I've had such a wonderful experience at California Credit Union and truly can't say enough great things about this branch. Jose, the branch manager, has been incredibly supportive, knowledgeable, and professional every time I've worked with him. I've trusted California Credit Union with my personal checking, savings, a CD, an investment account, and two business accounts and throughout every step, I've felt completely taken care of. What really stands out, though, is the entire staff. Everyone is warm, friendly, patient, and genuinely willing to help. They take the time to answer questions, explain options clearly, and make you feel valued ... not rushed. It's rare to find a financial institution where you feel both supported and respected, but that's exactly what you get here. I highly recommend this branch! Anyone you work with will take great care of you. read more

California Credit Union - Branch manager Jose and I - Banks & Credit Unions Near Me - Carson, California

I had another great experience working with Alan Shelley at California Credit Union! Alan took the initiative to let me know that I was eligible to refinance my home at a lower rate. This was greatly appreciated because I do not keep my eye on the mortgage rate market since I am terrible at financial planning. Alan saved me over $200+ each month on my mortgage payments and all the closing costs were covered by the credit union. An incredible deal. Alan made the process seamless for me and explained all the technical details. Whenever I had a question about the technical jargon, Alan would break it down for me in layman's terms. I am a big believer in nonprofit banking, so it felt really great to not only refinance with a credit union but to also know that my mortgage remains with the credit union for the remainder of its term. Lastly, I've been banking with California Credit Union for many years -- my savings and checkings accounts are with CCU and I hope to stay with them for the remainder of my time on earth! They give out teacher grants each year to support their classroom projects -- what's not to love about a credit union that gives back to public schools?! read more

This bank is in a shopping center that is currently under construction, so it will probably be hard to find but it is there. I came around 2:30 pm and was a walk in. I was greeted and told they would be with me in a few minutes. Yea, didn't get seen until 3:30 pm. Usually I would have been upset for waiting so long but I was a walk in so I had to put up with the wait. Once I was called, I received a assistance to open a new account with Allsion. She was great, friendly and knowledgeable. I had a great experience with her. She made me feel less nervous about " Becoming more of a responsible adult". At the end of my experience, I was given a goodie bag for becoming a member! It's sometimes the little things that make the biggest impact in a person's life. This branch is open on Friday until 6PM, which is most needed because most working people get off at 5PM and most common banks are already closed. My only concern were appointments? I overheard a conversation that was going on and an account manager told a customer to come back on Thursday at 10AM and somebody would help him out. The customer gave a worried looked and said so I can't make an appointment? I was just as curious. He reassures the customer that somebody would assist him at 10AM. I'm very about my business, if I ask for an appointment, I would like to receive one. I don't want to come in at 10AM and have to wait for an additional hour to be seen. I suggest the CCC look into that rules or is it just somebody not doing their job? Questions... read more

I've had an outstanding experience with California Credit Union, especially when it comes to their business banking services. From day one, their team has been incredibly responsive, knowledgeable, and genuinely committed to helping my business succeed. The Manager's always step to assist when needed. What really sets them apart is the exceptional level of service. Every interaction feels personal--no long wait times, no being bounced around, and no generic responses. They take the time to understand your business needs and offer real solutions, not just standard options. On top of that, their low fees make a huge difference. Compared to traditional banks, California Credit Union provides a far more cost‑effective structure for business accounts. It's refreshing to see a financial institution focused on value and transparency rather than nickel-and-diming small businesses. Call the office at (818)291-6795 for appointment. If you're a business owner looking for reliable support, fair pricing, and a team that actually cares, I highly recommend giving California Credit Union a look. It's been a great decision for our operations! read more

Jose was so helpful, professional and kind and give great customer service.I am still happy as a customer. If you need help with a car loan call him, 818.291.6795 read more

I had an amazing HELOC experience. Jose and Allison made the process seamless. I highly recommend CCU.

