My personal banker, Jacqueline is an asset to Chase Bank and should be given a raise! The level of customer service and attention to detail is absolutely impeccable, I can tell that Jacqueline takes her job very serious and she does it with pride! She is so kind and thoughtful and professional and because of these things, my family and myself will be a client of Jacqueline and Chase for years to come! Jacqueline, you are a superstar! I highly recommend opening an account with Jacqueline and banking at this Chase branch!!!! I promise you will not be disappointed! read more

I had to cash a check and and make a deposit and this this was my first time going inside of the bank usually I go to the ATM but since I needed money back in specific bills I went inside. Everybody was nice and friendly and it was very clean the teller was polite and had me out the door in minutes , it getting close to Christmas so I have to start saving i know i know Im Mr. Last minute. read more

Shout out to Yesenia at the bank today! She was so helpful, patient, and genuinely kind - quite rare to see these days. I really appreciated her! read more

I was a bit strapped for time and I was hoping this stop was gonna be quick (needed to do a teller transaction.) I was in, I was out, and that's how it should be! I was walking outta there wondering if I actually got what I needed done so quickly. Yep! Dotted my i's and crossed my t's, all good and done! Now that's my kinda bank! Keeping them on my radar! read more

I took three checks issued by Chase Bank to this location to cash. Teller informed me they charge $10.00 fee to cash EACH check. I am SO glad I have NEVER and will NEVER have an account with this exploitative bank. Disgusted. read more

My family has been going to this branch for more than 12 years. Every time I need to speak to a financial adviser, my responses were either their upselling pitch or they keep on repeating what they think you will need and never can resolve my question at the first place. Absolute waste of energy. read more

Thank you Brandon for helping me out today 9/10. My visit was perfect. As soon as I walked in the door I was greeted and helped right away in the most quickest and efficient way possible. I needed a temp card ASAP as I was going out of town, Brandon was the kindest teller I've encountered at this branch and made my visit quick, easy, and answered my questions :) read more

This chase branch sucks ! The banker Jakeline is very unprofessional and isn't knowledgeable about what she is doing . I will not be using this branch. About 2 years ago I encountered her and today she has the same bad attitude and lack of knowledge when it comes to the account. read more

I bank at this branch and everyone in the branch including the Manager are excellent workers. You mentioned Jacquline Romero which normally yelp don't allow names to be used. Jacquline is a Banker not a window teller. She is across from the window tellers and is an excellent worker. I have been a Chase customer since 2017 and banker overseas with Chase Manhattan of NYC from 1984-1990. Great customer service all these years. I'm ready to call BS on the previous review read more

Atleast one of the drive thru atms is always broken! Or working funny. Someone's probably stealing card info off one of them. Janky. Go to a different chase read more

The staff were friendly and the service is quick. I always have an amazing experience in any location I've been to.

2.5 review! Geovana Ayala Manager here is the rudest person on earth! I went to this location w my mom trying to solve an issue w her account.After discussing it w the teller my mom paid the fee that for their mistake she had to paid - after that we requested for a withdrawal. Teller Jacqueline Romero had us waiting for a while then got up n went to the back . To get her manager -she asked us if we had questions to which I replied NOT meaning We DID NOT ask to talk to you-she was DEFENSIVE about my moms issue saying that happened in another location and those were not her employees(for x reason we weren't able to drive to the other location) I said to her Don't you work for chase ... so yeah it's your responsibility to have an explanation for what had happened to my moms account . She didn't Not like my answer and asked me to get out me an my baby so I left. Called costumer service chase made a complaint. read more

The ATMs never work here. Every time I come here to try to get cash I feel like an idiot because I should know better. Please, either have working ATMs, or have a sign on the ATM saying that's it's broken. read more

