Alex Hernandez is awesome. I wanted to thank him for all his help but writing a review says much more. He helped me send docs to refinance one of our properties and as docs goes there's always problems so he took the time to go back and forth with me to make sure everything was perfect. Will definitely recommend Alex to anyone needing special attention at chase! read more

Scheduled an appointment at 10:30am a week prior, for them to cancel 30mins before the appointment. So unprofessional. Should have went with my gut instinct and chose Wells Fargo. read more

Chase Bank - Banks & Credit Unions Near Me - Harbor City, California

This branch has a double ATM drive Thru. It is a smaller branch . Purpose built for Chase. It is not fancy or architecturally interesting. I can't say anything about service as I am here after hours using the ATM. read more

***UPDATE** 10.4.24 I went to another Chase and they let me know you don't "need an appt" but its recommended. For something like me adding a beneficiary its quite easy as oppose to opening a brand new account. It took a whopping 5 mins during my lunch break. I had plenty of time to eat after we were done. Lowering this review from 2/5 stars to 1/5 stars because I was right about how quick and easy it would be. This branch needs to get it together. First time here We waited 5-7 mins before a lady came by and asked what we needed. We told her and she said let me see if the banker can do it in a few mins because we go by appts only (seemed like they could "squeeze us in"). When Manuel finished (5-7 mins later) with a client and asked how he could help us ...he let us know he was "booked" all day and we needed to make an appt. Why not just tell us that when we first got in? Why not have a sign saying appts only? What if I had fraud ? I can only be helped if I have a appt ? Overall we waited approx 10-15 mins for someone to say they can't add a beneficiary because it's apparently a 3 hour job. I work at a bank. Takes 5-10 mins. You already have the clients info...you're just adding a beneficiary and it's basic information since they're not signers. Usually a name , DOB maybe a social and an address. I wonder if I brought a 400k check if Chase employees would be too busy to open an account for me. Adding a beneficiary was too far down the totem poll to be assisted I guess read more

My wife and I have using Chase Bank for many years we enjoy it very much we don't have any problems with Chase. The staff are very friendly but we go to different Chase banks in different area. read more

Why do you offer notary to your customers to make an appointment online and I get there and you tell me you have no one that does that here? Poor service! read more

Tonnika Thompson was very kind to help me with a stressful situation with getting a car loan. My app wasn't working properly and so she was very kind in helping me with the process. Thank you! read more

Customer service is great. I can not believe how fast the lines are going here on the Saturday morning. Even the Air Conditioning is working fine inside the branch as well, overall I just might start to come over here because the staff really cares about there customers. some branches are slower then others but service is ok read more

Chase Bank - Banks & Credit Unions Near Me - Harbor City, California

Staff in here is always so friendly and helpful compared to the other banks! I really enjoy going to this bank, and it's not the closest one too me, so that says a lot haha! They help you out at great levels. Thank you! read more

Customer service- - negative rating. We stop the Harbor City branch on Saturday, not one person available to ask a question, inquire about an new account. I kindly asked for the manager twice, I was told she was busy. We will PASS on Chase Bank. read more

Opened a new account at this branch and was treated phenomenally by the staff. I'm talking the utmost professionalism and they were very up front with me. They even took the time to describe all the money lingo in a way I could understand. Had a 5 star experience with Rogelio V. read more

The customer service is everything and today I was helped by Frank, he did not give me no faces nor attitude, he was very polite and professional. He had a friendly manner of talking to me through my problem instead of just telling me what I already know. Loved the way he was he kept my information private instead of shouting my personal info . He even guided me how to set up my apple pay. Loved the experience in this branch will come back do recommend this chase they have awesome staff like Frank and wonderful Customer service thanks you Frank for your help and time. read more

Worst Chase branch I've been to. One teller while there's a long line out the door. One machine down and no one greets to assist you. I've never wrote a review while waiting to be assisted. Never coming here again! read more

This branch has really gone downhill since they replaced most human tellers with those robots. They're friendlier than ever about the inconvenience, though! read more