Allison was super helpful and kind to my sister and I. We even talked about other things and she was super communicative. I would 100% recommend her to anyone trying to come to the bank! read more

Ashley is the best ! she helped me with my loan and the process was so smooth. she's friendly, knowledgeable and professional. She really went above and beyond. I'm so happy she helped me and I'm recommending her to all my friends . read more

Late last week, on my way out, I mentioned to Ashley I was interested in refinancing my car. She gave me a list of documents needed and here I am, less than a week later with my car refinanced with much better terms all around!! Ashley made the process so seamless and easy. I am so grateful for her knowledge, communication and presence at the Carson branch. She is the best thing to happen to me in the new year so far. If you don't have an Ashley in your life, you're missing out! read more

What can I say, but WOW! I've been a member of CCU for a few years now and more specifically with Carson as my home branch. First of all, the entire branch staff are hands down amazing. Always smiling and ready to help. I went in today looking to get options on an auto payoff loan and a possible auto refi. I've been working with my loan officer Ashley since she opened my bank account, and she's been anything less than top-notch. Not only is she very well knowledgeable in the services CCU offers, but the way she takes the initiative with her proactive approach is why I'll be a member of CCU forever. I went in looking to save money on my auto loans, and I walled out paying off a car loan, paying off another personal loan and 2 credit cards. Ashley helped me to save almost 110% in monthly combined interest, and i couldn't be more grateful. Her attention to detail, specifically the attention towards her members' needs and looking at the bigger picture, are bar none. Thank you, CCU, and thank you for hiring Ashley. read more

Ashley is very rude employee does not appreciate customers. Tries to push deals out of customers and does not what she talks about when we asked about warranty she was rude and didnt know. Rude to customers. read more

I absolutely hate this credit union. This is why ... my grandmother died a few months ago. My mom was her caretaker and they both paid the mortgage on my grandmothers home . My grandmother's Ssi check was getting directly deposited into my a joint account with her, my mom and me. I was only on the account due to my mom suffering several heart attacks and at times not able to get out of bed to pay my grandmothers bills. All in all, my grandmother died and the credit union took close to6k out of my personal account without my knowledge to cover funds that they returned to Ssi . Mind you, Ssi didn't even request the funds back due to my grandmother still being alive . I hate this credit union. Now I'm out of 5800 dollars and no one has answers for me besides it's their policy . Ssi is willing to send the money back but of course only to her children due to her being deceased . Which means her 4 children will get the money (my money ) and I get nothing . Thanks a lot credit union . I've been a mever with them for close to 25 years and a dedicated member . They've done nothing but made me have more stress during a time when I'm still grieving the loss of my grandmother. read more

This review is solely about Ashley S. At California Credit Union Carson Branch. My family has been part of this credit union for 10+ years and one of the reasons we keep on going to this branch is because of Ashley. Ashley is always welcoming and willing to help and most importantly respectful. She listens to your financial needs and wants and provides the best assistance. read more

I went to cash a check on October 15 at the Carson branch they gave me my receipt from the deposit I made.I got a call the next day from Janelle saying they couldn't verify my check and for further information to come in. So I went in the next day and spoke with the Branch manager and he told me that his tellers told him that I looked suspicious the day I came to make the deposit,which bothered me because I've been a member for about two years now and I've never had a problem like this happen to me. He then told me that this location has been having problems with people cashing in fraudulent checks just like the one I brought in. He saw that it bothered me by my face expressions and said "why are you getting agitated" he completely changed his demeanor after that and started being "nicer" he than decided to call to verify the check but in his words said "I don't want to take the risk of the check bouncing back" I was in disbelief on how he handled the situation, he than gave me the check back. I made a huge mistake coming to the CARSON BRANCH in the first place. I then went to the Torrance branch and explained what had happened at the Carson branch and they were very apologetic of the situation, they assisted with the best service as usual. It is now October 25 and the money cleared and is in my account. read more

