, positive and professional as well as just down to earth pleasant. I highly recommend this branch and the wonderful staff that appears to love what they do! Tell Nikki that George Upegui sent you! Highly recommended read more

Chase Bank - Banks & Credit Unions Near Me - Hawthorne, California

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The main manager from here is absolutely rude and racist. She gave uncalled for attitude towards me and my mother who had made an appointment for today. She was rude, disrespectful and racist. I will be putting a complaint with HR read more

Came here on Saturday around noon to open a couple of accounts. The place was dead. There were two tellers and two customer service reps. One of the customer service reps was helping a customer. The second customer service rep was playing on his phone. The tellers were helping a customer and I was next in line. When I walked up to the teller I said I was there to open a couple of accounts Her reply was Yeah well we're busy. So I asked if there was no one available and she said No we are all booked up today. I guess I will continue with my credit union even though it's far and inconvenient. read more

NEGATIVE 10 STARS. I received a check from a company written by Chase and wanted to cash the check and then make a deposit to my account. They said I had to deposit the check first, this is their branch policy. After calling customer service the told me it was a branch policy, not a Chase policy. This is B.S. I won't be using this branch ever again. No mas! read more

Today I walked into this bank and was immediately profiled, ashley wilkins the teller was constantly giggling while supposedly verifying my check, I can hear her ask her manager if she should cash it or not then they both giggled (very unprofessional) and said that they would not cash my check despite it being legit, Instead of just returning it to me she even went as far as stamping it on purpose to cause further trouble. I contacted customer care and they said to talk to the issuer and have them call the bank directly to verify, what a joke. Im glad I don't bank at this bank! read more

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have more workers to open new accounts, brought in my little sister had to wait in the bank teller line, then when we got there she asked for two forms of ID only to say they have a appointment time at 1pm. NO ONE WAS IN THE BANK WHY DO WE HAVE TO SCHEDULE AN APPOINTMENT FOR. When i first open my account at this branch the whole process was smooth fast forward a decade later and the service is poor. read more

Very unprofessional! I also have never seen a bank allow their employees to play Spanish music on their speakers. read more

Manager was rude and disrespectful.. I came inside Friday to open an account but the system was down because of the outage worldwide so I came inside Saturday after work at about 1:30pm immediately after work and they told me they can't do it because they close in 20 minutes.... I explained that I was told it would be ok to do because the system was down the previous day but was denied because the manager said he wanted to GET OUT ON TIME read more

With any luck, you'll find that 2 out of their 5 ATM Machines are semi-functioning... and of course, don't have the courtesy to put up a sign to indicate what machines aren't working... so you may need to go hooping from one machine to the other to find the one that may perhaps, be enabled to process your transaction. Unbelievable. read more

By far the worst chase bank ever. I waited nearly three hours to see a banker. There wait times are unnecessarily long. No one acknowledges that people have been sitting, waiting for hours. I'm not sure if there short staffed at this location or what the problem is but this is a constant issue. Who has the time to sit in a bank for 3 hours just to speak with a banker.....seriously?? At least offer some type of apology or make it seem like your trying to help people....but just allowing people to sit in a waiting area that you KNOW have been waiting for a service for hours is highly unacceptable. Save your time and energy and go to another location! read more

I use the ATM outside this branch 98% of the time and they are always dirty, dusty with trash. With the money chase makes, they should have at least one associate doing rounds to make sure the ATMs are clean for their clients. read more

I've got to say ... banks surely know how to make money off of you. For instance, you have a couple of transactions made into your account automatically and you have enough for one of those transactions. If the other transaction goes through then you'll be charged the overdraft charge. Now here's where they make their money. Let's say you have $60 in your account and one transaction is $99 and the other is $31. Both were pending the same day since they are being deducted from your account automatically from the vendors. Instead of taking out the $31 first since you have enough for that in your account, they take out the $99 transaction so both transactions are overdrawn. This happened to me a few times already and I do not appreciate the tellers telling me to call the 800 number when I could speak to one of their managers. Seriously, as soon as I can calm down and have the time to close my account then I will. Chase is just ridiculous. read more

