This branch has a double ATM drive Thru. It is a smaller branch . Purpose built for Chase. It is…read morenot fancy or architecturally interesting. I can't say anything about service as I am here after hours using the ATM.

Scheduled an appointment at 10:30am a week prior, for them to cancel 30mins before the appointment…read more So unprofessional. Should have went with my gut instinct and chose Wells Fargo.

Worse BoA ever slow and not helpful even the tellers tell you go to other branches, they should…read morejust close it And dont think the manager was any help he wanted to fight

I came in here to open an account and there was a ridiculously long line one person working the…read moreteller. I asked some of the people in line if it's always like this, and they said yes, so I just walked out that was just my experience. There's no one greeting you telling you it'll be a moment just seem like a long line kind of bank.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

Well, I came here on a mission, where else can you dump change and it go directly in your account,…read morewell that's up to $500... at $397, the machine broke, I waited what seemed like 15 mins, probably was not that long but it's 90 degrees outside and I am hot and irritated I asked for assistance, and waited and waited, when I asked the response someone will be with you. Unbeknownst to me the person who had knowledge of the machine was out to lunch. Finally, I got assistance from a nice young g lady named Selma, I wanted to be mad, but Selma was so sweet I could not even think of being mad, besides it was not her fault. She apologized, and I kindly accepted. It was a few mins , once she cleared the machine I realized that my husband's freaking wedding ring was in the coins and had dropped inside, damn the devil. I let Selma know and she promised to get it back to me in a week no worries, heck the dude did not even tell me he did not have it..we have been married for 15 years so I'm not tripping, he's mine. Anyway, I got two lights away, my phone rang and it was the beautifully amazing Selma, Ms Kim, I have your ring...yaaass. Excellent customer service, give that girl a raise, she made the experience great.. When in the credit union, look for her, she is the young lady with the lovely smile

Worst customer service...was suppose to have a banker appointment regarding my mom's account at…read more930am and the banker called off sick. Who does that! I even spoke to the banker yesterday.. I mean, you make a confirmation appointment with your customer then you call off sick. Very unprofessional and unacceptable... I'm not going to mention the bankers name due to respect and confidentiality.. but next time, don't make a promise you can't make..made my mom and I wake up early for nothing.

I needed to take care of some financial transactions. With the particular transactions that I…read moreneeded to do, I needed to talk with an advisor. So I called and made an appointment. Come the day of my appointment, I called to see how long the appointment would be because I needed to be somewhere right after. The person I spoke to said it'd take about an hour and said I could come in 10/15 min early if need be. This was great, so I arrived 10 min early and could be seen right away. The branch manager, Alan, helped me right when I arrived. He went over everything very Thoroughly, and he answered all of my questions. I will definitely come back to work with Alan with my future financial needs. I also was able to leave with the timeframe and made it on time to my next destination! It

Came to this location to deposit a check for work. Parking is a bit congested as it is located in…read morean older strip mall; however, there was plenty of parking available (& larger parking spots) on the side of the building. Teller who helped me was super friendly and personable. I got in and out with ease! Bank lobby was very clean and the parking lot as well.

In line and there was one teller helping a customer and 5 other staff sitting around while the line…read moregrew. No one came to help until I asked . I should've checked the reviews before coming.

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

This institution used to be SO GOOD. Now, they never answer the phone, it's like pulling teeth to…read moreclaim fraud on your card, I had my credit card and debit card stolen and no one here knew how to claim fraud on a debit card and kept giving me incorrect information. The number on the site is apparently NOT the correct number to call for debit card fraud list and stolen. They said they ordered me a new card and there weeks later said it was never ordered. Then they "expeditted" me a card and that also never came. No one at the branch ever answers the phone. I call the member services who say they have to call someone at the branch who NEVER answer the phone. This place has gone so sour!!! I'm going to be closing my account with them. I've been a member for over a decade and this saddens me greatly that this place went so bad.

On April 14th 2023 I went into the Kinecta Federal Credit Union at 24580 Crenshaw blvd Torrance, CA…read more90505. I was assisted by Adrian Pintor whom made my visit a positive one. Adrian assisted me with more than one task. Adrian was very pleasent and didn't rush me at all. Adrian listened tentatively to what I was asking and saying. Answering all my questions on different topics. Adrian has excellent people n customer service skills. Adrian is an assest to your organazation.

My favorite financial banking Institution is right here in Torrance CA. The staff is very helpful &…read moreprofessional. Today May 1st 2026 had the pleasure of being assisted by Jasmine Wilson whom took the time to assist me with my banking needs. Her people & customer service skills were top knotch and she was very knowledgable about what I needed. Jasmine is a value to this organazation & the comunity at large. You cannot go wrong entresting your banking needs to this branch or any other branch of Kinetca Federal Credit Union.

I just visited this location to make a deposit. The wait time was short, maybe 3-4 minutes. Sandy…read moregreeted and assisted me. She was very nice and courteous.

I usually go to this bank because it's in the store albertsons, but their customer service is the…read moreworst. I had to wait 20 min for help and then one of the tellers decides to close her window because she said she had to take a phone call. mind you there's only two tellers. i work in customer service and I know that before you go and take a phone call take care of the only cistomer that's on line before you decide to close your window.

Banking representatives need better knowledge of their own products. I visited looking for a…read morecross-border account, but the staff had no idea what I was referring to. They didn't make any effort to contact a manager, research it online, or check whether such services existed within their company or affiliates. If I have to do all the research myself, I might as well do business with myself! It turns out this service has actually existed since 2012 through Royal Bank Georgia. I suggest updating staff training and product knowledge. Thanks to AI technology, I was able to find the information on my own--and I'm now a very happy customer.

Need a Loan Officer Who Gets It? Call Paul Marshall…read more Buying a home is stressful enough, but when you're using a specialized program like City National Bank's Ladder Up, you need a loan officer who knows how to navigate the process, advocate for you, and keep things moving. That's exactly what I found in Paul Marshall. The Ladder Up Program is designed to increase Black and Brown homeownership, especially in communities where those groups are the majority. It's a powerful resource, and I'm grateful it exists. But like any program with grants and specialized requirements, it takes patience, persistence, and someone who understands the process inside and out--that's where Paul came in. From the moment I started, Paul handled my loan with urgency, care, and a level of professionalism that made all the difference. He wasn't just doing paperwork--he was actively advocating for me, making sure my loan didn't get stuck in the process. And let me tell you, this wasn't an easy timeline. I started without a preapproval, and Thanksgiving and Christmas both landed right in the middle of my escrow period. That alone could have pushed things into the new year, but Paul stayed on top of every detail, ensuring we closed in just 40 days while securing the maximum Ladder Up grant award. What really stood out was Paul's ability to reassure and problem-solve when things felt overwhelming. He understood the unique dynamics of my transaction--where both the buyer and seller came from the same historically underserved community--and handled everything with the cultural awareness and dedication this kind of work requires. If you're considering homeownership and want a loan officer who will fight for you, guide you, and get you to the finish line, Paul Marshall at City National Bank is the one you want on your team. I can't recommend him enough!