I had one of my best customer service experiences ever... Honestly! I had been a member a few years ago, but had paid off my mortgages and haven't been an active member. Jose, the branch manager, assisted me with my research request for specific documents. He made the experience a memorable one, giving me his full attention, from personally handling the research request through the delivery of the requested documents. Thanks Jose! read more

This review is for the service I was provided by Janelle Morales and her branch manager. I went in to the branch to get assistance with a maturing CD that I was having difficulty getting assistance with over the phone. Her professional knowledge allowed me to immediately speak with the correct person to resolve the issue. My loyalty towards CCU was renewed because of her efforts. I felt it was necessary to acknowledge the outstanding customer service that she provided. It was a breath of fresh air. read more

I love this bank, especially Ashley :) I didn't have the best experience at another branch because they weren't very attentive to my needs, so I wound up switching to the Carson branch. Ashley has been on it! She makes you feel comfortable. She's so attentive and willing to go above and beyond to assist me with my needs, and what makes every visit worth wild is her beautiful smile! If you are reading this review, please do yourself a favor and go with Ashley. You won't regret it. Thank you Ashleyyyyy! read more

5 stars in an understatement for the service that Sandra M. provided me with. On top of being very skilled at what she does, she is very sweet and takes her time to explain everything. This is my second time doing business with this California Credit Union and have been very satisfied with their service in every way. I will totally recommend Sandra to my friends and family for any financial service needs! read more

I had a great experience trying to get a loan here... I didn't get approved but Ashley S. made the entire process very pleasant. She was extremely helpful and positive. read more

Ashley Strauss is a brightly shining diamond for California Credit Union! She is absolutely the best financial services representative I have ever encountered. Not only is she knowledgeable and professional, but she is also sincere and dedicated to helping others achieve their financial goals. My experiences with her have been nothing short of exceptional! She has guided me for the past several years, which has changed my financial situation tremendously! I believe Ms. Strauss enjoys her job because she loves helping others, which is a rare quality in this day and one to celebrate! I am grateful for California Credit Union because of the opportunities members are afforded, yet, I must say that Ms. Strauss has given me an even greater appreciation for my affiliation with this organization. If you haven't taken advantage of her kindness and expertise, you are missing so much. Trust me. read more

I love the Carson branch. I am very pleased with their service especially with Ashley and Darynn. I am greeted by everyone when I walk through the door including the guard. the Carson branch has become my family. read more

I had a excellent experience in getting a personal loan with Saul Ramos. He made me very comfortable in explaining to me the pro's regarding my loan and establishing me some excellent credit for my future. I recommend Saul Ramos to any and all ccu members. Thanks Saul for all your help. Ricky tweet Benjamin read more

Chris the branch manager was very helpful and I'm very blessed and honor to have him and Hilda Gonzales as my loan processors, So everyone if u ever need a loan or any type of financial assistance, Please ask for these, They are amazing and knowledgeable of there profession. read more

Darynn is the best teller ever. Pay her more! And I like her nail color

Ashley did an amazing job today she helped me get a car after stressing for months she made it stress free. Thank you so much Ashley :)

Today I opened an account with my family and Ashley Strauss helped us. She went over and above the call of duty. She was very pleasant to work with. Her customer service skills was outstanding. She also acknowledged every customer who walk in while helping us. She also made us feel very comfortable and relaxed during a stressful time. She was extremely personable. Thank you Ashley! read more

As a member of the bank I came in November 20 21 regarding business the system manager was so nasty she also discriminate she told me last in seven minutes she was not able to help me to refinance I just cry because of the attitude and the treatment that I received from California Union Bank I was just stuck I thought serving his bank that they will have good people good attitude and good customer service that assistant manager doesn't need to be working at a bank or any type of facility with that type of attitude especially discrimination that is not cool I just felt like this needs to be addressed ASAP I am so disappointed read more

Ashley Strauss is honest helpful and informative. she always smiles when enter the store and knows my name. Great customer service

I've been with California credit union for some years now I open up in Downey then I move and the closer branch is Carson and Ashley S. has been very helpful with me on buying two cars and getting a credit card she is wonderful I trust her with any advice she gives me. read more

Ashley Strauss is the best!!!! She will change your finances for the better guaranteed!!! I highly recommend you contact her! Her costumer service is the best and I'm up by a lot. Thank you Ashley. read more

Ashley Strauss, My Financial Services Representative, made my visit at California Credit Union a phenomenal experience.

