This bank has amazing customer service and has that small hometown feel that is lacking in larger…read morebanks like Chase (they don't even have tellers anymore) I feel like I have my own personal banker/teller at Banc of California and her name is Asusena. My transactions are sometimes complicated, but what she does in 5 minutes most larger banks couldn't. So in one day. Always professional, always polite and she even makes me laugh every now and then. When I walk in - I go straight to her because I know my "complicated order" will be handled. I have to say - Alma is also amazing and so I Jenifer (yes, one "n") - and the entire crew is great. The place is always decorated according to the holiday and I always feel at home - 5 Stars - Highly recommended !

I have been a long time customer of this bank and would not leave it for any other bank. I love…read morethat the staff is very friendly and helpful since I'm disabled they wait for me. Any transactions I need taken care of they assist me in the most professional way possible.

I recently came in for a car loan, and Maria Lourdes was extremely helpful throughout the entire…read moreprocess. I truly appreciate her professionalism and the fast, efficient service she provided. Thank you now I have the dream car I've always wanted .

Self Help Federal Union is a wonderful bank. All the staff there are very helpful and supportful. I…read morerecomend this bank to all!

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

I've been a Kinecta member for years and was ready to establish a business account. I scheduled an…read moreappointment online and I was able to send my documents ahead of time. Everything was quick and easy. Eduardo was friendly and patient and answered all of our questions with a smile. The coffee machine and relaxing music was a nice added extra! Glad Kinecta is able to take care of my personal and business banking needs!

Just went in to deposit a small check. Personal Financial Advocate Sergio Perez immediately noticed…read morethat our savings were not being utilized in a way that benefitted us in the best way. Further discussions revealed that additional funds could be freed up and allocated to savings by changing the type of checking account we had. Both of these steps obviously greatly benefitted us as members, but would have gone undone if it weren't for the "above and beyond" attention of Mr. Perez. It's a great reminder of why a Credit Union is often a better choice than a large, uncaring bank.

I was having issues with BofA online and required for me to visit a physical branch. BofA online…read moreagent we're not helpful what so ever. I have a been a BofA customer for over 32 years and was surprised at how unhelpful BofA online agents were. Luckily enough Mayra and Juliana over at this location assisted me right away in getting my fraudulent credit card and online issue resolved right away. I actually had to visit this location 2x on the same day since BofA online needed me to verify my ID. It was ridiculous, but thanks to Mayra and Juliana, everything was resolved right away. BofA online agents needs to improve their customer service skills. BUT when it came to BofA branch especially this one, their customer service was top notch. Thank you again to Mayra and Juliana.

The online is ridiculous I have to change my password every time I use it and the people in the…read moreoffice are unhelpful the bank took $1,000 out of my account and claimed the irs did it but showed no proof and then just dropped it and cut my account off. They are thieves

Got a pre approved for a new auto loan. It was our first time going through a credit union so we…read moredidn't know what to expect. Coming from a big bank to a credit union was perfect for us. Victor Zeledon went above and beyond to make sure everything was handled and me and my wife were completely satisfied. This is the day, this is the day that the Lord has made. I will rejoice and be glad in it. This is the day this is the day that the Lord has made! So happy!

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

Excellent, excellent service by Christianne. My family members have accounts here and my son took…read moreme in one day to open an account under him. I have a few accounts with a couple other banks, including another credit union, but I wanted the ease of being able to transfer money quickly to and from my son and of course it's easier with the same banking institution. We came in, signed in, and waited for our turn. It didn't take long at all, but we have been in at other times and it did take a little while. Opening the new account was quick and painless. In fact, it seemed like it was faster than opening up an account elsewhere. Christianne also educated my son on the app, which is very user friendly. This location has two ATM machines that you can deposit, withdraw, and check your balances from. Beware, sometimes it can be slow to count cash and process when you are making deposits, so just be aware of your surroundings. There is also another ILWU location in Wilmington and they are affiliated with a network of other credit unions throughout the country, if you find yourself elsewhere and need access to your accounts.

No stars, totally fails members who have been scammed, by claiming that scams are not fraud. I…read moreunwittingly made a purchase from a scammer, but it is my fault because I willingly responded to an ad!!!

I was in a bit of a bind and needed a few temp checks as I was on my way to the airport. I normally…read moredo not use a lot of checks so I didn't order a book however the teller and bank manager printed out a few at no charge. I know this is not standard operation procedure and I was pleasantly surprised by their help and curtesy. I got to give them five stars! They waived the fee for me. I know this was one time deal however it was extremely kind on their part to do so.

Customer service is slow, they try to hid behind doors so they don't have to work! Standing in line…read morefor at least 20 minutes just to get a money order!

I am a very busy man with lots of successful businesses so I need a good bank to keep track of…read moreeverything. The girl with the red hair (Jessica) takes care of me and all my money quite well :) -David

Good access from PCH , ample parking, two ATMs well lighted. While this visit was at night during…read morebusiness hours staff is very nice and the line moves quickly. On the down side if you want one of the grand architecturally significant branches that has beautiful art this isn't it this branch is in a strip mall plane, but it works