Customer service is great always treated well.... The atm machine on the other hand, horrible!!!…read moreThis location and the Hawthorne location the absolute worst! They have enough to upgrade them to use virtual cards for 1 and they are like the ice cream machine at McDonald.... Never work.... It's not good as a customer it waste out time gas and patience... absolutely hate the after hour way of depositing or withdrawing money, you just can't!!! Have another back up bank or just another credit union!!!

Great Customer Service tell us were very helpful and informative. The place is very nice and clean.read more

I switched my 403B to SchoolsFirst about a year ago. I am so happy I did. Their customer service…read moreis is way better than my previous provider. I also like that the office is here in town. My previous provider would always screw up paperwork. He would claim he needed to send everything printed out via Fedex and have me send it back. It was antiquated. I like that SchoolsFirst is more up to date with the digital world.

I have been a SchoolsFirst Credit Union member for over 10 years, and until today I have always had…read morepositive experiences with your organization. Unfortunately, my visit to this branch today left me extremely disappointed. I visited the branch to make a cash deposit that included a $50 bill given to me by my grandmother. The bill is over 100 years old and has been in her possession for many years. During my transaction, I was told that the bill was counterfeit because the branch's machine would not accept it. What concerned me most was not that the machine rejected the bill, but the way the situation was handled. The manager, Jocelyn, repeatedly suggested that the bill was counterfeit based on its color and texture, which made me feel as though I was being accused of attempting to deposit counterfeit currency. I understand that employees must exercise caution, but I expected a more professional and respectful approach, especially as a long time member. Because I was not convinced the bill was counterfeit, I went directly across the street to PCB Bank in Torrance for a second opinion. Three employees there independently examined the bill and confirmed that it is authentic. They explained that the bill is simply very old, which is likely why the machine was unable to read or accept it. This experience was both embarrassing and frustrating. Had the bill simply been declined because the equipment could not process older currency, I would have understood. Instead, I left feeling as though my integrity had been questioned without sufficient basis. I am posting this review because I believe there is an opportunity to better train staff on handling older currency and to ensure members are treated with respect when questions arise about a bill's authenticity.

I have never seen such a friendly bank teller as professional and very kindly banking services in…read moremy life so far. As you know the most of the banks are not good banking services like waiting for long time to be served and not so friendly with customers but this bank is not like a other bank, no waiting to be served and very reliable and trustworthy. I definitely recommend this bank, I guarantee it !

Ms. Fernández patiently & cheerfully helped us untangle & resolve a complex, most involved…read morefinancial transaction. All this on a late Friday afternoon-early evening when everyone is chomping at the bit to get out of this corporate looking multistoried building. We appreciate her kind effort in making it as painless as possible since it took possibly close to two hours. For some reason, we spaced out after the first hour. Four plus Yelp stars for this particular bank branch due to her due diligence.

Al ways pleasant and friendly. I've been a customer for years now and each branch that I've…read morefrequent stand by their mission. Thank you F&M

Amazing service! Friendly staff and always welcoming! We moved our business account here and so…read moreglad we did. Karen Okihara is a blessing and always takes special care of me.

I have been consistently disappointed by the level of unprofessionalism displayed by the employees…read moreat this branch. Frankly, the only person who seems to grasp how to "get the job done" is Andy, the branch manager. Other than him, every employee I've dealt with has been utterly subpar. My experience with an employee named Braca was particularly frustrating and highlighted the incompetence here. I ordered a business debit card on 11/14. Braca assured me it would take approximately two weeks to arrive, stating that this was the fastest way to have it shipped to the branch. I accepted this, thinking a two-week wait was manageable. Since then, I have checked on the card twice because it failed to arrive. Now, over a month later, today is 12/15, and the card still has not been received. Why? Because they shipped it to the WRONG ADDRESS! This is completely unacceptable for a financial institution. This entire process has been a month-long debacle thanks to basic errors and lack of follow-through. Please, please, please, save yourself the headache and DO NOT go to this branch. Unless you only deal with Andy, expect disappointment and significant delays due to simple mistakes made by the rest of the staff, especially Braca.