This bank is awesome!! Everyone there is so respectful and always greeting you as u walk in. The manager is extremely considerate and understanding. I had a misunderstanding when I opened my account in this branch and I spoke to the manager and he fixed the issue in no time I was so thankful!!! I went to pump gas in my car so I swiped my debit card and some weird way someone got my info and pumped $300.00 worth of gas elsewhere California Credit Union called me to confirm it was me doing this , as soon as I told them NO they froze my account and they reimbursed my money back to me. And now every week the system calls me to Verify all my transactions I've done through that week! So satisfied with this branch and there great respectful and professional people they have working there!! read more

First off, let me start out by saying that the bankers themselves are awesome! They are friendly and understanding. However, I've been having unknown transactions occurring in my checking account. I've been calling the bank about thiw situation for weeks. All they keep telling me is I need to pay the balance. Like HELLO!! How many times do I need to say I didn't make those transactions and my bank card has been stolen. I also told the first lady I spoke with about my card. She said Schell take care of it. Then a guy calls me at the end of that week and says she never marked my card as stolen. And the issue still continues... BEWARE! read more

Every time I come to this branch, each team member is so nice ! I love it. Today I met with Irma Rivera and mAnager Guadalupe and they were absolutely amazing! They were patient and insightful about my future options for personal and business banking ! read more

I don't get it? I walk in with my 3 kids to open an account for my 13 year old, I sign in and move toward the kids play area where my kids start to play, very unfortunate that no one greets the customer nor advise the customer "we will be right with you" some sort of professionalism. Nonetheless I waited to be helped for 45 minutes no help then I decided to leave after I saw a customer the got there and waited 10 minutes and he was helped, no one stopped me to say how can we help. Again I was there with three noisy little kids that quite frankly made myself noticeable to everyone there. I am a MEMBER and this is what I get!?! Worst Bank Experience Ever. read more

California Credit Union - Really upset at my Credit Union. - Banks & Credit Unions Near Me - Carson, California

I love CCU! I used to bank with SchoolsFirst which was great but I never had a personable connection with the staff because they were over worked with many members and always felt rushed. At CCU Carson I always feel welcomed and feels like I'm surrounded by family! Jonathan is my go to banker there! He is very efficient and always goes the extra mile for us members. Everyone there is great! Definitely recommend anyone to bank with them! read more

Ashley Strauss, the California Credit Union in Carson, and 5 stars are synonymous in my book. They came through for my family and I when we needed to get a loan done with both speed and precision. Ashley's promptness and overall ability to communicate in multiple platforms made the process painless and smooth. In addition, her enthusiasm definitely helped ease the day in day out steps as well. Overall, I would highly recommend Ashley and her team at the Carson branch CCU to anyone with top notch and friendly banking needs. They have earned my business for life. read more

I wanted to refinance a vehicle, I tell Ashley Strauss I have two jobs she only put down one but she reassure everything will be fine. She tells me I have been approved I get a letter saying I wasn't approved because of my income . read more

a big shout out to a lady who ive only known 2 months when i opened my account here, ashley strauss has been like a little winged angel helping me get on the path to achieve my goals and genuinely has my best interest at heart. thank u so much for all your help and i look forward to many more endeavors with you! read more

The California Credit Union has serviced me for well over 15 years. They continue to provide Professional Services with a Smile. I Appreciate their Commitment to go beyond the call of duty . Great Team in Carson. read more