Banking representatives need better knowledge of their own products. I visited looking for a…read morecross-border account, but the staff had no idea what I was referring to. They didn't make any effort to contact a manager, research it online, or check whether such services existed within their company or affiliates. If I have to do all the research myself, I might as well do business with myself! It turns out this service has actually existed since 2012 through Royal Bank Georgia. I suggest updating staff training and product knowledge. Thanks to AI technology, I was able to find the information on my own--and I'm now a very happy customer.

Need a Loan Officer Who Gets It? Call Paul Marshall…read more Buying a home is stressful enough, but when you're using a specialized program like City National Bank's Ladder Up, you need a loan officer who knows how to navigate the process, advocate for you, and keep things moving. That's exactly what I found in Paul Marshall. The Ladder Up Program is designed to increase Black and Brown homeownership, especially in communities where those groups are the majority. It's a powerful resource, and I'm grateful it exists. But like any program with grants and specialized requirements, it takes patience, persistence, and someone who understands the process inside and out--that's where Paul came in. From the moment I started, Paul handled my loan with urgency, care, and a level of professionalism that made all the difference. He wasn't just doing paperwork--he was actively advocating for me, making sure my loan didn't get stuck in the process. And let me tell you, this wasn't an easy timeline. I started without a preapproval, and Thanksgiving and Christmas both landed right in the middle of my escrow period. That alone could have pushed things into the new year, but Paul stayed on top of every detail, ensuring we closed in just 40 days while securing the maximum Ladder Up grant award. What really stood out was Paul's ability to reassure and problem-solve when things felt overwhelming. He understood the unique dynamics of my transaction--where both the buyer and seller came from the same historically underserved community--and handled everything with the cultural awareness and dedication this kind of work requires. If you're considering homeownership and want a loan officer who will fight for you, guide you, and get you to the finish line, Paul Marshall at City National Bank is the one you want on your team. I can't recommend him enough!

I have never seen such a friendly bank teller as professional and very kindly banking services in…read moremy life so far. As you know the most of the banks are not good banking services like waiting for long time to be served and not so friendly with customers but this bank is not like a other bank, no waiting to be served and very reliable and trustworthy. I definitely recommend this bank, I guarantee it !

Ms. Fernández patiently & cheerfully helped us untangle & resolve a complex, most involved…read morefinancial transaction. All this on a late Friday afternoon-early evening when everyone is chomping at the bit to get out of this corporate looking multistoried building. We appreciate her kind effort in making it as painless as possible since it took possibly close to two hours. For some reason, we spaced out after the first hour. Four plus Yelp stars for this particular bank branch due to her due diligence.

A modern remnant of Home savings . It is a spacious branch with a Millard sheets mural. 3 walk up…read moreATMs . The branch is well lighted at night. Plenty of parking . Inside you find more ATMs and tellers that are good at answering your questions.

Quick friendly service. Knowledgeable staff, convenient parking. Very personable staff.read more

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

This institution used to be SO GOOD. Now, they never answer the phone, it's like pulling teeth to…read moreclaim fraud on your card, I had my credit card and debit card stolen and no one here knew how to claim fraud on a debit card and kept giving me incorrect information. The number on the site is apparently NOT the correct number to call for debit card fraud list and stolen. They said they ordered me a new card and there weeks later said it was never ordered. Then they "expeditted" me a card and that also never came. No one at the branch ever answers the phone. I call the member services who say they have to call someone at the branch who NEVER answer the phone. This place has gone so sour!!! I'm going to be closing my account with them. I've been a member for over a decade and this saddens me greatly that this place went so bad.

HIGHLY RECOMMEND: Farmers & Merchants Bank on PCH near Riviera Village in Redondo Beach!…read more I used them during my Mayoral campaign after a friend referred me--they had the best deal for campaign accounts and truly outstanding, personal service. When I recently closed the account, the VP/Branch Manager gave me a warm wave on his way into a meeting. I sat down with a staff member I'd never met before and told her I needed to close the account. Before I even said my name, she told me the balance--she already knew who I was. Total small-town feel. If you're looking for a bank with friendly staff and great service, definitely check them out.

I thought I lost my card one day before the 3 day holiday weekend. Panic set in. The new card…read moremaking system had failed. After being sent from Torrance to Redondo Beach, the situation seemed grim as the failure was system wide. In steps Mr. Jose Rodriguez, Banker Extraordinaire! He confirmed that it was a system wide failure, saving me a trip to another branch, he used his skill as a fantastic banker to reactivate my card that I found 15 minutes before arrival (a feat deemed to be impossible) and reaffirmed my confidence in F&M bank. Between Jose and Ibn it's possible that I may never close this account. It's a wonderful feeling to receive personal service in this impersonal world. Thank you Jose!

On April 14th 2023 I went into the Kinecta Federal Credit Union at 24580 Crenshaw blvd Torrance, CA…read more90505. I was assisted by Adrian Pintor whom made my visit a positive one. Adrian assisted me with more than one task. Adrian was very pleasent and didn't rush me at all. Adrian listened tentatively to what I was asking and saying. Answering all my questions on different topics. Adrian has excellent people n customer service skills. Adrian is an assest to your organazation.

My favorite financial banking Institution is right here in Torrance CA. The staff is very helpful &…read moreprofessional. Today May 1st 2026 had the pleasure of being assisted by Jasmine Wilson whom took the time to assist me with my banking needs. Her people & customer service skills were top knotch and she was very knowledgable about what I needed. Jasmine is a value to this organazation & the comunity at large. You cannot go wrong entresting your banking needs to this branch or any other branch of Kinetca Federal Credit Union.

They are very racist, they have no professionalism. I came to change my check for the third time…read moreand they keep asking me for Emiliano Zapata's death certificate and they look at my ID as if it were fake This happenes in 23211 Hawthorne Blvd Unit 108 Torrance, CA 90505 United States

We were HSBC customers recently transferred to Cathay. Yes, it's a huge inconvenience, but we are…read morefiguring it out. We live at least an hour drive away from the closest branches, and this location is one of them. This is a much smaller branch than the historic Chinatown one, but they were able to seamlessly sort out some kinks we found as we were transitioning. My husband also appreciated that he could speak over the phone to a fluent English speaker at this branch to resolve those kinks. If we ever need to visit a branch again, we will come here. Thank you!

This bank is generally not as busy as the Citi Bank on Rendondo Bch Blvd. They also have a drive…read moreup ATM here which makes it convenient. It's a bit further to drive but over all it saves me time with less of a waiting time especially whe. You have to go inside.

* The supervisor named Tay was very professional with highly cultivated softskills & the pedigree…read moreof a highly skilled manager. * She immediately understood the issue & was quick to recommend a solution & the next steps. * She was very patient, remarkably efficient & uncommonly skilled. * As a management person she was extremely effective.

Lame waiting times Tellers are scarce long wait times…read more Managers say We're understaffed

Need better staff. They say they are short staffed but always see about 5 of them in the back. It's…read morecurrently 9:19 and only one teller available. The 2nd teller is barely setting up. Wish I could say that it doesn't happen often, but it does., Old staff that was here last year when Carmen was running this branch, they were on top of it and had us in and out quick. Hope this branch improves their service. :/