The US Bank team is excellent. They have a sincere interest in providing quality personality…read moreservice. If you have not already checked this bank out..please do!

Opened an account with them. The process was simple and I received ample attention. My appointment…read morewas honored and the banker who assisted me was good at her job. Sadly, though this place is located in a former Marie Callendar's, it does not smell like pie.

I love, love, love this bank. My husband was a customer several years before we married and he…read moreconvinced me to switch my banking to East West. I am so happy I did. We now have our business bank account with them as well. Customer service at this branch, in particular, cannot be beat. Everyone from the branch manager to the tellers and even the security officer are extremely friendly and know most, if not all, their customers names. True story: I was getting off work and was rushing to the bank before closing. Got stuck in traffic and was worried that I wouldn't make it in time. I called the branch, and the manager answered the phone. To my utter amazement, she said the unthinkable, "Don't worry, we'll wait for you". I thought I was dreaming. Now you tell me of any other bank that would wait for a customer stuck in traffic. That's basically unheard of. I highly recommend East West Bank and this one in particular. It's got that personal hometown feel that you simply cannot find in the big banking institutions. I will be a customer for life!

I am quite the famous one at this bank. I am in here weekly to pick up petty cash. In the…read morebeginning, they used to give me a hard time because I wasn't an authorized signer. Now, they give me a hard time because they don't have enough cash! There are some veteran tellers that knows customer service, and some newbies that started counting yesterday.

I have been with Unify for years and years and never had a problem. I find it upsetting that the…read morerating is so low, I think they are excellent. They always answer my questions and tellers et. are helpful. I rate this Credit Union 5 stars, would give them a higher rating if I could.

Joaquin V, Unify Financial Credit Union Torrance Branch Manager, provided superb customer service…read more I had challenging issues regarding a change in account ownership. First, he explained the process in detail to me. Then, he provided the required paperwork and gave me his business card for follow up questions. Later he also reached out to another Unify branch to find a sample completed form which I could use as a guide on this rather complex legal document. Joaquin treated me as his #1 customer priority. Always professional, polite, and exceedingly helpful. I made a similar request to USBank Torrance who quickly shuffled me to a 1-800 phone number, no contact extension to reach directly. Several days later, unfortunately, no response from USBank. Highly recommend doing your business with Unify Financial Credit Union.

I switched my 403B to SchoolsFirst about a year ago. I am so happy I did. Their customer service…read moreis is way better than my previous provider. I also like that the office is here in town. My previous provider would always screw up paperwork. He would claim he needed to send everything printed out via Fedex and have me send it back. It was antiquated. I like that SchoolsFirst is more up to date with the digital world.

I have been a SchoolsFirst Credit Union member for over 10 years, and until today I have always had…read morepositive experiences with your organization. Unfortunately, my visit to this branch today left me extremely disappointed. I visited the branch to make a cash deposit that included a $50 bill given to me by my grandmother. The bill is over 100 years old and has been in her possession for many years. During my transaction, I was told that the bill was counterfeit because the branch's machine would not accept it. What concerned me most was not that the machine rejected the bill, but the way the situation was handled. The manager, Jocelyn, repeatedly suggested that the bill was counterfeit based on its color and texture, which made me feel as though I was being accused of attempting to deposit counterfeit currency. I understand that employees must exercise caution, but I expected a more professional and respectful approach, especially as a long time member. Because I was not convinced the bill was counterfeit, I went directly across the street to PCB Bank in Torrance for a second opinion. Three employees there independently examined the bill and confirmed that it is authentic. They explained that the bill is simply very old, which is likely why the machine was unable to read or accept it. This experience was both embarrassing and frustrating. Had the bill simply been declined because the equipment could not process older currency, I would have understood. Instead, I left feeling as though my integrity had been questioned without sufficient basis. I am posting this review because I believe there is an opportunity to better train staff on handling older currency and to ensure members are treated with respect when questions arise about a bill's authenticity.

California Credit Union's Torrance branch has an experienced, knowledgable and caring staff. My…read morehusband has been a member for over forty years. I have a newcomer's perspective. Jonathan Arevalo made me feel immediately welcome and went above and beyond to help us with some complicated issues. Every concern was addressed with a positive attitude and a smile. We are both extremely satisfied with the professional TLC shown us by Jonathan and Nancy.

I have been consistently disappointed by the level of unprofessionalism displayed by the employees…read moreat this branch. Frankly, the only person who seems to grasp how to "get the job done" is Andy, the branch manager. Other than him, every employee I've dealt with has been utterly subpar. My experience with an employee named Braca was particularly frustrating and highlighted the incompetence here. I ordered a business debit card on 11/14. Braca assured me it would take approximately two weeks to arrive, stating that this was the fastest way to have it shipped to the branch. I accepted this, thinking a two-week wait was manageable. Since then, I have checked on the card twice because it failed to arrive. Now, over a month later, today is 12/15, and the card still has not been received. Why? Because they shipped it to the WRONG ADDRESS! This is completely unacceptable for a financial institution. This entire process has been a month-long debacle thanks to basic errors and lack of follow-through. Please, please, please, save yourself the headache and DO NOT go to this branch. Unless you only deal with Andy, expect disappointment and significant delays due to simple mistakes made by the rest of the staff, especially Braca.

Friendly and very helpful staff. I just moved my account there and am very happy with their service.read more

Customer service used to be a highlight of the bank. The old branch mgr Roy would actually call…read moreyou back and take the time to discuss any issues. The new mgr won't take our calls and generally doesn't seem concerned with the smaller accounts and clients. Old school customer service is no longer on their agenda so I will be moving all of our accounts very soon

This is the way banks used to be ! They may have several local branches but still are small and…read morepersonal enough to know your name and give you excellent service. Their rates and charges seem comparable to other banks, yet they manage to offer services like a real community bank: Enough employees to avoid long waiting in lines They get to know you ( and don't have to see your ID every visit ) There's always coffee available, and on special occasions a sample of pie or pastry They provide their customers with easy access to well kept bathrooms Complementary community Newspapers and Magazines They're not too busy to take time to explain things and chat with you. They're open until 5pm on weekdays, 6pm on Friday and 1:30 on Saturday Easy parking in the "Vons" lot. And, yes, they do have online banking, electronic check deposit, bill payment services, and accounts for business owners too. Way to go, Malaga !!

I really wanted to support a small, local bank but unfortunately they are too small and their…read moretechnology and services are in the last century. Not having a money counting machine was kind of odd, but not enough to deter me. Here is why I left Malaga bank for a larger, corporate bank (the tl;dr is that customer service is only available M-F 9-5 and their fraud detection services are out of control): They have a $1,000 daily spend limit on debit purchases. If you wish to make a larger purchase you have to call and authorize it. Only problem is they are only accessible by phone M-F 9-5pst. Their "fraud detection" system is ridiculous. I had charges denied and my card locked on a weekly basis for routine purchases, ex: Amazon, and there was nothing I could do about it- this is what pushed me over the edge in terms of leaving the bank. There app is not very good, doesn't have a face-ID option and for those of you familiar they aren't listed with Plaid, which means linking your account to other services and apps is difficult and sometimes impossible.