Longtime member of the ILWU Credit Union and have always appreciated the customer service received.read more

My father passed away last month and this credit union has been everything BUT helpful. They called…read moreme to let me know they would be taking money out of my dads account to pay off his car that was financed through the credit union. Ok I get it, we need to pay it, but they didn't even give me any options whatsoever. In an already stressful time, they took what little money we had available and to top it off, froze his accounts so that we couldn't access any of it for end of life expenses. Then they request documents but when I called to go in and take care of everything (close several accounts and move the money into another account) they let me know that I wouldn't be able to because they only have tellers open and that they'd take copies and have to do everything over the phone or email. Again, I get it we are in covid times but holy hell they aren't willing to work with loyal members of over 15 years!! This is ridiculous. Their service has been horrible and they've been so unhelpful during a difficult time for our family.

This bank has amazing customer service and has that small hometown feel that is lacking in larger…read morebanks like Chase (they don't even have tellers anymore) I feel like I have my own personal banker/teller at Banc of California and her name is Asusena. My transactions are sometimes complicated, but what she does in 5 minutes most larger banks couldn't. So in one day. Always professional, always polite and she even makes me laugh every now and then. When I walk in - I go straight to her because I know my "complicated order" will be handled. I have to say - Alma is also amazing and so I Jenifer (yes, one "n") - and the entire crew is great. The place is always decorated according to the holiday and I always feel at home - 5 Stars - Highly recommended !

I have been a long time customer of this bank and would not leave it for any other bank. I love…read morethat the staff is very friendly and helpful since I'm disabled they wait for me. Any transactions I need taken care of they assist me in the most professional way possible.

I recently came in for a car loan, and Maria Lourdes was extremely helpful throughout the entire…read moreprocess. I truly appreciate her professionalism and the fast, efficient service she provided. Thank you now I have the dream car I've always wanted .

Self Help Federal Union is a wonderful bank. All the staff there are very helpful and supportful. I…read morerecomend this bank to all!

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

I've been a Kinecta member for years and was ready to establish a business account. I scheduled an…read moreappointment online and I was able to send my documents ahead of time. Everything was quick and easy. Eduardo was friendly and patient and answered all of our questions with a smile. The coffee machine and relaxing music was a nice added extra! Glad Kinecta is able to take care of my personal and business banking needs!

Training personnel. It seems there is no authoritative individual on the premises other than the…read moremanager and clerks. They seem to be at a loss if an issue arises. You cannot obtain phone numbers, email addresses to other departments like Fraud, Investigation and Risk management. Highly frustrating So Top Secret, Why????Also, fraud was committed on my account. Close to 2,000.00 of fraud. I caught it and had a very, very difficult time getting my money. Now Kinetic is denying me an ATM card because of the fraud situation. It seems because someone stole. from us, we can be at risk for more fraudulent activity so in other words instead of us being considered victims we are a risk all because Kinecta had to replace the stolen funds from our account. Isn't your financial institution there to protect and defend your money? Not in this case. Fraud is like an epidemic, unfortunately. Imagine if all Kinecta members were at some point robbed of their hard earned money and they were denied an ATM card with which we all use to pay bills, Many Kinecta members would withdraw their business from this credit union. Pretty sure it would eventually fail. We are highly disappointed with this financial establishment. BEWARE and stay on top of your banking accounts.Half a star of that. Mrs. Gracia

The online is ridiculous I have to change my password every time I use it and the people in the…read moreoffice are unhelpful the bank took $1,000 out of my account and claimed the irs did it but showed no proof and then just dropped it and cut my account off. They are thieves

I was having issues with BofA online and required for me to visit a physical branch. BofA online…read moreagent we're not helpful what so ever. I have a been a BofA customer for over 32 years and was surprised at how unhelpful BofA online agents were. Luckily enough Mayra and Juliana over at this location assisted me right away in getting my fraudulent credit card and online issue resolved right away. I actually had to visit this location 2x on the same day since BofA online needed me to verify my ID. It was ridiculous, but thanks to Mayra and Juliana, everything was resolved right away. BofA online agents needs to improve their customer service skills. BUT when it came to BofA branch especially this one, their customer service was top notch. Thank you again to Mayra and Juliana.

Got a pre approved for a new auto loan. It was our first time going through a credit union so we…read moredidn't know what to expect. Coming from a big bank to a credit union was perfect for us. Victor Zeledon went above and beyond to make sure everything was handled and me and my wife were completely satisfied. This is the day, this is the day that the Lord has made. I will rejoice and be glad in it. This is the day this is the day that the Lord has made! So happy!

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

I had a very disappointing experience with one of the employees named destiny at this branch. I…read morecame in with what should have been a simple banking matter that banks handle every day, but instead of receiving assistance, I was met with an unprofessional attitude. The employee was rude, raised her voice during our conversation, and spoke to me in a disrespectful manner. Rather than listening and trying to help resolve the issue, she made the situation unnecessarily stressful. As a customer, I expect to be treated with courtesy and professionalism, regardless of the circumstances. I hope management addresses this employee's customer service skills, as no customer should feel disrespected or spoken to this way when seeking routine assistance

Excellent, excellent service by Christianne. My family members have accounts here and my son took…read moreme in one day to open an account under him. I have a few accounts with a couple other banks, including another credit union, but I wanted the ease of being able to transfer money quickly to and from my son and of course it's easier with the same banking institution. We came in, signed in, and waited for our turn. It didn't take long at all, but we have been in at other times and it did take a little while. Opening the new account was quick and painless. In fact, it seemed like it was faster than opening up an account elsewhere. Christianne also educated my son on the app, which is very user friendly. This location has two ATM machines that you can deposit, withdraw, and check your balances from. Beware, sometimes it can be slow to count cash and process when you are making deposits, so just be aware of your surroundings. There is also another ILWU location in Wilmington and they are affiliated with a network of other credit unions throughout the country, if you find yourself elsewhere and need access to your accounts.

Customer service is slow, they try to hid behind doors so they don't have to work! Standing in line…read morefor at least 20 minutes just to get a money order!

The staff here are rude all of them I've never got someone who doesn't have an attitude. They will…read morehave one person working sometimes two with a line almost out the door and having people wait a long period of time rather then call another banker to open. It's unprofessional.