Chase Bank - Banks & Credit Unions Near Me - Hawthorne, California

The absolute WORST customer service ever received at a Chase bank. I've been here for almost an hour and still haven't been helped. I'm on their list but whether or not they are helping people on it is a mystery. One banker checked it once, "helped" them or turned them away, I'm not sure, it was quick... Then disappeared for 20min. Do not come inside if you need to take care of something. Just go to another branch. Severely understaffed and long lines. Employees that don't have any answers. Everyone acts like they don't know what they are supposed to do. Not sure if it's management related but this is a poor excuse for a chase branch. If you just need to ATM, you're fine. read more

20 minutes in line!!! Wow the bank only cares about fees and not customer service. People should start to vote with there wallets and send a message to this bank. I don't bank here just have car loan with them..I was considering banking with this bank...but I will wait and see. read more

Chase Bank - I can not believe the lines here at this bank. I think customer service has lost its meaning here. - Banks & Credit Unions Near Me - Hawthorne, California

I wanted to open a new account so i set up an appointment online and they are only doing telephone meetings. I have no problem with a phone meeting but i set time from work to be available at the time they gave me and they never called! Not even an email or a call to reschedule. I called the direct line to the person that was supposed to call me and no answer, called the Branch like 20x and no answer. Very unprofessional. read more

Such a sad waste of time. Spent over an hour waiting, just for a "we can't help you right now." I'll never come back to this POS.

BofA and Kinecta near by. Citibank across the street next to a grocery. For my ninja's with multiple accounts! Hollaaaaa!!!! Lol This bank is going under some weird renovation at the moment. They just installed a multitude of NEW atm's that can do $3,000 or $30,000 per transaction. I'm not sure about that number, so don't quote me on it. But it's some sort large number that's suppose to take the load off of tellers. Unfortunately, most people are afraid of change...so they still line up..smh. I was told that they were taking away the business window. I don't agree with this but with these new ATM's, I can understand why they would do this. Regular customers with deposits and withdrawals should use these new machines while larger, more complicated transactions should be done at the window...too bad people won't do this. The customer service is nice. Nothing special or nothing bad. Just the service you would expect at a bank. The lobby and location are great as well. Next to other banks on a fairly new and populated street with other business around so you can get multiple errands done and pick up some food along the way. The parking is small. And there is a hidden lot behind this place. If you're lucky enough to get street parking in the newly redone street, then get that! It's a bit crowded and difficult at times to get in and out of their small lot on the side. There's a LARGE Police station near by so this feels like the safest bank on the safest street. 4 atm's on the outside also...way more on the inside now 1/7/2016. read more

Chase Bank - New ATM's are half the work force here now. - Banks & Credit Unions Near Me - Hawthorne, California

Came to change the name in my account . The wait is over 1 hour . Poor customer service . Very disappointed.

I had a great experience with banker Jeff he's really professional and I really liked the way he handled opening my new account I waited about 30 mins w/o appoint there is a long wait time due to short staff but I don't believe that's the employees fault if anything it's corporate or management. All I have to say is that Jeff is awesome his customer service was amazing and I appreciate that being a first time chase customer. I highly recommend him and his services. 5 star service thanks again! read more

There are many bad qualities about this bank. They're are not organize. The bankers don't do not try to help you instead they try to kick you out and find reasons not to help you so they can clock out. I wasted a whole hour and a 1/2 waiting and I got turned away. So my best advice go to a different a Chase location because this one you will not be satisfied leaving here. Their focus is the time and not the customer. read more

The worst vhaee bank I've ever been to. This is the 4th time I wait more than an hour to speak with a banker. Not because they're busy but they're short staffed. 1 or 2 banker per shifts... Horrible service I'm considering leaving chase for another bank read more

There's a reason reviews have given this location two stars. ALMA CASTANEDA IS TERRIBLE AT HER JOB AND HAS ZERO CUSTOMER SERVICE. She turned us away from an appointment (I won't get into the details) because apparently, you make an appointment to make an appointment to then make another appointment. Basically wasted our time and gas. Upon calling a different chase, they stated they do not do such practice and assisted me promptly with opening a mutual account. Who hires these people? Also calling corporate and the BBB to report not only her, but this chase location. I have never met a "professional" with such a lackadaisical perspective on service, and simply helping a customer. Is that not part of her job? Or is she just paid to stand there with her Tony the Tiger highlights? She rolled her eyes the entire time, Gave me sarcastic remarks and pretty much did nothing. I'll note, other customers were pissed with her too...to which she barked at them as well read more