Today was my worst banking experience of my life, no exaggeration. I waisted almost an1 1/2 hours eating to verify a Chase check that I wanted to cash, since my bank is closed on Saturdays. I was given many reasons from various staff to why they must speak with account holder before cashing check 1. Such I don't have a Chase account 2. They call account holders for Chase checks over $500 3 They couldn't verify the signature 4. There are special circumstances on his account. Interesting thing is that I left w/o cashing my check, so I went to another branch to see if it's the same result. I am please to say that in the other branch I gave my ID, they said just a moment while I verify the check, they asked for a second ID that Zi gave them; they gave me cash for their Chase check. I was out in 25 minutes. I Recomended using other branches if you value your time and are not an account holder. I was thinking that I would be embarrassed to hear this from some one I paid for their work with a Chase Check or to have Chase call each time I write a Chase check over $500. After this experience I don't want to accept Chase checks or have a Chase account, I don't recommend it. I wonder how many other bad experiences there been in this branch that are not shared ? read more

Worst Over the Phone Customer Service Ever! Not at all an efficient approach to handeling basic bank matters in a considerate and professional manner. This is not at all quality banking one should trust. read more

This Chase branch is located where Hawthorne Blvd, Artesia Blvd, and Redondo Beach Blvd meet. The shopping plaza it inhabits also includes a CVS, 24-hour fitness, and a number of small businesses. The staff here is super friendly, energetic, and good at what they do. Every time I walk in here, I'm greeted by a warm smile and a greeting. When you get inside, you will have the teller windows to your left, the personal box areas straight ahead, the bankers toward the right, as well as the investment specialists (both of whom I know well, great people). This branch also has a drive thru, which makes it very convenient to get quick cash before heading out of town. read more

Chase Bank - Banks & Credit Unions Near Me - Torrance, California

If you could give NEGATIVE ratings, I would. Had someone hack my accoun. I went into this branch for help/service...there was NOT one person that could help me. Teller told me that they were too busy to help me. The worst thing I wanted to hear. I will NOT bank w them too much longer if I cannot get help w I need it. #FURIOUS read more

Just waited almost 30 mins here waiting to be serviced in line. Don't know why I saw a manager just standing around not helping when there was only two tellers at behind the glass. No sense of urgency or consideration of how the line was building in the bank. It's a Tuesday, get it together. read more

This branch always has super nice and helpful people. Dolores Alvarez is the best and I always look forward to being helped by her.

There must be a short line for available bank tellers, because this chase has the rudest tellers I've ever come across. I simply went into their EMPTY bank for two rolls of quarters and left felling like I held her up at gun point. Actually if I had, maybe she would have smiled and helped me instead of talking to the other teller and ignoring me. I'll stick to going to the ATM for cash and grabbing quarters at the laundry mat. The customer service left when they installed the new ATM's that replaced 80% of their tellers. read more

To be honest, I've never been inside this location. Every time I've gone I've only needed to use the atm machines outside. I haven't had the need to step inside this location. Pros: it's conveniently located off Hawthorne Blvd and has plenty of parking. If you were in a hurry they have a drive through. Another think I like is that they are wheel chair accessible. Cons: on multiple occasions I have seen sketchy people hanging around this area. I'm happy that the atms have a reflective surface so I can keep an eye over my shoulder. Based on my experienced outside, if you need to quickly stop by, don't be afraid to stop by read more

One of the worst bank experiences I've ever had. I mean...the bank was practically empty, with maybe 5 employees on the floor. Went in to open a business account, and stood around with no kind of greet what so ever. Finally, a nice bank teller came out to ask what we need because I was standing there so confused. Ending up walking out, I'll go invest my time and money else where. read more

No one answers the phone. And good luck talking to a "banker" at the branch; now you need an appointment and have to wait 1-2 weeks.

