I had a great experience at the Torrance branch of Arrowhead Credit Union on 3/14/26 around 9am. Unfortunately I didn't catch the representative's name, but she was incredibly helpful and thoughtful throughout the entire visit. She took the time to answer all of my questions clearly and made sure I understood everything before I left. I never felt rushed, and she was patient, professional, and genuinely kind. Customer service like that really makes a difference. Thank you for the excellent support--it was truly appreciated! God bless you, Cedric read more

All the tellers at this branch are remarkable! Very friendly, knowledgeable and helpful! Makes banking with them easy and stress free!!

The bank will charge you money to cash a check there if you are not a member, even if the account is with the institution. Thankfully mine was waived, but only after explaining I had traveled over an hour to this remote branch in order to handle this. It took them over 20 minutes to cash a check less than $200 when there was five tellers, and only one of me. I've never had a more aggravating banking experience, the people here need serious efficiency training. Highly recommend to take your business elsewhere! read more

Well, let's see... I've been with arrowhead since high school, the best credit union ever. I went to this location Saturday, it's inside Vons shopping center. The location is closest to the front entrance near the street. I never been to this location, but was impressed. The credit union is actually medium sized with about 6 tellers. They have one Arrowhead ATM outside to use for transactions, (note I didn't have trouble using ATM, it didn't eat my card) but the credit union opens doors at 9a.m. On Saturday. When I waited for the credit union to open, I noticed all employees were very punctual and inside the credit union at 8:30a.m. One girl opened door at 8:55a.m. Very easy to get in and out in a timely manner. The lady who helped me was very warm and welcoming. Great job to all the staff, I would recommend this location to anyone. read more

They're safer than banks. They're cheaper to use than banks. You can get all of the same services. They're in my hometown in a nice location. They're never too busy. The have excellent customer service. read more

Avoid using their atm. Ate my card ! Yay. Customer service couldn't do anything since it wasn't their card.

Absolutely terrible service , Tellers were very rude . The manager Isabel is awful and no help at all. Never had such a terrible experience with Arrowhead . The switch of employees must be the issue, never had this happen before. I was better off calling customer service read more

They were friendly and professional. The security guard Darius was keeping a good eye on all the customers. Especially all the seniors. I felt safe there. read more

The Arrowhead CU website does NOT allow registration applicants to specify a PO BOX Mailing Address. The major reason for a PO Box Mailing address is to maximize delivery reliability. Residential mailing addresses are more likely to be robbed or misdelivered to, than a POBox in a Branch of the US Postal Service. I guess they could be robbed, but I have never heard of this except in old Westerns on TV. I do NOT want to receive postal mailings at my residential address. My landlord specifically warned against this. I can not believe that Arrowhead CU would force this upon a customer. Instead, I think there must have been a website design error or coding error. Please fix this so that I can join safely, so that may revise my review. read more

Close by... Quick and Nice people .... Great loan rates ... Glad I found this Credit Union Car loans and Home loans .. Nice and clean inside by the way read more

Arrowhead Credit Union - Banks & Credit Unions Near Me - Torrance, California

Congratulations to Isabel Aguilera on her recent promotion to Branch Manager and new assignment to Torrance Branch. She is exactly what the Torrance Branch needs. She has the skill set of knowledge, experience and customer satisfaction that will elevate the Team Members and the branch to the next level in service. She will be missed at the Long Beach Branch, but Torrance will be gaining a dedicated and caring Branch Manager that could be the next AVP or CEO for Arrowhead. Wishing you the best and a successful career. Keep looking forward and make your goals come true. Delbert read more

Banking with Arrowhead credit union has been a great experience,What makes this bank so terrific are the people who work there. Each and everyone of them make me feel special and take time to greet me and laugh and create a new experience each and every time I come.. I can go on and on about the great times here and yes I'm talking about the Bank, lol, NEVER A LINE EVER!! And I mean Ever!! GREAT CUSTOMER SERVICE ALL AROUND THE BOARD I LOVE THIS BANK AND THE WORKERS TOO read more

