Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

I paid cash for a vehicle and returned it. I was told they would put a rush on the refund check…read more I've called a few times and get excuses and more run around. It's now been nearly 3 weeks and I think my money is gone for good. This has been a horrible experience. Do NOT purchase from CarMax.

You know how great a service is when they make a wrong a right. They accidentally punctured my tire…read morebut Mike right away got me taken care of. Amazing service in resolving a problem and making it easy.

This was probably my last visit here. I've been coming to Sun Devil for a while, but after my last…read morefew experiences, I think it's time to move on. The guy at the counter on Saturday was flat out rude. I understand nobody loves working weekends, but that's not something a paying customer should have to deal with. The bigger issue is the work itself. I brought my wife's car in for a simple oil change and when I got home it was leaking oil. That had never happened before. A few days later the check engine light came on. Two issues back to back on a car that had none before that visit. Another time I brought my truck in and had to turn around and come back 30 minutes later. And now, less than a week after my most recent visit, the check engine light just came on my truck. Every time I bring a vehicle here, something follows me home. Convenience is not worth the stress anymore. Hoping this review helps others make an informed decision.

Cory and Blake Got me into a 2013 VW Beetle, sure it needed a battery and tires,BUT they took care…read moreof it right on the spot,new battery and 4 new tires.I love my new car and was in and out within 1.5 hours.VERY pleased with the both of them.Denny C.

Just got my car yesterday. Erick helped me out and answered all my questions I had…read more Got me out of there so quick. I love my new car

I purchased two cars from Timmy. This is a family owned shop that is honest and been there for…read moreyears. I highly recommend Stopping by if you're looking for a vehicle at a decent price and good people.

Bought my first car here! Everyone was super helpful, welcoming and friendly. I couldn't believe…read morehow honest they were....not pressuring at all... made the process so much more easier. Tim is like an encyclopedia. Even though my car was used and it's been nothing but great! Recommended this place to my whole family and friends!! Definitely coming back next time to purchase my next car!