This Chase branch is so my favorite for the simple reason they have about 10 to 11 teller windows still operating even if there is only two or three live person working the windows, they have not close and boarded up teller windows like most Chase branchs that have place huge ATM machines inside that do a little more then the reg. ATM on the outside, there a lot of parking tons because of the galleria mall, a 24 hrs. drive thru. the entrance is on Hawthorne Blvd. I wish I could only go to this branch but its just not convenient. read more

This location sucked even BEFORE Chase bought the Washington Mutual Banks and screwed up the layout. I made it a point to avoid this particular branch, but recently, I found myself in a pinch time wise. When will I learn? Bad attitudes everywhere. From the tellers to the patrons themselves. This bank is the total pits. The teller who assisted me never said hello, or thank you. She was obviously hating life. Not my fault. Fake a smile when you are on the clock! Thumbs down to infinity. AVOID. read more

This branch was always 5 star under the old management now it's lonely and nobody ever greets you when you come in Before it was friendly and welcoming now it's just another regular place. read more

It's not this branch - it's all of them! I have NEVER had this many hassles just trying to cash my paycheck- which is paid through a Chase account- every time I go to a location there is some "new" issue that turns a SIMPLE transaction into a long, drawn out process! I was - WAS- going to open an account- but NOT ANYMORE! I will go to another bank! read more

This place sucked when it was Wamu and got even worse with Chase. I use Chase for business related transaction but mostly for my personal transaction I use the credit union which is a much better experience. I try to avoid going inside and use the ATM at all possible costs. I am not sure what's with the tellers and the bank employees, it's just a bad vibe and they have bad attitudes. They sure have pretty signs and renovated their building but now we know where the TARP funds went to marketing their brand. The service is quite bad at most Chase location unless your strictly using the ATM service. I've tried them all with Wells Fargo, Bank of America and Citibank, and they suck and Chase just as suck. Bank's service usually suck, but they serve a purpose. When my credit union starts serving business members, I'll hop on board and dump Chase and they can go Chasing after someone with their fee. read more

Went in to withdraw some money and all I got to say is this branch sucks. There were 2 tellers working and a guy trying to convince people waiting in line to use the new ATM machine right next to the teller. When he got to me he asked me "how may i help you blah blah blah" I said I am just withdrawing. He said try our new machine all you need is your ATM/bank/debit card, I told him I don't believe in that faulty cards (too many frauds going around) and having to remember another PIN. He says something about what I am missing or something. No thanks I'll stick to what works and that is a ID. Other than that, the branch sucks and the line was long. I really didn't feel safe in this location because it is just down the street from the 405 as it can be an easy getaway. Okay enough of scaring the readers here. Chase still sucks! As a company. read more

Horrible branch. The machines are constantly broken and the place is really short staffed. The lines are regularly 20 people long. They can't be bothered to help customers. I really hate coming here and will be switching banks soon. read more

Chase Bank - Line 15 people deep. One teller working. This branch sucks. - Banks & Credit Unions Near Me - Torrance, California

Wow. I was sure there would be glowing reviews of this Chase branch. My Chase account is a secondary one and I don't use it often. I decided to try this branch because I pass it on the way to taking my son to school. I've been to a branch by my place and it was just so-so. I've been in the Torrance branch 2 times and each been pleasantly surprised. This last time, just today, sent me straight to Yelp because the customer service was so bend-over-backward awesome. So, first, off I arrived there about 15 minutes to 9. I figure I ought to just sit in my car and put on my make-up because they sure aren't going to open a minute before 9. An elderly gentleman is standing outside the door and I wish I could offer him a seat. Then, right in the middle of putting on my mascara, at 8:55 AM, a smiling woman comes and opens the door and holds it so the elderly gentleman can walk in. I went in myself a few minutes later, still a little stunned the door opened early. As I get in line, a young man named Jermaine comes up to me and ask if he can help me with my banking. He was all smiles and sunshine, too! He proceeded to take me to his desk where I thought they'd only bother to take a customer if they promised to open a new account, and got my check cashed. He had to go get a manager to go in the back to get my cash (I was just cashing a check) and apologized for the wait. He offered me coffee, tea, water. (I took the water.) Chatted to me about his family and mine, our birthdays, our astrological signs, and suggested I might want overdraft protection on my checking account. I politely declined hoping the hard sell wasn't coming...and it didn't!! I walked out and the manager was standing at the door saying good-bye and hello to everyone with a big smile. I can't imagine a better bank experience! Jermaine was terrific and so friendly. I hope this happy, shiny service is an attempt to revamp the imagine that the other reviewers here have had to deal with! read more