I was looking for a good credit union and came across this one in my favorite vons store !!! I spoke with Samantha Hernandez who was so helpful and super sweet . I ended up opening an accts there. Because everyone there made me feel so special and you can use the atm at 7-11 without being charged, all the tellers go over and beyond for you read more

Last week I went to LA to visit my grandma. I accompanied her on her visit to this credit union to open a CD. They already knew her by name and immediately walked her to a table. The CD promo had already expired but they were able to pull some strings since she was a long time member to get it approved. I just want to personally thank them for being so sweet and patient with her. She was so excited to go to her bank and I didn't understand until we got there, her smile when she walked in said it all. I initially forgot to put a yelp review, I talked to her this morning and she reminded me lol. Their shirts "Always Happy" suits them perfectly. This is the happiest bank that I have ever been to. read more

Fabulous service! I was trying to refinance a five unit building (commercial property) for over a year and a half. I was looking to refinance my property that's worth approximately 2 1/2 million dollars. I wanted to pay off my old mortgage that was at a higher rate and pull out a little cash. I wanted do do a refi for 1 million. I thought it was an easy loan to close since I only needed to use LESS than 40% of value of the equity of the building. I went to plenty of big banks (Chase, Axos Bank, Bank of the internet, Luther Burbank Savings, Wells Fargo, One West Bank, Banner Bank and 3 mortgage brokerage companies that claim to say they specialize in apartment building loans/refis. I even tried to go to SBA Loan specialist banks and brokers. I also tried to go to a few credit unions as well. At the beginning they all said that they could help me but at the end of the day they either wasted 1 to 2 months of my time or took my money for an appraisal and did not do ANYTHING AT ALL!!!! I felt sooooo BAD I paid two banks ((( AXOS BANK and Luther Burbank Savings))) money up front to make an appraisal ahead of closing to pre pay the appraisal company to do an appraisal of the property prior to closing or even going into escrow. After they received the appraisal back and my property appraised for approximately 2.5 million. These two institutions told me they would lend me less money than I was asking for or gave different reason why they did not want to close the refi. I felt I was misled and they did what i feel was a bait and switch on me. Unfortunately for me, there was nothing I could do since I pre-paid them I had to walk away and lose the money. I still may end up suing them in small claims court to get my $3500 back from them. I am a busy father of seven children thank G-d and I do not have so much free time to go to Small Claims Court. To make a long story short Arrowhead Credit Union was HONEST, STRAIGHT and FAIR with me and THANK G-d, did what they said that they would do. Mr. Henry Wang from the commercial loan department told me that he would give me a loan and close the escrow and thank G-d he did!!!! I gave arrowhead Credit Union the money to do the appraisal upfront so that they could pre-pay the appraisal company perform an appraisal on my commercial property and they came through and funded ((-: If I could give Arrowhead Credit Union more than five stars I would in a heart beat. Mr. Wang who is the commercial loan officer and his team at the credit union are super nice people that made me feel important, like I was family! They really care and they are truly professional. THEY ARE TRULY MENSHLIK AND HONEST!!!! I LOVE ARROWHEAD CREDIT UNION SO FAR!!! I insist that if anybody out there is shopping around for a commercial loan or re-finance I strongly believe that you should call Arrowhead Credit Union and ask for Mr. Henry Wang or some one on his team. You will see for yourselves if you call them, you will not regret it. From the beginning (your first call) you will see that they do NOT play games and are strait shooters. They would tell you within 3 to 5 days if they could close or not and they will not waste your precious time (-: I guarantee this!!!! (-: read more

Arrowhead credit union is one of the most amazing credit unions to be a part of. Jennifer and her friendly team always provide great customer service. Highly recommend for any financial needs! read more

I appreciate the level of service that I received from Jennifer Attah at Arrowhead's Torrance branch. Her and her team really pressed forward to make sure my experience with them was pleasant and easy to access. I'm happy to be a part of the Arrowhead Credit Union family. I would recommend Arrowhead to anyone in need of their products and services. read more

Couldn't have been more happier with the customer service I got from this branch. Walked in to open a new account and had such a warm greeting! The staff here is great! read more