I had a very positive experience at the California Credit Union located in Carson. They were super…read morebusy, but the bank manager, Jose Luevano, made the time to work with me on several issues I had. My brother had recently passed away and Mr. Luevano was patient and thorough with dealing with everything. I appreciated Mr. Luevano's professionalism. Thank you.

Kinecta Federal Credit Union located in the Peninsula Center in Palos Verdes is great! Manager…read moreEmicela Caceres is very knowledgeable and provides solutions and options regarding CD rates, types of checking accounts and options to help better manage your finances. She also runs a tight ship and educates her staff on how to execute these solutions. Staff Member Omar has been a joy to work with as he processes paperwork accurately and responds quickly. Thank you Kinecta for providing great customer service!

I hate to give a one star, but it's the only way that I feel my frustrations will be acknowledged…read moreor seen. But the new ProtectPlus addition is very un-credit union like and seems sneaky. I understand that members can opt out by February, but why, in this day and age with all the online scams that exist, are we putting a price on members financial security? That seems unfair, especially knowing that we are more than likely going to see some weird things happen with finances and prices in 2025. $10 a month is nearly as much as what most Banks charge at a basic level. The fact that current members are being forced into ProtectPlus instead being allowed to opt into it on their own accord is very weird.This is such an inappropriate time to implement something like this, especially knowing that this institution has been opened for nearly 85 years and some people have probably been clients for that long. I'm also concerned as to why this choice has not been advertised CLEARLY and UPFRONT sooner to current members. I only recently found out within the last week from a piece of mail of all things, that the ProtectPlus will be pushed onto members, and we have the option to opt out of it by February 1st. Why are we just being notified now and not like 6 months ago? There's no way this new plan was just put into fruition within the last few weeks, and there's no way that in this day in age Kinecta couldn't have sent out an automated text to all members explaining exactly what this was going to be about. Email, apps, and texts exist- so why am I receiving a letter about this? Not to mention, why is this even happening at the expense of the customer? Post update to the response: I appreciate the fast response. I'm well aware I can opt out of the checking account, I blatantly and clearly already said that in my post. This post is more about the nature and implementation of this new checking account and how it's being forced onto clients instead of giving them the option to opt into it. It is sneaky, and I'm sure a lot of clients will be taken off guard by it and not realize it's been implemented and they will be unwillingly paying fees to Kinecta that they weren't aware of. It also goes against the "no fee" services Credit Unions tend to provide compared to banks. I hope those points will be taken into consideration as Kinecta moves forward with this new Checking Account.

HIGHLY RECOMMEND: Farmers & Merchants Bank on PCH near Riviera Village in Redondo Beach!…read more I used them during my Mayoral campaign after a friend referred me--they had the best deal for campaign accounts and truly outstanding, personal service. When I recently closed the account, the VP/Branch Manager gave me a warm wave on his way into a meeting. I sat down with a staff member I'd never met before and told her I needed to close the account. Before I even said my name, she told me the balance--she already knew who I was. Total small-town feel. If you're looking for a bank with friendly staff and great service, definitely check them out.

I thought I lost my card one day before the 3 day holiday weekend. Panic set in. The new card…read moremaking system had failed. After being sent from Torrance to Redondo Beach, the situation seemed grim as the failure was system wide. In steps Mr. Jose Rodriguez, Banker Extraordinaire! He confirmed that it was a system wide failure, saving me a trip to another branch, he used his skill as a fantastic banker to reactivate my card that I found 15 minutes before arrival (a feat deemed to be impossible) and reaffirmed my confidence in F&M bank. Between Jose and Ibn it's possible that I may never close this account. It's a wonderful feeling to receive personal service in this impersonal world. Thank you Jose!