This Branch used to be really really great when Harold, Jairo and a few other associates worked here. After the branch manager Dominique has taken over it seems that no one here really cares about service. I've been a customer of this bank for over 10 years I am also constantly referring people to this Bank up until this lady had taken over and completely gave me a distasteful experience. To be honest if my merchant services was not connected to my account I would probably cancel this bank and switch right away just because of how awful the service was. They have also now eliminated multiple windows at the tellers so you have to wait in long lines or use the machine was just a constant headache as well. The new staff does not really care about customer concerns just really getting things done and getting people out of there. My advice come back when they change management. read more

Chase Bank - This place used to be great. The branch manager Dominique has the skills of a high school student and knows nothing about management. - Banks & Credit Unions Near Me - Harbor City, California

Thank you frank for your help with my account and taking your time to break down certain things i did not understand. Your the best.

Honestly I don't know why people are giving this place a 1 star! The service is great and they (at least every time I go) always have at least 2 tellers working and 2 people in the cubicles and 1 greater who is always nice and makes me feel welcomed. They have a total of 5 ATMs. 4 are located within a the building and 1 is outside for those who do not feel like getting out of their cars and walking. The 4 ATMs within the building are divided in 2s. The first 2 ATMs are located as soon as you open the first pair of doors. They are in their own room and after you pass those on the right side of the tellers are 2 more ATMs. I only gave this place a 4/5 star rating because it can get congested within the very first room where the two ATMs are located. I love this specific branch because it is so welcoming and near my home! Keep up the great work! - Raul Gonzalez read more

Amazing Customer Service by Frank Vannonh at Chase Bank in Harbor City CA. Thank You Frank for your patience and great knowledge as I had walked in with my problems at the end of the day. You took time to talk to me and assure me that it was ok for you to stay after the bank had locked its doors for business. Frank has helped me to solve my issues but also helped me learn my account and its capabilities that I was not aware of. The ease at which I can link my accounts from different banks and credit card companies to create a gateway to pay bills or simply transfer from a different bank to Chase was a breeze to understand as Frank took me through the process within minutes to setup my life changing, working smarter than harder mentality into my banking habits Thank You Again. read more

Usually I try not to bring my kids to the bank. I think of it as a professional place that shouldn't have kids running around. Today I was in a pinch and had to take my 1 and 2 year old and of course had a lot of transactions. And one of the managers Dominique took time out to try calm them, and distract they while I was trying to handle all of my business. Thank you Dominique for helping a dad in need read more

Allow me to say what a pleasure it was to be greeted by Imani Franklin. She had a very wonderful and warm smile that made me feel extremely comfortable. Customer service aside, Imani was outstanding and relatable. She had a great aura about her and she really made it easy for me to come back and feel special. Imani Franklin is awesome!! read more

Great customer service today. Went into the bank during my lunch hour. Two others were in line before me. One rep came up to greet me with a big smile and asked how she could help me. I actually just needed quarters to do my boring laundry tonight. She took my cash and went right up to the teller and got my quarters for me. I asked her if she needed my debit card or account number. She said she didn't need it. I was in and out of there in less than 2 minutes. She just made my day! read more

Wow chase seems like a company that tried to grow too fast and failed miserably Washington Mutual was a great company and thrived in customer service but after there take over Chase opened multiple locations but could not provide the premium customer service. the drive-through's were closed soon after opening and now they are replacing their tellers with ATM machines ! seriously if I wanted to use the ATM I would have used it outside if I came in the back there is obviously a transaction I needed to make that I couldn't make at the ATM. Moving forward Chase does not feel like a company that cares about there employees nor their customers. read more

Horrible customer service!!! You presence is not acknowledge when you enter their branch. Don't waste your time coming here. They suck!!!!