I have a business and personal account. I could not believe they did not have restrooms for customers. What a mistake!!! The clerk was rude and acted entitled. Poor customer service. Very unprofessional. read more

I needed to open a business checking, savings and credit card. The person who helped me was a private client banker whose name is Dolores Alvarez. I did my best to come prepared with all the required paperwork (a list of which is online) and I pretty much just sat there answering work emails while she sifted through it and entered all the necessary information. She asked me a few questions about my business to help me pick the best type of checking, savings and credit card. After hearing me describe my incredibly simple business (I'm essentially an independent contractor/consultant who incorporated, not really a traditional business owner), she recommended a free checking, savings and credit card. She educated me on the benefits of the credit card with an annual fee, but seriously made no attempt to upsell me to anything, which I appreciated. I had previously applied for a Chase business credit card online and the process was horrible. In my view, I was meticulous about providing everything Chase asked to be included in a credit card application (I'm a corporate attorney, so I feel quite confident I understood what documents were being requested). I got a call from Chase stating that everything looked to be in order and I should be approved soon. Fast forward a couple weeks and I get a letter in the mail requesting 2 documents be re-sent. No email address or phone number to discuss this request -- I had to physically put these documents into the mail with a requisition number written on the top of each one and a cover letter describing what I'd provided and a phone number and email address I could be reached at if there were any questions. So feeling satisfied I had again complied with their request, I subsequently receive another letter in the mail weeks later requesting another document be re-sent. At this point it had been OVER A MONTH since I applied for this credit card because snail mail is so slow, but I complied and again mailed via snail mail a copy of the requested document with yet another cover letter with my contact information. Weeks again pass and I get a letter in the mail stating that too much time had passed since my application and so they were closing my request out and I would need to reapply. I was incredibly frustrated. So then I go into this Chase branch and meet with Dolores and she helps me re-apply for the credit card. Within MINUTES, literally before I leave her office, she tells me the card has been approved and will be mailed to me in 7-10 days. SO MUCH EASIER. I so wish I had gone to her before hassling myself with that ridiculous online application nonsense. I can't speak to anyone at this branch other than Dolores, but my experience with her was fantastic! read more

By far the worst customer service than any other Chase branch I have visited. Waited 15 minutes before someone told me I actually had to sign in before someone would see me. Waited another 20 and still no one. Someone else complained and they were taken care of quickly. Finally walked out of that bank. Chase get it together or you are going to lose your customers!! read more

Worst experience here. Waiting for 30 min without anyone asking what i need. There's few employees with slow reaction and poor customer service. read more

Customer service is excellent and personal banker Jorge is very friendly, fast, knowledgeable and efficient. I recommend Jorge to help with your business, checking account and credit accounts. read more

Excellent fast and professional service I was in and out and happy Walter gave excellent customer service and showed patients while a mob of people filed in behind me as I dropped change every where in addition Dolores saved me a a lot of time and head ache for the second part of my transaction it was worth the drive thanks everyone read more

This chase is convenient since there's in a shopping center and it's has its own privet lot with drive thru 24hours ATMs. The bank is is near a shopping mall and a couple of restaurants. The staff are friendly and helpful. The bank lines are always short, there's more then enough bankers which I love. This chase is one of my favorite especially since is close to my job and CVS. I do recommend this branch to put out mints or candy to welcome customers! read more

This Chase is so not customer service oriented. I went to withdraw $$ and the lady makes you use the machines located inside the bank. I told her I needed a certain.denomination and she said 'oh then you can go to the window' WTF I said that's 2 transactions?? She said no not really. Used the machine then had to wait in line to get what I wanted. Why couldn't she help me and I wouldn't have to wait twice duh .. Get it together CHASE read more

Very bad customer service. My father sighed his name on the calling sheet .he was never called . He went to the line and talked the person at the window that provided absolutely no help. He was very mad and had no time because he had wait a total of half an our just so they can tell him to re write his name and wait another half an our read more