Alex Hernandez is awesome. I wanted to thank him for all his help but writing a review says much…read moremore. He helped me send docs to refinance one of our properties and as docs goes there's always problems so he took the time to go back and forth with me to make sure everything was perfect. Will definitely recommend Alex to anyone needing special attention at chase!

Scheduled an appointment at 10:30am a week prior, for them to cancel 30mins before the appointment…read more So unprofessional. Should have went with my gut instinct and chose Wells Fargo.

Worse BoA ever slow and not helpful even the tellers tell you go to other branches, they should…read morejust close it And dont think the manager was any help he wanted to fight

I came in here to open an account and there was a ridiculously long line one person working the…read moreteller. I asked some of the people in line if it's always like this, and they said yes, so I just walked out that was just my experience. There's no one greeting you telling you it'll be a moment just seem like a long line kind of bank.

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Awesome Fraud Protection alerting acc holders immediately, along with top tier customer service…read moreabove all others!!

Worst customer service...was suppose to have a banker appointment regarding my mom's account at…read more930am and the banker called off sick. Who does that! I even spoke to the banker yesterday.. I mean, you make a confirmation appointment with your customer then you call off sick. Very unprofessional and unacceptable... I'm not going to mention the bankers name due to respect and confidentiality.. but next time, don't make a promise you can't make..made my mom and I wake up early for nothing.

I needed to take care of some financial transactions. With the particular transactions that I…read moreneeded to do, I needed to talk with an advisor. So I called and made an appointment. Come the day of my appointment, I called to see how long the appointment would be because I needed to be somewhere right after. The person I spoke to said it'd take about an hour and said I could come in 10/15 min early if need be. This was great, so I arrived 10 min early and could be seen right away. The branch manager, Alan, helped me right when I arrived. He went over everything very Thoroughly, and he answered all of my questions. I will definitely come back to work with Alan with my future financial needs. I also was able to leave with the timeframe and made it on time to my next destination! It

I've stopped by this branch many times just to use their ATM, so it didn't really warrant a review…read more But I have had to see a live teller a few of times since and I have to agree with a lot of my fellow Yelpers: they never have enough tellers. For the few times I've been through, there aren't more than 3 of them. Most of the time, there are only 2. So when both tellers are helping customers with semi-complicated transactions, the line naturally gets longer. But most of the tellers I've dealt with were nice and patient. I'm betting their day flies by being busy and all. Kudos to them for putting up with the lack of support they have to deal with. (No, I've never seen a supervisor help with the line.) I'm hoping they alleviate the long line issue soon. Someday...

Terrible wait time only one teller on a busy Friday morning. I don't know what management is…read morethinking about minimizing their staffing. They need to get it together.

Got a pre approved for a new auto loan. It was our first time going through a credit union so we…read moredidn't know what to expect. Coming from a big bank to a credit union was perfect for us. Victor Zeledon went above and beyond to make sure everything was handled and me and my wife were completely satisfied. This is the day, this is the day that the Lord has made. I will rejoice and be glad in it. This is the day this is the day that the Lord has made! So happy!

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

I've been a Kinecta member for years and was ready to establish a business account. I scheduled an…read moreappointment online and I was able to send my documents ahead of time. Everything was quick and easy. Eduardo was friendly and patient and answered all of our questions with a smile. The coffee machine and relaxing music was a nice added extra! Glad Kinecta is able to take care of my personal and business banking needs!

Training personnel. It seems there is no authoritative individual on the premises other than the…read moremanager and clerks. They seem to be at a loss if an issue arises. You cannot obtain phone numbers, email addresses to other departments like Fraud, Investigation and Risk management. Highly frustrating So Top Secret, Why????Also, fraud was committed on my account. Close to 2,000.00 of fraud. I caught it and had a very, very difficult time getting my money. Now Kinetic is denying me an ATM card because of the fraud situation. It seems because someone stole. from us, we can be at risk for more fraudulent activity so in other words instead of us being considered victims we are a risk all because Kinecta had to replace the stolen funds from our account. Isn't your financial institution there to protect and defend your money? Not in this case. Fraud is like an epidemic, unfortunately. Imagine if all Kinecta members were at some point robbed of their hard earned money and they were denied an ATM card with which we all use to pay bills, Many Kinecta members would withdraw their business from this credit union. Pretty sure it would eventually fail. We are highly disappointed with this financial establishment. BEWARE and stay on top of your banking accounts.Half a star of that. Mrs. Gracia

I just visited this location to make a deposit. The wait time was short, maybe 3-4 minutes. Sandy…read moregreeted and assisted me. She was very nice and courteous.

I usually go to this bank because it's in the store albertsons, but their customer service is the…read moreworst. I had to wait 20 min for help and then one of the tellers decides to close her window because she said she had to take a phone call. mind you there's only two tellers. i work in customer service and I know that before you go and take a phone call take care of the only cistomer that's on line before you decide to close your window.

Banking representatives need better knowledge of their own products. I visited looking for a…read morecross-border account, but the staff had no idea what I was referring to. They didn't make any effort to contact a manager, research it online, or check whether such services existed within their company or affiliates. If I have to do all the research myself, I might as well do business with myself! It turns out this service has actually existed since 2012 through Royal Bank Georgia. I suggest updating staff training and product knowledge. Thanks to AI technology, I was able to find the information on my own--and I'm now a very happy customer.

Need a Loan Officer Who Gets It? Call Paul Marshall…read more Buying a home is stressful enough, but when you're using a specialized program like City National Bank's Ladder Up, you need a loan officer who knows how to navigate the process, advocate for you, and keep things moving. That's exactly what I found in Paul Marshall. The Ladder Up Program is designed to increase Black and Brown homeownership, especially in communities where those groups are the majority. It's a powerful resource, and I'm grateful it exists. But like any program with grants and specialized requirements, it takes patience, persistence, and someone who understands the process inside and out--that's where Paul came in. From the moment I started, Paul handled my loan with urgency, care, and a level of professionalism that made all the difference. He wasn't just doing paperwork--he was actively advocating for me, making sure my loan didn't get stuck in the process. And let me tell you, this wasn't an easy timeline. I started without a preapproval, and Thanksgiving and Christmas both landed right in the middle of my escrow period. That alone could have pushed things into the new year, but Paul stayed on top of every detail, ensuring we closed in just 40 days while securing the maximum Ladder Up grant award. What really stood out was Paul's ability to reassure and problem-solve when things felt overwhelming. He understood the unique dynamics of my transaction--where both the buyer and seller came from the same historically underserved community--and handled everything with the cultural awareness and dedication this kind of work requires. If you're considering homeownership and want a loan officer who will fight for you, guide you, and get you to the finish line, Paul Marshall at City National Bank is the one you want on your team. I can't recommend him enough!