TERRIBLE SERVICE! I was waiting for a banker for 45 minutes, there were about 4 or 5 other people waiting and one banker helping people. A 2nd banker came out to help, and the first went to lunch, leaving about 4 or 5 people still waiting. The banker told me he couldnt help me, I asked to speak with the manager, Tanika. The banker told me she was helping out the teller line, and she wouldnt be available to speak with me for 20-30 minutes. I said I have already waited 45 min, why can't she take 5 min out from helping teller customers to help the customers waiting for bankers? She refused. WHAT TERRIBLE MANAGEMENT CHOICES, TANIKA! read more

Not my main branch but did open up an account for my work...it can take a long time to see a representative....not too happy about that especially when I an trying to bank on my short 40 minute lunch. read more

I Love this Chase Branch! Always friendly, fast and efficient! Jessica V. Estrada helped me replaced an old expired debit card! She helped me make a cash and check deposit from her desk! I felt like 1 million bucks! if I have anymore banking needs I'm going to Jessica! She's the Best! Everyone is so friendly at this bank branch! read more

Waiting for customer service for half an hour n she talking about her friends dogs on the phone.

I had a wonderful experience at this branch, thanks to Frank Vannonh. Frank's customer service skills are amazing! His warm demeanor made me feel comfortable and his positive energy was extremely contagious. He helped me open my account all the while keeping me entertained. I will definitely be returning! read more

This review is especially for Chelsea Curry. I came in to exchange some dimes for quarters (wash day). She was phenomenonal. I had no idea how to make a roll (I came in with loose change). She stayed with me, made me feel less silly about not properly being able to adult by myself lol. She went out of her way to make sure I was comfortable and taken care of and even stayed to help me make the rolls. Extremely happy with her service. Very professional, genuine and kind. 5 stars for her and for this Chase branch for having hired her!!!! read more

I love going to this chase because the employees are so kind and helpful. Frank Vannonh is awesome!! I was nervous to open an account and he guided me through the process smoothly. I was his last customer of the day, and he was very patient/sweet, answering all the questions I had. I definitely recommend him to anyone who needs help at Chase! read more

Terrible customer service rude tellers. Will never return here again. The lady at the window just got yelled at by several customers for her attitude. And the bald manager was no help. Terrible management also read more

First time coming in to cash my check and the tellers were rude and they kept telling me they couldn't cash it and I am a banker with chase, then I went to talk to the other teller and he was oh yea you just need your husband to sign the back and you can sign on the bottom and that's it.. how come the female teller couldn't just explain it like that? They shouldn't hire kids out of high school read more

I hate ignorance in people especially when it's wrong . This morning I went into this branch to deposit cash into my nephews account 200.00 cash ..... oh no problem" Wrong" . Teller says it can't be done it has to be Money Order or Check no cash" WTF" there is no logic to this. The teller replies we can sell you a money order or take a cash advance on credit card or ATM and pay extra fees, no thanks there reason for this to prevent money laundering. It's only 200 dollars not 20000.00 , how is it possible to launder 200.00$ so FU Big Banks : Bank of America, Wells Fargo, Chase Bank, US Bank on trying to generate fees from customers . read more

omg almost one hour wait for a card replacement, only one teller and 2 machines. don't waste your time here.

Unfortunately every time I come into this bank.....takes forever for someone to help helped.... It's is really horrible!!!! Now I'm stuck in here just to get one statement of my account.... I have been sit here forever nobody helps me.......however I can see just employees of this bank talk chilling out.... No help......the others brunchs they are very efficient... read more

Horrible customer service, long wait times, extremely rude bankers, one person working and wouldn't call for help from co workers

This brach is horrible. Always long waits inside or drive thru. Customer service is bad and I'm a business customer so it's worse. Time to change banks. read more

The absolute worst bank branch experience I have ever had! 1 teller makes absolutely no sense when you have other employees sitting on their asses in their cubicles on their cell phones. The only reason this branch is getting 1 star is because I cannot leave a review without it. Utterly pathetic! read more

I just love the friendly staff! I know it's not easy working in the bad part of the southbay area but you guys are doing a great job!