My brother and me walked in today and was helped by Jeffrey Sapigao who was very helpful and guide us with all the information we needed that day! Also he was funny and had a good conversation and time with him. Thank you for you service Jeffrey Sapigao! read more

Spoke to Erika Martinez and she never apologized for the 1 hour wait for nothing, even for business customers Chase has the attitude

Jeffrey S. is super helpful! i'm currently here and he's so kind and figuring out my problems! thank you so much!! good service! read more

Beautiful bank. Tons of ATMS and a lot of employees to help. There could be more bank tellers at the windows however and not just in their cubicles. Overall, one of the nicest branches I've ever seen. 4 stars because there aren't enough tellers assisting. read more

One star for being open. (Closest notary needed in emergency. I'll plan better In the future). Arrived at 9:05. Asked employee for NOTARY. Advised notary "might be in at 9:30." I wait. And wait. And wait. Finally seen at 10:05. Transaction took 5 minutes! Why does a Bank open at 9:00, but leaves customers waiting 30 minutes before the first one is seen for transactions other than teller window. GO GET AN ACCOUNT AT A CREDIT UNION AND STOP PAYING THESE BANKS FOR Poor SERVICE WHEN CREDIT UNIONS Offer THE EXACT SAME Services THAT BANKS DO without the WAIT!!! Stop paying for empty desks and big, fancy buildings. Good Lord, I gave an hour of my life to Chase Bank. Shame on me. I know better. read more

This is by far in need of new management and can use help, im not even gonna waste my time writing in detail. This branch is so bad, it's gonna make me take my business elsewhere. read more

If I could give this bank zero stars I would only reason I come here is because of the safe deposit box! Bad customer service, they have employees (Yazmin )walking around which are useless and rude! Save your time go elsewhere read more

I originally opened my account via online. Put in my information, it only took my maiden name. I called the 800 number for help. Rep advised to go to a branch and provide my marriage certificate with ID ... on Sat afraid of not having a appointment i got there at 8:30 am was the first in line.. They opened up at 9:02 am immediately was helped by a rep.. she changed my last name quickly and ordered me a new card. Too soon to tell if i will like or dislike this bank.. will see & i will update my review. For now ... im happy! read more

Slow service. Always busy. Not too handicap friendly. Service hours are too short. 9am - 4pm does not accommodate many people. Two bank tellers and there are 5+ people in line. read more

This has to be the most poorly run bank in the country. A woman comes and lies to your face that you will be waited on. I have been here multiple times and no service to anyone in over an hour. No wonder everyone prefers to go to online banking. read more

I would never bank with chase again! I had gotten a insurance settlement check for almost $6000 and the next thing I know chase is trying close my account all because they didn't have the phone number to verify my check. I try to give them a number to the law firm of which who had provided me the check just so they can verify and they said no. I even went to as far to tell chase to go to the website to get the number & once again told me no. This check was from a car crash, and was very needed to pay my rent and chase just trying to close my account for no reason. I had been with chase for about 7 year's and they treat their customers like this ? I have school clothes to buy food to put in my house for my kids car note to pay and chase had blocked my account and told me to tell my attorney to recall the check all because they had no number to call. My attorney law firm had even called chase and told them " that they can not call to verify the check & my attorney try to give them the phone number to call & chase just hung up in my attorney face. Now, I'm waiting for my attorney to recall the check and to give me another check all because of chase. Chase didn't even want to call the bank of the check that it came from to verify my check. Now, I'm here with no money waiting for another check to be issued. Chase trying act like my check is a bad check which make me feel some kind of way. Once I get this new checked cash, I will for sure close my chase account because chase is pulling me through a lot. read more

Stay away from this branch. It isn't safe and the staff think they work for the DMV. My wife came in to conduct some business and someone swiped her checkbook off the counter and bailed. Staff didn't see it as an urgent issue. They told her to sign in and wait despite knowing the situation. It's been an hour...still waiting. read more

Avoid this branch at all cost. They have 4 machines inside to assist but only 1-2 tellers with a line that consistently reaches the door. Management doesn't ask we need any help. The personal bankers put their head down as they walk by us to avoid question. Try calling the bank and see if you can get through. The GM here must be incompetent or unaware, and do you really want somebody like that to handle your money ? The line only moves because people in front end up walking out. This happens all the time. read more